Encore cs4 crashes upon creating a new file

Question

I recently purchased the Production Premium CS4 and when I try to run Encore or Premiere Pro, when I make a new file the program will quit and give me an Adobe crash submit screen.  I have tried chaging the sizes and types of the files I create, defragging the harddrive, reinstalling Encore and Premiere, installing updates, all to no success.  Any help would be appreciated.

Answer 1

Usually, the problems with Roxio are in relation to its DLA (packet-writing) module and Encore "seeing" one's DVD drive. In a Custom Install, one can choose to not install this (plus a little indexing/cataloging module). Usually, just the necessary parts of Roxio do not cause that many problems. However, uninstalling it, to do a Custom Install, can pose a problem, as the little tentacles seem to reach everywhere.
I have the full DivX package on my workstation, and the CODEC's on my laptop. To date, they have played fine with Encore2, though I do NOT use any material that uses that/those CODEC(s) as Assets - only for my conversion program to convert to DV-AVI Type II for work in PrPro, and to Export to DivX for streaming (again in PrPro). Does not mean that a more recent version of Encore might not have a problem with it.
Now, many games love to "hook" various aspects of a computer system, when they are installed. This is to wring the most performance out of the computer. This would be an area that I'd look at very, very closely. One place to start would be any fora for the particular games, and also reviews on gaming sites, that test and report. Look for any comments about games that need to boost the performance of any sub-system on the computer. Back in the later DOS/early Windows days, I had a separate boot disc for almost every game, because each needed RAM, and graphics managed in special ways. Now, the system requirements are so very much greater, than way back then. Would be worth an investigation.
Wish I had a "magic bullet" for your problem, but only see things to qustion and nothing that screams out at me.
Good luck and please report back,
Hunt