Emoji is not listed in the add keyboard

My friend cannot see emojis when i am texting him. Upon looking at his phone(iphone 4s ios 6) and trying to activate it on the settings, the same way i have activated mine. i didn't see any emoji on the list and all he can see is boxes when i am texting him. But, my other friend who is using iphone 3g with an ios of 3, she can receive and see emojis as it is and not just a box even emoji is not installed. Why does the iphone 4s doesn't contain emoji in the add keyboard option? Is there something wrong with the phone?

Requires iOS 5.0 or higher:
Settings > General > Keyboards > International > Add Keyboard...will be listed here.

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Emoji is not listed in the add keyboard

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