Encore CS4 crashes from Dynamic Link

I can open Encore fine but its when I do Dynamic Link from Premiere to Encore that it crashes and asks me to report the problem. This is the first of me having this problem has we havent used the feature very much. Thanks for any help.

Though written for NLE work, most of the tips in this ARTICLE hold true for an authoring session too. Might be something useful in it.
Good luck, and hope that something helps,
Hunt

Similar Messages

Encore constantly crashes using dynamic link....

Not sure what's going on here, but I just wanted to see if anyone knew what was going on. For some reason when I use dynamic link from Adobe Premiere to Encore it constantly crashes immediately.
The project is just over an hour long with loads of edits.
Thanks

DStrange,
Thanks for reporting that. It can solve some "DL crashes Encore" problems.
Rookie, a first step (which you may have done) is to see if Encore can be opened on its own, do basic functions (e.g. add a menu from the library etc). If yes, then look at whether it is only the one Premiere sequence, etc.
And, yes, try DStrange's solution. You don't have to add chapters to see if works. Chapters are one of the thinks that can cause issues, so a no-chapter version is a good troubleshooting step.

Encore Timeline Audio Sound Vanishes from Dynamic Link to PPro CS4

Windows XP Pro SP 3
CS4 Production Suite Premium
Premiere Pro V4.2.1
Encore V4.0.1.048
Problem: Encore Timeline Audio Sound Vanishes from Dynamic Link to PPro CS4
I have several several PPro CS 4 projects each with a couple sequences.
In Encore CS4, I make dynamic links to the sequences using
Adobe Dynamic Link | Import Premiere Pro Sequence ...
In Encore, I create the Timelines for the Sequences from the dynamic links.
In the Encore Timeline for each sequence, each Timeline initially plays the video and audio correctly.
However, should I make any minor edits in Premiere (via edit original in Encore) like changing a title's text and re-rendering the PPro sequence, the Encore Timeline plays the video fine, but there is no audio (the audio track is there, but no audio sound occurs). The Encore dynamic link is untranscoded.
The following do not make the Encore Timeline audio track audible.
Update markers from source.
Clean database button for PPro and Encore.
Deleting the media Cache and Media Cache Files folders.
Deleting the Encore Cache folder.
The only way which seems to fix the audio is to delete the Encore Timeline and generate a new Timeline from the dynamic link. Of course, this means relinking the end actions for the buttons and timelines which is a pain and defeats the purpose of using dynamic links.
I have been using dynamic links without audio problems for quite awhile without a problem. Now this problem appears in many projects. Thanks in advance.

Haven't seen a post from the OP since this one.
I cannot directly answer, but here's some info.
From a variety of users comments, and my limited experience with CS4 and significant experience wiht CS5, there were improvements in CS5.
The number one issue when users find no audio in DL situations is not waiting for conforming. Look at the progress bar and wait till done.
You are more likely to see DL audio problems using files in Premeire that are not as easy for Encore (e.g. mp3).

CS 4 Dynamic Link to Encore doesn't work most of the time. Encore stops operating after opening and periodically Premier Pro stops working. I'm told that there has been a problem with CS4 when using Dynamic Link to go to Encore and build CD's. Is there

CS 4 Dynamic Link to Encore doesn't work most of the time. Encore stops operating after opening and periodically Premier Pro stops working. I'm told that there has been a problem with CS4 when using Dynamic Link to go to Encore and build CD's. Is there a way around this? Is there a patch to correct it?

To build CD's???
What problem does Encore have with DL?
If DL is not working properly for you the way around this is to export from Premiere to either mpeg2-dvd for DVD or BluRay H.264 for BD-disks and import the files in Encore.

Encore CS4 crashes under Windows 7

Jeff – I hope this email method of getting a forum message up does work, as currently it’s impossible to sign in to the forums (just get an endless loop of flashing screens about signing in to the forums – great)
Anyway, I’m still trying to get CS2 up and running, and all I’m seeing is silly attempts by support and no progress since July.
My original case on this (#211070010) had the following action: 6th Aug I was sent a copy of CS4, which is useless as it can’t open my CS2 projects, which I reported. Then about 15th August I was asked if the CS2 fix I’d been sent had worked. Since I hadn’t been sent anything I said ‘no’ and the case was then closed!
Then a new case (#184634426) was opened, and Support contacted me to ask what the problem was(!). They then took over my PC one night and proved to themselves that CS4 didn’t work. They then downloaded Creative Suite CS3 to try Encore CS3 – the theory being that if CS3 could open CS2 projects, it could maybe save them in a format CS4 could open. Great idea, but what they installed was useless as Encore CS3 is in Production Suite, not Creative Suite. When they found that out, they gave up and disappeared and I’ve never seen them since, despite telling them they were looking in the wrong install package.
Anyway, I downloaded the right package, thinking I could try Encore CS3 on a 30-day trial, and if their theory worked, then good. If not I’m back to square 1 again. BUT, even though I’ve said I want a 30-day trial, the stupid CS3 installer still wants a serial number, which I obviously don’t have.
So here we are again – 3 months down the track, a case open for over a month, nothing happening, and no end in sight.

Jeff,
Encore CS4 crashes when I try and open Encore 2.0 projects with a meaningless error message that doesn’t tell me why it is crashing or how to fix the project to make it open it. And nobody can explain what the error message means or why it happens, so I have no clues as to how to address the problem. I have used Encore CS4 to try and open all my old projects and basically if it’s a Premiere-only output file its happy, but if it’s an Encore-only built ‘slideshow’ project it will crash. Which means most of my projects won’t open.
I have also tried all the Adobe published tricks to fix ‘bad’ projects, which can change the error message to ‘Proxy stream does not support requested functionality’, which is also meaningless and no one can tell me what I should then do to address the underlying issue.
Encore CS3 may or may not work – I don’t know, as I can’t get it past asking for a serial number, even though I just want a 30-day test period to see if it can re-save the project to improve things for CS4
Encore DVD used to run fine before this stupid re-registering issue happened.
All this is on Windows 7 (yes, I know 2.0 isn’t ‘approved’ for Win7, but as I and many others have found, it runs fine).
I really don’t know why Adobe doesn’t just send us RegEdit instructions to turn on or off the bit that says ‘this program is registered’ and then we could all stop bothering you – it would be a much much simpler and cheaper fix for all of us, Adobe included, than all this farting around.
Don

CS4 Premier Pro Dynamic Link to Encore Question

I have DL'ed (Dynamic Linked) a project in PP CS4 to Encore CS4 and it worked just fine except that in the sequence in PP CS4 I edited some of the audio tracks with render and replace using Sooundbooth CS4. The audio effects I added in Soundbooth CS4 played back as encoded in PP CS4 on the time line but not in the final product from Encore.
What would have caused this? Can added effects in Soundbooth be DL to Encore CS4 or do I have to render out in PP CS4 then pull the assets to Encore?
Much thanks in advance for assistance.

I don't believe that any of the effects I wanted to apply in SB were
actually applied but there are other cuts and edits I would not want to
loose by re-applying the clips to the timeline. Are you saying that the
edits would remain in tact and that theoriginal video and audio with
edits would be replace? Also, you should know that some of the final SB
effects that I added (which were not added to the audio clips) contained
other SB effects that were retain and had to do with filtering noise and
very lager gain adjustments which I would NOT want to loose just to
recover the more subtle effects lost in the last SB effects I wanted to add.
So my concerning is replacing what is on the time line now with raw
files in the project panel.
Does that help in explaining my concerns?
Thanks again!!

Encore CS4 crashes before opening

I noticed this when I tried to use dynamic link from Premiere Pro CS4 to Encore CS4. Encore crashed. I tried again. It crashed. I tried opening it from my start menu and it still crashed! Any ideas?
Here is a picture of the pop up I get:
I run a windows vista home premium service pack two with four gigs of ram. I am logged in as the admin. of my computer.

This ARTICLE might offer some tips on finding clues as to what is happening, when the program crashes.
Good luck,
Hunt

Premiere and Encore CS4 crashes and issues on Toshiba Laptop

I have a Toshiba Qosmino Laptop, 4 GB ram, Windows XP Sev pac 3, Nvida Gforce 7300 video. new 7500 RPM Hard drive
The two programs that crash all the time are Premiere and Encore CS4
Premiere will start some times and sometimes not. I've tried a new projects, importing a CS3 project seems to make no difference. Takes approx 2-3 minuites to load. Click on a imported video clip or timeline and crash.
Encore crashes "EVERYTIME"... tried to import from Premiere into Encore.. when the timeline is clicked in Encore it crashes everytime. Tried a new project in Encore same problem. Started Encore alone and same problem... first click and crash.
I'm not getting a blue screen just the Adobe crash report screen asking me to send a report... have done that many times.
Things that I have tried:
Had CS3 (BTY it ran fine)
Uninstalled CS3 and uninstalled CS4. Reinstalled CS4 same problems.
Defrag hard drive....
Reinstall CS4
Updated video drivers to latest version
Reloaded older video drivers
Did MSCONFIG and stropped all unneeded processes
All the rest of the CS4 programs open and run fine.
Any help is appreciated!!

Sounds like a problematic video driver or codec issue. You need to update all your drivers and try again. Also get rid of any unnecessary codecs. Try opening files in various formats and see if the same happens. Also you should search the KnowledgeBase, it contains a lot of information about this kind of problem.
If all fails, call Adobe Tech Support...

Adobe Encore CS4 crashes during Render Progress

After creating entire menu without any problems ( there is occasional encore system crash...) I go to File and then Render Project. Rendering process start with rendering of my audio file and then it goes to "Rendering menu" and crashes every time! I called technical support but after couple of hours i was told to give it a rest and try call them next day... I have bought CS4 back in June 09 and it was running kinda good, I had a system crash from time to time but never a problem with rendering. Now it will not even render my old projects that I have successfully burnt in the past. I get the same error every time; " Adobe Encore has encounter an error. [..\Port\PhotoshopObject.cpp-568] " and after clicking on "continue" button Encore disappears... I have formatted my "C" drive reinstalled windows vista64, reinstalled all software downloaded "new" file from adobe and reinstalled Encore again but the problem is still there. I also read some post about encore crashes and i even deleted my nvidia dll driver but Encore crashed as usual... Does anybody have any idea how to solve this?
Thanks

Well,
it seems you have run Encore in the past succesfully (more or less) and this is the first "big stop".
I'd suggest few tips:
-have you recently update firmware, drivers of your video card or something else? If yes, I'd try the previous one, though I had to say that I'm working great with the newest beta 196.34 and my GTX 295.
- It's just a menu render matter? or everything can't be rendered? (you probably know you can render every menus/assets one by one).
Let's know
Ciao
Giorgio
P.S.; sorry for delays in answering but I have connection problem (provider), router keeps net connection but loose internet several times (has been "infected" by Bill's one?)

After Effects CS6 Crashing on Dynamic Link

Macpro Quad 3.0 Intel / 7GB 667Mhz Ram / 10.7.5
I had a project in Premier that i was working on. I was using 'replace with ae comp' to send to ae and add an effect.
NOTE: The basic cut was done in Pr cs5 and was reopened in Pr cs6 for finishing. Pr cs6 was where all of the Dynamic Linking took place.
Also, I had noticed from the moment i started DLinks to Ae that during the tweaks, (meaning i sent to Ae and done some stuff then saved and closed Ae > Then reopened these Dlinks for tweaking), the DLink was only updating the comp in the Pr cs6 project assets and not updating the clip in the SEQ. So to see the tweaks i had to delete the clip in the TL and then replace it with the newly adjusted Ae comp.
Yesterday, already Dlinked 3 comps before this happened they where tweaked several times before i closed the project for the day. When i opened today i proceeded to the next clip and sent it to Ae and i got this..... (this is not everything that came up but i could not scroll the report)
A copy of your project was saved at: /Volumes/Hitachi HD/ Video OverFlow/BMD Untapped/BMD Output 4 AE/3rd Trick v2_2.aep.
Last log message was: <140735182047584> <Assert> <0> samurai::SpanManager::SetManualFrame(int, unsigned int, unsigned int)
samurai::SpanManager::SpanManager(std::basic_string<unsigned char, std::char_traits<unsigned char>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned char> > const&, boost::rational<int>)
BEE_SamuraiSequences::BEE_SamuraiSequences(std::basic_string<unsigned char, std::char_traits<unsigned char>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned char> > const&)
BEE_SamuraiEffect::Read(SLU_File*, SLU_ChunkInfo const*)
TDB_IndexedStreamGroup::ReadAndStore(TDB_MatchName const&, SLU_File*, SLU_ChunkInfo const*)
FLT_Parade::ReadAndStore(TDB_MatchName const&, SLU_File*, SLU_ChunkInfo const*)
TDB_StreamGroup::Read(SLU_File*, SLU_ChunkInfo const*)
TDB_NamedStreamGroup::ReadAndStore(TDB_MatchName const&, SLU_File*, SLU_ChunkInfo const*)
TDB_StreamGroup::Read(SLU_File*, SLU_ChunkInfo const*)
BEE_Layer::ReadPlus(SLU_File*, SLU_ChunkInfo const*, BEEp_FileInfo*, BEE_LayerData const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const*, BEE_Project*)
BEE_Layer::ReadPlus(SLU_File*, SLU_ChunkInfo const*, BEEp_FileInfo*, BEE_LayerData const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const*, BEE_Project*)
BEE_Layer::ReadPlus(SLU_File*, SLU_ChunkInfo const*, BEEp_FileInfo*, BEE_LayerData const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const*, BEE_Project*)
BEE_Layer::ReadPlus(SLU_File*, SLU_ChunkInfo const*, BEEp_FileInfo*, BEE_LayerData const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const*, BEE_Project*)
BEE_Layer::ReadPlus(SLU_File*, SLU_ChunkInfo const*, BEEp_FileInfo*, BEE_LayerData const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const*, BEE_Project*)
BEE_SaveProject(BEE_Project*, unsigned int, unsigned int, int, int, int, int, BEE_ActiveItemInfo const*, std::set<BEE_Item*, std::less<BEE_Item*>, std::allocator<BEE_Item*> > const*, FILE_Spec*)
BEE_LoadProject(FILE_Spec*, BEE_FolderItem*, unsigned char, unsigned char, unsigned char*, BEE_ActiveItemInfo*, unsigned int*, BEE_Project*)
BEE_TimeDisplayFormat2T_TimeFormatInfo(BEE_TimeDisplayFormat const*, T_TimeFormatInfo*)
BEE_UndoRedoCount(int*, int*)
BEE_DoCommand(short, BEE_CommandInfo*)
CPDir::SaveProjectToFileSpec(FILE_Spec*, int, bool)
CEggApp::OpenDocument(FILE_Spec**, unsigned

This happened in Pr 6.0.0 andAe 11.0.0. I perpared permissions and verified disk then restarted. Then instead of opening Pr first, I started Ae and it opened just fine. After that it worked.
I did DL the updates and installed. However i thought there was an adobe updater in the package with Masters CS4 - 6. Am i wrong?

ENCORE CS4 Crashing Computer??

My ENCORE CS4 is crashing the computer each
time I send a rendered project to it from Premier CS3 or CS4. I have installed the Production Suite two times in hopes of fixing the issue. Nope!
Any suggestions, Please...
Also does any one who may read this Post have a suggestion for a 3rd party software OR hardware which will allow Premier to process HDV in and out from a SONY HDV camera product??? Right now, all inputs; both DV and HDV default to DV on Capture from a 1080i/60 input.
Advanced Thanks,
Larry

http://forums.adobe.com/community/encore
all inputs; both DV and HDV default to DV on Capture from a 1080i/60 input.
Here's the thing. Premiere has no ability to convert during Firewire capture. It's a straight bit for bit transfer from tape to hard drive. So if Premiere is only capturing DV, then either the media on tape actually IS DV, or the camera is set to downconvert to DV.

Speedgrade crashing with dynamic link

when ever i open a premiere pro cc project in speedgrade through dynamic link or just opening the project in speedgrade from opening it crashes. is there a way to keep this from happening? I am using a windows 7, core i7.

AJA is a manufacturer of digital video interfaces. http://www.aja.com/
Maybe you have one AJA card for getting an SDI output signal?
Thanks,
Fran

Encore CS4 crash on render motion menus

When I first installed Encore CS4 (Windows 64-bit computer), it crashed every time I rendered my motion menus. I found a thread on this forum from 2009 that discussed this issue, and installed the Roxio patch (or whatever it was called)--that was the recommended solution. After that, render motion menus worked fine so I thought the problem was fixed.
But over the past few weeks, it has started happening again--intermittently at first. But today, every time I go to render a motion menu--with different PSD and MPEG-2 files--it crashes every single time. I am beyond frustrated.
What should I do? Since Encore has rendered motion menus fine for the past few months for me, I'm doubting that it's the Roxio issue. I read somewhere that profiles can get corrupted and can be reset. But I have no idea how to do that. So before I start screwing around with stuff, I figured I would come here and see if anyone has any ideas for me.
Thanks for your help.

Here's what I might try.
Start new project (probably after restarting my machine for good measure).
Open a library menu with motion.
Render. Does that work?
If so, I'd look a bit harder at the motion assets. Try an old project that worked, and bring those assets into a new project for motion.
I'd try reinstallng the roxio patch, if it fixed this before. (I don't think was what it was intended to fix, but I wouldn't argue.)
If none of that works, I'd consider a repair install. See number 1 here:
http://kb2.adobe.com/cps/408/kb408826.html

Encore CS4 export to Flash, link highlights not correct

Hi,
I'm building a DVD project in Encore CS4.
I have many of the links set to highlight a specific menu item upon returning to a given menu.
For example, the default button on the Main Menu is "Section 1"
However, if the user clicks on one of the "extras" listed on that main menu, "about us" for example, then when they return to the Main Menu, I want the "about us" link highlighted, indicating that's where they just came from. (instead of highlighting the default "Section 1" button)
When I test the project in Encore or burn a DVD to test it the links work/highlight as expected.
When I export to Flash and run it in the browser, the default buttons are only ever highlighted upon landing on a menu, instead of the particular ones I've specified when coming from various parts of the disc.
Is this just a limitation of the Flash export?
To specify what item I want highlighted I'm simply using the drop down menu next to the "Link:" item in the Properties panel...
I select the menu I want to link to, then from the flyout, I select one of the available buttons so it'll be the one highlighted. Is this the correct process?
Thanks.

That is the correct process, and this could very well be a limitation of the flash export. Some of the features of encore only work with DVD projects and not with Flash or Blu-ray, although this particular feature does work with Blu-ray.

Encore CS4 Crashes all the time

I installed Adobe Production suite cs4 on my 8g
Dell Precision 690 system running Windows 7 Professional.
I love all of the other Adobe software and it runs rock solid.
Encore, however, usually crashes when I drag a video file
to the timeline.   (I noticed, also, that the video files appear
to have what looks like a corrupted looking icon with half
of the image taken up by a pixely looking green mosaic on
the timeline.)
I have updated my version of encore and I have checked
quite a few of the crash threads.    I never really had
any 3rd party dvd burner software, so there was nothing
except the Windows 7 native programs capable of writing
to the dmv.
I is it appropriate to attach the crash data?
Any help you could offer would be much appreciated.

Stan, yes - I'm putting more than one M2v on the timeline, but even with one, it eventually
crashes.
I tested the m2v output and it was "MPEG2-DVD pre-set: ntsc progressive widescreen high quality" with no other changes in the pre-set.    Encore did not like this output at all. I have not yet tried your suggestion of importing it as a timeline vs. asset.
So far, the only output my installation of encore likes is MP4.   The "H.264 Blu-ray preset HDTV 1080i 29.97 high quality" output seems to be the most favorable to a stable encore environment for me, and I'm not sure what this says about my installation. Updated Nvidia drivers. Updated encore CS4.   Roxio fix in place.   I still don't know what is causing the problem. My work around is to use the "H.264 Blu-ray preset HDTV 1080i 29.97 high quality" output.

Encore CS4 crashes from Dynamic Link

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