Enable create option in SU01

HI Gurus,
  MY user has SAP_ALL Authorization but create option disabled.Chnge option is there but i am not able to change any values in the user data.In both mode(change and disply)it showing grey only.
Now i need to change the existing user and need create new user too.How to enable create option ?

....maybe the IDES distribution was delivered with fault settings and one client is set as client of a CUA....
So first check SCUA as already suggested.
If there is no valid CUA-landscape, either delete the CUA landscape directly in transaction SCUA or run report RSDELCUA (called also be SCUA) in SE38. It is advisable to check also BD64, for an existing landscape afterwards and delete it if there is one (RSDELCUA does not delete the BD64-settings).
b.rgds,
Bernhard

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    <b>Reward with points if it helpful</b>
    Regards,
    Vijay

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