Encore CS4 Crashing On Motion Menu Render

Working with a blu-ray project that has a total of 19 motion menus. While attempting to render motion menus, the program crashes and takes me to a crash report screen. I get no error message; just a crash and report screen.
The crash seems random in terms of when it occurs during the render process, so I cannot seem to narrow it down to a particular menu or file. This crash occures both when building the project as well as when I try and render the menus through File>Render>Motion Menus.
I can find very little on the cause online, thus am attempting to post here in hopes that someone can share with me some answer as to how to fix this issue quickly.
Thanks!
Computer Specs:
64-bit Windows 7 Home Premium
3.2GHz AMD Phenom II X4 955 Black Ed Quad-Core Processor
Corsair Vengeance 16GB PC12800 DDR3 RAM - 1600MHz
PCI-E GeForce 9500 GT 1GB 128-bit DDR2

Some other reading and help tips
Odd Errors http://forums.adobe.com/thread/670174?tstart=0
For CS4 you must update the Roxio component http://forums.adobe.com/thread/400484?tstart=0
More on Encore and Roxio http://forums.adobe.com/thread/528582?tstart=0 or direct to
http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS
As well as the below, right click the Encore icon and select Run as Administrator... which is NOT the same thing as running the computer with the Administrator account... and which fixes several "odd" problems
Run as Administrator http://forums.adobe.com/thread/771202?tstart=0
Long File Names or odd characters cause problems
Read http://forums.adobe.com/thread/588273
And #4 http://forums.adobe.com/thread/666558?tstart=0
And This Message Thread http://forums.adobe.com/thread/665641?tstart=0

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Encore CS4 crashes under Windows 7

Jeff – I hope this email method of getting a forum message up does work, as currently it’s impossible to sign in to the forums (just get an endless loop of flashing screens about signing in to the forums – great)
Anyway, I’m still trying to get CS2 up and running, and all I’m seeing is silly attempts by support and no progress since July.
My original case on this (#211070010) had the following action: 6th Aug I was sent a copy of CS4, which is useless as it can’t open my CS2 projects, which I reported. Then about 15th August I was asked if the CS2 fix I’d been sent had worked. Since I hadn’t been sent anything I said ‘no’ and the case was then closed!
Then a new case (#184634426) was opened, and Support contacted me to ask what the problem was(!). They then took over my PC one night and proved to themselves that CS4 didn’t work. They then downloaded Creative Suite CS3 to try Encore CS3 – the theory being that if CS3 could open CS2 projects, it could maybe save them in a format CS4 could open. Great idea, but what they installed was useless as Encore CS3 is in Production Suite, not Creative Suite. When they found that out, they gave up and disappeared and I’ve never seen them since, despite telling them they were looking in the wrong install package.
Anyway, I downloaded the right package, thinking I could try Encore CS3 on a 30-day trial, and if their theory worked, then good. If not I’m back to square 1 again. BUT, even though I’ve said I want a 30-day trial, the stupid CS3 installer still wants a serial number, which I obviously don’t have.
So here we are again – 3 months down the track, a case open for over a month, nothing happening, and no end in sight.

Jeff,
Encore CS4 crashes when I try and open Encore 2.0 projects with a meaningless error message that doesn’t tell me why it is crashing or how to fix the project to make it open it. And nobody can explain what the error message means or why it happens, so I have no clues as to how to address the problem. I have used Encore CS4 to try and open all my old projects and basically if it’s a Premiere-only output file its happy, but if it’s an Encore-only built ‘slideshow’ project it will crash. Which means most of my projects won’t open.
I have also tried all the Adobe published tricks to fix ‘bad’ projects, which can change the error message to ‘Proxy stream does not support requested functionality’, which is also meaningless and no one can tell me what I should then do to address the underlying issue.
Encore CS3 may or may not work – I don’t know, as I can’t get it past asking for a serial number, even though I just want a 30-day test period to see if it can re-save the project to improve things for CS4
Encore DVD used to run fine before this stupid re-registering issue happened.
All this is on Windows 7 (yes, I know 2.0 isn’t ‘approved’ for Win7, but as I and many others have found, it runs fine).
I really don’t know why Adobe doesn’t just send us RegEdit instructions to turn on or off the bit that says ‘this program is registered’ and then we could all stop bothering you – it would be a much much simpler and cheaper fix for all of us, Adobe included, than all this farting around.
Don

Encore CS4 crash on render motion menus

When I first installed Encore CS4 (Windows 64-bit computer), it crashed every time I rendered my motion menus. I found a thread on this forum from 2009 that discussed this issue, and installed the Roxio patch (or whatever it was called)--that was the recommended solution. After that, render motion menus worked fine so I thought the problem was fixed.
But over the past few weeks, it has started happening again--intermittently at first. But today, every time I go to render a motion menu--with different PSD and MPEG-2 files--it crashes every single time. I am beyond frustrated.
What should I do? Since Encore has rendered motion menus fine for the past few months for me, I'm doubting that it's the Roxio issue. I read somewhere that profiles can get corrupted and can be reset. But I have no idea how to do that. So before I start screwing around with stuff, I figured I would come here and see if anyone has any ideas for me.
Thanks for your help.

Here's what I might try.
Start new project (probably after restarting my machine for good measure).
Open a library menu with motion.
Render. Does that work?
If so, I'd look a bit harder at the motion assets. Try an old project that worked, and bring those assets into a new project for motion.
I'd try reinstallng the roxio patch, if it fixed this before. (I don't think was what it was intended to fix, but I wouldn't argue.)
If none of that works, I'd consider a repair install. See number 1 here:
http://kb2.adobe.com/cps/408/kb408826.html

Adobe Encore CS4 crashes during Render Progress

After creating entire menu without any problems ( there is occasional encore system crash...) I go to File and then Render Project. Rendering process start with rendering of my audio file and then it goes to "Rendering menu" and crashes every time! I called technical support but after couple of hours i was told to give it a rest and try call them next day... I have bought CS4 back in June 09 and it was running kinda good, I had a system crash from time to time but never a problem with rendering. Now it will not even render my old projects that I have successfully burnt in the past. I get the same error every time; " Adobe Encore has encounter an error. [..\Port\PhotoshopObject.cpp-568] " and after clicking on "continue" button Encore disappears... I have formatted my "C" drive reinstalled windows vista64, reinstalled all software downloaded "new" file from adobe and reinstalled Encore again but the problem is still there. I also read some post about encore crashes and i even deleted my nvidia dll driver but Encore crashed as usual... Does anybody have any idea how to solve this?
Thanks

Well,
it seems you have run Encore in the past succesfully (more or less) and this is the first "big stop".
I'd suggest few tips:
-have you recently update firmware, drivers of your video card or something else? If yes, I'd try the previous one, though I had to say that I'm working great with the newest beta 196.34 and my GTX 295.
- It's just a menu render matter? or everything can't be rendered? (you probably know you can render every menus/assets one by one).
Let's know
Ciao
Giorgio
P.S.; sorry for delays in answering but I have connection problem (provider), router keeps net connection but loose internet several times (has been "infected" by Bill's one?)

Encore CS4 crashes before opening

I noticed this when I tried to use dynamic link from Premiere Pro CS4 to Encore CS4. Encore crashed. I tried again. It crashed. I tried opening it from my start menu and it still crashed! Any ideas?
Here is a picture of the pop up I get:
I run a windows vista home premium service pack two with four gigs of ram. I am logged in as the admin. of my computer.

This ARTICLE might offer some tips on finding clues as to what is happening, when the program crashes.
Good luck,
Hunt

Encore CS6 Rendering of Motion Menu very Slow

I have a motion menu with 4 motion buttons 1500 frames in length. It takes 1hour and 14 minutes to render. So with 5 menus it takes 6 hours to render 5 minutes of menu. I have a HP Z800 with two X5660 xeon processors with 48gB of ram and a raid 1E disc with sas 15000rpm discs.CPU usage shows 7%. Disc throughput is small. Does anyone know how to fix this.
Regards Trevor

Hi Atlanta video,
I want to ask few questions to understand the issue.
1. Are you able to burn same project sucessfully even once ?
2. Can you attach motion menu that is crashing while rendering ?
3. Is this crash consistent ?
4. Is this crash happens with only specific size motion menu (1920x1080 , 1440 x1080) ?
Also please attach crash dump .
If you are on Mac you will get crash data ,if you are on windows please follow the instructions to copy the crash dump:
"when the crash occurs and windows error reporting throws the dialog ‘windows is collecting information’ , let it run as its creating the dumps etc and then when the ‘send error report’ dialog comes, it shows path to 3 files if you enlarge the dialog with ‘view details’.
Two of those are general app info files, third is a actual dump file (with extension .mdmp). While this dialog is open we can copy the .mdmp from the temp location"
This information will help in isolating the issue.
Thanks
Minu

Premiere and Encore CS4 crashes and issues on Toshiba Laptop

I have a Toshiba Qosmino Laptop, 4 GB ram, Windows XP Sev pac 3, Nvida Gforce 7300 video. new 7500 RPM Hard drive
The two programs that crash all the time are Premiere and Encore CS4
Premiere will start some times and sometimes not. I've tried a new projects, importing a CS3 project seems to make no difference. Takes approx 2-3 minuites to load. Click on a imported video clip or timeline and crash.
Encore crashes "EVERYTIME"... tried to import from Premiere into Encore.. when the timeline is clicked in Encore it crashes everytime. Tried a new project in Encore same problem. Started Encore alone and same problem... first click and crash.
I'm not getting a blue screen just the Adobe crash report screen asking me to send a report... have done that many times.
Things that I have tried:
Had CS3 (BTY it ran fine)
Uninstalled CS3 and uninstalled CS4. Reinstalled CS4 same problems.
Defrag hard drive....
Reinstall CS4
Updated video drivers to latest version
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Did MSCONFIG and stropped all unneeded processes
All the rest of the CS4 programs open and run fine.
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Sounds like a problematic video driver or codec issue. You need to update all your drivers and try again. Also get rid of any unnecessary codecs. Try opening files in various formats and see if the same happens. Also you should search the KnowledgeBase, it contains a lot of information about this kind of problem.
If all fails, call Adobe Tech Support...

For all of you who are having Motion Menu render problems - try this

Just humour me for a minute.
I have another Sonic application, and a known bug in the Motion Menu rendering applies to 29.97DF projects only.
IE, NTSC.
Often the video in a motion menu will fail to mux.
There are workarounds though.
1 - Make sure your GOP structure is 15 at most
2 - Make certain the frame length of your video file is divisible by the GOP structure. IE, it must be a multiple of 15 frames.
3 - if these both fail, reduce the bitrate of the video 500kbps at a time until it muxes. Most will work at 7,000, some need to be 6,000 and there are even times when you need to go as low as 4000.
Try it - Encore uses a Sonic Authorcore, so it's worth a look.

>Are you saying that NTSC 29.97 divided by 15 is okay?
Not really.
What I am saying is that your movie frame length should be divisible by the GOP structure with a GOP of 15.
With NTSC video, you can have GOP lengths
i up to
18, but it is not mandatory to go to 18 - 15 is a perfectly acceptable figure. You could use a GOP of 12 if you really wanted to. What this means is typically the number of frames between I-Frames.
MPEG-2 encoding (AKA "Moving Pictures by Educated Guesswork") P & B frames work something like this:
i P-frames provide more compression than I-frames because they take advantage of the data in the previous I-frame or P-frame. I-frames and P-frames are called reference frames. To generate a P-frame, the previous reference frame is reconstructed, just as it would be in a TV receiver or DVD player. The frame being compressed is divided into 16 pixel by 16 pixel macroblocks. Then, for each of those macroblocks, the reconstructed reference frame is searched to find that 16 by 16 macroblock that best matches the macroblock being compressed. The offset is encoded as a "motion vector." Frequently, the offset is zero. But, if something in the picture is moving, the offset might be something like 23 pixels to the right and 4 pixels up. The match between the two macroblocks will often not be perfect. To correct for this, the encoder computes the strings of coefficient values as described above for both macroblocks and, then, subtracts one from the other. This "residual" is appended to the motion vector and the result sent to the receiver or stored on the DVD for each macroblock being compressed. Sometimes no suitable match is found. Then, the macroblock is treated like an I-frame macroblock. The processing of B-frames is similar to that of P-frames except that B-frames use the picture in the following reference frame as well as the picture in the preceding reference frame. As a result, B-frames usually provide more compression than P-frames. B-frames are never reference frames.
In short, the I-Frame is the full description reference frame. A P frame is also a reference frame but describes the difference between the last I-Frame & itself. A good analogy is when you are on the telephone & describing what you see to a friend. The initial background description (The street, the sky, what you can see etc) would be an I-Frame. Then you describe a person walking down the street - that would be your P-Frames, as you are only describing the i changes
in the scene.
The bitrate can also affect things - I mentioned this too, and if a motion menu will not mux, first make sure that the film length is divisible by the GOP, and that the GOP is 15.
If it
i still
won't mux, drop the bitrate by factors of 500 until it will.

ENCORE CS4 Crashing Computer??

My ENCORE CS4 is crashing the computer each
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Any suggestions, Please...
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Advanced Thanks,
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http://forums.adobe.com/community/encore
all inputs; both DV and HDV default to DV on Capture from a 1080i/60 input.
Here's the thing. Premiere has no ability to convert during Firewire capture. It's a straight bit for bit transfer from tape to hard drive. So if Premiere is only capturing DV, then either the media on tape actually IS DV, or the camera is set to downconvert to DV.

Encore CS4 Crashes all the time

I installed Adobe Production suite cs4 on my 8g
Dell Precision 690 system running Windows 7 Professional.
I love all of the other Adobe software and it runs rock solid.
Encore, however, usually crashes when I drag a video file
to the timeline.   (I noticed, also, that the video files appear
to have what looks like a corrupted looking icon with half
of the image taken up by a pixely looking green mosaic on
the timeline.)
I have updated my version of encore and I have checked
quite a few of the crash threads.    I never really had
any 3rd party dvd burner software, so there was nothing
except the Windows 7 native programs capable of writing
to the dmv.
I is it appropriate to attach the crash data?
Any help you could offer would be much appreciated.

Stan, yes - I'm putting more than one M2v on the timeline, but even with one, it eventually
crashes.
I tested the m2v output and it was "MPEG2-DVD pre-set: ntsc progressive widescreen high quality" with no other changes in the pre-set.    Encore did not like this output at all. I have not yet tried your suggestion of importing it as a timeline vs. asset.
So far, the only output my installation of encore likes is MP4.   The "H.264 Blu-ray preset HDTV 1080i 29.97 high quality" output seems to be the most favorable to a stable encore environment for me, and I'm not sure what this says about my installation. Updated Nvidia drivers. Updated encore CS4.   Roxio fix in place.   I still don't know what is causing the problem. My work around is to use the "H.264 Blu-ray preset HDTV 1080i 29.97 high quality" output.

Premiere & Encore CS4 crashing on exit

Hey,
i just installed (twice..) Premiere Pro and Encore CS4 on a NEW computer running windows 7 x64.
Everytime i quit either PP or Encore, i got a message telling me to send report.
full log here : https://docs.google.com/file/d/0BwgPIBNEPFGYSFEyRG5kQkJ1Y28/edit
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Windows 7 x64
i7
nvidia gtx650
8gb ram

atv- I've experienced similar issues- usually when this happens to me is because I open a project with a lot of media and close it before all the media is loaded or when in a large project-one thing I've done to combat this problem is for big projects I usually start a new project when re-editing it later down the road and importing the sequences I need into the new proj rather than work in the same older project--
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how much space do you have available on your c/program drive?
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Encore CS4 Motion Menu Render Issue

I am trying to create a menu with background video. Here is my workflow:
I import my video and audio seperately as assets.
I open a blank menu from the library.
I click the "motion" tab for my menu and drag the "video" string over to my .avi file. All good.
I then drag the "audio" string over to my .wav file. All good.
After this I create my own basic buttons by switching to text and convert my text to buttons.
I then link my buttons to the other menus and timelines.
Then I go to File>Render>Motion Menus. Everything is fine until it gets to 1723 of 1916 frames. Then it just stops. It doesn't crash it just stops at 1723 frames. My "elapsed time" and "time remaining" continue. I let it go for over 45 minutes with no results.
I went back to ppro and checked the lenght of my video in frames and it's only 1626 frames???
The avi is exported from ppro cs4 as a microsoft avi. It is only a minute in length.
I have deleted this project and started a new one. same thing.
I tried re-exporting the video from ppro. same thing.
I even started a completely fresh project in ppro and then yet another new project in encore. This time it stopped at 1729 of 1922 frames. The length in ppro is 1538 frames???
I've tried and re-tried over and over again today and sometimes I'll get an "Unspecified Drawing Error".
Any help would be greatly appreciated. Thanks.

"Can you Open your Menu in PS, and then twirl open the Button Layer Sets, and do a screen-cap? There might be something obvious there - or maybe not."
-- I'm not sure what you mean by "Button Layer Set". I just created a new layer, selected the text tool and typed whatever I wanted the button to read. I added the (+) at the beginnning so encore could recognize it but it didn't so I converted it to a button in encore. I assume this is incorrect?
I am not using any motion thumbnails.
I am exporting as video only but when I export as a Microsoft AVI, PPro doesn't give me the Multiplexing tab:
Thanks Bill. I am a newbie so this is all trial and error for me. Hope this helps you help me.

Encore CS4 crashes when export to image bluray disc (using popup menu)

Hi...
When a export the bluray project to image bluray disc, its works fine.
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Jeff, thx for reply.
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Export and ... bummm! crashes!
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Any software adobe apps is open while i export.
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Encore cs4 crashes upon creating a new file

I recently purchased the Production Premium CS4 and when I try to run Encore or Premiere Pro, when I make a new file the program will quit and give me an Adobe crash submit screen. I have tried chaging the sizes and types of the files I create, defragging the harddrive, reinstalling Encore and Premiere, installing updates, all to no success. Any help would be appreciated.

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I have the full DivX package on my workstation, and the CODEC's on my laptop. To date, they have played fine with Encore2, though I do NOT use any material that uses that/those CODEC(s) as Assets - only for my conversion program to convert to DV-AVI Type II for work in PrPro, and to Export to DivX for streaming (again in PrPro). Does not mean that a more recent version of Encore might not have a problem with it.
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I haven't touched GoLive.

Encore CS4 Crashing On Motion Menu Render

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