Empty PDF when printing from report
I have a number of reports where I want to be able to download the report as both CSV and PDF.
The CSV download works fine but the PDF only contains the headers, no data. The printer is set up otherwise I wouldn't be able to get a PDF at all.
Is there anything obvious I might have overlooked?
Thanks in advance.
Hi,
We have the exact same problem with an interactive report in Apex 3.2. The CSV export works fine, but the PDF file only shows the header.
The problem only occurs when using a page item in the where clause. Is that a bug ? How can I fix this ?
Thanks
Patrick
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http://www.adobe.com/enterprise/standards/pdfa/ -
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When we print a report from the Report Manager 'http://<servername>/reports' the browser crashed after a print.
Sometimes before printing and somthimes after printing or when you close the browser.
Al other operating systems like XP, Vista, Windows 7 with different IE versions have no problem.
I tried the report manager from SQL Server 2008 and SQL Server 2008 R2.
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Faulting package full name:
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Is there a fix for this problem?Dear Mike Yin,
Thank you for your response. Your answer was the
reason for finding the real problem.
In december 2010 a SQL Server 2008 fix was the cause. I don't remember exactly the problem, but we changed the RSCLIENTPrint-x86.cab file. But instead to use the version of SQL Server 2008 we used the version of SQL Server 2008
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But we now get the known problem that the
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The reason for this is that the version of
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and the rsclientprint.dll (10.0.5500.0) is different. SQL Server is newer (caused
by a security patch (KB2716436)).
Do you know when this problem will be resolved
by Microsoft?
Work arrounds
I've also tried to install the RSClientprint.dll
every time automatically (without user interaction).
But this will be delayed the printing for more
than 4 seconds. This
is very annoying.
Another workaround is to generate a PDF and print the PDF. But this is also
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Hi,
I have HP Laser Jet 6L printer configured in Windows 98 machine and Windows 2000 machine. I have configured the Hp 6L drivers both in the client machines and linux servers. I made proper entry in uiprint.txt given by oracle for printing in Linux OS. When I am trying to print any report output from Reports Builder invoked in Linux thro' Open motif, I am getting junk characters printed in the paper.
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regds,
R. Nanda KumarHello, dear Udo!
In my mind, it is possible to solve your issues with Excel. How about Extract your statement to excel and do all necessary adjustments (font, etc....) in it and print it afterwards?
Edited by: KhorkovAM on Sep 20, 2011 1:45 PM -
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Click on the print button
get the Print screen
Click Print then get the error
Am able to print fine from other applications
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Process: AdobeReader [2372]
Path: /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/AdobeReader
Identifier: com.adobe.Reader
Version: 9.4.0 (9.4.0)
Code Type: X86 (Native)
Parent Process: launchd [220]
Date/Time: 2012-07-22 18:19:40.579 +1000
OS Version: Mac OS X 10.7.4 (11E53)
Report Version: 9
Interval Since Last Report: 265926 sec
Crashes Since Last Report: 23
Per-App Interval Since Last Report: 30 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: 6710821A-4F63-46E6-AD7A-75FB91C7B394
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000014
VM Regions Near 0x14:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/AdobeReader
__TEXT 0000000000001000-0000000000003000 [ 8K] r-x/rwx SM=COW /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/AdobeReader
Application Specific Information:
objc[2372]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 AdobeAGM 0x7e5f1824 PrintInstance::BuildEndPrintEvent() const + 84
1 AdobeAGM 0x7e5fa503 PrintInstance::NextPrintEvent() + 8157
2 AdobeAGM 0x7e5291f3 PrintSession::GetNextPrintEvent() + 151
3 AdobeAGM 0x7e529c60 _AGMPrintSessionGetNextPrintEventProc_GetNextPrintEvent(AGMPrintSession*) + 40
4 com.adobe.Acrobat.framework 0x8077def8 0x7fe0a000 + 9912056
5 com.adobe.Acrobat.framework 0x801d0749 AcroSecurityBailOutImpl + 2003525
6 com.adobe.Acrobat.framework 0x801d08eb AcroSecurityBailOutImpl + 2003943
7 com.adobe.Acrobat.framework 0x8004ffe0 AcroSecurityBailOutImpl + 428764
8 com.adobe.Acrobat.framework 0x800511fd AcroSecurityBailOutImpl + 433401
9 com.adobe.Acrobat.framework 0x7ffbaa3b CopiesPagesPDE_Prologue + 9523
10 com.adobe.Acrobat.framework 0x7ffbadce CopiesPagesPDE_Prologue + 10438
11 com.adobe.Acrobat.framework 0x7ffbb298 CopiesPagesPDE_Prologue + 11664
12 com.adobe.Acrobat.framework 0x7ffcc2ca CopiesPagesPDE_Open + 50672
13 com.adobe.Acrobat.framework 0x7ffcc495 CopiesPagesPDE_Open + 51131
14 com.adobe.Acrobat.framework 0x800066c5 AcroSecurityBailOutImpl + 127425
15 com.adobe.Acrobat.framework 0x80006852 AcroSecurityBailOutImpl + 127822
16 com.adobe.Acrobat.framework 0x80006a9b AcroSecurityBailOutImpl + 128407
17 com.adobe.Acrobat.framework 0x8018fe6e AcroSecurityBailOutImpl + 1739114
18 com.adobe.Acrobat.framework 0x801ffb92 AcroSecurityBailOutImpl + 2197134
19 com.adobe.Acrobat.framework 0x801ff925 AcroSecurityBailOutImpl + 2196513
20 com.adobe.Acrobat.framework 0x802e19ac AcroSecurityBailOutImpl + 3122344
21 com.adobe.Acrobat.framework 0x8001fa66 AcroSecurityBailOutImpl + 230754
22 com.adobe.Acrobat.framework 0x80020e3a AcroSecurityBailOutImpl + 235830
23 com.adobe.Acrobat.framework 0x80165925 AcroSecurityBailOutImpl + 1565729
24 com.adobe.Acrobat.framework 0x8016346a AcroSecurityBailOutImpl + 1556326
25 com.apple.AppKit 0x93d05fc5 -[NSWindow sendEvent:] + 7533
26 com.apple.AppKit 0x93c9f163 -[NSApplication sendEvent:] + 4788
27 com.apple.AppKit 0x93c30d11 -[NSApplication run] + 1007
28 com.adobe.Acrobat.framework 0x7fe0d28d RunAcrobat + 2557
29 com.adobe.Acrobat.framework 0x7fe0c9ce RunAcrobat + 318
30 com.adobe.Reader 0x00002e8b start + 2371
31 com.adobe.Reader 0x0000264a start + 258
32 com.adobe.Reader 0x00002571 start + 41
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9b0ac90a kevent + 10
1 libdispatch.dylib 0x98338e10 _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x9833785f _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x9b0ac02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x97b99ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x97b9b6fe start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x9b0ac02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x97b99ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x97b9b6fe start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x9b0ac02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x97b99ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x97b9b6fe start_wqthread + 30
Thread 5:: WebCore: LocalStorage
0 libsystem_kernel.dylib 0x9b0ab83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x97b9be21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x97b4c42c pthread_cond_wait$UNIX2003 + 71
3 com.apple.JavaScriptCore 0x9c9a7e81 WTF::ThreadCondition::timedWait(WTF::Mutex&, double) + 81
4 com.apple.WebCore 0x91b97501 WTF::MessageQueue<WebCore::LocalStorageTask>::waitForMessage() + 135
5 com.apple.WebCore 0x91b97454 WebCore::LocalStorageThread::threadEntryPoint() + 74
6 com.apple.WebCore 0x91b973b1 WebCore::LocalStorageThread::threadEntryPointCallback(void*) + 17
7 libsystem_c.dylib 0x97b97ed9 _pthread_start + 335
8 libsystem_c.dylib 0x97b9b6de thread_start + 34
Thread 6:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x9b0a9c22 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9b0a91f6 mach_msg + 70
2 com.apple.CoreFoundation 0x95c619da __CFRunLoopServiceMachPort + 170
3 com.apple.CoreFoundation 0x95c6ab04 __CFRunLoopRun + 1428
4 com.apple.CoreFoundation 0x95c6a1dc CFRunLoopRunSpecific + 332
5 com.apple.CoreFoundation 0x95c6a088 CFRunLoopRunInMode + 120
6 com.apple.Foundation 0x9c5d80c4 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 378
7 com.apple.Foundation 0x9c5cbe25 -[NSThread main] + 45
8 com.apple.Foundation 0x9c5cbdd5 __NSThread__main__ + 1582
9 libsystem_c.dylib 0x97b97ed9 _pthread_start + 335
10 libsystem_c.dylib 0x97b9b6de thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x9b0ab83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x97b9be21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x97b4c42c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9cd3de62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x9ccaf37d TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x9cd1167f MPWaitOnQueue + 200
6 AdobeACE 0x020310bd 0x2000000 + 200893
7 AdobeACE 0x02030ab5 0x2000000 + 199349
8 com.apple.CoreServices.CarbonCore 0x9cd125e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x97b97ed9 _pthread_start + 335
10 libsystem_c.dylib 0x97b9b6de thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x9b0ab83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x97b9be21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x97b4c42c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9cd3de62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x9ccaf37d TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x9cd1167f MPWaitOnQueue + 200
6 AdobeACE 0x020310bd 0x2000000 + 200893
7 AdobeACE 0x02030ab5 0x2000000 + 199349
8 com.apple.CoreServices.CarbonCore 0x9cd125e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x97b97ed9 _pthread_start + 335
10 libsystem_c.dylib 0x97b9b6de thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x9b0ab83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x97b9be21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x97b4c42c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9cd3de62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x9ccaf37d TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x9cd1167f MPWaitOnQueue + 200
6 AdobeACE 0x020310bd 0x2000000 + 200893
7 AdobeACE 0x02030ab5 0x2000000 + 199349
8 com.apple.CoreServices.CarbonCore 0x9cd125e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x97b97ed9 _pthread_start + 335
10 libsystem_c.dylib 0x97b9b6de thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x9b0ab83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x97b9be21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x97b4c42c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9cd3de62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x9ccaf37d TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x9cd1167f MPWaitOnQueue + 200
6 AdobeACE 0x020310bd 0x2000000 + 200893
7 AdobeACE 0x02030ab5 0x2000000 + 199349
8 com.apple.CoreServices.CarbonCore 0x9cd125e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x97b97ed9 _pthread_start + 335
10 libsystem_c.dylib 0x97b9b6de thread_start + 34
Thread 11:
0 libsystem_kernel.dylib 0x9b0ab83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x97b9be21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x97b4c42c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9cd3de62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x9ccaf37d TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x9cd1167f MPWaitOnQueue + 200
6 AdobeACE 0x020310bd 0x2000000 + 200893
7 AdobeACE 0x02030ab5 0x2000000 + 199349
8 com.apple.CoreServices.CarbonCore 0x9cd125e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x97b97ed9 _pthread_start + 335
10 libsystem_c.dylib 0x97b9b6de thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x9b0ab83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x97b9be21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x97b4c42c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9cd3de62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x9ccaf37d TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x9cd1167f MPWaitOnQueue + 200
6 AdobeACE 0x020310bd 0x2000000 + 200893
7 AdobeACE 0x02030ab5 0x2000000 + 199349
8 com.apple.CoreServices.CarbonCore 0x9cd125e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x97b97ed9 _pthread_start + 335
10 libsystem_c.dylib 0x97b9b6de thread_start + 34
Thread 13:
0 libsystem_kernel.dylib 0x9b0ab83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x97b9be21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x97b4c42c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9cd3de62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x9ccaf37d TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x9cd1167f MPWaitOnQueue + 200
6 AdobeACE 0x020310bd 0x2000000 + 200893
7 AdobeACE 0x02030ab5 0x2000000 + 199349
8 com.apple.CoreServices.CarbonCore 0x9cd125e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x97b97ed9 _pthread_start + 335
10 libsystem_c.dylib 0x97b9b6de thread_start + 34
Thread 14:
0 libsystem_kernel.dylib 0x9b0ab83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x97b9be78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x97b4382a pthread_cond_wait + 48
3 AdobeAGM 0x7e4b0bc4 pthread_condition_base::Wait(pthread_scoped_lock_base&) + 26
4 AdobeAGM 0x7e4b0b1d AGMMessageQueueImpl::Pull() + 65
5 AdobeAGM 0x7e8a2b94 AGMWorkQueueTask::operator()() + 84
6 AdobeAGM 0x7e8a3e1f boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 75
7 AdobeAGM 0x7e4b09e1 thread_proxy + 45
8 libsystem_c.dylib 0x97b97ed9 _pthread_start + 335
9 libsystem_c.dylib 0x97b9b6de thread_start + 34
Thread 15:
0 libsystem_kernel.dylib 0x9b0ab83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x97b9be78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x97b4382a pthread_cond_wait + 48
3 AdobeAGM 0x7e4b0bc4 pthread_condition_base::Wait(pthread_scoped_lock_base&) + 26
4 AdobeAGM 0x7e4b0b1d AGMMessageQueueImpl::Pull() + 65
5 AdobeAGM 0x7e8a2b94 AGMWorkQueueTask::operator()() + 84
6 AdobeAGM 0x7e8a3e1f boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 75
7 AdobeAGM 0x7e4b09e1 thread_proxy + 45
8 libsystem_c.dylib 0x97b97ed9 _pthread_start + 335
9 libsystem_c.dylib 0x97b9b6de thread_start + 34
Thread 16:
0 libsystem_kernel.dylib 0x9b0ab83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x97b9be78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x97b4382a pthread_cond_wait + 48
3 AdobeAGM 0x7e4b0bc4 pthread_condition_base::Wait(pthread_scoped_lock_base&) + 26
4 AdobeAGM 0x7e4b0b1d AGMMessageQueueImpl::Pull() + 65
5 AdobeAGM 0x7e8a2b94 AGMWorkQueueTask::operator()() + 84
6 AdobeAGM 0x7e8a3e1f boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 75
7 AdobeAGM 0x7e4b09e1 thread_proxy + 45
8 libsystem_c.dylib 0x97b97ed9 _pthread_start + 335
9 libsystem_c.dylib 0x97b9b6de thread_start + 34
Thread 17:
0 libsystem_kernel.dylib 0x9b0ac02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x97b99ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x97b9b6fe start_wqthread + 30
Thread 18:
0 libsystem_kernel.dylib 0x9b0ac02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x97b99ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x97b9b6fe start_wqthread + 30
Thread 19:
0 libsystem_kernel.dylib 0x9b0ac02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x97b99ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x97b9b6fe start_wqthread + 30
Thread 20:
0 libsystem_kernel.dylib 0x9b0ac02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x97b99ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x97b9b6fe start_wqthread + 30
Thread 21:
0 libsystem_kernel.dylib 0x9b0ac02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x97b99ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x97b9b6fe start_wqthread + 30
Thread 22:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x9b0abbb2 __semwait_signal + 10
1 libsystem_c.dylib 0x97b4c7b9 nanosleep$UNIX2003 + 187
2 libsystem_c.dylib 0x97b4c558 usleep$UNIX2003 + 60
3 com.apple.AppKit 0x93e79816 -[NSUIHeartBeat _heartBeatThread:] + 2399
4 com.apple.Foundation 0x9c5cbe25 -[NSThread main] + 45
5 com.apple.Foundation 0x9c5cbdd5 __NSThread__main__ + 1582
6 libsystem_c.dylib 0x97b97ed9 _pthread_start + 335
7 libsystem_c.dylib 0x97b9b6de thread_start + 34
Thread 23:
0 libsystem_kernel.dylib 0x9b0ac90a kevent + 10
1 com.adobe.Acrobat.framework 0x804ff1fe AcroSecurityBailOutImpl + 5340410
2 com.adobe.Acrobat.framework 0x8041adf7 AcroSecurityBailOutImpl + 4405491
3 libsystem_c.dylib 0x97b97ed9 _pthread_start + 335
4 libsystem_c.dylib 0x97b9b6de thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x7e5f17de ecx: 0x7e3f96ac edx: 0x00000001
edi: 0x7eac1420 esi: 0x01ab4228 ebp: 0xbfffdea8 esp: 0xbfffde60
ss: 0x00000023 efl: 0x00010286 eip: 0x7e5f1824 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000014
Logical CPU: 0
Binary Images:
0x1000 - 0x2fff +com.adobe.Reader (9.4.0 - 9.4.0) <8CEEE461-DF9E-46F5-816E-71DE8564A551> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/AdobeReader
0x60000 - 0x61fff +com.adobe.eulaframework (??? - 1.0) <8AFCE794-4DCF-41B8-9D0F-30311D7BEB92> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Frameworks/EULA.framework/Versions/A/EULA
0x2000000 - 0x210dfe7 +AdobeACE (??? - ???) /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACERight. After almost a day I finally sorted the problem.
Adobe Reader worked under the spare Admin account so I deleted that in case it was confusing the installer. I then rerpaired persmissions. I then re-installed Reader. Same problem "Internal Error"!!
So, I re-created another Admin account and opened Reader. No problem. After clicking accept licence it opened up with a question to make default or not. After this I hunted through every folder and found that Under 'User/Librarary/Application Support/Adobe' there was an Acrobat folder. When I checked the account I normally use there wasn't, and never was?? So I copied pasted a copy of the Acrobat folder into the same location on the non working account and all is fine.
Problem for me is, why did this happen? I wasted almost a day on this. Is it a problem with the installer, the Macbook or Permissions. I checked permissions and they are identical to those on the spare Admin account. So why did the installer not create the Acrobat folder on the main account from where it was installed? Reason it concerns me is with regard to updates. Will they also screw up?
I'll try to explore further as times goes on but for now I have to say I've had enough of Acrobat and Lion for one day. "It just works". Really??? -
Banding occurs when printing from Illustratror/InDesign on HP Designjet Z5200 PostScript Printer
Recently we got the below printer for large-format prints such as posters, banners and the like.
http://h10010.www1.hp.com/wwpc/us/en/sm/WF05a/18972-18972-3328061-12600-3328080-4122732.ht ml
However so far when printing directly from InDesign and Illustrator there have been problems with "banding" (alternating stripes of darker and brighter colors on the paper when printing).
It seems that this could have something to do with either the type of paper and/or the OS (we use both XP and Win7) on which CS5 runs but I am still unsure if these are the real causes.
After having talked to a certified HP-technician (not only a support employee!) the technician pointed towards the CS5 package as the culprit.
At the very moment we are using a workaround that the before mentioned technician advised us to use which is basically the following.
Illustrator --> Saving the Ilustrator file, then opening it in Photoshop and saving as a tiff raster image in the relevant resolution, then importing the tiff raster image into HP's HP own "Instant Printing Pro" printing application.
InDesign --> Saving the InDesign file as a pdf, then opening the pdf in Photoshop and saving as a tiff raster image in the relevant resolution, then importing the tiff raster image into HP's HP own "Instant Printing Pro" printing application.
These two solutions both work without banding on the final print.
However, sometimes - as mentioned before - it seems that the paper might absorb the ink better if it's of a better/thicker quality when banding doesn't seem to occur (at the moment we mostly use plain paper settings in the local printer settings display when loading a roll of paper which also is a cheaper type of paper) and while banding seems to occur mostly when printing from XP machines it doesn't always seem to occur when doing so from Win7 machines.
What's the score on the above?
Any help and input is welcome and appreciated!Well, I have no official
connection to Adobe, but any manufacturer who sells a product targeted
at the graphic arts industry, and then says that the reason it doesn't
work is because there's a problem with the software produced by the
graphics industry leader needs a reality check. Printer manuafacturers
have had access to Adobe for years, so there's really no excuse for an
incompatibility problem.
Your company is a vendor? Get
escalated. HP should be all over getting this to work correctly,
including providing a RIP for you if that's what it's going to take to
implement proper printing. How do the expect you to demonstrate or
recommend this printer if it stripes the background?
Peter -->
You are right about basically anything that you said and I agree that this should be HP's headache. But it's not so simple at the moment.
First of all I'd hate to stand back like a dummy if it would turn out to be a minor driver setting issue or another insignificant problem that creates the banding. On the other hand it would of course also be the local HP-support failing since they didn't manage to tell us about it in the first place and that's really their job and responsibility but under any circumstance, I'd like to give the ideas and suggestions from the other participants further up this thread a chance and see if the pdf-printing or other ideas work. In other words..., if I'd complain to HP it had to be bulletproof.
Secondly we are supposed to sell these and similar products to our clients and if I should start a dicussion I'd have to argue not only with HP who would most likely claim that the workaround they told us works (in a way) and that this was a result - at least to them - as well. I might also have to start discussing with the CEO of our company, the purchasing department and the marketing director (the latter actually said some time ago when we had the first problems that if the printer didn't work according to the HP-consultant's promises they could have it back, so there is at least some hope there). At the moment I am too busy at work and too low paid to be getting into this. And I seriously doubt that HP would give us a RIP to be testing this off even though we'd argue that the clients won't be able to work this out if we don't do. They'd probably just say that it's mainly for plotting charts and architects or stuff or find a whole range of other excuses. It's not certain and there could be positive surprises but I'd say that that's not likely.
There is one other thing Peter that I am still wondering about...
If you take a look again at the fourth and last picture-link I posted you can see the exact same print as in link no. 3 but whereas the third link shows banding the last - the fourth image link - shows no banding at all. Now I am not a 100% sure anymore if these were both printed directly from Illustrator but to my best knowledge they were since I printed all of these banners the same day and I don't recall saving to tiff or using other programs. I might be wrong but if that's the case then the thick HP-paper doesn't band whereas the thin does. That's the reason why I stated previously that the banding might occur with thinner paper (or wrong paper load settings) and doesn't occur with thicker paper at all. As mentioned I don't recall this action a 100% but am pretty sure. Also therefore I would like to run another test when I get more time and won't be so busy at work as I am right now.
Do you think there could be a difference there...?
macinbytes wrote:
I'm guessing they have the same crappy Colorburst software that shipped with the HP we got and it's never going to get good with InDesign or Illustrator transparency. We have the thermal printer that is 6x more expensive and the software is still bad. At version 9.3 it still fails on InDesign transparency.
We just make tiffs or normalized PDFs for files containing InDesign transparency. Illustrator transparency generally works better than InDesign, but isn't infallible. Anything that uses the gradient feather tool in InDesign I don't even bother with a test print to see if it gets it because I know it will fail 100% of the time.
If they are a vendor they are in a Catch 22 if they do it right and go for a solution that normalizes the files properly before sending to the garbage software that ships with it. When you are talking about an entry level thermal inkjet the software package isn't going to be robust. Something like a GMG or other solution to handle all the show devices files works, but at best you are disingenuous about how files are being handled with your clients and face pushback when they can't run all the cool tricks to them when they get it out in the field.
Happens with Colorburst, happens with Colorgate, happens to a lesser degree even with the lower end Creo RIP. Fiery seems to get it good somehow, but doesn't power a ton of inkjets.
HP support is phonetag hell anyway for inkjets. They buy out tons of companies that produce anything printing like ColorSpan and provide bare minimum support on the products they slap an HP tag on. They want to sell inks and papers. They don't make the software and license it in bulk like the crap they load on their computers. They also usually ship with old software that needs at least a couple point releases before it is current, but even the current software on their thermal printers sucks at InDesign transparency. HP may need a reality check on their software, but I doubt they get it. They've got a sufficient stranglehold and supporting what is essentially a bottom of the barrel portion of their printing business is in the high maintenance low yield square for them.
macinbytes -->
Wow, now THAT is scary reading...!
If what you wrote is true then things really start looking bleak. But I can recognize some of the problems that you are mentioning although I am not into all of the details that you are writing about in your thread. But it sure looks like they just mass produce and try to keep support to a bare minimum whereas they are scoring big bucks on the media, inks and other accessories and then hope that complaints will die and people will just give up in the end.
It does make sense also seen in light of the fact that our local HP-consultant who "introduced" us to the printer praised it to the sky with a lot of "sales mambo jambo", trying it out in HP's own "E-share & Print" (which I was told by the HP-technician was the wrong HP-print program, instead he made me download and install the "Instant Printing Pro") whereas he NEVER even tried it off in any of the Adobe programs or asked some of our employees to do so.
If you are getting more info in regards to the development in these cases or solutions software-like speaking I'd love to hear from you.
Thanks for your time and for posting. -
CE 10 - Slow printing from Report Viewer in Win Server 2K3
Post Author: JacobK
CA Forum: General
I'm not very familiar with Crystal reports, we are having slowness issues when printing from the web through report viewer in Win2K3. Recently upgraded from Win 2000 to 2K3. Same crystal version, CE 10. On the 2000 system this report printed fine. Now there is a delay in bringing up the report in viewer and then an extreme delay when printing. This report prints normally when printing directly from Crystal.
Any ideas?
Thanks in advance.OK so I have updated VS 2010 to SP 1, and installed CR2010. Within my project I have updated the referenced .dlls
CrystalDecision.CrystalReports.Engine
CrystalDecision.ReportAppServer.ClientDoc
CrystalDecision.ReportSource
CrystalDecision.Shared
CrystalDecision.Web
I updated the web.config assembly entries to match the new version # (13.0.2000.0) and the app compiles.
However, now when I try to run a report I receieve the following error...
An error of type <System.Web.HttpException> occurred
Error Details: The 'PageToTreeRatio' property cannot be set declaratively.
I am sure I need to make some code changes but I cannot find this "PageToTreeRatio" attribute anywhere in my .asp code. Is this something you are familiar with? Is this parameter in the report itself?
As I mentioned before the reports were built in CR10 Deveoper (not in Studio) is that the source of this problem? Will I have to rebuild all the reports in VS2010?
Thank you for all the help so far, I am a lot closer than I was yesterday!!
-C
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