Encore CS4 DVDs can't play on some computers without an upgrade - why?

Can anyone give me advice on this.
The DVD's I've put together in Encore CS4 demand upgrades on two other computers other than my own which play them ok.
Why the required upgrade?
The original footage was taken on an AVCHD camera then burnt to PAL DVD discs by this method.  I created a DVD image first and then used Nero to burn the image onto the disc...the reason for this being... I want the image on my computer for permanent keeping and I wanted to test the image this way.  Encore doesn't seem to have this facility.
I also need urgent help. My discs need to go for replication this coming week.  I need to know what to put on our website as a warning and also where to get upgrades for some computers.

Duplicated here http://forums.adobe.com/thread/494273?tstart=0
Please pick ONE place to respond... this one would be better, since the Lounge is really not for technical questions
Since this is a USER forum, not Adobe support, the only way another user could reply is if they have the same equipment and software you have, use the same process you do, and then get the same error... and also have a solution
You really need to post DETAILS about your equipment (computer and camera) the process you use (STEP BY STEP description of everything you do from getting the video from your camcorder to the final burn process) and then the EXACT error message and just what it is that needs to be upgrade on your user's computer
Throwing a dribble of information out is simply not going to get an answer
For Windoze (not sure about Mac) This is aimed a Premiere Pro, but may help
First, work through all of the steps here http://ppro.wikia.com/wiki/Troubleshooting
If your problem isn't fixed after you follow all of the steps, report back with the DETAILS asked for in the questions at the end of that link

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