Empty previous purchase history - iTunes 10.4

I'm in the USA. I'm running Windows Vista. I have iTunes 10.4. I brought up iTunes, and went to download previously purchased music. I clicked on "Purchased" in the quick links section. That brought up the following:
The history is totally blank. I can't even switch tabs from Music to Apps to Books. It appears completely broken. Logging out and back in, as well as closing iTunes, restarting the computer, and restarting iTunes did nothing to help. Does anybody know of a work around or a fix for this problem? (Yes the device I'm trying to get the music on is authorized.) Thanks.

I have the same problem in my iTunes... tried to uninstall and re-install, still the same. The purchase history is available on my iPhone in every detail, but none of the items appears in iTunes. Also tried the Software repair function in Windows which also didn´t make it better. I really have no idea what the problem is.

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Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud, iTunes Match, and iTunes Radio availability by country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple recommends, "You always back up your iTunes library in the event that a purchased item is no longer available on the iTunes Store," (http://support.apple.com/kb/ht2519).

HT1711 can i delete a movie from my computer that i've previously purchased in itunes and then download again when I want to watch it?

Can i delete a movie from my computer that i've previously purchased in itunes and then download again when I want to watch it? Seems like this would help me manage storage space.

Yes, provided the movie is still in the iTunes Store.
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HT201272 ired iPhone 4s. To view and download previous purchase in iTunes it is mentioned in user manua to go to settings iTunes tap Purchased. I could not find PURCHASED

Hi!
I am new to the community. I was trying to get used to iCloud on my newly acquired iPhone 4s.
To view and download previous purchase in iTunes it is metioned in usermanual to go to settings>iTunes tap Purchased. I could not view PURCHASED.

See Here > http://support.apple.com/kb/HT2519

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If the computer's running Mac OS X, move the cursor to the very top of the computer's screen, click on Store, and choose Authorize this Computer.
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(96221)

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If you didn't make a back-up of your purchases to restore from then I'm sorry to say that the policy on lost purchases is that you have to pay to download them again:
"Once a Product is purchased and you receive the Product, it is your responsibility not to lose, destroy, or damage the Product, and Apple shall be without liability to you in the event of any loss, destruction, or damage." iTunes Store: Purchased content can be downloaded only once
You could try contacting the iTunes Music Store Customer Service and you might be able to persuade them to sanction a second free download. There have been occasional reports in the iTunes forum of this happening, however just be aware that they are not under any obligation to do so. If you click on any of the links on this page you'll find a space at the bottom to email your query: iTMS Customer Service
If you have an iPod that still has the purchases on it the transfer of purchased content from the iPod to authorised computers was introduced with iTunes 7. You'll find details in this article: Copying iTunes Store purchases from your iPod or iPhone to a computer
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In iTunes 10.3.1 I cannot download anything from the cloud. Whenever I go to the "download previous purchases" section it always tells me " temporarily unable to load your purchased items". It's been like this since 10.3 beta was released. Is there something I can do or is it iTunes itself? I've tried searching for help and no one seems to have this problem, or at least not enough where I can find them. I've also found that when I go to the "Purchases" tab in the iTunes Store I get the error -1202. I've tried searched that error and my time and date are correct, but when I try to copy link and open in browser I get an 500 internal error. I am able to get to purchase history though by clicking the "Purchased" tab on the sidebar of iTunes and clicking the "download previous purchases" as I mentione before.

Hi,
I have the exact same issue. I cannot view my purchases in the iTunes store and cannot subscribe to podcasts, among other things. The stuff I already tried (multiple times):
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- Latest iTunes version
- All Windows updates installed
- Installed the March 2011 root certificates update
- Disabled "Check certificate revocation" in IE(8)
- Uninstalled, rebooted and reinstalled iTunes
- Deleted all Apple and Apple Computer folders in C:\Users\MyUserName\AppData\ [ Local | LocalLow | Roaming ], thus creating an entirely new profile on next iTunes start
- Rebooted PC several times
I'm running Windows 7 64bit with iTunes 64bit latest (10.3.1.55)
I really hope to have this resolved soon, so any help would be greatly appreciated!
Thanks,
K!

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If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
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Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
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Hope someone can help...
Thanks

The purchase history only shows a listing of what you've purchased. You can only download an item from the iTunes Store once. For purchases you made in the past, you'll need to copy the item (track, video, movie, etc.) from your old laptop, or from your backups, to your new computer.
Regards.

HT201272 I am unable to locate a previous purchase in itunes

I purchased captain d. michael abrashoff's, "It's your ship" as an AudioBook, for 19.99 and for some reason it is not in my previous purchased queue in iTunes. Also, when i go to purchase it again, it is telling me that i have already purchased but it is not showing up in my history of purchases.
Please advise.
Lynn Hebert
<Email Edited by Host>

Most of the people on these public forums, including myself, are fellow users - you're not talking to iTunes Support here. I've asked the hosts to remove your email address from your post.
Audiobooks are currently a one-time only download from the store, so they won't appear in the Purchased link for redownloading - I believe that they are supplied to Apple by audible.com, so I assume that it's them that are requiring the one-time only download. If you haven't got a copy of it anywhere (e.g. in the Books part of your computer's iTunes library or on your backup of your downloads) then you can try contacting iTunes Support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

How do you down load a previous purchase from iTunes. The help instructions don't match what is on the iTunes My Purchased list.

How can previous purchases be downloaded. The help instructions don't match what is on the page of the previous purchases.

What you can redownload will depend upon what country that you are in - music, films and TV programmes can't be redownloaded in all countries, audiobooks and ringtones are one-time only downloads. What you can redownload will show under the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes (if content providers/rights-holder have removed items from the store then they also won't show for redownloading)

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I had previously purchased movies via my PC iTunes which don't appear in iTunes on my iPad. Previously purchased music and TV shows do appear in the iPad iTunes in my account? Any ideas what I'm doing wrong? Thanks.

Only apps, music, books and TV shows will appear in your purchased tabs. Movies cannot be downloaded again. What you are seeing is normal and expected behavior on the iPad.

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Hi there!
I downloaded a song in 2009, and when I got a new computer in the summer of 2012, I redownloaded all my music to that new computer. That specific song when played, isn't the song that it should be. I thought I might try re-downloading the song from iTunes but the song from the album I had purchased it off of is no longer there. Any suggestions? I know it's not much to get worried about but I was just wondering if there was an easy fix! Thanks!

Never rely upon the iTunes Store to always have your purchases. Always keep a copy of everything safe on a backup drive at home.
"After you download your purchases, back up your iTunes library. Previous purchases may be unavailable if they've been refunded or aren't on the iTunes Store." - http://support.apple.com/kb/ht2519

How do i get rid of a previous purchase history

whenever i try to purchase something on my appstore it says theres a problem with a previous purchase and i cant get rid of it help!!!

Try logging into yuo account and look for anything abnormal. The log out and try again.
Do you have asn outstanding balance due?
You can contact iTunes.
http://www.apple.com/support/itunes/contact/

Empty previous purchase history - iTunes 10.4

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