Emergency! Windows cannot take photos from Mail

A bit of an emergency. I'm the sports reporter for a small town newspaper (all mac driven). The local school made the state tournament for the first time in recent memory. Even though I am credentialed by the state press agency, the state athletic governing body (AIA) requires an additional pass for the press to photograph/report tournament games.
Using Mail, I've attached a JPEG of my state credential and sent it to the person in charge at AIA. She reports that she can "see the photo just fine, but can't get it out of the email so that she can use it to create whatever secondary pass is necessary." I've sent it to her twice with the same result. I always check the "windows friendly attachment" when adding the jpeg. The AIA is obviously on Windows of some sort and I have very little ability to induce them to experiment.
Is there a way to attach a photo to an email such that a Windows user (likely running Outlook) can separate the jpeg from the body of the message?
The emergency part of this is that the playoff game is tonight at 6:30 and I was notified of the need for such additional documentation late Friday. (Gwad don't we all hate bureaucrats !!) I've tried the standard method twice without success. I've never had any problem with Window users getting photos before and have no clue what they are doing on their end.
I quit paying attention to windows back about XP so don't know what is going on. A couple of fast searches here and via google haven't provided solutions.
Any help greatly appreciated! (And I'll buy you a beer if I can figure out how to get it to you
Robert Sorrels
Ajo Copper News

Eric,
Attachment Tamer made them happy. It was clearly user inexperience on their end, but they are happy now cause it looks like what they are use to.
Thanks much to all for such valuable assistance.
Robert Sorrels
Ajo Copper News

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