Encoder won't reconnect when broadband line drops out temporarily

I have a live 24/7 feed running trough FMLE. Regularly (about once a day) the broadband line drops out for a short period. Although FMLE is still running it seems a new connection is not made when the broadband comes back on.
Is there any way of setting FMLE to reconnect automatically?
Thanks, Jason.

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Similar Messages

  • Broadband noise/ drop out/ speed issues

    Am starting a new post because last one has become too long. See http://community.bt.com/t5/BB-Speed-Connection-Issues/Broadband-dropping-out-noise-high-speed-slow/m... if you would like the history.
    Here is the summary.  Long distance from the exchange.  Noisy line.  Speed low.  I have tried all the usual things many times.  Broadband engineers have been out x3 recently and confirmed that they can't detect any problems inside my house, or with the line coming into my house - although my hub typically shows a high noise margin.  Nevertheless, engineer swapped my line onto a new cable in the cabinet yesterday because he couldn't think of anything else to try.  He also replaced my HH3.  This morning noise had been reset very low, line speed coming into the house was high (for me), I was happily waiting for IP profile to drift upwards.  The readings from this morning are in the link above.  It was all looking good.
    And then this is what happens (and I think it may be exactly what's happened before).  Come about 5pm, at time of busy traffic, the line (I think, I'm not a techie) with low noise margin decides it can't cope.  It drops out.  I have to reset hub to get back on the internet.  It comes back with higher noise and slower downstream line speed.
    Any ideas out there?  Please try and avoid the standard usual stuff because I've done it all before.  Readings to follow.
    Solved!
    Go to Solution.

    Here is what my hub was showing around 5pm when internet dropped out.  Notice very low noise.  Me thinking my line can't cope with that, hence drop out.  Me predicting line will come back with higher noise and slower downstream line speed.  Process will repeat over the next week until noise margin is incredibly high, speed is very low (that's my prediction anyway).  Here's the reading from when the line dropped out.
    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 12:42:27
    Downstream:
    4.25 Mbps
    Upstream:
    448 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    2.4 dB / 21.0 dB
    Line attenuation (Down/Up):
    50.8 dB / 31.0 dB
    Output power (Down/Up):
    19.3 dBm / 11.9 dBm
    FEC Events (Down/Up):
    15405109 / 1084
    CRC Events (Down/Up):
    266534 / 1170

  • Broadband constantly dropping out

    My broadband constantly drops out. I am paying a fortune to BT to provided an unlimited broadband service and during watching one film this morning I've had to reboot my router 6 times so far and I'm still only half way through watching it. On top of randomly losing connection, when ever the phone rings connection is lost. Can anyone help. Really don't wish to call BT because I've spent hours getting no where with then before, on other issues.

    welcome to the BT community forum where customers help customers and only BT employees are the forum mods
    resetting your connection is the worst thing you can do and only makes matters worse.
    in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
    are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home? If you conenct to test socket with a new filter and receiving a phone call drops your internet connection then you have a high resistence fault and need to report a phone fault to 151 not broadband fault.  get this fixed and connection will improve
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband keeps dropping out - every 20 mins or so...

    This is getting beyond a joke now so really hope someone can help fix this for me.  The broadband started dropping out every 20 mins or so about 6 weeks ago and is just getting worse.  Any moderators reading this - if I can't get it sorted I'm leaving BT.
    Have read a few posts and I think this is the info I need to provide.
    I have a Home Hub 3.
    Speed test on the line gives download speed of 4.85Mbps and an IP profile of 5.87Mbps.
    Upstream test gives 1.18Mbps and a Rate IP profile of 0.83Mbps
    I performed the quiet line test and the line was perfectly quiet with no crackles or hisses.
    The ADSL stats are below.  
    Anything anyone can do to help will be much appreciated.
    Thanks
    Phil
    ADSL Line Status
    Connection information
    Line state:
    Connected
    Connection time:
    0 day, 00:28:38
    Downstream:
    6,653 Kbps
    Upstream:
    1,132 Kbps
      ADSL settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    6.8 dB / 6.4 dB
    Line attenuation (Down/Up):
    26.0 dB / 12.5 dB
    Output power (Down/Up):
    0.0 dBm / 12.3 dBm
    FEC Events (Down/Up):
    2878 / 12
    CRC Events (Down/Up):
    0 / 11
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    Loss of Link (Remote):
    0
    HEC Errors (Down/Up):
    25 / 8
    Error Seconds (Local/Remote):
    0 / 1

    Hi Welcome to the forums
    Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
    once you have posted the information asked for then the community members can help you more
    Thank You
    This is a customer to customer self help forum the only BT presence here are the forum moderators
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Broadband keeps dropping out

    Hi There, i have the home hub 2 and for the last 2 months the broadband keeps dropping out for 5 mins then goes back on and then off and so forth, i have checked socket , changed filters but still happens ,here is a copy of the adsl settings in my homehub,anyone know if this signals a problem outside of my house as I dont want charged if its my problem..
    Connection information
    Line state
    Connected
    Connection time
    0 days, 1:30:38
    Downstream
    11,841 Kbps
    Upstream
    819 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    3.1 dB / 8.4 dB
    Line attenuation (Down/Up)
    35.0 dB / 18.4 dB
    Output power (Down/Up)
    0.0 dBm / 12.9 dBm
    Loss of Framing (Local)
    57
    Loss of Signal (Local)
    5
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    1618560 / 4294967220
    CRC Errors (Down/Up)
    563 / N/A
    HEC Errors (Down/Up)
    N/A / 0
    Error Seconds (Local)
    439

    Hi Welcome to the forums
    Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
    once you have posted the information asked for then the community members can help you more
    Thank You
    This is a customer to customer self help forum the only BT presence here are the forum moderators
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Bluetooth mouse won't reconnect when switched on

    I have a 2.4GHz Mac Min (last model before being replaced by the model without DVD drive) and a Mac USB keyboard.  I wanted to use a Bluetooth mouse as I don't like the trailing lead with a USB mouse, but I wanted a conventional three button type mouse as I need that for my RISC OS emulator program, so I bought a Logitech V470 Bluetooth mouse.  I set it up in Bluetooth preferences with no problem and set it as a favourite.  It then worked very well and was comfortable, smooth and accurate.  The problem comes after I have turned it off, either when I am not going to be using the computer for a period of time, or at night, obviously to save batteries.  When I switch the mouse back on, the computer and mouse simply will not reconnect.  The only way I can get the mouse to reconnect is to plug in a USB mouse, delete the original device pairing, and set-up a new device again; or power the computer off and restart it.  Sometimes restarting the computer doesn't work as a dialogue box will open over the password screen saying it can't find any mouse, then it finds it and shows the correct Mac Address of the mouse but even clicking any of the buttons on the mouse it still won't actually control the mouse pointer!
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    However, if I boot the Mac Mini into Windows XP using bootcamp the Logitech mouse works as you would expect in all ways *including* reconnecting immediately after being turned on, if it has been turned off.  Also I tried this mouse with a 2006 iBook G4 1.42GHz OS X 10.4.11 and again it functions correctly including reconnecting immediately it is switched back on.  So these last two tests appear to show a fault with the Bluetooth firmware in Mac OS X on the new Mac Mini not a fault with the Logitech mice.  After all, it is using the same Bluetooth and aerial whether in Mac OS X or Windows but it will only reconnect when in Windows.  As a final test I set the MacBook Pro up for Windows 7 using bootcamp and again the mouse will not reconnect in Mac OS X on the MacBook Pro but it reconnects fine in Windows 7 on the same hardware.
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    Yes, I do notice that connection can be lost sometimes and regaining it can be difficult. I have even had to go to the point of finding an old USB mouse to get it going again. I usually try turning off the switch on the mouse and then back on. Then I click it about 5 times or so, usually it picks it up again. Same thing with keyboard. Not sure if that helps at all. Good luck.

  • ADSL Broadband keeps dropping out when trying to u...

    Hi, hope someone can offer some advice please.
    Our connection seems to have got a lot slower over the last few months (about 2.64 on a very good day) and now keeps dropping out when trying to use either the laptop or PS3. I have followed the advice on the self help guide and tried changing the ADSL filter, moved the hub away from the telephone, re-booting the hub and tried using it directly in the test socket and none of these have solved the problem. I have done a line test from work and it says there are no problems with the line??? I am getting really annoyed as we only have the phone line so we can use the internet so are paying over £40 a month for service we cant even use. I get the impression that as there are so many users on ADSL where I live (we dont have fibre optic yet) that it is too much for the exchange and that BT are upping peoples connections when they complain thus making other peoples worse (we had this problem about a year ago and complained and it was ok for a while)
    Could this be true? Or am I just thinking too much in to it? And does anyone have any suggestions on how I could resolve the problem? I have had a bad experiance with being charged for an engineers visit in the past (eventually refunded) so would like to avoid having to get them involved if possible.
    Thanks in advance.

     you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .
    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • TS5181 iTunes Radio Doesn't Reconnect When Network is Dropped

    I've noticed that while using iTunes Radio and I get into an area with poor cell reception that iTunes Radio stops (expected), but never reconnects when cell reception has been restored (unexpected). Can this feature be changed in a future release?

    I've been having the exact same issue w/ my D-Link DGL-4300. I'm going to get rid of it and just buy an Airport Extreme

  • Broadband regularly dropping out

    I am losing the will to live !!! BT technical support in India is apalling (and please do not misinterpret this, I have nothing against India or Indian people). They seem to work to a set script, which is repeated at every level of support, and if you don't fit into the scenario, difficult to get the problem solved :-(
    For 2 or 3 weeks now, my broadband has been dropping out regularly. After numerous phone calls, an Outreach engineer checked the line from the pole to the exchange and everything looked good. He then came into the house and checked from the main socket back to the exchange, and again everything looked good, though the fault is intermittent so would test good most of the time.
    The lastest advice was to remove the faceplate from the main socket, and plug my Homehub directly into the test socket behind the faceplate thus "eliminating any problems from extension cabling within the house".....there is no extension cabling within the house, and there is nothing connected to the faceplate, but they keep insisting the problem could be there. All wass fine with not a single dropout experienced when connected to the test socket as far as I know.
    I was then asked to replace the faceplate and plug the hub back into that....................and in the last 24 hours i have had at least 3 dropouts, one within an hour of reconnection whilst watching BT Sport, then a couple of times this morning.
    I hardly think this is a coincidence, and would therefore assume there is a problem with the main socket faceplate, but BT technical support does not see it this way, and prefers me to remove it again and plug back into the trest socket, and monitor some more................
    Has anyone else seen anything similar ? Does anyone have a phone number to a technical group here in UK I can speak to and get this resolved once and for all ? 
    When is BT management going to listen to customers and realize that the waiting time on the telephone is far too long, and so frustrating on how much long the wait will be, or what position in the queue you are.

    sounds like a faulty faceplate - either buy a new one or just connect to test socket and as no extensions just leave off the bottom half of the master socket
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Upload causes Broadband to drop out

    Hi
    I have Business Broadband and recently the connection seems to drop out 6-7 times each day. I seem to have no luck with having BT investigate as it seems that as long as the connection comes back after turning the router on and off again (it does), then in BT's eyes you don't have a problem.
    I have done my best to find patterns and I have found that it always happens when we are in the middle of a large file upload and then *any* download activity will kill the entire connection. Sometimes it recovers but in most cases I have to reset the router to get  the connection back.
    I have bt broadband at home and have never experienced anything like this. Its just solid for weeks on end.
    Has anyone else experienced a similar problem or would like to offer any clues why its happening? The frustrating BT support staff flow chart of Line Test->Reset Router->"Anything else i can do for you sir?" doesn't seem to cater for my problem hence my posting to this forum.
    Thanks in advance for any advice.
    Regards
    Ian

    welcome the forum
    however as this is a forum for BT residential customers you really need to post your problem on the business forum  http://business.forums.bt.com/   sorry
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Re: Broadband noise/ drop out/ speed issues

    Hi community.
    I know this thread is old and probably closed but I would like to revive it.
    I have exactly the same problem as MPR and any advice would be welcome.
    I am a long way from the exchange, the line comes into my house overhead.  I reported intermittent line dropping weeks ago, spoke to several different people, all very polite, very caring, but not much use.
    Several diagnosed fault on the line and said it would be fixed remotely.  One sent me a new home hub 2 to replace the one they diagnosed as faulty, though God knows how. 
    I kept saying that I suspected a physical fault with the line as a bundle of cables wired into a junction box (big black thing - looked like a toy from Anne Summers but never mind) was hanging down from one of the telegraph poles and the foil around the end where the wires went in lookd as if it was not fully weather-proof.
    Eventually, last Friday, an engineer was sent round.  Checked inside the house, checked outside the house and said there was no problem with the line.  He detected noise which he suspected was causing the drop-out and said he would see if there was any water getting in anywhere which might cause this.
    The hanging down thingy was secured better to the telegraph pole but I don't know if anything else was done.
    Right away, same problem.  Intermittent orange flashing broadband light on the hub.  Occasionally no broadband light at all.  Usually needs to be re-set though sometimes comes back on its own.
    If you have any advice I would be most appreciative.  This is costing me money as when my better half wanted to order something online, found a good price, put the details in and clicked "BUY", the line dropped.  By the time it came back up, the price had gone up £30. 
    Anyway, I'm calling them again tonight when I get home.  I would say "no more Mr Nice Guy" but that doesn't get you anywhere does it?
    Thanks in advance.

    Hi,
    Sorry to hear that your having problems with your BT Broadband.
    You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.
    However these upto speeds may not be the speeds you will get as ADSL broadband connections are very dependent on the distance from your property to the exchange and the quality of your line. The further away you are from your local exchange the slower your broadband speed will be.
    To enable the community to help you please see the advice below:
    Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.
    A summary of the checks are:
    1a) Is your router/Homehub connected by a BT NTE5 master socket, Adsl Filtered Master Socket or Extension Socket?   Please bear in mind that extension cables and extension sockets can reduce the broadband's performance. If you have an Old LJU master socket then please say.
    1b) Have you tried the Test Socket?
    2) Can you please run a BT speed test (including IP Profile) http://speedtester.bt.com (not beta version)[Best done with a wired, Ethernet, connection] If the other link doesn't work you can try http://speedtest.btwholesale.com/  
    3) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. should be silent but slight hum normal on cordless phone.
    4) please post adsl line statistics 
    ADSL Line Statistic Help:
    If you have a BT Home Hub like the one below...
    Then:
    1) Go to http://192.168.1.254 or http://bthomehub.home
    2) click Settings
    3) Click Advanced Settings
    4) Click Broadband
    5) Click Connection or sometimes called ADSL (see picture Below)
    The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3)
    You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"
    There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
    Don't have a BT Homehub/Voyager?
    • http://192.168.0.1 for a netgear router and look for ADSL adsl statistics with information like noise margin and line attenuation, connection speed
    • http://192.168.2.1 for a belkin router and look for ADSL adsl statistics with information like noise margin and line attenuation, Data Rate
     cheers
    I'm no expert, so please correct me if I'm wrong

  • Broadband keeps dropping out except during enginee...

    We have been having severe broadband issues since Friday afternoon, in that most of the time there is no connection. We get a connection for between 15 minutes to a couple of hours only once or twice a day. An engineer visited this morning and of course everything was working fine! He could not detect any problem with the line. After he left the connection dropped again and we have had nothing all afternoon, until now.
    We have a fairly old Home Hub 2 and even when broadband is working we frequently have to reset it. We requested a new hub when we renewed our contract but it was never sent. The broadband light stays blue most of the time when there is no connection. Occasionally it flashes yellow.
    I have run the performance test and the results are:
    Download speed: 0.95
    Upload speed: 0.04
    Ping Latency: 41.63
    The hub is connected directly to the NTE5 master socket. There is one other socket in the house. I have done the quiet line test and it is silent.
    These are the logs from the hub manager:
    21:19:14  23 Jun
    LOGIN User admin logged in on [HTTP] (from 192.168.1.68)
    21:17:51  23 Jun
    SNTP Synchronised to server: 213.123.20.170
    21:17:25  23 Jun
    LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
    20:44:13  23 Jun
    FIREWALL event (1 of 4): modified rules
    20:44:13  23 Jun
    xDSL linestate up (ITU-T G.992.1; downstream: 4512 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 11.9 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.1 dB)
    20:44:00  23 Jun
    xDSL linestate down
    20:43:34  23 Jun
    xDSL linestate up (ITU-T G.992.1; downstream: 4512 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.1 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.1 dB)
    20:43:29  23 Jun
    LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
    20:43:23  23 Jun
    FIREWALL event (1 of 5): created rules
    20:43:22  23 Jun
    FIREWALL event (1 of 5): deleted rules
    20:43:22  23 Jun
    xDSL linestate down
    20:42:57  23 Jun
    FIREWALL event (1 of 3): modified rules
    20:42:57  23 Jun
    xDSL linestate up (ITU-T G.992.1; downstream: 4512 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 11.9 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.1 dB)
    20:42:48  23 Jun
    LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
    20:42:47  23 Jun
    LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
    20:42:44  23 Jun
    xDSL linestate down
    20:42:29  23 Jun
    PPP link up (Internet) [86.137.66.53]
    20:42:26  23 Jun
    PPP CHAP Chap receive success : authentication ok
    20:42:26  23 Jun
    PPP CHAP Receive challenge (rhost = ERX12.Birmingham3)
    20:42:20  23 Jun
    FIREWALL event (1 of 5): created rules
    20:42:20  23 Jun
    xDSL linestate up (ITU-T G.992.1; downstream: 4544 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.4 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.0 dB)
    20:42:08  23 Jun
    FIREWALL event (1 of 5): deleted rules
    20:42:08  23 Jun
    xDSL linestate down
    20:41:43  23 Jun
    FIREWALL event (1 of 4): modified rules
    20:41:43  23 Jun
    xDSL linestate up (ITU-T G.992.1; downstream: 4512 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.3 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.0 dB)
    20:41:38  23 Jun
    LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
    20:41:33  23 Jun
    PPP link down (Internet) [86.137.66.53]
    20:41:30  23 Jun
    xDSL linestate down
    20:41:05  23 Jun
    xDSL linestate up (ITU-T G.992.1; downstream: 4512 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 11.9 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.0 dB)
    20:40:53  23 Jun
    LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
    20:40:53  23 Jun
    FIREWALL event (1 of 6): created rules
    20:40:53  23 Jun
    FIREWALL event (1 of 6): deleted rules
    20:40:53  23 Jun
    xDSL linestate down
    20:40:28  23 Jun
    FIREWALL event (1 of 4): modified rules
    20:40:28  23 Jun
    xDSL linestate up (ITU-T G.992.1; downstream: 4576 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.3 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.0 dB)
    20:40:15  23 Jun
    xDSL linestate down
    20:39:50  23 Jun
    xDSL linestate up (ITU-T G.992.1; downstream: 4576 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.2 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.0 dB)
    20:39:38  23 Jun
    LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
    20:39:38  23 Jun
    FIREWALL event (1 of 6): created rules
    20:39:38  23 Jun
    FIREWALL event (1 of 6): deleted rules
    20:39:38  23 Jun
    xDSL linestate down
    20:39:13  23 Jun
    FIREWALL event (1 of 4): modified rules
    20:39:13  23 Jun
    xDSL linestate up (ITU-T G.992.1; downstream: 4576 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.0 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 5.9 dB)
    20:39:12  23 Jun
    LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
    20:39:00  23 Jun
    xDSL linestate down
    20:38:35  23 Jun
    xDSL linestate up (ITU-T G.992.1; downstream: 4544 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.1 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.1 dB)
    20:38:23  23 Jun
    FIREWALL event (1 of 6): created rules
    20:38:23  23 Jun
    FIREWALL event (1 of 6): deleted rules
    20:38:23  23 Jun
    xDSL linestate down
    20:37:57  23 Jun
    FIREWALL event (1 of 4): modified rules
    20:37:57  23 Jun
    xDSL linestate up (ITU-T G.992.1; downstream: 4544 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 11.9 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.1 dB)
    20:37:49  23 Jun
    LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
    20:37:48  23 Jun
    LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
    20:37:46  23 Jun
    LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
    20:37:44  23 Jun
    xDSL linestate down
    20:37:19  23 Jun
    xDSL linestate up (ITU-T G.992.1; downstream: 4576 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.2 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.1 dB)
    20:37:07  23 Jun
    FIREWALL event (1 of 6): created rules
    20:37:07  23 Jun
    FIREWALL event (1 of 6): deleted rules
    20:37:07  23 Jun
    xDSL linestate down
    20:36:42  23 Jun
    FIREWALL event (1 of 4): modified rules
    20:36:42  23 Jun
    xDSL linestate up (ITU-T G.992.1; downstream: 4544 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.1 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.1 dB)
    20:36:35  23 Jun
    LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
    20:36:29  23 Jun
    xDSL linestate down
    20:36:04  23 Jun
    xDSL linestate up (ITU-T G.992.1; downstream: 4640 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.3 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 5.9 dB)
    20:35:55  23 Jun
    LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
    20:35:52  23 Jun
    FIREWALL event (1 of 6): created rules
    20:35:52  23 Jun
    FIREWALL event (1 of 6): deleted rules
    20:35:52  23 Jun
    xDSL linestate down
    20:35:27  23 Jun
    FIREWALL event (1 of 4): modified rules
    20:35:27  23 Jun
    xDSL linestate up (ITU-T G.992.1; downstream: 4608 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.4 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.1 dB)
    20:35:14  23 Jun
    xDSL linestate down
    20:34:49  23 Jun
    xDSL linestate up (ITU-T G.992.1; downstream: 4672 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.1 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 5.9 dB)
    20:34:37  23 Jun
    LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
    20:34:37  23 Jun
    FIREWALL event (1 of 6): created rules
    20:34:37  23 Jun
    FIREWALL event (1 of 6): deleted rules
    20:34:37  23 Jun
    xDSL linestate down
    20:34:12  23 Jun
    FIREWALL event (1 of 4): modified rules
    20:34:12  23 Jun
    xDSL linestate up (ITU-T G.992.1; downstream: 4576 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.3 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.0 dB)
    20:33:59  23 Jun
    xDSL linestate down
    20:33:35  23 Jun
    xDSL linestate up (ITU-T G.992.1; downstream: 4608 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.1 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.1 dB)
    20:33:28  23 Jun
    LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
    20:33:23  23 Jun
    FIREWALL event (1 of 6): created rules
    20:33:23  23 Jun
    FIREWALL event (1 of 6): deleted rules
    20:33:23  23 Jun
    xDSL linestate down
    20:32:58  23 Jun
    FIREWALL event (1 of 4): modified rules
    20:32:58  23 Jun
    xDSL linestate up (ITU-T G.992.1; downstream: 4640 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.2 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 5.9 dB)
    20:32:47  23 Jun
    LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
    20:32:46  23 Jun
    LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
    20:32:45  23 Jun
    xDSL linestate down
    20:32:19  23 Jun
    xDSL linestate up (ITU-T G.992.1; downstream: 4640 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.3 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.1 dB)
    20:32:08  23 Jun
    FIREWALL event (1 of 6): created rules
    20:32:07  23 Jun
    FIREWALL event (1 of 6): deleted rules
    20:32:07  23 Jun
    xDSL linestate down
    20:31:42  23 Jun
    FIREWALL event (1 of 4): modified rules
    20:31:42  23 Jun
    xDSL linestate up (ITU-T G.992.1; downstream: 4640 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.2 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.1 dB)
    20:31:35  23 Jun
    LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
    20:31:29  23 Jun
    xDSL linestate down
    20:31:04  23 Jun
    xDSL linestate up (ITU-T G.992.1; downstream: 4608 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 11.9 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.1 dB)
    20:30:52  23 Jun
    FIREWALL event (1 of 6): created rules
    20:30:52  23 Jun
    FIREWALL event (1 of 6): deleted rules
    Solved!
    Go to Solution.

    I did try the test socket yesterday and there was still no connection. Should I leave it connected to the test socket for longer?
    Here are the ADSL stats:
    Connection information
    Line state
    Connected
    Connection time
    0 days, 1:16:00
    Downstream
    4,512 Kbps
    Upstream
    448 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.1
    Latency type
    Fast
    Noise margin (Down/Up)
    14.7 dB / 24.0 dB
    Line attenuation (Down/Up)
    39.0 dB / 25.0 dB
    Output power (Down/Up)
    19.8 dBm / 11.9 dBm
    Loss of Framing (Local)
    4726
    Loss of Signal (Local)
    364
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    0 / 0
    CRC Errors (Down/Up)
    117 / N/A
    HEC Errors (Down/Up)
    N/A / 0
    Error Seconds (Local)
    2359

  • Very Slow Broadband Speed & Dropping Out

    I've just moved into a property where i transferred my BT broadband but its painfully slow and cant seem to keep a connection for 24 hours as it drops out every few hours. The previous owners had BT broadband so its not like this is a new line and the wiring looks fairly recent ~last 10 years so its not a bad connection from what i can see. Most of the time i receive around 2mbps but this can drop quite frequently to below 1mpbs which is just not acceptable. Its been up and down since i moved in which i assume is the exchange trying to profile us but with it dropping out every few hours i'm wondering if something else is at play here? Every other property i have moved into has more a less stabilised in the first 3 days but this is clearly not the case here. Earlier in the week i was receiving 5mbps download which was fantastic but that didnt last long at all.
    Test results are below:
    (124555.430000) DSL noise margin: 28.00 dB upstream, 10.30 dB downstream
     Download speedachieved during the test was - 1.37 Mbps
     For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
     Additional Information:
     Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 1.5 Mbps
    Solved!
    Go to Solution.

    Hi Welcome to the community forums
    Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
    once you have posted the information asked for then the community members can help you more
    if using a hub 4 locate these lines located in the hub logs
    Lines should look like this
    19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
    19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
    Thank You
    This is a customer to customer self help forum the only BT presence here are the forum moderators
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • ITunes 10.4.1 freeze (hang) when webradio stream drop out for any reason.

    Hello,
    My iTunes freeze (hang) when any webradio stream drop out for any reason; e.g. when ISP renews the IP, the radio station has limited the stream duration (as some do) per connection or wireless is cut off e.g. by closing the lid of the MacBook.
    I've to force Quit then iTunes. If I wait (up to an hour for testing) no hung or crash report get generated, iTunes still stay unresponsive.
    System: MacBook Pro 2011
    OS: OS X 10.6.8 (Snow Leopard)
    iTunes version: 10.4.1 (10)
    iTunes 3rd Party add-on's: None
    Any ideas out there?
    Cheers - Lupunus

    I will commiserate. I have this same issue. In some cases, the stream will stop and restart after 15-30 seconds; repeat. In other cases, the stream will stop, and iTunes will switch to the last radio station in that playlist. Then that station will play for a few minutes, and stop, and sometimes restart. But usually iTunes will hang (spinning beach ball) and must be force-quit.

  • Vodafone Mobile Broadband Line Dropping

    Just bought a Vodafone mobile dongle which keeps dropping the line in about 4 minutes. Full story below + log record.
    Vodafone Spain support not helpful, any advice greatfully appreciated.
    Story:
    I have just bought a PAYG Vodafone K3772-Z mobile broadband dongle in Estepona in Spain and have had problems in getting it to work without it always dropping the connection.
    The connection drops after 4:12 and 4:26 minutes, irrespective of the data throughput, in other words is does not seem to be a data limit problem. It drops the line and reports "Searching for network…" "Not connected" and the signal bars and Connect button are greyed. It never finds a network and I have to exit and re-open the Vodafone app.
    The dongle is running Firmware BD_K3772V3.0
    My laptop is a MacBook Pro 6.2 running OS10.8.1 with Vodafone Mobile Broadband 4.09.01.00
    The network shows signal is strong with all 4 or 5 bars "full"   I also have a Vodafone Blackberry which also shows a strong signal.  I also have an O2 UK broadband dongle which works perfectly.
    I get the same results if
    I plug the dongle in to either of the two USB ports, if
    I use an short USB extender cable in either of the two USB ports, and if
    I set it to prefer 3G or GPRS
    Settings:
    Main - I see Mobile Connection = vodafone ES HSPA or vodafone ES EDGE, SIM (removed for security) 1, Signal = Excellent
    Prepago - Click on "My Account" I get redirected to "http://www.vodafone.es/particulares/mi-vodafone/home.jsp" which returns a error page…
    Connections - only enabled for "Mobile Connections"
    Devices - only the "Mobile Devices" is enabled with 3G preferred (the other options here seem to make no difference)
    Preferences:
    General - these will not affect connections
    Always Best Connected
    - VPN - Prompt before...
    - Data - Prompt before...
    - Roaming - Prompt before…
    - Delay - unchecked
    Start & Quit
    - When Mac Starts - Start app
    - When Close - Quit app
    - Auto Options - start when device…
    Account Type - Prepago
    Language - Use System..
    Pin
    - Save Pin - checked
    - Request Pin - checked
    - Change Pin & 2 - no entries
    VPN - None
    I have deleted the app and reinstalled several times...
    Log:
    01/09/2012 12:50:31.000 kernel[0]: nspace-handler-set-snapshot-time: 1346496633
    01/09/2012 12:51:03.000 kernel[0]: Ethernet [AppleUSBCDCECMData]: Link up on en6, 0-Megabit, Full-duplex, No flow-control, Port 3, Debug [0000,0000,0000,0000,0000,0000]
    01/09/2012 12:51:08.888 com.apple.InternetSharing[67]: *** no interface for service
    01/09/2012 12:51:08.909 configd[17]: network changed: v4(en6+:10.1.72.95) DNS+ Proxy+ SMB
    01/09/2012 12:51:26.611 System Preferences[1788]: Could not find image named 'InvalidDataIcon'.
    01/09/2012 12:51:26.658 System Preferences[1788]: *** WARNING: -[NSImage compositeToPoint:operation:fraction:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
    01/09/2012 12:51:26.658 System Preferences[1788]: *** WARNING: -[NSImage compositeToPoint:fromRect:operation:fraction:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
    01/09/2012 12:51:27.468 Vodafone Mobile Broadband[1766]: -[__NSDictionaryI messageDict]: unrecognized selector sent to instance 0x2656e40
    01/09/2012 12:51:27.468 Vodafone Mobile Broadband[1766]: -[__NSDictionaryI messageDict]: unrecognized selector sent to instance 0x2656e40
    01/09/2012 12:51:27.470 Vodafone Mobile Broadband[1766]: (
              0   CoreFoundation                      0x907aa7ab __raiseError + 219
              1   libobjc.A.dylib                     0x96a8a602 objc_exception_throw + 230
              2   CoreFoundation                      0x907ae41d -[NSObject(NSObject) doesNotRecognizeSelector:] + 253
              3   CoreFoundation                      0x906f6ab7 ___forwarding___ + 487
              4   CoreFoundation                      0x906f6862 _CF_forwarding_prep_0 + 50
              5   NMSmsCore                           0x0022928d -[NMMessageDeleter messageForDict:] + 197
              6   NMSmsCore                           0x00228fca -[NMMessageDeleter smsKitMessageDeleted:message:] + 46
              7   NMSmsKitAsyncPCCard                 0x009cb201 -[NMSmsKitAsync removeMessagesStage2:] + 205
              8   CoreFoundation                      0x906fc3ed __invoking___ + 29
              9   CoreFoundation                      0x906fc327 -[NSInvocation invoke] + 279
              10  NMSmsKitAsyncPCCard                 0x009d1f61 -[M2NCommDevice returnResult:forNotification:] + 965
              11  NMSmsKitAsyncPCCard                 0x009d8c95 -[M2NCommDevice deleteSmsArrayStage2:] + 272
              12  NMSmsKitAsyncPCCard                 0x009d0f15 -[M2NCommDevice commandResult:] + 98
              13  Foundation                          0x9248b10f __NSFireDelayedPerform + 413
              14  CoreFoundation                      0x906c20d6 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22
              15  CoreFoundation                      0x906c1a75 __CFRunLoopDoTimer + 709
              16  CoreFoundation                      0x906a6892 __CFRunLoopRun + 1730
              17  CoreFoundation                      0x906a5d6a CFRunLoopRunSpecific + 378
              18  CoreFoundation                      0x906a5bdb CFRunLoopRunInMode + 123
              19  HIToolbox                           0x94efe8aa RunCurrentEventLoopInMode + 242
              20  HIToolbox                           0x94efe619 ReceiveNextEventCommon + 374
              21  HIToolbox                           0x94efe494 BlockUntilNextEventMatchingListInMode + 88
              22  AppKit                              0x99be7a5a _DPSNextEvent + 724
              23  AppKit                              0x99be728c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
              24  AppKit                              0x99bdd6dc -[NSApplication run] + 855
              25  AppKit                              0x99b808e6 NSApplicationMain + 1053
              26  Vodafone Mobile Broadband           0x00003132 start + 54
              27  ???                                 0x00000002 0x0 + 2
    01/09/2012 12:55:26.000 kernel[0]: Ethernet [AppleUSBCDCECMData]: Link down on en6
    01/09/2012 12:55:27.610 com.apple.InternetSharing[67]: *** no interface for service
    01/09/2012 12:55:27.634 configd[17]: network changed: v4(en6-:10.1.72.95) DNS- Proxy- SMB
    01/09/2012 12:55:49.809 configd[17]: IPConfiguration: MANUAL Addresses missing/invalid

    If it doesn't work with Yosemite, contact Vodafone.

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