Encore 5.1 error

Hi!
I have a problem. When I'm loading, or crating new project in encore 5.1 i have an error:
I reload a program, restrat windows and the problem is still on my computer.

Hi walhalmer,
Mostly, this kinds of error can be caused by two factors:
1.Runtime components of Visual C++ Libraries are missing.
2.Software problem.
If the issue is caused by #1, you can reinstall the Runtime components of Visual C++ Libraries to resolve the problem.
Microsoft Visual C++ 2010 Redistributable Package (x64)
http://www.microsoft.com/en-us/download/details.aspx?id=14632
If the issue still persists after installing above package, the issue should be a software problem.
Uninstall Encore and reinstall and check.

Similar Messages

PPro6 to Encore "internal software" error

I encoded in PPro6 and then imported an mpeg2 project as a timeline from PPro6 into Encore. When I try to burn a DVD, I get an error message: PGC "" has an error at 00;00;00;00. Internal software error: 50, line "" Info: name = "", ref= Bpgc, time = 00;00;00;00;00.
The project was fully rendered in PPro. I've re-exported 3 times, and it happens every time.
I did a search on the Forum, and found one other person who had this problem, but their problem turned out to be with their audio. My project has no audio at all. Just video.
Thank you for any help/ideas/suggestions you may have! I'm totally flummoxed.

Stan Jones wrote:
The .xmpses file is an xml (type) file.
Rename the file .xmpses.old and the .xmp renamed as .xmp.old (I don't recall for sure whether there was ever any benefit to renaming the .xmp file. We want to maximize the chances that it works, so rename both.)
Can I just say Stan I am so so grateful for this post. So easy to do and solved my problem!!! I was beyond fed up with the whole thing. After having such problems with Dynamic Link causing slight flickering in my videos I have tried to go back to Exporting with my own settings for Encore in CS6 but found it caused so many more problems than it ever did in previous versions of the programmes. I tried exporting the sequences in so many different ways, different bit rates, including Encore chaptering before Encore and even nesting. Had so many different errors like 52102, line 332 and this PGC error was the final one and my biggest problem. Cannot believe how simple it was. I normally chapter within Encore anyway so changing a little file name of the other 2 connected files of my sequence really was no bother at all.
I honestly think this is the answer to many of the problems that I have had in Encore as the errors although in different forms, more often than not, seem to be chapter related.
it is now 1.45am and because of you I can now go to bed to get up and film another event in the morning. CHEERS! (don't worry I'm a girl lol)

Encore CS3 runtime error in Vista

Hi guys. Just installed CS3 Production and everything installed fine. Premiere and AE work but when I go boot up Encore I get the "C++ Runtime Error" message. I installed and re installed but still the same when I try and get into Encore. My system is a core 2 quad with 2 gig of ram and I am running Windows Vista Business.

Hi,
This is a bizarre one, everything is working fine then suddenly when I go to build a project I get a transcoding error, I search the forums and the suggestions are to reinstall which I do. Now I can't even launch Encore because I get a runtime error when the loading screen (generic encore dvd.exe error). The loading screen is stuck on loading opacity.AEX.
I've uninstalled and reinstalled 5 times now (both with deleting preferences and any registry entries and without) but with no luck. I've also tried uninstalling my AV/Firewalls but without success. I've searched the forums but can't find anything relating to it.
My system is;
Vista Ultimate (32-Bit)(Clean install)
P4 2.4 800Mhz FSB
2Gb RAM
2x 500Gb HD
Soundblaster Audigy
Nvidia Geforce 6800GT
My apologies if I've missed anything off.
Any suggestions?
Regards,
Doug

Encore CS3 - Build error: "internal software error"

Hi All,
I'm fairly new to Encore but I've spend a lot of time figuring out how it works to the point that I think I've got it (menus, links, etc). Here's my problem:
I've exported a video with chapter points from Premiere CS3 into Encore (no problems). I've created all the menues and links to their respective chapters in Encore (no problems). I "checked" the video. Clean - no errors. I've "previewed" the vidoe in Encore - works perfectly. However, when I go to "build" the video, I get the following error in a pop-up window:
"PGC "Master" has an error at 00;43;38:01. internal software error: %0, line Master - PGC Info: name = Master, ref = Fpgc, time = 00;43;38:01"
"Master" is the name of the timeline that I have imported into Encore from Premiere.
In this case, the time (00;43;38:01) is the very last frame of video.
I've tried building both directly to a DVD burner and just creating a DVD image. Both give me the same error. I've also tried the process by 1) exporting from Premiere to Encore directly and also exporting from Premiere to an MPEG2 file saved on the desktop and then importing that into Encore. Same error, however, the time of the error is different (in one case, the time of the error was some time during the timeline, not the end or beginning).
Finally, a couple of weeks ago during my "learning process" I created a very simple timeline in Premiere with no chapters, exported to Encore and burned it. No problems with that.
Oh, I'm running a 4 year old IBM T41 laptop w/ 2GB of memory. Although not the fastest, I haven't run into any h/w or s/w related issues...yet. I just doesn't scream.
Can anyone provide help here? I'm STUMPED!!
Thanks,
Greg
Redwood City, CA

Some of us experience this pgc error (only in CS3) and have found no real solution. There are a variety of workarounds. I believe the most persistent version is the result of some unidentified combination of hardware and software.
I believe that there are 3 variations, and they may have different implications: timelines (your issue), motion menus, and slideshows.
Copies of projects and assets taken to a machine/user who does not experience the error work fine. Some users have done a ridiculous amount of testing (I'm one), and some have declared a solution (I am not one, and believe there are probably multiple causes). Since CS4 is out, I doubt we will ever see any further resolution, and, since the problem can not be reliably repeated in a new project with new assets, no "bug" was ever demonstrated.
The first rule is to use flawless workflow. (I don't find a link right off to Neil Wilkes' and Jeff Bellune's descriptions, but one example is never changing assets with Encore closed.) But I have instances in which I was perfect (ha, ha), and the error occurred.
In most instances, one or more workarounds can be used. If you used a muxed file, do it again with demuxed. If you used files that were in the same folder as the xmpses files (the files premiere creates to carry project/chapter info), delete the files other than the m2v and wav and reimport the asset as a timeline. (You will have to redo the chapter markers. It is best to delete the old file from the project, and have the newly imported file renamed. However, I have done it various ways successfully.) If you have long file names with spaces, shorten and remove the spaces.
You report one version of the error in which the time location is in the middle of the asset and not a frame or two from the end. This is not common for the persistent version of this error, and raises the question as to whether there is an actual problem in your asset.

Encore CS5.5: Error Code 19 Failed to Open MUI File for Time Line when making BR ISO

Encore CS5.5: Error Code 19 Failed to Open MUI File for Time Line. What is this and how do I correct it. This happens whenmaking a Blu ray ISO with Menu or no menu created
Using: I7 Windows7 machine with Production Premium CS5.5
I get this wether I create a menu or no menu. I have tried several times with it. I do not know what the error is or how to correct it.
I encoded with no errors in Premiere.
I get this jsut after Encore starts to transcode the files.
Please help,
Steve

Go back to http://forums.adobe.com/community/encore and enter
Error Code 19
in the area just under Ask a Question
You may now read all the previous discussions of your error... be sure to click the See More Results at the bottom of the initial, short list if the initial list does not answer your question

Adobe Encore. Hardware error (Sense Code 52100).

I tried to output a dvd and received the following error:Adobe Encore. Hardware error (Sense Code 52100). Please contact the hardware manufacturerer for more information.

Hardware errors are usually two things... bad media (try a different brand of disc) or a bad drive
A workaround... and to test your media and hardware
Set your Encore DVD/BluRay output to an ISO file or to a folder on your hard drive and then use the FREE Imgburn to write files or folders or ISO to disc for DVD or BluRay (send the author a PayPal donation if you like his program)
Read http://forums.adobe.com/thread/1322583 for notes on installing Imgburn WITHOUT any toolbar add-ons... Set Imgburn to use the slowest burn speed your drive and media will use... I set my burn speed to 1x and let Imgburn adjust to the actual minimum

Encore CS4 bluray error: fatal error, code "6" Internal error m_ptsOfNextGOPis empty

I am using Encore CS4 4.0.1 (the latest version from what I can see) on Mac OSX 10.6.3
I am on a Mac Pro 1,1 with 2 2GHz Xeon Dual Core Processors
I have 5 GB of Ram
The Mac has the standard Nvidia 7300GT.
I have successfully created several BD and DVDs and nothing has changed.
I have a 1080 50i BD h.264 project with 2 hour 37 minute timeline and I am looking to create an h.264 BD 25 image. The project has two menus: a main menu with two buttons and a chapter selection menu with 7 buttons. Check project reveals no issues with anything.
I have searched the forum and tried the various solutions I found such as disc name, etc. The name is all in capitals with no spaces.
I googled and found msxml problems/solutions and other such things related to windows that do not apply to me as I am on Mac.
I get the following error at the very end of the build process:
Encore CS4 bluray error: fatal error, code "6" Internal error m_ptsOfNextGOPis empty
Any ideas? Hope I gave enough information. Thanks in advance

I do not know exactly what the problem was with the menu. I am assuming the menu was the problem because when I created a new encore project with the same video, audio and photo assets but with new menus there was no problem. I think that at the time I read there some people were having a problem with the template I originally used for my menus so I simply built a new menu from scratch in PS CS3. I think the original menu was party menu hd.
Sorry if that is vague but it worked so I did not look any further into the problem and I have not had any recurrence.

How to Fix Encore "No Disk Error"?

When trying to start Encore CS5.0 I get an "Encore.exe - No Disk" error box. The box says "There is no disk in the drive. Please insert a disk into drive\Device\Harddisk8\DR8". There are 3 buttons: "cancel", "try again", and "continue", none of these get rid of the error box and I can't open Encore.
I've reinstalled Encore, no effect.
I disabled a device in location 8 and the error box message changed to "There is no disk in the drive. Please insert a disk into drive\Device\Harddisk4\DR4." I re-enabled the device and the error box reverted to the original "...\DR8."
Appreciate any help on how to fix this. Thanks.
--Dave

Encore "No Drive" Error http://forums.adobe.com/thread/569230 may help
Also... Things and Software to AVOID when authoring/burning a DVD
Start --> http://forums.adobe.com/thread/608660
#2 has WHY Explained http://forums.adobe.com/thread/607390
Plus http://forums.adobe.com/thread/562941
Create an ISO (Encore) or folder on your hard drive (Encore or Premiere Elements) and then use the FREE http://www.imgburn.com/index.php?act=download to write files or folders or ISO to disc for DVD or BluRay (send the author a PayPal donation if you like his program)
Imgburn will read the ACTUAL disc brand from the disc, which is not always the same as the box label (Memorex is notorious for buying "anything" and putting it inside a Memorex box)
When you write to disc with Imgburn, use the SLOWEST possible speed setting, so your burner has the best chance to create "good, well formed" laser burn holes... since no DVD player is required to read a burned disc, having a "good" one from a high quality blank will help

ENCORE CS6 gives error message during the burning of Blu-ray Disc

I did it again - upgraded my Production Premium CS5 to CS6.
I will not forget CS4 that never came to work. It was not a workable version, but at best an Alfa or maybe Beta version.
I was therefore naturally afraid to upgrade my reasonably well functioning CS5 version, but did it anyway.
My fears kept unfortunately connectors. Audition CS6 scratchy and crunches a lot when I change Audio Device from MME to ASIO. It should be noted, that none of my other programs have this problem neither my Soundbooth nor Audition 5.5 which I fortunately still have installed. So it is only Audition CS6 that crunches with ASIO4ALL.
Encore CS6 is also a problem child. When I try to burn a Blu-ray Disc I get, in the final phase, following error message: Blu-ray Error: "device error", Code: "CreateStcSequence: Fail to write M2S file"
Fortunately, I can open the project file in my Encore CS5, which do not have the same problem. Encore CS6 cannot be used as a standalone application - I still need to have a previous version installed to complete my projects. It is not fair.
Unfortunately I can see that many others have the same problem. Even worse, however, that Adobe still has not come with an update or fair solution of the problem - after so long.
It annoys me infinitely, I every time have to spend so much time on the Internet in an attempt to find solutions to remedy Adobe problems. These are programs I have paid dearly for - exactly twice as much as others living in the U.S. pay - just because I live in Europe.
If there is a user who has some useful suggestions I would appreciate it very much.
I must complain about my bad English.
Thank you in advance.

Hi Jim,
ISO files also works for me, but that's not what I paid for.
So far I use just the previous version CS5, but hope at some point to get CS6 to work.

Download of CS4 reports failed Adobe Encore/Premiere/ends Error 1603 AdobeColorComm Set RGB.

I purchased Adobe Premiere PRO CS4 a couple of years ago and have had some excellent results.
However, since my PC crashed and following a Healthcheck at PC World that found nothing wrong with it apart from a suggestion that I should upgrade my 64MB video card to 256MB when I load the programme (two discs) Disc 1 stops to advise Adobe Encore and Aobe Premier Failed and after Disc 2 I get an advice that optional components failed to install correctly and some functionality may be limited, getting a Failure Message AdobeColorComm.Set RGN Error 1603. Fatal error during installation.
At first, I quit when Disc 1 highlighted the failure but on subsequent attempts I have proceeded, but two factors immediately arise when I start to use CS4 which were definitely not there before since I need the facilities:
an ability to bring down to the Sound line ONLY sound - it seems odd that the Video post of additional lines is functional
an ability to bring down to the Sound line music on either MP3 or WAV format
One thing that PC World did suggest was to download a Driver from www.Nvidia.co.uk and whilst I went on the site with this in mind:
I was unsure which type of driver to download
a warning came up that Nvidia drivers were not recognised by Adobe / Windows as being compatible - and so I did not proceed
As you can imagine, it is all very frustrating - thankfully I do not currently have a queue of brides awaiting their wedding videos but I have got two major projects relating to a male voie choir.
My PC in an HP 9500GT XP Professional 32 Bit.
We have taken off all programmes, cleaned, put back the programmes but still the problem persists - last week-end we followed the guidance notes of Options 1 and 2 but to no avail despite removing temporarily System Color Profiles in accordance with the instructions.
URGENT HELP REQUIRED PLEASE !
Please can someone tell me what we have to do in order to overcome the problem? I had considered an upgrade to CS5.5 but see that this requires a 64bit PC.
HELP HELP !!!
Rollestone

No need to be afraid. Microsoft has stopped certifying drivers for Win XP years ago. Whichever reasonably current one you will download, is probably going to work...
Mylenium

Encore: vobulator BlockPlanner error 217

Hello,
I've been building a project in Encore for days and finally went to build a DVD today, and after all the transcoding, when it went to write on the disc, it failed with the following message:
internal software error: .\vobulator\BlockPlanner\BlockPlanner.cpp, line 217
Anyone have experience/suggestions?
Thanks,
Don
I am using a Gateway 4200 with quad core 3.2 Ghz processors AMD, 8 GB of RAM, Windows VISTA and a GeForce 9500T video card, also over 59 Gigs of free space on my hard drive.

In this case, Sonic refers to the creator of the authoring modules, licensed by Adobe for use in Encore. Sonic owns the rights to almost everything to do with authoring. Encore is based on the Sonic Authorcore, which is modular, and is hidden behind Encore's abstraction layer - what we see in the GUI, which interfaces with that Sonic Authorcore.
Hope that this explains things a bit better. The "Vobulator BlockPlanner" is one of those Sonic modules. It is the module that takes your Assets and your navigational instructions and does the "roadmap" for your DVD-Video, which will be a VIDEO_TS folder with your VOB "containers" and the IFO and BUP files - the heart and soul of a DVD-Video. Something is wrong with your Project, and the Vobulator BlockPlanner cannot get your Project's material into a DVD-compliant form.
If you can tell us more about the Project and your Assets, someone can likely offer suggestions. IIRC, from another thread, you have several AV Timelines and some SlideShows. Please re-list those details here, so that others can see the layout and can comment on what might be going amiss.
Good luck,
Hunt

Encore - Memory Allocation Error - With Dynamic Link

CS4 using Vista
The process (AdobeEncore.exe *32) gets stuck at 959,736K while 6GB is available.
In the past I have built many DVDs using a Dynamic Link from Encore to Premiere Pro.
Now they all end in errors: Memory Allocation Error & Unable to Create Image Buffer.
I monitored the process in the Windows Task Manager.
The memory use for the (AdobeEncore.exe *32) process grows until it reaches 959,736K.
The memory use stops there but the process continues for a while and then Encore stops with the errors.
I guess is that (AdobeEncore.exe *32) has become limited to 1GB but the is plenty of memory available.
I can Import a file and make a DVD without using the Dynamic Link.
Thanks

Was probably a hardware issue.

Burnning dual layer dvd Encore CS5.5 errors out.

Here is the greatest error I have ever seen.
I got to burn a dual layer dvd transcoded from AVCHD 1080i with fallowing settings.
Edited footage in PPro and send to Encore via Dynamic link, created dvd project using Mpeg2 with 9mbps, Dolby 192 for Audio.
File size to be burned on dvd is 5.67gb, aprox 1 hour 10 min transcoded with 9mbps, 720x40 wide screen, audio is 192kbps Dolby.
There are three menus one is main and tow sceen selection menus, noting fancy everything as default. menus linked as usual nothing fancy and and it is very basic.
All assets, that used for motion menus and main video is transcoded fine, but when it gets to put dvd together I get this error
Encore starts organizing videos for disk and after that it gets to this above and thats it. Press ok Build progress box gives fail message and option to Ok it. After pressing Ok button this box goes away to build panel.
I have tried to change an Automatic layer break to manual still get the same error, I have tried a custom layer break and still get the same error again, I have tried dvd, and an image, and folder for dvd, still the same error there to. I have redone project from scratch and still got the same result.
However previously I have burned many Dual layer dvds using the same method described, and same settings described, and never had this problem.
Nothing on the PS was changed except the updates installed regularly.
Anybody have any Idea what is this all about? Because I just burned 16 Blu Ray discs, and 16 Dual layer discs on one of the project, and next one a day latter this happens.

I'm having the same problem. not once did it, the encore was automatically break in the case of dual layer dvd. now he does not. I mark the box DUAL LAYER 8.54gb, do DVD disc or image or folder, or change the marking of the layer break from automatic tomanual, and it does not. in the end he always gives the message: duallayer requerid.
wanted to know how to do this manually break, because even in the manual or here on the website of adobe, has no suchinformation. does not show clearly how to manually break. please if someone can give a help, thank you.

Encore First Play Error

Hi all- I have been searching on this site about a First Play issue I am
having. I have 2 timelines (INTRO 1 and MAIN) and several menus in my project. I have INTRO 1 set to "first play" and linked the end action to the first menu, which then goes to the main timeline, or more menus..... the whole works plays perfect when I preview. The first play, menu, everything.....it works great.....
However, when I build the project, I get an error that states "internal software error at 29:21 in INTRO 1" . INTRO 1 timeline consists of a 29:21 second MPEG2-DVD file that I rendered out of After Effects. I have tried deleting this timeline and replacing it (and re-linking it) as well deleting the MPEG asset from the project and re-inserting it. Still same error. Maybe I need to install the latest patch for Encore? Or am I missing something? I haven't tried to override anything.....maybe i should insert the sequence directly into the timeline rather than the rendered MPEG file???
If I can't get this to work, I plan on making 2 Main Menus. One will be set to first play and have the INTRO sequence and the rest of the Main menu on the front end, and then I'll just set a loop point where I want the menu to repeat. after going into the rest of the menus, I'll link all their back buttons to the second "main" menu (the one without intro on the front). that way, after the first time the DVD is loaded, and the user starts to navigate the menus, the user won't have to sit through the INTRO again if they want to go back to the main menu. It makes sense in my head, but does anyone see any problems?
I hope i have been clear on all this!!!
Thanks in advance!!!
Dan Mortensen

Thanks Guys--
Yes, there is something about PCG error.....butafter some research and tests, it seems to be a format uncompatability thing.....(I'm running CS4 by the way)
I did play around with it a bunch last night. It seems that the problem lies with the .m2v file that is rendered out of After Effects. It's not playing nice with Encore. I tried removing all the sound out of the menus....then the difference in length should not matter. I still got the same error. So i deleted the assets alltogether...then i tried rendering my files out as MPEG 2's instead of MPEG2 DVD's. This time I got an error that there was an aspect ratio mismatch. So then i removed both video and sound from the menus---- And the project worked great!!! Ok, so now I went back and tried to render the movie parts as AVI files. I rendered one of the menus as an AVI and brought it in as an asset- linked it to the video, and linked the sound to the old sound .wav file, and wouldn't you know ---the project worked---(well, that menu worked perfect, the others were still blank of course, but the buttons were still there).... . So I made all the menu parts into .avi, and linked them, but when i checked the project, it gave me an error that the disk is not big enough.....Of course my .avi's were all uncompressed (about 5 gigs).....Do i need to figure out how to render a smaller .avi? I haven't been able to get AE to do that yet. Uncompressed seems to be my only option. Isn't there a way to pick what size file to make?? I'll have to look into that as I have not been able to figure out how to change the quality of .avi's.....
Maybe there is another file format that would work better? high quality .wmv???
Dan

Encore update download error

In process of downlaoding Encore update, error U43M1D207 occuered and the download was unsuccessful. Any suggestions?

Welcome to Japan forum.
It may Application Managers trouble.
A) delete 1.0 folder and retry update.
windows
\Users\[username]\AppData\Local\Adobe\AAMUpdater\1.0
mac
/Users/[username]/Library/Application Support/Adobe/AAMUpdater/1.0
B) reinstall Application Manager
windows
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
mac
https://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4774&fileID=4438
Also if u still face issue, check your internet firewall and proxy settings.
otherwise try another network if you can.
coz the error-cord "U43M1D207" indicates downloaded file was invalid.
I recommend u to go your local regions forum if u want more infomation.
Regards.

Encore CS5 Runtime Error & crashes - HELP!

Hi everyone
I have installed Encore CS5 with Premiere Pro CS5 and used it to successfully burn a DVD. Today however, when I complete the New Project tab with the name & location/project settings and click OK, there is a pause of about 3 seconds and then a pop up box:
Runtime Error! Program: C:\...
This application has requested the Runtime to terminate it in am unusual way.
Please contact the application's support team for more information.
I have looked through the forums etc and the only possible solution was to turn off DLA, but i cannot see how to do this in Windows 7.
If anyone can help I would be most greatful, I don't see why I was able to burn a DVD without this problem last time.
Thanks!

I know this is an old thread, but I've been getting this recently and managed to find a solution.
Just for future reference this what I did, though not sure exactly which fixed it!..
I uninstalled Encore CS5
I also uninstalled some software related to the LG Bluray writer I had installed:
Cyberlink Power2Go
Cyberlink PowerStarter
Cyberlink LabelPrint
Cyberlink PowerProducer.
2 other programs I uninstalled: (less likely to cause a problem, but I was not using them)
Google Earth
ArcScan stitch-delux
Reboot
Use CCleaner to clean registry.
Disconnect internet
Disable Mcafee virus scan
Reinstall Encore CS5... then it all seemed to work ok, could create new projects etc.
My PC is running Windows 7 32bit. The LG writer is a BH10LS30

Encore 5.1 error

Similar Messages

Maybe you are looking for