Enabling Password Reset for end users

Question

Dear all,
I have enabled the "Get Support" Link in the Logon Page Password reset. We are in EP 7.0 SP12.
I followed the below link
[Enabling users to reset their own password|http://help.sap.com/saphelp_nw2004s/helpdata/en/45/7e6313d8780dece10000000a11466f/frameset.htm]
We want to use the WD Application. I have assigned the action "UME.Logon_Help" to the Anonymous users.
But after the user gives the User id and the email and submits, control stays there itself. No messages are shown.No mails are also sent
Has anyone faced this problem before? Please help.
Best Regards,
Aparnna

Answer 1

Hi,
All those are done. If we enter a wrong mail id we are getting the message "Invalid User Information"
But when we enter the correct user information, the control stays in the same page. And the password is not reset.
In the default trace I saw the following exception
[SAPEngine_Application_Thread[impl:3]_23##0#0#Error#1#/
System/Security/Usermanagement#Java#An exception was thrown in the UME/ABAP user management connector. Message: {0}.
##An exception was thrown in the UME/ABAP user management connector. Message: {0}.
[EXCEPTION]
{1}#2#BAPI_USER_CHANGE@SIDCLNT100: ID=01, NUMBER=514,
MESSAGE=You are not authorized to change passwords in user
We have a dual stack implementation. We are on EP 7.0 SP 12
Which user's authorization should I change? The communication user id(SAPJSF) or any other id.
Best Regards,
Aparnna