Enable Commenting for Reader not working

I create a PDF file in Acrobat 8.1 and select Enable Commenting in Reader. However, the users open the file in Reader 9 and it doesn't work. I've been able to replicate this. And no matter what I do - save the file with a different name, in a different location, whatever - it never enables commenting. However, if I check the Security for the file in Reader it says commenting is allowed. I'm at my rope's end. This is how my users provide feedback so it's a really important feature for us.
Anyone know why this is happening? This was not an issue up until recently and nothing has changed (no upgrades or anything).

Thanks for getting back. I am uploading a sample of PDF in which I enabled commenting but when I open it in Reader the commenting toolbar is not displayed but when you go to properties it says commenting is allowed. I also checked to make sure the files were not be saved as archive files (it is set to never save files as archives).
I am also uploading screenshots of the process I follow to enable comments and of the Reader properties dialog that shows commenting is allowed.

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