Empty search result in query on SMPortal SCSM 2012

Hello
We have on SCSM Portal about 20 published Request Offerings. Some of them have problem to display query result on portal in the form of creating request. This happens from time to time. We can't find the reason and any dependencies. But this is real problem
because if it happens - user can't create request because can't select anything in empty fields. When I open first time new request form It thinks too much time and after show no results. Log is clear for any specific errors which could have any relationship
to this problem.
Could you help in the question what can be the reason of this? Example is on the screenshot. And I'm sure that result of the query result should not empty the same query work normally in another Request Offering at the same time.
Thank you

Hi Dmytro
You say that only some of you Request Offerings are having this issue, from time to time. Those types of issues are the worst don't you think? If I where you I would start With recreating at least one of the troublesome Request Offerings from scratch.
And make sure that the template and Request Offering goes into a
new Management Pack. If this request offering turns out to be healthy afterwards then you do the same to the rest of them.
Might also be interesting to know how many Computer CI you have in the CMDB.

Similar Messages

Issue in disabling button and retaining search results of query bean

Hi,
I need help in 2 issues
1) I have a query bean and an advanced table attached to it. I have enabled table actions and put a button inside that. The requirement is the button should be enabled only if a record is present in the advanced table. If for a search parameter, no results are displayed in the advanced table, the button should remain disabled. The moment the results are populated in advanced table the button should be enabled. Please let me know how this can be achieved.
2) In the advanced table there is a column of type Link. On clicking this link i am forwarding the control to some other OAF page AA. I am retaining AM here. From this new OAF page AA user can move to some other OAF pages B or C. All these pages have different AM. There is a link called return to original page on page AA which takes user back to the search screen. When user goes to page AA and comes back to search screen without going to page B or C the search results are displayed on the page, but when user goes from page AA to page B or C and finally returns to the search screen, the data in search results along with search criteria are lost. The search screen is completely blank.
I need to display the search results/search criteria no matter what navigation user is doing. Is there a way i can save the search query that got executed on the click of search button. I can re-execute the query when user comes back on search screen.
Please let me know how to achieve these 2 functionalities.
Thanks,
VG
Edited by: VG on Sep 6, 2011 2:55 PM

For (1)
I guess you want to select single/multiple rows after the table is populated in table and perform an action using button.
If that is the case then do not put button under table actions. Instead put it under multiselection region. Then button only gets displayed when rows are populated.
If that is not the case then get a handle to button (use findChildRecursive, findIndexedChildRecursive may not work) and disable/enable it.
For (2).. If you are on r12 below can be useful :- (taken from 12.1 framework guide)
Using Search Persistence
In the past, if a user performed a search and then drilled down to a details page, search criteria was lost when
the user navigated back to the Search page, unless the developer retained the AM or created a custom
implementation to persist the search criteria. As of Release 12, developers no longer need a custom
implementation to persist search criteria, as the query region now has an automatic search persistence
mechanism in place.
Generally speaking, you should still retain the AM in favor of using the automatic search persistence
mechanism for performance optimization reasons. However, if retaining the AM presents a scalability issue
because the underlying view object (VO) had hundreds of attributes, then you should you turn off retainAM and
allow the query region to automatically handle all the search criteria binding and use the automatic search
persistence mechanism.
Note: If you retain the AM state, the automatic search persistence mechanism will not be active. The search
persistence mechanism is automatic only if the AM state is not retained.
When a user selects the Go button to initiate a search on the query region, the OAQueryBean automatically
caches the search criteria on the user session. After the user drills down to the detail page of the Search
results and then returns to the Search page, the OAQueryBean restores the search criteria from the cache and
re-executes the query using that saved critieria.
Note: Since the query is re-executed, any sort, navigation or transient UI state of the results table will not be
preserved. Saving the entire table state presents high overhead which is what this particular feature is trying to
avoid.

Query Result Filtered using User Roles SCSM 2012 R2 RU2

Hi,
I have a Query Result setup in a Request Offering that shows the list of Printers using the Printer CI. We have different sites with printers that start with the site location like MTL. There are no filters in the Query Result. What i did is create a Group
for each site that has the rule "start with" MTL (other groups have other 3 letter prefix). Then i created a user role for each group and only selected the Printer group for the site and i associated the User Role with our AD Site group called MTL-User.
i did this for each site. Now when i checked the Request Offering at first, with a user that is part of MTL-User group, it showed only the list of printers that started with MTL. Now today i came to check again and the same user is seeing all the printers
and not just the ones that start with MTL.
The User Role i made was based on the Read-Only Operator. I just dont know what the problem is

Thanks for that link. I had thought of something like that but i found it came to the same thing as just using the filter field that is already available when using a Query Result. I retried using User Roles and figured out that the problem is that my test
user is only part of the MTL-USER group so when i logged in with him into the portal (cireson Portal btw) i would see the proper result. If i logged in with a actual user that is also part of other groups besides MTL-Users, they see all the printers no matter
which AD group i define in the User Role.
So what i figured was that my group is not getting applied as the filter to the query Result and that the Member section in the User role is only to say who can see the Query result list. But then i have my test user for which this setup works...so im confused
on what exactly is overriding the results.

If same file name but file types are different, we should get only particular file type in search results.

Hi Team,
If filename is same for .doc and .pdf, only .pdf file should come in search results. For example, Attendee.doc, Attendee.pdf are available, we should get only .pdf in the search
results.
Please help us on this how to achieve.
Thanks,
Manjeera

Hi Manjeera,
I think you should use KQL / Managed properties, refer these links for more information -
use Property restriction queries in KQL and set filetype:pdf
http://msdn.microsoft.com/en-us/library/ee558911.aspx
http://msdn.microsoft.com/en-us/library/office/ff394509(v=office.14).aspx
http://technet.microsoft.com/en-us/library/jj219630.aspx
http://blogs.msdn.com/b/nadeemis/archive/2012/08/24/sharepoint-2013-search-rest-api.aspx
and these links -
Configure result sources for search in SharePoint Server 2013
http://technet.microsoft.com/en-us/library/jj683115.aspx
How To Customize SharePoint 2013 Search Results Using Query Rules and Result Sources
http://blogs.technet.com/b/mspfe/archive/2013/02/01/how-query-rules-and-result-sources-can-be-used-to-customize-search-results.aspx
Hope this helps!
MCITP: SharePoint 2010 Administrator
MCTS - MOSS 2007 Configuring, .NET 2.0
| SharePoint Architect | Evangelist |
http://www.sharepointdeveloper.in/
http://ramakrishnaraja.blogspot.com/

Filter search results and create search pages in a intranet site.

HI
i created a search service application in a intranet portal.
and i configured content source as this site.
and here after i need two things.
1) how to create a search box in each page of this intranet site
2) how filter search when any user search it only bring in search results
related query item contet, any related files like: words,pdf etc
not bring list and list items where these files saved.
this intranet portal is publishing template.
adil

You need to be a bit more specific about your requirement and your environment. What kind of functionality does your search need? Are you using enterprise search or FAST?
1) Your sites should already include default search boxes at the top right corner. If you need a search web part, you will need to create a web part page and add the search box or advanced search box (need a search center for advanced) onto the web
part page. If you need to change the default search box layout on all pages, you can do that by editing the master pages.
2) Are you asking for a specific query to be included in every search? You can can add a default appendded query using the search box web part properties. If you want to just have certain keywords show up at the top, you
can set up Keyword Best Bets. For the filtering, you will need to use scopes. You can set the scope rules to include/exclude specific sites, folders, content sources or property queries. If you're using FAST, you will need to set the scopes
up in the FAST Query app, not the FAST content app.
You can create keyword best bets, scopes and change the search settings for the site collection by going to Root Site Settings > Site Collection Administration > Search Settings. Hope this helps. Again, we need more info to provide a more specific
solution.

If Condition in Keyword Query Language (SharePoint 2013 Search Results)

Hi All,
Can we have an "If" condition in Query text box in SharePoint 2013 Search results page. For example, i want to hide all list items whose
status is "HideItem" from appearing in search results?
I am trying this: {?{searchTerms} (contentclass:STS_ListItem -ListItemStatus:"HideItem")}
But, this hides all items like aspx pages, pdf's, docs and displays only list items.
Similarly, hide pages of some name like: AllItems.aspx, ViewDetails.aspx, AllAssets.aspx
{?{searchTerms} (contentclass:STS_ListItem_850 -filename:"AllItems.aspx")}
Any help would be great. Thanks in advance.

Thanks Steve. I found this solution after a bit of struggle :).
Also, date comparision is not working as expected.
{?{searchTerms} NOT(contentclass:STS_ListItem AND ListItemStatus:"HideItem" AND
PublishDate<{Today})} is not working and throwing syntax error.
I don't see any solid reference to KQL syntax except this msdn link.
Can you please suggest any good material on KQL syntax ?
Thank you once again.

How to configure search results web part to display results only after a query is generated from user?

Hi All,
I am crawling documents from a file server. I created a new content source and crawled the documents. All documents are crawled successfully.
Then I went to my enterprise search center site collection and created a new result source. I have added the query to use above content source.
After that, on a page I am trying to configure the search results web part to display documents using this result source. Now the problem is:
It displays all the documents that are crawled without searching for anything. I mean first it should not display any results. If a user searches for something , then according to that search it should display results.
Any idea how to do this in the web part? I am using SharePoint 2013 on premise enterprise edition. No code. Totally OOTB.

Hi Mohan,
What did you use for the Query text in the result source?
I could reproduce this issue when I used Query text like: {searchTerms} Path:”http://sps2k13sp/sites/First/Shared%20Documents”
Then I changed the Query to
{?{searchTerms}
Path:"http://sps2k13sp/sites/First/Shared%20Documents"}
, then Search result web part didn’t return results without searching.
So , check your result source, and use the Query like the above(adding "{?...}").
I hope this helps.
Thanks,
Wendy
Wendy Li
TechNet Community Support

Access query strings in a search results page with custom display template

am trying to create a custom display template in my search results page , so i went to download the itemdefault html file and renamed it and saved as different file.and am started to updating.
the issue i am facing here is : in my search results page there are 2 query strings, which are passed by anotehr .net appln[ another asp.net appln will be sending the query string to my sp 2013 search results page]
but, how can i read these 2 query strings using jslink and new token _#- ?

the below is my cstomhtml file
am unable to get the values :
<a href="http://srvrname:2013/sites/CMP/_layouts/15/BIFAddInputRef/bifpage1.aspx?bif1=_#= $htmlEncode(QStringResults) =#_"> Add Input Reference </a>
<html xmlns:mso="urn:schemas-microsoft-com:office:office" xmlns:msdt="uuid:C2F41010-65B3-11d1-A29F-00AA00C14882">
<head>
<title>Item BIF</title>

</head>
<body>
<script>
$includeLanguageScript(this.url,"~sitecollection/_catalogs/masterpage/Display Templates/Search/BIFJScript.js");
</script>
<div id="Item_BIF2">


<div id="_#= $htmlEncode(QStringResults) =#_" name="bifItemqstring"
data-displaytemplate="DefaultItem" class="ms-srch-item"
>
<h5 style="color:ghostwhite;background-color:black">
<a href="_#= ctx.CurrentItem.Path =#_"> _#= ctx.CurrentItem.Path =#_</a>
</h5>
</div>
<div id="_#= $htmlEncode(itemId) =#_" name="bifItem"
data-displaytemplate="DefaultItem" class="ms-srch-item"
onmouseover="_#= ctx.currentItem_ShowHoverPanelCallback =#_"
onmouseout="_#= ctx.currentItem_HideHoverPanelCallback =#_">
<h1 style="color:ghostwhite;background-color:black">
<a href="_#= ctx.CurrentItem.Path =#_"> _#= ctx.CurrentItem.Path =#_</a>
</h1>
<h4 style="color:ghostwhite;background-color:black">
<a href="_#= ctx.CurrentItem.Description =#_"> _#= ctx.CurrentItem.Description =#_</a>
</h4>
<h4 style="color:ghostwhite;background-color:black">
<a href="_#= ctx.CurrentItem.LastModifiedTime =#_"> _#= ctx.CurrentItem.LastModifiedTime =#_</a>
</h4>
<h3 style="color:floralwhite;background-color:green">
var mybifurl1= document.getElementById($htmlEncode(QStringResults));
<a href="http://srvrname:2013/sites/CMP/_layouts/15/BIFAddInputRef/bifpage1.aspx?bif1=_#= $htmlEncode(QStringResults) =#_"> Add Input Reference </a>
</h3>
</div>
<div>
</div>
<div id="_#= $htmlEncode(hoverId) =#_" class="ms-srch-hover-outerContainer"></div>

</div>
</body>
</html>
when i run the page , i a getting the query string value as undefined! though the custom javascript is getting called.

i am able to get the results by implementing the below:
<h4 style="background-color:black">
<a onclick="javascript:mycalltojs(_#=
ctx.CurrentItem.Path=#_) > click here </a>
</h4>
hope this helps anyone

Search Results Query Text - Get all data, Exclude all list data except one

Hi Experts,
I have a situation wherein in the global search of our internal site, we have to display all results & restrict any list item except one list. Earlier we had restricted /Lists/ & People to be displayed in the results.
But in the new search results I have to display results from only one list along with other results (documents, sites, pages etc).
Below is the original query text entered in the Search Results Query Text editor
{searchboxquery} -contentclass:STS_List_Links
-filename:allitems.aspx -Path:/articles/Pages/default.aspx
-filename:DispForm.aspx -Path:/Lists/ -Path:person.aspx
I have tried various different queries with AND, OR operator. I have researched other blogs, sites over google. But unsuccessful. I am sure this is not a rare requirement. Need your expert help.
I have tried this query also...
{searchboxquery} (-filename:allitems.aspx -Path:/articles/Pages/ -Path:/Lists/ -Path:/PublishingImages/) OR
(+(+Path: /Lists/ArticleContent/ AND +filename:*.aspx) AND
-(-Path: */Lists/* OR -filename:*.aspx))
Vighnesh Bendre
MCTS
http://markviky.blogspot.com

Vighnesh,
You should have success using the following:
{searchboxquery} -contentclass:STS_List_Links -filename:allitems.aspx -Path:/articles/Pages/default.aspx -Path:person.aspx ((-filename:DispForm.aspx -Path:/Lists/) OR Path:/Lists/ArticleContent/)
Two things from your original query were excluding list items from your results, your exclusion of file
DispForm.aspx and path Lists. By using "OR" in the above query, we're creating an exception to also allow items under
Lists/ArticleContent to be included in the results.

Using "Restrict by app" in change query causes issues with Search Results

Hello!
I am hoping some experienced SP admin can help me out. I am having issues with the relevance ranking for my search results web part.
I created a Wiki (OOTB) within a site collection and on the home page of the Wiki I was looking to apply a Search Box and Search Results web part for easy searching. I wanted to ensure the search results were restricted to the scope of the pages within the
wiki. I did the following after adding the 2 web parts:
Entered edit mode for the page
Started to edit the Search Results web part
Under Properties for Search Results clicked on "Change Query"
Navigated to BASICS and clicked "Switch to Quick Mode"
For Select Query, picked "Wiki (System)" option
For Restrict by app, picked "Specify a URL" and input the wiki URL "http://webapp.com/sites/sitecollection/wiki"
Click OK
The web part has 6 automatic results when I hit the page. These are the only 6 pages in my wiki. When I search a word or title of a page, they are not ranked in order or relevance. The ordering is static to what was being shown before the search, but the
keywords I'm searching are bold. With out the taking the steps above, I can easily search these pages and have them ranked appropriately so I'm not too sure what I'm doing wrong.
Other Details
The pages have been crawled and can be searched from anywhere else in SP.
I am only a site collection admin for this specific site collection.
I other than the steps above, I have not made any changes or customization to the search web parts; they are both out of the box SP.
The SP Farm admin we unable to pin point what the root cause is either.

Hi Mikael,
Sorry for the wait, I was unable to post pictures, which i felt would better describe my issue.
Could you output the query template you are ending up with?
If you can tell me how to accomplish this, then I can provide it. Please keep in mind that I am only a site collection admin.
Also, is the ranking/sorting for your webpart set to ranking?
When looking at the web part settings, I didn't see an option to modify the ranking. Unfortunately, some sites in my intranet are down now so I can't even double check. Once it's back up, I will verify this as well.
And how do you know they are ranked incorrectly?
I wanted to display an image showing what I meant by this. As the wiki is down, I'll do my best with words. When I visit the wiki home page, I already have the search and search results web parts there. Without searching anything, the search results
web part displays 6 pages that are available in the wiki. When I search, I expect to see the most relevant result at the top. similar to the following:
*Search result from another section of the intranet site.*
What I receive instead is the same list of wiki pages, in the same order. The most relevant result
is not moved to the top like in the image above, but I can see that the word "rush" is highlighted in bold. I hope this helps.
If you need more of a description, please let me know.
Thank you

Search Results web part - Custom Query using "Value with a parameter from URL" inconsistent

I have encountered what I think may be a bug, but I am hoping that there is something that I am missing.
Within my search site, I have created a new search results page where I want to customize the "Search Results" web part query. I can add in any number of property and keyword filters (using the "Build Your Query" dialog) without
issue... until I add a filter that uses the QueryString property (the builder dialog calls this "Value with a parameter from URL").
If I use {QueryString.MyParameterX} for filtering, it works beautifully in the query builder dialog. I see the expected results in the search results preview pane, but as soon as I apply the changes things become inconsistent.
If I close/reopen my browser and navigate to my page at http://myaddress/search/Pages/testresults.aspx?MyParameterX=test I see results. If I then refresh the page, I get a "Nothing here matches your search" message. I can then go to
the same address but change one character to an uppercase character and get results. Refreshing that same page again returns "Nothing here matches your search". I can only get search results one time per uniquely cased URL without having
to close/reopen my browser. This behavior was seen on both Firefox and IE.
Finally, I found that if I instead navigate to http://myaddress/search/testresults?MyParameterX=test, it always returns results. This, unfortunately isn't the best solution for me... but it is a solution.
Any insight that anyone can provide is greatly appreciated! I would really like to be able to depend on this working in all logical cases (especially since the search center of other sites is set using the path all the way down to /Pages).
Thanks!

Hi, have you been able to solve this issue? I'm getting the same issue and I cant solve it (required CU is installed).
Fabio

Query of Search Results

I need some best practices advice. I'm not sure if there is a better way to do what I'm trying to accomplish. The execution time is very high which is why I'm looking for alternatives. I welcome any tips to help reduce this execution time. Hopefully, I can explain this clearly because I'm not seeing it clearly. I'm going to just use one form field for this example, however, there are about 10 search field options.
Multiple items (checkboxes) can be selected for one field. I am going to use CODES for my example.
The cfquery on the results page uses a view that has been created in the database. This view joins a primary table (company) to several other tables (i.e., codes) that possibly have many records for that one company. Within the cfquery, I use IN for the joined tables just to see if that company has any of those records. It appears to be working and not taking too long. In order to output the results, a distinct company is being used because multiple rows could be returned for one company, and I only want to output each company one time.
Then, I want to output the company information. I also want to output the multiple codes for returned for each company. So, I have to do a little query within the main query output to get those records. Because there are so many search field options, this is where I believe the execution time is slowing down because is has to loop very every company returned (800+) and multiple search fields means different queries. Below is a sample piece of the code.
I am thankful and open to any ideas. Sincerely.
<cfquery datasource="xxx" name="Company">
Select distinct company
from vwCompany
where active='true'
cfif isdefined("code") and code neq ''> and code IN (<cfqueryparam value="#form.code#" list="yes">)</cfif>
</cfquery>
<cfoutput query="company">
<CFQUERY DATASOURCE="xxx" NAME="getCodes">
    SELECT     *
    FROM     tblCodes
    WHERE code IN (<cfqueryparam value="#form.code#">)
</CFQUERY>
#company#
codes: #valuelist(getcodes.code)#
</cfquery>

Thank you all for your input. As a follow-up to what seems to have helped and to help others is a description below.
I was having trouble getting an accurate recordcount of companies using the primary query (search results) because it was creating rows for the joined tables with a one-to-multi relationship. It was accurately counting all the rows (multiple codes) returned and not just the distinct field (company) that I needed.
I worked around it by using query of queries to get the accurate recordcount off of that primary query (companies used in previous example which I will rename as getcompanies since it is the same name as a table column).
<cfquery dbtype="query" name="records">
Select distinct company
from getcompanies
</cfquery>
I then output each company record and their associated codes by using another QoQ:
<cfoutput query="getcompanies">
<cfquery dbtype="query" name="getcodes">
Select codes
from getcompanies
where companyid= <cfqueryparam value="#getcompanies.companyid#" cfsqltype="cf_sql_integer">
and code is not null
</cfquery>
#company# Codes:</strong> #valuelist(getcodes.codes, ", ")#
</cfoutput>
If anyone knows of a more efficient way, I always welcome the suggestions. It seems to have reduced the execution time from 16K ms to 6K ms, but I'm still trying to get the execution time down to under 250 ms. There are only 800 records.

Converting an Ultra Search result to a ColdFusion query

Hello,
I'm trying to convert an Ultra Search result into a ColdFusion query.
There's a java class for CF which turns a java result into a CF query, coldfusion.sql.QueryTable(java.sql.ResultSet), but is there anything which will convert an Ultra Search result to a java result or a CF query?
Thanks.

HOMEWORK ALERT HOMEWORK ALERT
You can't cast from a character to a String. That doesn't work.
However, in a fit of being helpful.
Look at the constructors for the String object in the API
Link ===> http://java.sun.com/j2se/1.4.2/docs/api/java/lang/String.html#String(char[])
char[] charA = {'H', 'E', 'L', 'L', 'O', ' ', 'W', 'O', 'R', 'L', 'D' } ;
String a = new String(charA) ;
System.out.println(a) ;There's a price for my help, and it's this. Now that you understand what you can do, is it a good idea or a bad idea and why ???
Explain.

OA Query Region shows previous search results when moving between pages

Hello All,
I have a custom OA Page which has a query region based on a LOV for searching device names. The problem I am facing is once device name is searched and I go to another page through the quick links and come back to same Search Device page, it shows the previous searched results. I am not retaining AM for any page navigation.
Things I have already tried :
1 . I have tried refreshing VO by using clearcache and reset methods on VO.
2. Get the Go button from the query region in ProcessFormRequest and on Go button click I use forwardImmediatelyToCurrentPage. And in Process Request method I am querying the results manually when Go button is clicked. Otherwise I am manually making the where clause condition 1=2 and ensuring that the VO does not return any rows.
But still I am not able to get rid of the issue.
The code used is pasted below for your reference. It is urgent. Can you please provide any pointers.
public void processRequest(OAPageContext pageContext, OAWebBean webBean)
super.processRequest(pageContext, webBean);
try
VpaAdminAMImpl am = (VpaAdminAMImpl)pageContext.getApplicationModule(webBean);
TkvpaDeviceSearchVOImpl deviceAll = am.getTkvpaDeviceSearchVO1();
deviceAll.clearCache();
deviceAll.reset();
deviceAll.setWhereClause("1=2");
deviceAll.setWhereClauseParams(null);
String query = deviceAll.getQuery();
System.out.println("getSearchResult query :="+query);
deviceAll.executeQuery();
OAQueryBean queryBean = (OAQueryBean)webBean.findChildRecursive("region1");
String goAction = queryBean.getGoButtonName();
if(pageContext.getParameter(goAction) != null)
getSearchResult(am, pageContext, webBean);
catch(Exception ex)
throwException("SearchDeviceCO.processRequest",ex);
public void processFormRequest(OAPageContext pageContext, OAWebBean webBean)
super.processFormRequest(pageContext, webBean);
String action = pageContext.getParameter(EVENT_PARAM);
OAQueryBean queryBean = (OAQueryBean)webBean.findChildRecursive("region1");
String Go = queryBean.getGoButtonName();
System.out.println(pageContext.getParameter(Go));
if(pageContext.getParameter(Go) != null)
pageContext.forwardImmediatelyToCurrentPage(null,false,"N");
public void getSearchResult(VpaAdminAMImpl am, OAPageContext pageContext, OAWebBean webBean)
try
String device = pageContext.getParameter("deviceSearch");
StringBuffer sb = new StringBuffer();
if(device != null && device != "")
sb.append(" DEVICE_NAME = '");
sb.append(device);
sb.append("'");
String sql = sb.toString();
TkvpaDeviceSearchVOImpl deviceAll = am.getTkvpaDeviceSearchVO1();
deviceAll.setWhereClause(sql);
deviceAll.setWhereClauseParams(null);
String query = deviceAll.getQuery();
System.out.println("getSearchResult query :="+query);
deviceAll.executeQuery();
}catch(Exception e)
e.printStackTrace();
Thanks in Advance,
Abhishek Mishra

Hi Anand,
The getSearchResult method also does the same thing. I have also tried to remove the dependency on getSearchResult and wrote the same code in ProcessRequest() but still it does not solve the problem.
In fact, I have ensured that the VO does not contain any records and have checked these by using SOPs and debug in JDEV. The interesting point is the VO does not have any records but still the previous search data and search criteria is shown when we navigate to the page. Printed the query just before performing execute query and that query does not return any records. Also tried printing something if there are any records in the VO by using vo.hasNext().
Data gets stored somewhere and it is shown when the page is navigated from other page. FYI, this page is accessed from quick links and there are other pages also in the quick links and when we navigate between these pages we get to see the previous search results. Tried methods clearCache(), reset() on VOs but still unsuccessful.
Not even that I thought that the VO may be corrupted in some sense so I created a new VO instance in the AM and then used newly created VO instance in the query region. But still no luck.
Any pointers will be appreciated.
Thanks in Advance,
Abhishek

Clicking on a search result opens up an empty tab

Hi there,
I have Thunderbird installed on Ubuntu 14.04 LTS.
When I search for an old email, I enter a search term into the search bar and hit ENTER.
I can then see various relevant search results.
When I click on certain results the tab that opens up is empty and simply has a divider in between.

Help menu > troubleshooting information.
Click the button to open the profile folder.
Close Thunderbird
Delete the file "global-messaage-db.sqlite"
Restart Thunderbird.
Note all searches will return nothing or incomplete results until the index file is fully regenerated.

Empty search result in query on SMPortal SCSM 2012

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