Enable universal access for steam is not enabled - how do I turn it on?

In order to get some functionality from steam to be enabled, I understand I need to enable universal access for steam on my computer.  When I try to do this, its greyed out showing it can't be enabled.  How can I enable it / what would cause it to grey out?  Here's the screenshot.

Hi there.  Just spotted your question.  Try clicking the padlock on the bottom left, enter the admin password and bob is your mothers brother. j

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