Encore 2 quits at start: cannot find sound card

My PC has a built-in sound card and seems to work fine with all the video and audio programs I have installed(i.e., ULead VideoStudio9,VideoReDo Plus,etc. I never had any other program question the sound card. Do I need to add a separate card just to run Encore or is there a workaround to this problem? Feedback is appreciated.
This is my setup:
Gateway GT5014
2.8 GHz/1GB of RAM / XP Media Center Edition V 2002 SP2

Hi Neil,
I try to run DXDiags.exe but file is not found in the system - also, did a search for the file with zero result.
The search in Help Centre yielded no list of entries for DirectX. "No search results found"" to be exact.
I have installed and reinstalled the tryout app. a few times and again today to run the test. This is what I get after the application says "a sound card cannot be found":
"Application error:
The instruction at "0x7c910de3" referenced memory at "0xfffffff8".The memory could not be "read".
Click on OK to terminate the program."
Do you think there is something wrong with the tryout version?
Note: I did a search for DirectX and the results show a whole list of files with "directX" in them, so I think it is installed because other programs have required the latest version to either install or run.

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When I watch stuff on youtube, sometimes the sound just drops out. Nothing gets muted. My audio player can't produce sound.
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If I try
[xz@gestalt ~]$ lspci -nn
00:00.0 RAM memory [0500]: NVIDIA Corporation MCP67 Memory Controller [10de:0547] (rev a2)
00:01.0 ISA bridge [0601]: NVIDIA Corporation MCP67 ISA Bridge [10de:0548] (rev a2)
00:01.1 SMBus [0c05]: NVIDIA Corporation MCP67 SMBus [10de:0542] (rev a2)
00:01.2 RAM memory [0500]: NVIDIA Corporation MCP67 Memory Controller [10de:0541] (rev a2)
00:01.3 Co-processor [0b40]: NVIDIA Corporation MCP67 Co-processor [10de:0543] (rev a2)
00:02.0 USB controller [0c03]: NVIDIA Corporation MCP67 OHCI USB 1.1 Controller [10de:055e] (rev a2)
00:02.1 USB controller [0c03]: NVIDIA Corporation MCP67 EHCI USB 2.0 Controller [10de:055f] (rev a2)
00:04.0 USB controller [0c03]: NVIDIA Corporation MCP67 OHCI USB 1.1 Controller [10de:055e] (rev a2)
00:04.1 USB controller [0c03]: NVIDIA Corporation MCP67 EHCI USB 2.0 Controller [10de:055f] (rev a2)
00:06.0 IDE interface [0101]: NVIDIA Corporation MCP67 IDE Controller [10de:0560] (rev a1)
00:08.0 PCI bridge [0604]: NVIDIA Corporation MCP67 PCI Bridge [10de:0561] (rev a2)
00:09.0 IDE interface [0101]: NVIDIA Corporation MCP67 AHCI Controller [10de:0550] (rev a2)
00:0a.0 Ethernet controller [0200]: NVIDIA Corporation MCP67 Ethernet [10de:054c] (rev a2)
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02:05.2 System peripheral [0880]: Ricoh Co Ltd R5C592 Memory Stick Bus Host Adapter [1180:0592] (rev 12)
02:05.3 System peripheral [0880]: Ricoh Co Ltd xD-Picture Card Controller [1180:0852] (rev 12)
03:00.0 Ethernet controller [0200]: Atheros Communications Inc. AR242x / AR542x Wireless Network Adapter (PCI-Express) [168c:001c] (rev 01)
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Message Edited by robcoats on 05-28-2009 09:53 AM
This question was solved.
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Encore 2 quits at start: cannot find sound card

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