Employee Interactoin Center (EIC) BAPI

Hi,
We are implementing the EIC solution within ERP6.0 and EhP03.
I am looking for a way to automate the creation of an activity (not the workflow kind but more like a CRM ticket) on specific occasions: fixed date, incoming mail etc...
Therefore I went through ABAP programming but I could not find any BAPI, function module or class that does the trick with inputs such as:
- description
- category/subcategories
- priority
- processor
I tried to mimic the BSP application process for activity creation but it was far to much complex.
Did I miss something? Does someone has a simple way to create an activity?
Thanks for any clue,
François DUPONT-CHAMPION

I have seen their name appear quite a few time in forums regarding EIC but I thought those guys were specialized consultants who would charge me for advices.
Since this is obviously a lack in the EIC that many people will be interested in, I think it might be best to discuss it here where all the community can see.
Have you got any idea about it ?
François

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Employee Interaction Center (EIC)

I am looking for any information about the Employee Interaction Center functionality within CRM 5.0. Has anyone implemented this functionality within CRM 5.0 or customized their CRM 4.0 implementation for this?
If anyone has any information about this topic, please let me know.
Thanks!

Hi Darcie,
If you need info & documentation on this please visit the following site:
http://service.sap.com/crm-inst
Here you can find the CRM 5.0 Master Guides, any new functionalty & and install guides for CRM 5.0 and CRM 4.0
Also, http://service.sap.com/rkt is a very good site for new functionality etc for CRM 5.0
For detailed documentation on the "Employee Interaction Center" i would advise to search for it at http://help.sap.com as i found a lot of documentation there when i searched for it...
Hope this helps...
Rgds - Jeff

SAP Employee Interaction Center (EIC)

It is not that well known that SAP offers a sub module in the Human Capital Management arena to handle employee interaction (EIC) and it is a key peice of their shared service offering.
For any questions regarding the offering please let me know.

Hi.
please refer to SAP Note 1143022 - Installation of SAP Enhancement Package 4 on SAP ERP 6.0 and also related notes to this sap note...where you can find all the information...
Also, please go thorugh this link
https://websmp204.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000708115&
where we have link for HCM etc..
Thanks
Sunny
Edited by: Sunny Pahuja on Jun 18, 2009 4:48 PM

Employee Interaction Center

Dear Colleagues,
In Customer Interaction Center (CIC), search is possible based on Customer(Activity Partner).
But in general Scenario, in Mobile Sales, Sales Representative will assigne some activity to Person Responsible (CIC agent). Now CIC agent will go to his desktop and he should have facility to search based on his employee number. Here I am talking about the Employee based search. I am been told that we need to have Employee interaction center for this.
Any other suggestions on this will really be appreciated.
My main concern is to have Employee based search in CIC.
Regards
Milind

Hi,
>what is employee interaction center?..
An Employee Interaction Center (EIC) is an important part of a shared-service concept. It is an organization model in which particular services are provided for the whole company by an organizational unit created for this purpose. The individual business areas or departments of a company can take advantage of these internal services.
>Steps to configure EIC?
>what are the mandatory steps needs to be followed?
For information about Customizing for the Employee Interaction Center, see the Implementation Guide (IMG) for Personnel Management under Employee Interaction Center (EIC).
Regards
Bernd

ESS - EIC employee intraction center in Personal Information Seetings

Hi Experts,
what are things need to be done from r3 side to active on ESS EIC (employee intraction center) in personal information.
i have gone thru help.sap. i didnt find any seeting from r3 what to be done.
can anybody help me on this issue.
thanks,
regards
Vijai

Hi Experts,
anyhelp

EIC Activity Owner Org Unit - Employee interaction center

Hello Junta,
I am trying to make a prototype for HR Employee Interaction Center for my company.
In the Activity page of EIC application, there is a field called Owner Org. Unit which is mandatory. However I am unable to get any data in that drop down field. No org unit is showing up. I have also maintained the IC WebClient Profile OM infotype (1261) for that Organisational Unit.
Kindly suggest as to what must be done to get some data into that Owner Org. Unit field.
Can it be made - not mandatory. where can it be done ?
Thanks in advance.
Regards,
Anand

Hi Jarret
Thanks!!
Anand and myself are very close friends, and started working on EIC recently and with similar scope. It is very fruitful to know we both have opportunities in hand to work on rare skillset.
I have followed your site and blogs. Very helpful indeed!!
Regards
Yash

Employee interaction Center issue

Hi all,
If an employee wants to add some documents like for example ( Offer letter, salary verification letter etc ) with the help of EIC , How can we achieve/Configure it...
Any inputs, highly appreciated
Thanks,
Rahul

Hi James
The article was completed and you can view it via the left hand side on http://www.eicexperts.com/
It did not cover KM or CTI both of which are fully integrated with the Employee Interaction Center.
You can also integrate to a 3rd Party knowledge repository "through" KM into EIC via delivered BADI's
Hope this helps and good luck.
Jarret

Employee Interaction Center - Employee Request

Hi All,
I would like to get more details about the Employee Request. Is it assigned to the same BOR object as the new Service Request ? Or is it the same as Service ticket ? Can it be assigned to a CASE ?
Thanks a lot !!

This questions depends on the version of the Employee Interaction Center you are using.....if you are using the ERP (Enterprise) version of EIC you can have employees fill out the webrequest which gets routed into the agents inbox.
If you are using CRM or the new SSF (EHP5) this funcationality is not enabled though my guess is it will be with EHP6 but you could always build a custom solution.

Employee interaction centre (EIC)

Hi,
I wanted to know what is EIC ?,also how to do authentication for it..
Regards,
Rajesh.T

Hi Rajesh,
EIC - Employee Interaction center, This is the application which is similar to a call center, which is used to help the employees with the self-service applications.
Here is the link that describes the configuration to be made.
http://help.sap.com/saphelp_erp2005vp/helpdata/en/42/f4128c8c6a1aa2e10000000a422035/frameset.htm
Regards,
Sharadha

Employee Intreraction Center - Process & Ticket Routing Question

Hi,
I am trying to find the best possible way to meet a requirement for routing employee requests through multiple groups.
Requirement: An employee request is created in the Employee Interaction Center. The request involves multiple steps and approvals that the request must go through before resolution. The various steps should also have SLA's tied to them so that this can be captured and reported against.
Without customization, can we use the Rule/Category Modeler, Actions, Alerts ..etc to meet this requirement. If customization is required, how much effort will be involved?
Thank you.

Hi Ini,
That is a fairly standard procedure especially in an EIC environment. You will need to create specific date profile with date stamp types for each phase. The trick then is the SLA response profile which works on your category/priority/catalog/code group/code, and the escalation management settings. Actions will be needed so that when the conditions are met, you can trigger the next step.
For EIC, I would recommend that you speak with Jarret Pazahanick of EIC Experts (www.eicexperts.com) who has done a lot of successful EIC implementations.
Sincerely,
Glenn
Glenn Abel
Covington Creative
www.covingtoncreative.com

Assignment between employee & cost center

Hi
We are allocating Cost center to each employee .This can be seen in T Code PA30 (Maintain HR Master Data) , Info type - 0007 (Display Planned working time)
The same appears in SAP T Code (CAT2) - Cross Application time sheet
I need to know , in which table , the assignment between employee & cost center is stored
rgds
sandeep

Hi
Are you assigning the Cost centre to the employee or the position or the Organisation unit??
Regards
RR

EIC Employee Interaction Center Implementation

Hello
We want to implement EIC. However, I do not have any resource to start with. It is the first time I have come across EIC.
The EIC component is installed with ECC 6.0. We currently do not have Solution Manager.
Can someone assist on how and where a newbee should start for EIC implementation?
Regards
Yash

5) I believe this is your first EIC implementation Paul. Was there any source of EIC Knowledge for Implementation apart from the help documentation? Could you suggest any online resources or books that have helped you or would help me ? Any cookbooks ?
This question was for Paul so I will let him respond but there are multiple cookbooks as I have been involved in ramp up projects for EHP1, EHP2 and EHP4 (all of which have new EIC functionality) but they are copyrighted and property of SAP and it is my understanding that they cannot be shared. Enclosed are some blogs that I have written that "hopefully" contain some help for a new implementation.
http://www.sdn.sap.com/irj/scn/weblogs;jsessionid=(J2EE3417100)ID0063786550DB10417459621364924182End?blog=/pub/wlg/16245
http://www.sdn.sap.com/irj/scn/weblogs;jsessionid=(J2EE3417100)ID0063786550DB10417459621364924182End?blog=/pub/wlg/15923
http://www.sdn.sap.com/irj/scn/weblogs;jsessionid=(J2EE3417100)ID0063786550DB10417459621364924182End?blog=/pub/wlg/15210
http://www.sdn.sap.com/irj/scn/weblogs;jsessionid=(J2EE3417100)ID0063786550DB10417459621364924182End?blog=/pub/wlg/14882
http://www.sdn.sap.com/irj/scn/weblogs;jsessionid=(J2EE3417100)ID0063786550DB10417459621364924182End?blog=/pub/wlg/14555
http://www.sdn.sap.com/irj/scn/weblogs;jsessionid=(J2EE3417100)ID0063786550DB10417459621364924182End?blog=/pub/wlg/14554
http://www.sdn.sap.com/irj/scn/weblogs;jsessionid=(J2EE3417100)ID0063786550DB10417459621364924182End?blog=/pub/wlg/13538
6) What kind of basis support is needed for setting up EIC ?
Basis support is needed in a part time role for an EIC project to set up environments, copy baseline config from client 000, activate services, apply OSS notes, web dispatcher, RFC destination configuration, enhancement packages, implement business packages, portal definition etc. Sorry about the formatting....not sure it is showing up this way.

EIC-- Employee Interaction Cente-- UNCAUGHT_EXCEPTION

We have installed EIC, on SAP EIC 6.O
When we execute the EIC, by transaction "HREIC" we have a runtime error on the abap system transaction "ST22":
The web client is shown good in the internet explorer but we have the runtime error
The exception 'CX_SFW_SWITCH_EXISTENCE' was raised, but it was not caught
anywhere along
the call hierarchy.
Since exceptions represent error situations and this error was not
adequately responded to, the running ABAP program
'CL_WEBCUIF_SWITCH=============CP' has to be
terminated.
Do you have any idea?

Thanks Manuel
In my test landscape everything works fine, and i don´t have this problem. I have it on production
I checked that both tables have the same entries in my test landscape and my production landscape.
Do you have any other idea to check, please?
Thanks for your help!

Not updating G/L account and cost center with BAPI BAPI_PO_CREATE1

Hello Friends,
The two fields G/L ACCOUNT and Cost Center is not updated using BAPI BAPI_PO_CREATE1. I am unable to understand why? This is what i am passing to account assignment structure( POACCOUNT). Filled POACCOUNTX structre as well. I have passed company code at the header level.
PO_ITEM = 00010
SERIAL_NO = 01
CREAT_DATE = sy-datum
GL_ACCOUNT = 621000
COSTCENTER = 1000
CO_AREA = 4000
Please let me know why it is not updating anything i missed while passing?
2>I need to update GR quantity but this field is not available in the BAPI ..Please let me know how to update this field.
Any help is highly appreciated.
Regards,
Raj

Hi, I have a problem I use the bapi BAPI_PO_CREATE1, I pass the table pt_poaccount in the parameter poaccount but the bapi when register my purchase order doesn't register correctly the values KOSTL, AUFNR, PS_PSP_PNR, NPLNR of the tablepoaccount and register the default values of the contract. Please i need help with this.
CLEAR s_poaccount.
     s_poaccount-po_item     = <fs_datos>-ebelp.
     s_poaccount-serial_no   = w_serial.
     s_poaccount-costcenter = <fs_datos>-kostl.
     s_poaccount-orderid     = <fs_datos>-aufnr.
     s_poaccount-wbs_element = <fs_datos>-ps_psp_pnr.
     s_poaccount-network     = <fs_datos>-nplnr.
     s_poaccount-activity    = <fs_datos>-vornr.
     s_poaccount-quantity    = <fs_datos>-menge.
     s_poaccount-net_value   = <fs_datos>-brtwr.
     s_poaccount-creat_date = sy-datum.
     s_poaccount-itm_number = <fs_datos>-ebelp.
     s_poaccount-co_area = '1001'.
     APPEND s_poaccount TO pt_poaccount.
CLEAR s_poaccountx.
     s_poaccountx-po_item     = <fs_datos>-ebelp.
     s_poaccountx-serial_no   = w_serial.
     s_poaccountx-po_itemx = 'X'.
     s_poaccountx-serial_nox = 'X'.
     s_poaccountx-creat_date = 'X'.
     s_poaccountx-itm_number = 'X'.
     s_poaccountx-co_area = 'X'.
     s_poaccountx-costcenter = 'X'.
     s_poaccountx-orderid = 'X'.
     s_poaccountx-wbs_element = 'X'.
     s_poaccountx-network = 'X'.
     s_poaccountx-activity = 'X'.
     s_poaccountx-quantity = 'X'.
     s_poaccountx-net_value = 'X'.
     APPEND s_poaccountx TO pt_poaccountx.
CALL FUNCTION 'BAPI_PO_CREATE1'
     EXPORTING
       poheader          = pe_poheader
       poheaderx         = pe_poheaderx
     IMPORTING
       exppurchaseorder = pi_exppurchaseorder
     TABLES
       return             = pt_return
       poitem           = pt_poitem
       poitemx         = pt_poitemx
       poschedule    = pt_poschedule
       poschedulex = pt_poschedulex
       poaccount      = pt_poaccount
       poaccountx    = pt_poaccountx
       poservices     = pt_poservices
       posrvaccessvalues = pt_posrvaccessvalues.
The BAPI is register with these values as default however i pass other values in table
pt_poaccount

Problem in creating work center using bapi

hai all,
i am creating work center using " CRAP_WORKCENTER_CREATE ", it is also getting created successfully when I try to check CAPACITY for capacities and scheduling it is giving a error called.
" in table T006 entry is missing " . why it is comming like that.

Hi Goutam/Ram,
    I am trying to create capicity . I am useing CRAP_CAPACITY_CREATE .
   But I am getting so many errors. Is it the right Bapi or do know any other BAPI.
   We are trying to copy Capacities and work center from one plant to other.
Plz send if you any documentation or code. Also send work order creating code.
Thanks in Advance.

Employee Interactoin Center (EIC) BAPI

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