Enabling Wrap-Up Data in Cisco Desktop Work Flow Administrator
Hello! I am running Cisco UCCX v7.0 and am trying to enable wrap-up data on my calls.
In the screenshot below, I am working with the Lending Work Flow Group and have added several Available Wrap-up Data reasons to the Work Flow Wrap-up Data reasons. I have also checked the boxes to Enable Wrap-up Data and to Enable Automatic State Change. I then clicked the Apply button and then manually synchronized the directory services from the Cisco Desktop Administrator webpage. Finally, I had the Agent login/logout of the CAD.
But when testing, the Agent was not prompted with a Wrap-up Data window. Is there a step I missed? Any input is greatly appreciated. Thanks!
Do you mean the Cisco Desktop Enterprise Service under System->Control Center? No, I have not restarted that service.
What is the business impact of doing so? Will it logout and/or disconnect agents that are logged into the CAD and on calls? Should it be done after business hours in a maintenance window?
Similar Messages
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CAD Enterprise Data Association to new work flow
On cad 7.5 ver wanted to know how to associate an new Enterprise Data created to a Work Flow which is not the default.I presenlty have to edit the default Ent Data from Desktop Admin Console to have it reflected on the Agent Desktop.The agent desktop looks like the one attached.Is there a way also to change the names of the ICM Call Variable1 displayed on the agent desktop giving some appropriate name but using ICM Call Variables backend.
I don't know of a way - everyone does it as follows:
Create the ECC variable as (for example) userMyCADVariable and MyCADVariable will be available in Enterprise Data. On the ICM side, copy the contents of the PV into the ECC variable.
Why would this not be OK for you?
On the layouts - the normal way is to define an ECC variable for the layout - say userCADLayout and delete Ent Var 252. Then add CADLayout as 252. In ICM, as you go through the script you can set userCADLayout to (say) "Foo" and create a layout Foo in CAD.
This is all documented - now that you know what to look for, you will be able to understand the CAD Guide.
Regards,
Geoff -
Incorrect localization wrap-up data in Historical Reports
When we add wrap-up data in Cisco Desktop Work Flow Administrator everything is correct.
When we load Agent Wrap-up Data Summary Report we get the discrepancy coding.
UCCX 8.5 RussianHi Mauro,
Please refer the "Table 2-36 EEMQueueAgentDetail Table Fields" in the below link,
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/uccx70dbschema.pdf
wrapupData
Wrapup selected by agent when email is terminated.
You can use SQL queries (am not good at it) to fetch these values.
Thanks,
Anand
Please rate helpful posts !! -
Cisco desktop administrator error
hi,
when i access the desktop administrator by following the below mentioned proceedure i am getting the error "CDUAI1000 Error while trying to load data. Ensure that the system path inlcudes the location of the WebAdminLib.dll". find also the attached files for error.
From the Desktop Work Flow Administrator menu bar, choose Desktop
Administrator > Side A. If your system includes redundancy, you can also
choose Side B.
Regards
Naresh Rathorefollowing is the proceedure which i used to get rid of the above problem.
On the Unified CCX server, add the location of the WebAdminLib.dll
(C:\Program Files\Cisco\Desktop\bin) to the Path environment variable.
1. In Control panel, launch the System utility.
2. On the Advanced tab, click Environment Variables.
3. From the list of system variables, select Path and click Edit.
4. In the Variable value field, locate the string C:\Program
Files\Cisco\Desktop\bin; and, using cut/paste, move it to the beginning of
the variable value string. This results in the DLL being accessed from the
correct location.
5. Click OK and close the System utility.
6. Stop the Cisco Unified Node Manager.
7. On the Unified CCX server, delete the teamadmin folder from these
locations:
C:\Program Files\wfavvid\tomcat_appadmin\webapps
C:\Program Files\wfavvid\tomcat_appadmin\work\catalina\localhost
8. Restart the Unified Node Manager, and wait till the services are
restarted.
9. Access Cisco Desktop Administrator and verify that you can navigate to
the Services Configuration > Enterprise Data > Fields page.
Regards
Naresh Rathore -
Cisco Desktop Administrator password reset
Dear UCCX experts, since I configured a password in Desktop Work Flow Administrator, I cannot log into the application any longer (CDAU2016 The username or password ... in the CDA web interface).
I tried the password reset procedure as described in the CDA user guide but it does not work (this procedure is to reset the password with the postinstall application on the uccx server). We are in a HA configuration with two servers running UCCX 7.0(1)_Build168 on two 7825-I4-V01.
Thanks for the help.
Matthieu ROUX-MARCHAND
Orange Business Services, ParisIt seems to be a referenced bug CSCsr67757, the workaround is to log with admin123.
-
Hi
I'm new on ESS Work Flow. I got business request that if leave request end date is less today, then the work flow need bypass the manager approval and update IT2001 directly. I have two questions :
(1) How do I pass leave request end-date to work flow container so that I use that date to determine if work flow should be completed without manager's approval.
(2) How do I change work flow status so that leave request can update IT2001 without manager's approval. Currently, if I bypass the manager's approval (no condition due to do not know the answer of #1 ), the work flow status is set to complete, but it did not update IT2001 after I run report RPTARQPOST.
Thanks for the help.
Regards,
JimHi Wu Jun,
Actually my problem is that I need define the workflow basing on vacation request start date and end date.
According to HR, if vacation request end date (for example 2 days vacation from Oct 18 to Oct 19) is less then today, then workflow should not seek a approval from the manager and update IT2001 directly. We are using a copy of WS1230011 with some customizations. Yes, the possible agent has been defined in general task.
One key step of the business activities in the workflow is the task TS12300097. In stead of calling object type from Business Object Repository, this task calls a ABAP class (CL_PT_REQ_WF_ATTRIBS) as object method. In this class, I could not find any attributes that is vacation start / end date related, therefore, I could not find associate container items from the workflow to make completion condition (if end date less than today then completing the step) of the step.
Hope you understand my issue and have more specified input. Thanks.
Regards,
Jim -
Hi Every1,
I have attached to my user the responsibility called "Work Flow Administrator Web Applications" also i attached a Function called Lauch Process function.Now i am getting the following Error:-
You do not have "Run Workflow" access because you do not have Workflow System Administrator privileges.
Please contact your System Administrator if you require the ability to run workflows manually.
Ok when i loged in as SYSADMIN it gives me another error and not the one mentioned above.
I am getting the following error currently:-
"You have encountered an unexpected error. Please contact the System Administrator for assistance.
Click here for exception details."
When i click the link the following error appears :
==================================
oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:888)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:597)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:247)
at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processRequest(OAPageLayoutHelper.java:1095)
at oracle.apps.fnd.framework.webui.beans.layout.OAPageLayoutBean.processRequest(OAPageLayoutBean.java:1569)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:932)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:899)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:640)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:247)
at oracle.apps.fnd.framework.webui.beans.form.OAFormBean.processRequest(OAFormBean.java:385)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:932)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:899)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:640)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:247)
at oracle.apps.fnd.framework.webui.beans.OABodyBean.processRequest(OABodyBean.java:353)
at oracle.apps.fnd.framework.webui.OAPageBean.processRequest(OAPageBean.java:2298)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1711)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:497)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:418)
at oa_html._OA._jspService(_OA.java:88)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119)
at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:417)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java:267)
at oracle.jsp.JspServlet.internalService(JspServlet.java:186)
at oracle.jsp.JspServlet.service(JspServlet.java:156)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
at oracle.jsp.provider.Jsp20RequestDispatcher.forward(Jsp20RequestDispatcher.java:162)
at oracle.jsp.runtime.OraclePageContext.forward(OraclePageContext.java:187)
at oa_html._RF._jspService(_RF.java:102)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119)
at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:417)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java:267)
at oracle.jsp.JspServlet.internalService(JspServlet.java:186)
at oracle.jsp.JspServlet.service(JspServlet.java:156)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
at org.apache.jserv.JServConnection.processRequest(JServConnection.java:456)
at org.apache.jserv.JServConnection.run(JServConnection.java:294)
at java.lang.Thread.run(Thread.java:534)
## Detail 0 ##
java.lang.NullPointerException
at oracle.apps.fnd.wf.builder.webui.RunWorkflowCO.processRequest(RunWorkflowCO.java:113)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:581)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:247)
at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processRequest(OAPageLayoutHelper.java:1095)
at oracle.apps.fnd.framework.webui.beans.layout.OAPageLayoutBean.processRequest(OAPageLayoutBean.java:1569)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:932)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:899)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:640)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:247)
at oracle.apps.fnd.framework.webui.beans.form.OAFormBean.processRequest(OAFormBean.java:385)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:932)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:899)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:640)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:247)
at oracle.apps.fnd.framework.webui.beans.OABodyBean.processRequest(OABodyBean.java:353)
at oracle.apps.fnd.framework.webui.OAPageBean.processRequest(OAPageBean.java:2298)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1711)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:497)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:418)
at oa_html._OA._jspService(_OA.java:88)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119)
at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:417)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java:267)
at oracle.jsp.JspServlet.internalService(JspServlet.java:186)
at oracle.jsp.JspServlet.service(JspServlet.java:156)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
at oracle.jsp.provider.Jsp20RequestDispatcher.forward(Jsp20RequestDispatcher.java:162)
at oracle.jsp.runtime.OraclePageContext.forward(OraclePageContext.java:187)
at oa_html._RF._jspService(_RF.java:102)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119)
at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:417)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java:267)
at oracle.jsp.JspServlet.internalService(JspServlet.java:186)
at oracle.jsp.JspServlet.service(JspServlet.java:156)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
at org.apache.jserv.JServConnection.processRequest(JServConnection.java:456)
at org.apache.jserv.JServConnection.run(JServConnection.java:294)
at java.lang.Thread.run(Thread.java:534)
java.lang.NullPointerException
at oracle.apps.fnd.wf.builder.webui.RunWorkflowCO.processRequest(RunWorkflowCO.java:113)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:581)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:247)
at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processRequest(OAPageLayoutHelper.java:1095)
at oracle.apps.fnd.framework.webui.beans.layout.OAPageLayoutBean.processRequest(OAPageLayoutBean.java:1569)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:932)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:899)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:640)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:247)
at oracle.apps.fnd.framework.webui.beans.form.OAFormBean.processRequest(OAFormBean.java:385)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:932)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:899)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:640)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:247)
at oracle.apps.fnd.framework.webui.beans.OABodyBean.processRequest(OABodyBean.java:353)
at oracle.apps.fnd.framework.webui.OAPageBean.processRequest(OAPageBean.java:2298)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1711)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:497)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:418)
at oa_html._OA._jspService(_OA.java:88)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119)
at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:417)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java:267)
at oracle.jsp.JspServlet.internalService(JspServlet.java:186)
at oracle.jsp.JspServlet.service(JspServlet.java:156)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
at oracle.jsp.provider.Jsp20RequestDispatcher.forward(Jsp20RequestDispatcher.java:162)
at oracle.jsp.runtime.OraclePageContext.forward(OraclePageContext.java:187)
at oa_html._RF._jspService(_RF.java:102)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119)
at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:417)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java:267)
at oracle.jsp.JspServlet.internalService(JspServlet.java:186)
at oracle.jsp.JspServlet.service(JspServlet.java:156)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
at org.apache.jserv.JServConnection.processRequest(JServConnection.java:456)
at org.apache.jserv.JServConnection.run(JServConnection.java:294)
at java.lang.Thread.run(Thread.java:534)
==================================
Please assist me.
All suggestions are welcomed
Chetan
Message was edited by:
Singh ChetanHi there,
In the "WorkFlow Administrator Web Application" Responsibility i clicked on the Administration Function and i accidentely changed the user from SYSADMIN to my self i.e. CHETAN.Now i am trying to log in thru my ID but it gives me the following error :
You have encountered an unexpected error. Please contact the System Administrator for assistance.
Click here for exception details.
About previous Page
When i click on the link to view the exception it reads as follows:
===================================================
Exception Details.
oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:888)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:597)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:247)
at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processRequest(OAPageLayoutHelper.java:1095)
at oracle.apps.fnd.framework.webui.beans.layout.OAPageLayoutBean.processRequest(OAPageLayoutBean.java:1569)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:932)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:899)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:640)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:247)
at oracle.apps.fnd.framework.webui.beans.form.OAFormBean.processRequest(OAFormBean.java:385)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:932)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:899)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:640)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:247)
at oracle.apps.fnd.framework.webui.beans.OABodyBean.processRequest(OABodyBean.java:353)
at oracle.apps.fnd.framework.webui.OAPageBean.processRequest(OAPageBean.java:2298)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1711)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:497)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:418)
at oa_html._OA._jspService(_OA.java:88)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119)
at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:417)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java:267)
at oracle.jsp.JspServlet.internalService(JspServlet.java:186)
at oracle.jsp.JspServlet.service(JspServlet.java:156)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
at oracle.jsp.provider.Jsp20RequestDispatcher.forward(Jsp20RequestDispatcher.java:162)
at oracle.jsp.runtime.OraclePageContext.forward(OraclePageContext.java:187)
at oa_html._RF._jspService(_RF.java:102)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119)
at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:417)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java:267)
at oracle.jsp.JspServlet.internalService(JspServlet.java:186)
at oracle.jsp.JspServlet.service(JspServlet.java:156)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
at org.apache.jserv.JServConnection.processRequest(JServConnection.java:456)
at org.apache.jserv.JServConnection.run(JServConnection.java:294)
at java.lang.Thread.run(Thread.java:534)
## Detail 0 ##
java.lang.NullPointerException
at oracle.apps.fnd.wf.builder.webui.RunWorkflowCO.processRequest(RunWorkflowCO.java:113)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:581)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:247)
at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processRequest(OAPageLayoutHelper.java:1095)
at oracle.apps.fnd.framework.webui.beans.layout.OAPageLayoutBean.processRequest(OAPageLayoutBean.java:1569)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:932)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:899)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:640)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:247)
at oracle.apps.fnd.framework.webui.beans.form.OAFormBean.processRequest(OAFormBean.java:385)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:932)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:899)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:640)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:247)
at oracle.apps.fnd.framework.webui.beans.OABodyBean.processRequest(OABodyBean.java:353)
at oracle.apps.fnd.framework.webui.OAPageBean.processRequest(OAPageBean.java:2298)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1711)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:497)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:418)
at oa_html._OA._jspService(_OA.java:88)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119)
at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:417)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java:267)
at oracle.jsp.JspServlet.internalService(JspServlet.java:186)
at oracle.jsp.JspServlet.service(JspServlet.java:156)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
at oracle.jsp.provider.Jsp20RequestDispatcher.forward(Jsp20RequestDispatcher.java:162)
at oracle.jsp.runtime.OraclePageContext.forward(OraclePageContext.java:187)
at oa_html._RF._jspService(_RF.java:102)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119)
at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:417)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java:267)
at oracle.jsp.JspServlet.internalService(JspServlet.java:186)
at oracle.jsp.JspServlet.service(JspServlet.java:156)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
at org.apache.jserv.JServConnection.processRequest(JServConnection.java:456)
at org.apache.jserv.JServConnection.run(JServConnection.java:294)
at java.lang.Thread.run(Thread.java:534)
java.lang.NullPointerException
at oracle.apps.fnd.wf.builder.webui.RunWorkflowCO.processRequest(RunWorkflowCO.java:113)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:581)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:247)
at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processRequest(OAPageLayoutHelper.java:1095)
at oracle.apps.fnd.framework.webui.beans.layout.OAPageLayoutBean.processRequest(OAPageLayoutBean.java:1569)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:932)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:899)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:640)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:247)
at oracle.apps.fnd.framework.webui.beans.form.OAFormBean.processRequest(OAFormBean.java:385)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:932)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:899)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:640)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:247)
at oracle.apps.fnd.framework.webui.beans.OABodyBean.processRequest(OABodyBean.java:353)
at oracle.apps.fnd.framework.webui.OAPageBean.processRequest(OAPageBean.java:2298)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1711)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:497)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:418)
at oa_html._OA._jspService(_OA.java:88)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119)
at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:417)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java:267)
at oracle.jsp.JspServlet.internalService(JspServlet.java:186)
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I tried to run and compile and select YES like you had suggested earlier but things are not working.Please can you assist me how i can revert the permission back to SYSADMIN user.
As when i log in as CHETAN it gives ERROR page and when i log in as SYSADMIN it shows me "Workflow System Administrator =CHETAN and there is no option where by i can change it back to SYSADMIN as i cannot see the LOV nor the Apply button the only button that is there is Cancle.
Please assist me!
Thank you,
Chetan -
Wrap Up Data is not working after license upgrade to enhanced version...
Hi all.
I upgrade the license from standart to enhanced edition on a uccx 8.5, and enable the wrap up data in the CDA, I using IPPA and the warp up data is no appearing on the phone after the calls are ended.
Any help is appreciated.
Luis.The Agents will only see wrap up codes if they are in the work state. Once the work state time ends, the wrap up codes go away, regardless of whether or not they picked a code.
See my video here:
https://www.youtube.com/watch?v=ZAu08Bs0AC0&html5=1
With that said, are you Agents manually putting themselves into a Work state during each call, or do you have defined on your CSQ's automatic work/automatic wrap up?
Anthony Holloway
Please use the star ratings to help drive great content to the top of searches. -
on iphone enable your mobile data uncheck to green (enambled) works great ring and shows who ringing may work on 4s and five not tested please try get back to me thanks
I'm sorry, but you are going to have to try a little better to explain your issue and what your question is, or post in your native language.
-
Work flow action missing in Cisco Supervisor Desktop (for UCCX)
Hello,
In Cisco Supervisor Desktop User Guide and in the console help file, I read it is possible to configure, in the Supervisor Work Flows, some triggers and some actions to play if triggers are reached. This actions are :
Audible Alert Action
Message Box Action
Report Action
Tree Control Action
Email Alert Action
But in fact, in my own supervisor desktop, the only action is Tree Control Action.
How is it possible to have the other actions available ? is it a licence problem (We are running on a Enhanced version).
thanks in advance for your help.
PhilippeThanks you for your answer.
Philippe -
Cisco Desktop Monitoring Console
Hi,
We have installed CAD Services on 2 PGs.
We have configured Cisco SNMP Service to send SNMP events to CUOM (Cisco Unified Operations Manager).
CUOM monitors ICM services but not CAD Services, so we need to use Cisco Desktop Monitoring Console.
Cisco Desktop Monitoring Console is based on Windows SNMP Service, but this service is disabled and can not be running at the same time with Cisco SNMP Service.
Is there a solution to be able to use both Cisco and Windows SNMP Services to monitor ICM process by CUOM and CAD Services using Cisco Desktop Monitoring Console?
Thanks in advance for your help.Hi,
how did you resolve this? I was only able to get the CAD monitoring Console running, but I needed to disable Cisco SNMP and enabled Windows SNMP. After that the Console is working.
Is there any impact using Windows SNMP instead of using Cisco SNMP.
I would like to not bother Cisco TAC with that, if anyone has successfully runninbg the console with Cisco SNMP service.
Thanks in advance -
How do I transfer my data from Palm desktop to iPhone?
How do I transfer my data from Palm desktop to iPhone? I just gave up my Treo 755p in favor of an iPhone. How do I transfer my Treo data (contacts, calendars)
I believe that when you boot your computer for the first time and you are following the onscreen instructions you are prompted whether you want to transfer data from an old mac or PC. If you click 'transfer from an old mac' and follow the onscreen instructions, this may work.
If you have already skipped this step you could use iCloud to transfer data. If you make sure that everything you want to transfer is synced in iCloud, this may also work. -
How do I easily transfer data from Palm Desktop to iCal and Address Book?
Hello,
How do I easily transfer data from Palm Desktop to iCal and Address Book?
I have a Palm Tungsten E handheld which just died.
Luckily, all my data is backed-up on my Palm Desktop V4.2.1.
I just bought an iPod-Touch, so I would like to easily transfer
all my data (Addressbook, Calendar, etc) from the Palm Desktop
on my Mac (OSX 10.5) to the equivalent Mac applications
(Address Book, iCal) which will then allow me to view and update
them on my iPod-Touch.
How do I easily transfer data from Palm Desktop to iCal and Address Book?
Thanks in advance for your help.
DavidHi David. The contact information is straightforward. Bring up your Address List in Palm Desktop, then select Export under file. You pick vCard as the format, and save the resulting file where ever. In Address Book, you then select Import --> vCards under file. You may need to edit things like birthdays by hand afterwards.
I am still working on the Calendar information.
- Chris -
I lost My Data from Plam Desktop application while updating the software Plzz HELP
Hello
I Lost all my Data that was in Palm Desktop applicaton on my PC. I no Longer have my Palm device BUT data was in desktop application. Today I tried to upgrade my Palm Desktop version from 4.2 to 6 and I lost all my files is there a way to recover them.
Thanks,
Sat
Post relates to: Palm VYou can recover the data from your user folder provided you have only sync'ed once with the PC when you discovered the data missing. When you sync to the PC there are files created for each PIM category in your user folder. For Example; datebook.dat or datebook (Depending on the version of Palm Desktop) and datebook.bak. Using 6.2 the file names are .mdb and mdb.bak. For 6.2, the files are located in the username folder in PalmOSdesktop in my documents.
The files are named .dat and .bak. When you sync, the current data is stored in .dat. The next time you sync the data in the .dat file is copied to the .bak file. You can rename the .dat to .old. then rename the .bak to .dat. If the data in the .bak file is intact, it will now be in palm desktop when you reopen Palm desktop. I have included a link to show you how to find the userfolder on the PC.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=26674
Here is another link regarding data loss;
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=39503
The best way to backup your data is to use the export feature in Palm Desktop. Make a new folder on the PC desktop named Palm Desktop Backup data. Next, select the category you want to export. You will get a window that asks where you want to save the file, save in the folder created on the desktop. There is a button that allows you to select currently selected record or all, select all. If you don't select all, then only the record highlighted is exported. You will then need to name the file for export, I suggest the name of the category, eg: datebook (With current date). Do this for all critical data in each category. With the data exported to the folder on the PC desktop, you can save this data to a flash drive, external hard drive or a CD-RW. With this method you will have your data in a seperate place than Palm desktop and the device. If you "Lose" data again, you can import the data back into palm desktop.
Make sure that when you make changes in palm desktop or the device to export the data to the folder created for the backup.
Here is a link for other options for backing up your data;
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=28751
If you can find your missing files, you will need to install the version of PD you previously had installed and paste the files in that version. Any palm files previous to 6.2 will not work in 6.2. The files in 6.2 are in a different file format.
One caveat here, since you do not sync a device, the files are not rotated as they would be during the sync process. The only option you may have avail. is the data in the .dat files.
The best way to preserve your data is to export the data in each category in Palm Desktop to a seperate folder on your PC.
Create a new folder on your PC somewhere that is convenient. Name it something like Palm Desktop Data. Click on the link below and follow the instructions on that page for the export procedure.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=28734
Make sure you select all for the range in the export window.
With the data saved in the folder you created, make a copy of that folder and save to a flash drive, cd-rw or external hard drive.
Anytime you make a change in Palm Desktop, export the data that was changed to that folder and save again to the external media.
With this process you can always import the data back into Palm Desktop anytime you have a problem with the data in Palm Desktop or if your computer/hard drive/device crashes. -
Failure to Synchronize Directory Services in Cisco Desktop Administrator
Hi,
I'm not able to synchronize directory services in Cisco Desktop Administrator. I found a document but it's for older versions of Cisco CRS version 3.1(3) SR2. I'm using Cisco CRS version 5.X.
I hope that someone can help me.
Thanks.Hi there,
We already performed those steps but it's not working.
On Cisco.com I found the same kind of issue but with CRS 3.1 (Failure to Synchronize Directory Services in Cisco Desktop Administrator - Reset Password). I tried to find a similar document but for CRS 5.x, but all in vain. I will attach the document and I hope and someone can help me to solve this issue in the CRS 5.x version.
Thanks.
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