Encore 2.0 Activation Problem (2012-Dec)

Hi
I'm having trouble activating Encore 2.0.
My operating system is WinXP SP3, 4-Gig Memory.
I've never had a problem activating it before. My hard drive crashed and had to reinstall.
When I call the activate telephone number (866) 772-3623 I get someone who says they can't help me. They then say to remain on the line and they will be right back. The phone then goes dead.
I've tried about 5 times so far and now I get about 5 minutes of music and then silence, then it goes dead.
I'm kind of in a hurry as usual.

>never had a problem activating it before
I have read in other messages that after "some number" of activations you reach a limit, and only someone at Adobe may reset your number
Sorry... you are just going to have to be persistent with the activation telephone number
This is a user to user forum, not Adobe support... nobody here will be able to help with activation issues

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What the ihell is going on?
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