Encore CS3 - Build error: "internal software error"

Hi All,
I'm fairly new to Encore but I've spend a lot of time figuring out how it works to the point that I think I've got it (menus, links, etc). Here's my problem:
I've exported a video with chapter points from Premiere CS3 into Encore (no problems). I've created all the menues and links to their respective chapters in Encore (no problems). I "checked" the video. Clean - no errors. I've "previewed" the vidoe in Encore - works perfectly. However, when I go to "build" the video, I get the following error in a pop-up window:
"PGC "Master" has an error at 00;43;38:01. internal software error: %0, line Master - PGC Info: name = Master, ref = Fpgc, time = 00;43;38:01"
"Master" is the name of the timeline that I have imported into Encore from Premiere.
In this case, the time (00;43;38:01) is the very last frame of video.
I've tried building both directly to a DVD burner and just creating a DVD image. Both give me the same error. I've also tried the process by 1) exporting from Premiere to Encore directly and also exporting from Premiere to an MPEG2 file saved on the desktop and then importing that into Encore. Same error, however, the time of the error is different (in one case, the time of the error was some time during the timeline, not the end or beginning).
Finally, a couple of weeks ago during my "learning process" I created a very simple timeline in Premiere with no chapters, exported to Encore and burned it. No problems with that.
Oh, I'm running a 4 year old IBM T41 laptop w/ 2GB of memory. Although not the fastest, I haven't run into any h/w or s/w related issues...yet. I just doesn't scream.
Can anyone provide help here? I'm STUMPED!!
Thanks,
Greg
Redwood City, CA

Some of us experience this pgc error (only in CS3) and have found no real solution. There are a variety of workarounds. I believe the most persistent version is the result of some unidentified combination of hardware and software.
I believe that there are 3 variations, and they may have different implications: timelines (your issue), motion menus, and slideshows.
Copies of projects and assets taken to a machine/user who does not experience the error work fine. Some users have done a ridiculous amount of testing (I'm one), and some have declared a solution (I am not one, and believe there are probably multiple causes). Since CS4 is out, I doubt we will ever see any further resolution, and, since the problem can not be reliably repeated in a new project with new assets, no "bug" was ever demonstrated.
The first rule is to use flawless workflow. (I don't find a link right off to Neil Wilkes' and Jeff Bellune's descriptions, but one example is never changing assets with Encore closed.) But I have instances in which I was perfect (ha, ha), and the error occurred.
In most instances, one or more workarounds can be used. If you used a muxed file, do it again with demuxed. If you used files that were in the same folder as the xmpses files (the files premiere creates to carry project/chapter info), delete the files other than the m2v and wav and reimport the asset as a timeline. (You will have to redo the chapter markers. It is best to delete the old file from the project, and have the newly imported file renamed. However, I have done it various ways successfully.) If you have long file names with spaces, shorten and remove the spaces.
You report one version of the error in which the time location is in the middle of the asset and not a frame or two from the end. This is not common for the persistent version of this error, and raises the question as to whether there is an actual problem in your asset.

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How do you get Encore to work? Internal software error.

I've made a new project with Encore CS4 consisting of mainly slideshows and about 2 movie timelines. I've created menus to be how i want them.
When i go to build the project about 9/10 it doesn;t work. Sometimes it just crashes and gives a crash report. other times it does all the building slideshows and motion menus then starts the prepare build and comes up with internal software error, and build stops.
This is extremely frustrating as it takes serveral hours to get to this stage every time because it has to re build all the slideshows.
It has only worked once, and it wasn;t quite what i wanted so i made some minor adjustments (added a pic in a slideshow, or music to a menu) and since have tried twice to rebuild it and it hasnt worked.
Encore seems like it could be really good but all its bugs make it a piece of crap.

I don't remember the dimensions, but I have read messages that pictures that are too large will cause problems... maybe someone will come along who knows the actual size and can tell you
Also... This is aimed a Premiere Pro, but may help
First, work through all of the steps here http://ppro.wikia.com/wiki/Troubleshooting
If your problem isn't fixed after you follow all of the steps, report back with the DETAILS asked for in the questions at the end of that link

Encore CS3 runtime error in Vista

Hi guys. Just installed CS3 Production and everything installed fine. Premiere and AE work but when I go boot up Encore I get the "C++ Runtime Error" message. I installed and re installed but still the same when I try and get into Encore. My system is a core 2 quad with 2 gig of ram and I am running Windows Vista Business.

Hi,
This is a bizarre one, everything is working fine then suddenly when I go to build a project I get a transcoding error, I search the forums and the suggestions are to reinstall which I do. Now I can't even launch Encore because I get a runtime error when the loading screen (generic encore dvd.exe error). The loading screen is stuck on loading opacity.AEX.
I've uninstalled and reinstalled 5 times now (both with deleting preferences and any registry entries and without) but with no luck. I've also tried uninstalling my AV/Firewalls but without success. I've searched the forums but can't find anything relating to it.
My system is;
Vista Ultimate (32-Bit)(Clean install)
P4 2.4 800Mhz FSB
2Gb RAM
2x 500Gb HD
Soundblaster Audigy
Nvidia Geforce 6800GT
My apologies if I've missed anything off.
Any suggestions?
Regards,
Doug

If you have premiere pro CS3, do still need to buy Encore CS3 to use all its feature?

I have purchased and installed premiere pro CS3 on my computer and according to the documentation that came with it, it says that Encore CS3 is include with premiere pro CS3, does it mean that I dont need to purchase Encore CS3 as a standalone software, and be able to use all Encore CS3 feature inside premiere pro CS3. Thank you for your help.

If you purchased the physical media (DVD install disc) you have it
If you purchased via download, read...
FAQ article
Converting Download Trial to Registered
(read subject
How do I convert a trial version to a version for unrestricted use?)

CS3 Encore -- Internal Software Error at (specified TC); keeps DVD from building

Regardless of whether I export directly to Encore or export as .avi or .wmf and then import to Encore, this error follows clips and not others. Usually the TC stated in the error message is about 3 seconds from the end of the clip. Sometimes I can work around by shortening the clip in Premiere and re-exporting it, but not always. When I shorten the clip, I usually get the same error message, but now the TC is approx 3 seconds from the new end of the shortened clip.
The clip names are not overly long and I have no blanks in them. The actual error message is:
PGC "<filename>" has an error at <TC>.
Internal software error: %0, line <filename> -PGC Info: name = <filename>, ref = Gpgc, time = <TC>
Again, things I have tried which usually do not help are: renaming the clip; shortening the clip; exporting as different file type and then importing to Encore.
Anyone who can give me a silver bullet for this will be my new best friend!
Thanks, Kirk

This part is for CS4, but might help
Encore CS4 Roxio component problem http://forums.adobe.com/thread/400484?tstart=0
More on Encore and Roxio http://forums.adobe.com/thread/528582?tstart=0 or direct to
http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS
Also
Long File Names Cause Crashing http://forums.adobe.com/thread/588273
And #4 Here http://forums.adobe.com/thread/666558?tstart=0
And This Message Thread http://forums.adobe.com/thread/665641?tstart=0
Encore Tutorial http://www.precomposed.com/blog/2009/05/encore-tutorial/

Internal Software error PGC for encore CS3 !!! solved !!!

Almost everybody here knows the next error:
PGC "timeline name" has an error at xx:xx:xx:xy internal software error : %0, line timeline name - PGCINFO: name= timeline name, ref=BPGC, time=xx:xx:xx:xy
Where the y in time stands for the length of the timeline minus 2 frames. The BPGC error can also be FPGC or DPGC dependant on how many menu's there are in the project.
It kept me awake for weeks and after reading this forum several times and comparing encore CS3 with encore 2.0 filenames I found the solution.
This Error is a bug in encore witch has nothing to do with blank filename spots and sonic coding or codecs or planning your workflow with a pencil but pure with the combination Adobe Premiere Pro CS3 and Encore CS3.
This is what generates the problem:
In Adobe Premiere Pro CS3 you build project with video, sound and chapters. Then you export the project via the Media Encoder not Multplexed.
Premiere CS3 then creates the following files:
filename.M2V (video file mpg)
filename.AC3 (audio file ac3)
filename.M2V.XMPSES (an adobe file with preview info and chapter pointers)
filname.XMP (??)
It is the .M2V.XMPSES file witch creates the PGC error. If you use the MULTIPLEX DVD option then ADOBE will not create the .M2V.XMPSES file so there will not be an error. This trick mentioned by ADOBE and many others is just to go around the bug instead of solving it. Also with multiplex you have just one sound track. I use two sound tracks like 5.1 and a 2.0 track witch you can choose in a menu.
Some people say it is the blank spots. Also not true. They have probably just erased the blank spots of the M2V file and forgot the .M2V.XMPSES file.
When you just delete the .M2V.XMPSES file and then open the M2V and AC3 file in Encore as a new asset, make a timeline and menu's and the project will built and burn. Only if you delete this .M2V.XMPSES file Encore takes a longer time to import the M2V file and will be without the chapter points.
Almost everything else will work like menu with sound and even a movie background (use M2V files). Only the motion buttons in a menu still wont work unless you use a black background !?!. Haven't figured this out yet. Only solution for this is use Encore 2.0. In this older version also the motion buttons will work without error's (everything else also so why buy CS3??)
Here is what you must do create a DVD without errors:
-Create a project in Premiere Pro, even with chapters.
-Write down all chapter points (minutes:seconds:frames)
-Create two new unique maps in explorer for example D:DVD1 and D:DVD2
-Export in Premiere with Media Encoder without the Multiplex:DVD but with NON to the D:DVD1 map
-Copy from D:DVD1 only the M2V and AC3 files to D:DVD2
-Start up Encore DVD CS3 or 2.0
-Create a new unique project in Encore for example "DVD" and save this in the map D:DVD2\
-Then use Save-as (under file) and pinpoint to D:DVD2\dvd to be sure that all Encore's files are placed in this folder.
-Select M2V file and make new timeline.
-Make chapter points (you wrote down the points, did you?)
-Create menu's, even with sound (AC3) and movie background (M2V)
-Then render project if you have used a video for menu background
-Finally Built and burnnnnnn!!
-If you like to use motion buttons in a menu then use Encore 2.0
I have double checked my work flow and it really works. I have built a project and burned with success Then I deleted the timeline and the M2V file. Copied the .M2V.XMPSES file in the used folder. Re loaded the M2V file in encore (this time much faster! and with chapter points). Tried to built and burn and back was the error. Also this happened in in Encore 2.0!!
Hope that this will solve the PGC error once and for all !!!
Marcel W
system:
acer aspire AMD 64 3800+
2 GB
250 GB hard drive for system
750 GB hard drive for movie
software Adobe Encore 3.0.1.008, Premiere PRO 3.2.0, Photoshop CS3 10.0, All upgraded
NERO 7
No Internet

> Where the y in time stands for the length of the timeline minus 2 frames.
This can actually vary, and so far at least, I don't think we've seen a pattern as to type of pgc error based on how many frames from the end it reports.
> The BPGC error can also be FPGC or DPGC dependant on how many menu's there are in the project.
Number of menus is not relevant; the iteration of the first letter is more related to subsequent occurrences of the error. In my current tests it did not always update; they may have been too similar.
> This is what generates the problem...
Well, the problem does not occur every time you do what you describe, any more than it occurs every time spaces are left in the file names. What you have is, as some other suggestions, a workaround. Thats not bad, and I wonder if you are onto something as to what is contributing to the problem.
So, on to the interesting part whether the xmpses file, or at least what Encore is doing with it, is contributing something. I took an old test project that throws the PGC error and did some experiments.
Background. I am a user who does get the pgc errors regularly, but not always. Creative Suite Production Premium, with PPro CS3 3.2.0 (374) and Encore 3.0.1.008. Pentium 4 2.8GHz 2G RAM, XP SP3, Multiple drives, Nvidia GEforce4 MX440 i.e. an older system. I have lots of stuff loaded and running, including virus protection and firewall, so there are any number of potential conflicts. But I get no crashes, and only one problem other than the pgc. (PPro and Encore monitor windows do this diagonal thing I suspect the display card, but the drivers are up to date. Maxing and then back to fit fixes it.)
If you want to attempt to replicate my studies, here is a link to my problem clip and the first Encore project I describe.
http://www.videoandcomputer.com/test/pgc_test.htm
This project involves a very short AVI export from PPro CS3 - just over 8 seconds - called pgcbad_clip1.avi. Just to answer any question, the source is dv camera capture, and the source and avi export I use are dv avi type 2. There were no effects added on the timeline.
Test 1: Create a project in Encore CS3. Use the sunset menu and delete all the buttons except "play all." Import the avi as a timeline. Set the timeline end action as "return to last menu" and set the button link to the timeline. Auto transcode. (Project settings are 8mbps max and a3c.) Check project shows okay; there is never a problem with that. Build to a DVD folder in a new folder. This project throws the pgc error.
Test 2: Now create a new Encore project in a new folder. Use the same process, except import as timeline the m2v and a3c files from the first run. (I.e. if the clip is pgcbad_clip1.avi, in the test1 project folders, there is a folder called pgcbad_clip1.avi that has 6 files.) Note that in the folder they are imported from is an xmpses file from the first project's encore transcode. The build again fails with the pgc error - same frame, etc, but I really think the frame number doesn't matter.
Test 3: Now create another new Encore project in a new folder. Use same process, but before importing the m2v and a3c as timeline, delete the xmpses file. Drumroll...... Build succeeds!
Go figure.
This is not the repeatable bug option weve been looking for, but based on a clip that always fails, it does demonstrate the odd event of deleting the xmpses file as a workaround. I wonder if that will give adobe something to work with.
Can anyone else get my clip to work/not work in a straight project?
Test 4: Just to answer the question since the avi file fails here, will the elemental option succeed? I exported elemental m2v and wav from PPro, used the same project process, and transcoded the wav. That build also works! I have seen this work both ways. I have had projects where the elemental failed, and an avi export worked. I do believe the elemental options work more consistently. But my project that I completed yesterday used all avi exports, animated buttons in the submenu, - no pgc error.

"internal software error: \VCD\Primo\Primo Target.cpp,line 54" - Encore build DVD

When I'm ready with my Encor proj. to build the DVD, I go in the menu to Build, a popup comes up withe the next text "internal software error: \VCD\Primo\Primo Target.cpp,line 54" and it stops. Building disc is impossible. I've tried it with another (old) project, which is ready (and which I've already made a DVD) it gives the same error.The same error occurs trying to build a folder.

The only google hits for this error are this thread and the other one you found.
http://forums.adobe.com/thread/1274995?tstart=0
Odd error.
A similar error here:
http://forums.adobe.com/message/5736340#5736340
Getting the error building to a folder makes it espcially odd.
I did not find this site the last time, but primo appears to be a company:
http://www.primosoftware.com/

CS3 Encore: internal software error CGOPGrouper.cpp line 401

Start to build and get to "Planning navigation for movie" and this error occurs:
internal software error: .\Vobulator\TitlePlanner\CGOPGrouper.cpp line 401
I've done pref->media->cleaning database but it does not help.
I have 18 chapters in this timeline. Removing the last timeline seems to solve the problem.
Is this a known bug?
Thanks!

I have another project which has 24 chapters. The menu has 15 button linked to chapter markers. It builds fine.
The problematic one has a menu with 18 buttons.
Could this be the problem?

PGC Internal Software Error During DVD Build

After weeks of editing my 77-minute feature and days of DVD authoring effort, it's more than a bummer to see this appear during the final DVD build process:
PGC "Analysis" has an error at 47:21:29 internal software error %0 line . . . PGC Info; name=Analysis, ref FPGE time 47:21:29.
I verified the project before the build and there were no errors/warnings. I tried several times and get the same error at the same spot; I tried creating an image and the same error takes place at the same spot. I previewed the entire thing in Encore and everything plays/sounds great. All the footage/sound was imported as two large, uncompressed DVI files exported from PPro 2.0. The video is 16:9, 24p. Most of the sound came straight from the source video feed, except for two WAV files containing theme music.
What can I do to get this production finished-- of course, I am behind schedule...

So, finally I've found the source of the problem and a workaround!
First the source:
when Encore has to transcode a video it must corrupt the file, because it's the transcoded file that causes the problem, I tried this by importing a transcoded file into Encore 1.5 there it came with the same error.
Now the workaround, ok maybe it isn't quite a workaround but it's a way to go:
What I did was: I built my project new in Encore 1.5, because Encore 2.0 has a problem importing the videos by me, but if you would just import the videos in 1.5 and let 1.5 transcode them so that all of them would fit on a DVD you should be able to import the transcoded files in CS3 and it should work, no guarantee.
Other possibility: try opening your project in encore 2.0 and re import your videos there and let 2.0 do all of the transcoding, that might work too!
But for certain: don't let encore CS3 do all the transcoding!
I'm working with PAL files I don't know if it will be the same by NTSC, but it's worth a try!
If anybody feels like reproducing the bug, here is the way to do it:
Make a project in Encore CS3 and import Videos encoded by premiere as MPG2-DVD (I think: .m2v .wav) and set the transcoding options to automatic, encore should have to transcode the files. Then let encore make the DVD, at some point you should get that nice PGC error!

Encore CS3 error, won't build DVD?!

I've created a basic menu in Encore CS3 with two buttons and two separate timelines. I've checked and previewed my project several times and everything works OK. However, whne I try and build a DVD disk, I get this error message: "PGS "file name" has an error at 3;29;14 (the very end of the video clip) Internal software error: %0. line (my file name). PGC info: name= "my file name" ref= EPGC.time=00;3;29;14.
I rendered this video clip out of After Effects CS3 as an mpeg2 file. Have tried re-rendering out of a new After Effects project and result is the same. Have also tried different disks, same result.
The second clip in the Encore project works fine; it was captured the same way in the same format. Both timelines play fine whne previewed in Encore and all links and buttons fiunction perfectly.
What does this error mean and how do I correct the problem?
Thanks!

Some of us experience this pgc error (only in CS3) and have found no real solution. There are a variety of workarounds. I believe the most persistent version is the result of some unidentified combination of hardware and software.
One qualifier: I'm not sure that any of us that reported had exported the timeline file from AE. I don't see that it shojl dmatter, but I'd consider the possibility that it is an actual asset error.
I believe that there are 3 variations, and they may have different implications: timelines (your issue), motion menus, and slide shows.
Copies of projects and assets taken to a machine/user who does not experience the error work fine. Some users have done a ridiculous amount of testing (I'm one), and some have declared a solution (I am not one, and believe there are probably multiple causes). Since CS4 is out, I doubt we will ever see any further resolution, and, since the problem can not be reliably repeated in a new project with new assets, no "bug" was ever demonstrated.
The first rule is to use flawless workflow. (I'm copying this from notes on a previous post, and I still don't find a link right off to Neil Wilkes' and Jeff Bellune's descriptions, but one example is never changing assets with Encore closed.) But I have instances in which I was perfect (ha, ha), and the error occurred.
In most instances, one or more workarounds can be used. If you used a muxed file, do it again with demuxed. If you used files that were in the same folder as the xmpses files (the files premiere creates to carry project/chapter info), delete the files other than the m2v and wav and reimport the asset as a timeline. (You will have to redo the chapter markers. It is best to delete the old file from the project, and have the newly imported file renamed. However, I have done it various ways successfully.) If you have long file names with spaces, shorten and remove the spaces.

Internal Software Error While Building DVD

After running a "Check Project" with no errors, when I go to "Build Project" the progress bar progresses through ordering all of the audio and video for the DVD, and then when it starts to burn the content, I get the following error:
"internal software error: /Lassi/Main/XcodeProjects/AuthorCore/../../Sonic/DVDCreator/FormatLib/Vobulator/TitlePlan ner/CGOPGrouper.cpp, line 410"
Anyone...please!? Thank you.

If you have CS4, there is an update you need to do
Encore CS4 Roxio component problem http://forums.adobe.com/thread/400484?tstart=0
More on Encore and Roxio http://forums.adobe.com/thread/528582?tstart=0 or direct to
http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS
Also... some things that are legal in Windows cause problems
Long File Names Cause Crashing http://forums.adobe.com/thread/588273
And #4 Here http://forums.adobe.com/thread/666558?tstart=0
And This Message Thread http://forums.adobe.com/thread/665641?tstart=0

In adobe Encore "internal software error"

If you try to create a DVD image in adobe encore,
It is not possible to create is displayed: "Volumes / Builds / Amawat / Main / XcodeProjects / AuthorCore / / / Sonic / DVDCreator / FormatL ib / Vobulator / BlockPlanner.cpp, line 217 internal software error...." He said.
Those of other projects can be created without any problems.
Please tell us the cause.
Machine specs
iMac (2013)
OS: 10.9.3
Memory: 16GB
Adobe Version: CS6
Since it has been translated using the "Google Translate" in this sentence,
There is a possibility that there is a portion that is disturbed, such as some grammar.
Please note.

This links may help
http://forums.adobe.com/thread/1309029 http://docs.roxio.com/patches/pxengine4_18_16a.zip
http://corel.force.com/roxio/articles/en_US/Master_Article/000012592-PX-Engine-Description -and-Download

Internal software error when building DVD

I can't burn any DVDs using any format from any project. Every time I start the build, Encore begins to analyze the project and stops almost immediately with the following error message:
internal software error: .\EditorTemplates.cpp, line 698
Any help?

I'm having the same problem in CS6. A simple project; one timeline, three menus, but after some time rendering the motion menus up comes the 698 error every time. Did you guys ever find a fix for this?

PPro6 to Encore "internal software" error

I encoded in PPro6 and then imported an mpeg2 project as a timeline from PPro6 into Encore. When I try to burn a DVD, I get an error message: PGC "" has an error at 00;00;00;00. Internal software error: 50, line "" Info: name = "", ref= Bpgc, time = 00;00;00;00;00.
The project was fully rendered in PPro. I've re-exported 3 times, and it happens every time.
I did a search on the Forum, and found one other person who had this problem, but their problem turned out to be with their audio. My project has no audio at all. Just video.
Thank you for any help/ideas/suggestions you may have! I'm totally flummoxed.

Stan Jones wrote:
The .xmpses file is an xml (type) file.
Rename the file .xmpses.old and the .xmp renamed as .xmp.old (I don't recall for sure whether there was ever any benefit to renaming the .xmp file. We want to maximize the chances that it works, so rename both.)
Can I just say Stan I am so so grateful for this post. So easy to do and solved my problem!!! I was beyond fed up with the whole thing. After having such problems with Dynamic Link causing slight flickering in my videos I have tried to go back to Exporting with my own settings for Encore in CS6 but found it caused so many more problems than it ever did in previous versions of the programmes. I tried exporting the sequences in so many different ways, different bit rates, including Encore chaptering before Encore and even nesting. Had so many different errors like 52102, line 332 and this PGC error was the final one and my biggest problem. Cannot believe how simple it was. I normally chapter within Encore anyway so changing a little file name of the other 2 connected files of my sequence really was no bother at all.
I honestly think this is the answer to many of the problems that I have had in Encore as the errors although in different forms, more often than not, seem to be chapter related.
it is now 1.45am and because of you I can now go to bed to get up and film another event in the morning. CHEERS! (don't worry I'm a girl lol)

Internal Software Error: Has This Been Fixed in CS3 Yet?

I am one of many that is unable to use the 'Export to Encore" function of Premiere Pro CS3 because when it loads in Encore CS3, I get this error:
I've tried upgrading to CS4 but my system works better on the CS3 package. I know hundreds of people have reported this issue over the years as I'm finding tons of topics about it all over Google (with no real solutions).
Has Adobe fixed this issue for CS3 folks like me yet?
Thanks!

>assuming that the new version is to heavy on my resources
Since you don't describe your computer... any reply will be a guess
But, for CS5, go read the results at http://ppbm5.com/ to see how your computer compares

Encore CS3 - Build error: "internal software error"

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