Encore CS4 crashes under Windows 7

Question

Jeff – I hope this email method of getting a forum message up does work, as currently it’s impossible to sign in to the forums (just get an endless loop of flashing screens about signing in to the forums – great)
Anyway, I’m still trying to get CS2 up and running, and all I’m seeing is silly attempts by support and no progress since July.
My original case on this (#211070010) had the following action: 6th Aug I was sent a copy of CS4, which is useless as it can’t open my CS2 projects, which I reported. Then about 15th August I was asked if the CS2 fix I’d been sent had worked.  Since I hadn’t been sent anything I said ‘no’ and the case was then closed! 
Then a new case (#184634426) was opened, and Support contacted me to ask what the problem was(!).  They then took over my PC one night and proved to themselves that CS4 didn’t work. They then downloaded Creative Suite CS3 to try Encore CS3 – the theory being that if CS3 could open CS2 projects, it could maybe save them in a format CS4 could open. Great idea, but what they installed was useless as Encore CS3 is in Production Suite, not Creative Suite. When they found that out, they gave up and disappeared and I’ve never seen them since, despite telling them they were looking in the wrong install package.
Anyway, I downloaded the right package, thinking I could try Encore CS3 on a 30-day trial, and if their theory worked, then good. If not I’m back to square 1 again.  BUT, even though I’ve said I want a 30-day trial, the stupid CS3 installer still wants a serial number, which I obviously don’t have. 
So here we are again – 3 months down the track, a case open for over a month, nothing happening, and no end in sight.

Answer 1

Jeff,
Encore CS4 crashes when I try and open Encore 2.0 projects with a meaningless error message that doesn’t tell me why it is crashing or how to fix the project to make it open it. And nobody can explain what the error message means or why it happens, so I have no clues as to how to address the problem.  I have used Encore CS4 to try and open all my old projects and basically if it’s a Premiere-only output file its happy, but if it’s an Encore-only built ‘slideshow’ project it will crash. Which means most of my projects won’t open.
I have also tried all the Adobe published tricks to fix ‘bad’ projects, which can change the error message to ‘Proxy stream does not support requested functionality’, which is also meaningless and no one can tell me what I should then do to address the underlying issue.
Encore CS3 may or may not work – I don’t know, as I can’t get it past asking for a serial number, even though I just want a 30-day test period to see if it can re-save the project to improve things for CS4
Encore DVD used to run fine before this stupid re-registering issue happened.
All this is on Windows 7 (yes, I know 2.0 isn’t ‘approved’ for Win7, but as I and many others have found, it runs fine).
I really don’t know why Adobe doesn’t just send us RegEdit instructions to turn on or off the bit that says ‘this program is registered’ and then we could all stop bothering you – it would be a much much simpler and cheaper fix for all of us, Adobe included, than all this farting around.
Don