Emp. Responsible Determination From Service Organization To Comp Transn

Hi Experts,
Can you tell me how to determine the Employee Responsible Partner Function from Service Organization to Complaint Transaction.
The Scenario is we are not maintaing Emp Res for BP, rather we are maintaining the Emp. Res ( Ex Service Tec ) for a particular Service Org. When ever we are creating a Complaint we will enter BP ID of Sold to party and with that all other Partner functions can be determined. But I want to determine the Emp Res from the Org Unit which the customer has been assigned.
Currently I am working on 6.O Version.
Can u pls help me in fixing this issue its Urgent!!
regards,
Sarangamath
Hi Experts ,
Can you help me in this issue!!
Edited by: Sarangamath on Dec 20, 2011 12:16 PM

Hi,
If i understand correctly you want to determine the Exe service tech as the employee responsible in the transaction based on the service org determined in the transaction.
In practice, generally the service order are created by the user who is responsible for it, so the user himself is the employee responsible.
However you can built your own logic in COM_PARTNER_BADI by creating a new Z access sequence and assigning it to the employee responsible partner function. You need to read the position of the service org and determine the BP assigned to that position from various tables.
Regards,
PP

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Message was edited by: Ravi Chundi
Message was edited by: Ravi Chundi

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spro-> crm->MD.,->org mang.,->org data determination->change rules and profiles ->assign org data profile to transaction type .
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spro-> crm->MD.,->org mang.,->org data determination->change rules and profiles ->assign org data profile to item .

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Edited by: Shrinivas Gangoor on May 19, 2009 1:00 PM
Edited by: Shrinivas Gangoor on May 19, 2009 1:01 PM

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Just check this, seems you are using Double Scenarios
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Emp. Responsible Determination From Service Organization To Comp Transn

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