Empty cartridges?

We have an HP LaserJet Pro color MFP M276nw.  We have allowed the color cartridges to run down as we do very little color copying.  SUPPOSEDLY the printer is designed to use only the black when the color cartridges are empty.  But we have been experiencing strange black color lines about a quarter of an inch wide running horizontally across the page from top to bottom when we allow several hours to go by without using the printer.  We called HP and they replaced the printer.  Guess what?  The replacement printer did the same thing.  We used the cartridges that were in the old printer and put them in the new printer?  Are the cartridges our problem?"

Hello docjamo,
It is hard to say what could be causing the lines, the cartridges are a possibility considering they were in the old printer but it could be something else. Please click here for more information and troubleshooting steps to help.
I worked on behalf of HP.

Similar Messages

  • Empty Cartridge Message

    I replaced all cartridges in my Photosmart C7280.  Whenever I attempt to print something I get a message on my computer "empty cartridge" replace Magenta cartridge or print in black only.  Ive reset the printer several times.   Please help

    Hi Joem32,
    Thank you for your response! I would check to make sure that none of your ink cartridges are low or empty. This printer needs the color cartridges even just to print black. See Solution Four in this print quality guide. Troubleshooting Print Quality Issues.
    Otherwise, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
    Hope this helps, and have a great day!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • HP printer claiming empty cartridge

    I see lots of other HP printer owners have the same problem - messages saying that a particular cartridge needs replacing prematurely. I've found a solution - I stick in a brand new cartridge, let it print a page, then remove and replace with the original, ostensibly empty one and hey presto, it shows as being half (or thereabouts) full and prints happily for many more pages. Obviously there comes a stage where it really is empty. Unfortunately I didnt find this out for ages so I obviously wasted lots of money on replacing cartridges needlessly. No wonder lots of places offer money for "empty" cartridges! Hope this helps other users.

    HP Support is who you should be dealing with.  It's their product you're having problems with not Apple. 

  • C5180 one empty cartridge

    Hi,
    I have an C5180 printer and it refuses to print/copy if even one colour cartridge is empty. It makes no difference that the black cartridge is full and I am trying to print a black/white document.
    When I am starting the printer I get the following message (in Romanian, I am paraphrasing): "Replace the empty cartridges or press > for info". Pressing OK or > does not help me.
    My father has the exact same printer, however he gets a different message and pressing OK works for him.
    Could you please give me some sugestions on what to do? I've always bought original HP cartridges, but I would not like to buy new colour ones more often then I print photos (+ they expire before I get the chance to use them).
    Best regards,
    Daniel

    Override the false message:
    If your cartridges are not empty, but you continue to receive the 'Ink Cartridge(s) are Empty ' error message, follow these steps to override the message.
    Disconnect any cables (Ethernet cable or USB cable) that connect both the printer and the computer.
    Restart your computer. (Consider bookmarking this page in your Web browser so that you can easily return to it after the computer restarts.)
    With the printer turned on , remove the power cord from the back of the printer.
    Wait 30 seconds.
    Insert the power cord back into the printer, and turn the printer on.
    Clear any error messages.
    Reconnect any cables that connect the printer to the computer.
    Hope this helps.
    I work for HP but my posts and replies are my own.
    Have a great day!!!
    Michael. Click on Kudos if you like this post.

  • Panel Lights Indicate empty cartridges - but they are not empty!

    I have an HP Officejet Pro K850 printer.  The Magenta and yellow cartridge lights illuminated and I installed new cartridges with 2012 expiration dates.  The lights will not go out and the printer will not print.  I replaced all cartridges with new HP catridges and the magenta and yellow lights remain illuminated no matter what I try.  I have unplugged, turned off, rebooted, re-installed.  Nothing works.  The printer will not print AT ALL while those lights are lit.  Is there anything I can do to get my printer to work?
    Help in Kansas.
    Reeze

    @Carolyn:
    Yes, I did search before but restricted it to the past month, because I had the feeling that it’s worse now since the update to 5.1.10, but I may be wrong.
    It seems this is an old and unsolved common problem.
    @andy:
    “Top Sites” is hot, but I’ve never used that funny dots without any mouse-over text.
    After deleting (before starting Safari)  it’s restored by a default TopSites.plist, it seems these cookies
    - are only reloaded when viewing the Top Sites (?)
    - are not among my reappearing cookies, I have never seen such a cookie / cache on my system before (e.g. expedia, orbitz, monster, usatoday, disney, craigslist).
    And Top Sites would not explain why the Web Inspector has different infos regarding use of cookies and local storage than Safari’s “Privacy” tab.
    After playing with deleting TopSites.plist, without surfing, suddenly I have ”121 cookies or other data” at Safari’s Privacy tab, nearly all are listed as “Cache” or “Cache, Cookies” but the Web Inspector doesn’t show any of them, only my google.co.uk items.
    ---> Thanks, I’ll send a feedback to Apple.

  • Do any Canon printers AIO print with one empty cartridge?

    We are looking for a new printer all in one AIO, anyone have ideas, looking at MX922 at Costco.  We would like one that will print if a cartridge is out, considering how many cartridges these have.  Thanks for any help.

    Hi vanbass!
    Unfortunately, none of Canon printers will print when an error condition is present.  When an error condition occurs, the printer stops functioning until the error has been corrected.  This is the same with all of our printers.  The best thing we can recommend is to keep an eye on the ink levels and replace the ink when it gets low.  If you only print in black ink, then we recommend using Plain Paper and Draft or Standard as the quality setting.  This will ensure that only black ink is used.

  • How to override cartridge empty message and continue printing on Officejet Pro 8600

    Hi,
    I'm setting up a new OfficeJet Pro 8600 printer for my parents.  On my HP color laser printer I am able to override the setting where the printer stops printing because it hit a date or page quantity.  My parents don't print complex, color documents often, so I want to override this setting on the OfficeJet Pro 8600.  I can't find any documentation on how to do this on this particular model.  Is there a series of steps via the touch panel on the printer?  I tried the web interface but didn't find the setting to continue, and I don't know if I also have to set the override on the printer itself.  Thank you in advance, I want to make sure my senior citizen parents get the most out of their ink cartridge investment.
    They are on Windows 7, if that matters..
    Thank you in advance for any and all help!
    Paula

    Hey skymom,
    On this model there is not a way to override an empty cartridge message other than replacing the empty catridge. Do tests still show that there is a usable amount of ink?
    Any additional info would be great. Thanks!
    Help the community by marking this post as a solution if it solved your issue!.
    If my post helped you in any way, please click the blue KUDOS star under my name! It would mean a great deal.

  • Ink Cartridges Empty Warning

    When attempting to print with my c7250, I began to receive a message that stated:
     Ink Cartridges empty.
    To print in color, install the following cartridges: Cyan
    To Print with black ink only, click black only. To begin printing on certain products, press the resume button on the printer control panel. The printer will replace colors with greyscale.
    To cancel, press the cancel button on the printer.
    If empty cartridges are not replaced soon, all printing will stop.
    64 bit windows 7 OS.
    OK, what I've done:
    It showed to still have some cyan ink left when I started to get this message but I figured it might be off so I installed a new cyan HP cartridge. Same result only it shows full. I tried yet another cyan cartridge and again, the same result.
    I have removed and installed the latest drivers and patches.
    If I perform a calibration, the results are normal and the same with a print head clean. All colors show up.
    It appears that others are having the same concerns on this forum but it doesn't look like anybody has an answer do they?
    Thanks...

    No answers here, but same problem. Same OS on one compter and Vista on the other. Check the print alignment all inks printed, then it won't print at all.
    Come on HP, how about a solution
    cy

  • HP Photosmart 7520 printer cannot detect yellow cartridge

    My 3-month-old 7520 printer stopped accessing its yellow cartridge when printing color photos, even though the display showed the yellow cartridge was still 1/3 full.
    I put a brand-new yellow cartridge in, and the printer display showed a full cartridge, but the printer status report showed it to be empty.  Print Quality Diagnostic report showed an empty cartridge, also. 
    Pulled the yellow cartridge and checked to see that there was ink at the port by touching my finger to it, left a wet yellow ink spot on my fingertip, so ink was good.  Cartridge date shows it does not expire until 9/10/15, so still current.
    Why can't the printer access the (brand new) yellow cartridge to print anything??
    This is my first HP printer after a frustrating series of Epson printers, so I was really hoping for better.
    Thank you,
    Kathy

    Hello belgiansarebest, and welcome to the HP Forums, I hope you enjoy your experience!
    I understand you are having issues with your yellow ink.  I would love to help!
    I would recommend performing a hard reset.  Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
    I would also suggest performing the steps listed in this document on Troubleshooting Print Quality Issues.
    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • I can not print black and white only documents and I have a full black ink cartridge

    I have been an loyal HP customer since the orginal laserjet in the early 90s and then many inkjets from HP after that.  
    I bought an HP 6600 All in one for the house and have only ever printed in black and white. 
    For some reason one of the color ink carts is empty after a few months of black and white only printing.   No problem - I only print in black and white - or so I thought. 
    Nothing I have been able to do (aside from buying a color cart I don't need) is able to tell the printer to not worry about color and only use the black and white cart.  Past inkjets from HP didn't have a problem with this.
    Please tell me HP didn't do this on purpose and is going to trying and justify the need for me to buy any color carts if I never print in color.  HP - if you did and you are going to try and tell me you neeeded to do this for any reason then someone please sign me up for the class action lawsuit if you are an attorney looking for plaintiffs.  
    However, I am sure I am overlooking some simple setting on the 6600 to move past this annoyance. 
    Thanks!

    Hi Atlanta90210,
    We appreciate your brand loyalty, and I'm very sorry for the frustration this has caused.
    There is a lot of good information in Cannot Print When One of the HP Ink Cartridges is Empty. It explains how your printer works and how it is designed. Another good resource is posted here.
    In the first link I mentioned, there are steps to print with black ink only. I have a similar printer to this at home (with the same print mech), and I have found that the steps to print with black ink only have saved me lots of ink.
    There needs to be ink in all the cartridges for this printer to continue printing (after the cartridge's reserve mode is depleted). Once you have replaced the empty cartridges, you can change the print settings to print with only black ink so the printer doesn't use color ink. Until then, there is not a way to bypass this.
    I know this is not the answer you were hoping to receive, but I do hope it was helpful.
    I'd be happy to help you with any other questions or concerns. 
    -- ReverseTalk
    I work on behalf of HP.
    Click the thumbs up + button if I have helped you. Mark Accepted Solution if I solved your inquiry.

  • How do I print with only one cartridge that has ink?

    I have windows 7 and HP Officejet Pro 8600 n911a Printer.  When the color inks depleted I could still print w/black tho had to click on permission stuff.  Now that the black ran out and I have replaced it with a new cartridge it will not print in black only.  These are expensive inks (what else is new????) so cannot afford to replace all at once.  Instructions say in one place that I can print with one or more empty cartridges. another place says I cannot do this.  I was able to print just black only as stated above but now I cannot do so after replacing the black cartridge and the 3 color are empty.   How do I print now with just the black ink only??????  Otherwise I have to wait a month or more before affording the color replacement cartridges.
    Thank you.

    traci610 wrote:
    If anyone has a better solution then buying the color cartridges just to print in black, please let me know.
    "In HP IIC systems, all supplies are required to be installed in the printer for the printer to function."  This information comes from the document on how ink is used in HP inkjet printers, found here.  Alas, there is no other solution.
    Jason
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
    I am not an HP employee.

  • OfficeJet Pro 8600 Plus - N911g - refuses to print with an exhausted cartridge (yellow)

    Hi,
    I owned this printer some months ago, and I have already substituted the black cartridge some times ago.
    In fact, I usually use the b&w option to print my documents, and I use very little to no colors, instead.
    Before deciding to buy this printer I had read the printer guide, which reports (translated from Italian):
    [Printing with one or more cartridges exhausted]
    The printer can work with one or more cartridges exhausted. However, printing with exhausted cartridges slows the printing process down and lowers the quality of the documents printed. If the black cartridge is exhausted, blacks are not going to be really dark. If a color cartridge is exhausted, the result is in the grey scale. As soon as possible, replace the exhausted cartridge. Don't remove the exhausted cartridge before you can replace it with a new one. [...]
    (screenshot attached)
    The downloadable user-guide reports (no translation):
    [Color cartridge very low on ink]
    To temporarily print using black ink only, click Cancel Print and then re-send the print job. The
    Use black ink only? message appears before the job prints. The empty cartridges will need to be
    replaced soon.
    (screenshot attached)
    So, when I decided to go for this printer, knowing I substantially use black only for my studies and my work, I did take care of reading the entire printer guide and look for these specific official declarations by HP on the printer functionalities.
    Additionally, I took care of disabling any HP protection and pages control on the cartridges before installing them, using the printer menu.
    Today, instead, I've found out the printer won't print with an exhausted yellow cartridge. This is what the message window says (translated freely, again, from Italian):
    [Exhausted cartridge]
    HP 951 SETUP Yellow
    Replace the cartridges in the list to be able to print.
    HP advises not to remove the cartridge until you have a replacement one ready for installation.
    Buttons are: [Buy online...] [Cancel printing] [?]
    (screenshot attached)
    [?] leds to the words I've reported earlier.
    I still have the "print just with the black cartridge" option enabled.
    I tried cancelling the print and sending the print job again multiple times, as it is described in the guide, but no "Use black ink only?" message appears.
    Before invoking and thinking to the "fraud", I ask, how am I going to be able to print, then?

    The manual indicates the printer can temporarily use black only once a color cartridge is low.  Once the cartridge is depleted it will need to be replaced, otherwise damage to the printed may occur.
    HP and other printer manufacturers have different printer technologies for different needs.  
    Some have printheads built into the ink cartridges.  These printers can typically print with one or more of the colors completely empty, or even with color or black (but not both) cartridges removed. The Deskjet 6980 series is an example. 
    Other printers have separate ink supplies and replaceable printheads.  An example would be the Officejet 8600. The printhead in these printers can be replaced if they are damaged by running the printhead with colors out.  Some of these printers will allow printing with a color out, other will not.  If the printer is run without ink in one or more colors the printer may be damaged, but the user may be able to recover without having to send the printer for service.
    Other printers have permanent printheads.  To run these without some ink in all the colors would risk causing damage to the printhead due to clogs, air ingested in the printheadvor burned out printhead firing resistors. The Photosmart 3310 series is an example of this type of printer. For printers with fixed printheads this could require service to get the printer to print properly again when the ink is finally replaced.  
    The document here describes how ink is used.  While the document is written for HP Inkjet printers the same principles apply to inkjet printers from other manufacturers.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Office Pro 8000: Can't Print/Out of Ink Error even after installing new cartridge.

    When I tried to use my printer a few days ago, I received a "Can't Print: Out of Ink" error message concerning the magenta cartridge.  I had used the printer a few days before that, and had not received a low ink warning.  It seemed suspicious to me that I would have received an empty cartridge error message without first receiving a low cartridge warning.  The yellow and cyan cartridges read 70% full - all 3 were original cartridges.
    I purchased a new 940XL magenta cartridge and installed it per instructions.  Now I am getting a message that the new 940XL cartridge is empty.  I can shake the old 940 cartridge and hear liquid inside.  Obviously, the new cartridge is also full.  I've tried cycling power, reinstalling the software, etc, with no change in status.  If I swap back and forth between the old 940 and new 940XL cartridge, they are properly identified by type on my screen as the 940 or 940XL.  Due to the way the problem has presented itself, I don't believe it is a cartridge issue.
    Of course, problem first arouse on May 8th, and my warrantee expired April 26th.  Any suggestions?
    This question was solved.
    View Solution.

    I've solved my own problem, which was clearly a factory assembly defect.  I looked inside my printer with a flashlight in the area where the ink cartridges are installed, and found magenta ink sprayed inside the printer.  I disassembled the printer, and found that the magenta line had been damaged during assembly.  There are four ink tubes which exit from behind the ink cartridges, then make a U turn back toward the front of the printer.  Just after the U turn, they make another bend up-wards.  It is at this point that I found the damaged magenta line, directly above a screw on the right-hand side of the ink cartridge housing.  The lines are in a very narrow passage, and are held in place by several keepers molded out of plastic.  It appears that the lines were put in place in the keepers, then the screw inserted from above.  As I said, it is a very tight passage, and it would be very easy to damage the ink line at that point if the lines weren't carefully held back to insert the screw during assembly.
    To solve the problem, I removed approximately 1/4 inch of damaged magenta ink line.  I carefully cut the line with a sharp razor, to prevent collapsing the line or causing burrs to the tubing.  I then placed about 3/4" of self-sealing heat shrink tubing over one end of the ink line.  Next I spliced the line with a small piece of stiff plastic tubing from the handle of a cotton swab, which was a perfect, snug fit over the ink line.  Being careful not to collapse the ink tube or cause further damage, I gently twisted the ink line back and forth until the ends were butted up inside the cotton swab splice.  I then positioned the heat-shrink tubing over the splice, and shrunk it with a hair dryer.  The heat-shrink tubing I used has hot-melt glue applied to the inside, which further aided in making a leak-proof splice.  Again, there is not a lot of room, so the splice had to be kept small.
    I reassembled the printer, reinstalled the ink cartridges, and powered up the printer.  After the normal, long start-up delay, I printed several full-color test sheets, and all was fine.  The magenta cartridge that I had installed previously now shows that it is full, and the remaining cartridges also read the levels that they had prior to disassembly.

  • O.T. Cash For Old Cartridges U.K. Only  ?

    Anyone ever had any dealings with this company ?
    'Carts4Cash.co.uk will buy your empty HP, Lexmark, Dell & Canon inkjet cartridges from you providing they are original cartridges and they have never been refilled or tampered with.'
    http://www.carts4cash.co.uk/

    hmmmm, here at STAPLES in the US they offer 3 bucks for empty cartridges...select few brands. I'm not so sure this is such a great idea. What if some low life generic ink company is buying these and re-filling them with their crap ??? .. 'Never been refilled or tampered with'... because if they appeared tampered with they can't resell them...ok, make sense...but that would be the rules for any ink company. So who's to know what we are actually bying ? Well STAPLES and your UK site does not offer this for Epson ink so I have no need to worry :)

  • Printer doesn't recognize cartridge

    The printer said 'empty cartridge' so i put in a new one, now the printer says the cartridge is empty but I know it's not empty and now it wont print.  When I hit print it says 'printing' and a second later it says 'finished printing' but the printer never makes a move, nevr makes a sound, and certainly is not printing.
    How can I force this HP2452 to print?!    
    It's only a month old!

    Hi @Kerfirou 
    I would be happy to help you with the cartridge trouble you are experiencing. Although you may not see incompatible ink or ink cartridge missing exactly, the following document will guide you through the necessary steps to troubleshoot the issue you have described; An 'Incompatible Ink Cartridge or 'Ink Cartridges Missing' Error Message Displays for HP Deskjet 151....
    If the issue persists,  I suggest calling us. Don't hesitate to call, although the printer may be out of warranty, the cartridges could be in warranty; therefore, there wouldn't likely be a fee for the phone support. We will, at our option, either replace products under warranty that prove to be defective or refund the purchase price.
    We could even determine after troubleshooting that it is a problem with the printer, in which case they may offer you a discount on a newer model.
    The number to call is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
    To find the “Warranty Ends” date, look in the following table for the date's location on each product. The date follows the YYYY/MM/DD or YYYY/MM format, where YYYY indicates the year, MM indicates the month, and DD indicates the day.
    I hope this helps.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

Maybe you are looking for