Enabling the sip/alg

Hi
I am looking to use a softphone from a third party software and for that I have just purchased a new BT Home Hub 3 in the hope that it would work (I had BT Home Hub 2 and was told to buy the Home Hub 3) but unfortunately it doesn't.
I was told that ONLY BT can disable my sip/alg and for that I phone the Technical support about 6 times and nobody seems to know what I am talking about. Now, I am with a second router and I cannot get what I am looking for, I am so frustrated.
Does anyone know how I could get the sip/alg disabled?
Many thanks,
Karine

You should be able to run it on either. If you have a choice, it would probably be better to run it on the upstream router. There are some things with SIP that aren't supported with the NAT ALG when the SIP is originated and fixed on the same router. One of these things I can name off hand is the 'sip bind' command which isn't supported on the same box.
It's still very possible to run it on the same box, however. But the SIP ALG doesn't require any information from CME to work properly.

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Hello.
The standard port for SIP is port 5060, so Cisco runs an ALG on this port.
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Hi
Since 2 week I have some problem with my voip provider .
In my pabx software (3cx) my voip provider is correctly register but sometimes i dont know why I can't received external to internal call.
When i call my voip provider he tell me to disable sip alg of my router but in my RV016 i don't find any option sip alg.
How must i do?
My voip provider tell me to do the command line
no ip nat service sip udp port 5060
in telnet but i search and i can't acces telnet because i don't know login/password
Thanks for your help
Best Regard
Loic

Hi Loic,
Can you try please from the browser : https://IPaddress_of_rv016/f_general_hidden.htm
You will see the SIP ALG option
Please rate the post or mark as answered to help other Cisco Customers
thanks
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INTERNAL status:
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    PrevStatus : (----:--:--:--)
    Sts#       : 0 (access=2585231)
TEMPERATURE status:
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    ===========================================================================================================================================
    PCB_Upper_1 local1       35C     33   35.4     37    0.6   -18    -8    57    68 OK          0015:09:37:32 ---------- ----:--:--:-- 0
    DPT0         sd_1         49C     47   49.0     50    0.5    -8     2    68    86 OK          0015:09:37:32 ---------- ----:--:--:-- 0
    DPT1         sd_2         52C     50   52.5     54    0.6    -8     2    80    95 OK          0015:09:37:32 ---------- ----:--:--:-- 0
    SSA0         sd_3         56C ------ ------ ------ ------ ----- ----- ----- ----- 0015:09:37:32 ---------- ----:--:--:-- 0
    PCB_Upper_2 sd_4         34C     33   34.9     36    0.5   -18    -8    57    68 OK          0015:09:37:32 ---------- ----:--:--:-- 0

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Enabling the sip/alg

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