Encore CS4 Flash Rendering Problem

Here’s the problem, when I render to flash it comes out with a choppy slideshow and audio. If I render as a regular DVD it comes out perfectly. Can someone tell me what’s wrong?
Thanks

Sorry i cant wait for CS5 to comeout, i upgraded from cs3 hoping cs4 fixed alot of the problems in encore.
Here is a lik to how it is pausing when played back. http://www.koushins.net/flash_problem/
I realy need to find a fix for this.

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Encore CS4 Start-Up Problem

Hi,
When I try to open Encore CS4, either by creating a brand new project, or by using dynamic linking to bring in a short sequence from Primiere Pro, I get about 80% through the progress bar labeled "preparing transcoder settings" when I get the following error messasge, and the application crashes:
Adobe Encore Debug Event
Adobe Encore has encountered an error:
[..\..\src\AMEPresetProber.cpp - 258]
As best I can make out from the crash report, Encore is trying to run dvacore.dll when the crash occurs, although I'm not absolutely positive about this (I'm basing this on the program counter address where the exception_breakpoint occurs ; this address fell within the range populated by dvacore.dll if I am reading the crash file properly).
I'm assuming the error message is telling me that a routine in the C++ source file AMEPresetProber.cpp was running at the time of failure. I'm further assuming from the name of the file that Encore was looking through a list of Adobe Media Encoder presets when the problem occurred. But of course, without access to the source code, there is no way to see what the program was doing, or what error code 258 means.
If anyone has seen this problem, and has a suggestion on how to fix it, I would appreciate your input.
As an FYI, I did carefully read a long thread about Encore CS4 crashes, and tried several of the fixes there -- Updating my nvidia card drivers, installing the "roxio" px patch, updating QuickTime, and erasing Encore's preference files. I also checked Adobe's web site to see if there were any updates for Encore CS4 (I am running 4.0.1.048), but when I tried installing the only update available, I was told that it was older than the version I currently had loaded. At this point, short of reloading the entire CS4 suite, I'm out of ideas of what to try next.
I'm also wondering if there is something I could change with Media Encoder's settings that might help, since the problem seems to occur when Encore is looking over AME's presets.
Thanks in advance for your input.
-PTCruiser105
P.S. I'm running Vista Ultimate, service pack 2 on a dual-core 2.4G 6600 machine with 3GB of RAM.

Hi Stan,
Thanks for responding.
Truth be told, I got so focused on the Encore problem, it didn't occur to me to see whether Media Encoder was still functioning properly on my machine.
At any rate, I did byte the bullet, and re-install Encore, and the problem in question went away. Interestingly enough, when you opt to re-install Encore, CS4 automatically re-installs Media Encoder as well, so I guess the two programs are pretty tightly joined at the hip. Not surprising, perhaps, since I suspect that Encore is in some ways just a special case of Media Encoder, at least as far as the transcoding is concerned.
Of course, once I got Encore up and running, I tried to bring over a very, very small sequence from Premiere Pro and build it, and Encore crashed again (In PproHeadless.exe call to ImageRender.dll). Frustrating, since as a newbie all I'm trying to do is understand how the sequence settings I'm using in Premiere translate into final DVD output. The project I am working on involves a mixture of still images and short video clips culled from many sources in many formats, and my first renders in Premiere yielded lots of letterboxing (I'm learning the hard way about pixel aspect ratios and the like). As such, I figured before I built too many sequeneces, I should find a set of settings and work procedures that yield good results.
I used dynamic linking to bring over my sequence from Premiere, and I'm thinking that perhaps having both Encore and Premiere open at the same time requires too many resources on my limited system. Time to go figure out other options for moving sequences from Premiere over to Encore to see if that is in fact the issue.
-PtCruiser105

Premiere CS4 to Encore CS4 Export Quality Problems

I recently purchased a non-linear editing machine with an RTX2 Matrox Card and CS4 Professional. After six or seven projects, I finally noticed that all my imported .avi files exported through Adobe Media Encoder and burned through Encore CS4 are not as crisp, sharp, or look like the original high quality SD footage after the DVD is burned like it always used to look in CS2. ( jumped from CS2 to CS4)
These DVDs were of plays, football, and basketball games. It seems that when the camera shoots a close up, the video looks fine but after you shoot from a distance, there is a considerable difference in the footage. ( alomost blurry) I just caught this and nobody has complained but I watched one of my older DVDs I produced with CS2 and it had no quality loss whatsoever. There is a night and day difference
For the sequences, I am using Matrox SD, NTSC, Standard, 720 x 486 and capturing with firewire through the Matrox card. The raw footage is beautiful. The Video Preview Option is NTSC Standard and the Codec is NTSC Matrox DV/DV Cam.
I can playback a timeline from the Matrox card and burn directly to a DVD burner and the footage is perfect, but when I export, I have chosen Microsoft .avi file, Matrox DV/DV Cam/ MPEG2, and MPEG2DVD.
I have even changed the sequences codec to Matrox MPEG-2 I-Frame and tried exporting using that out of Adobe Media Encoder and am getting the same results.
None of my customers have complained yet, but I definitely do not want to continue producing almost blurry DVDs.
I am using Adobe Premiere CS4 Version 4.1.0 and Encore CS4 Version 4.0.1.048 and Matrox Version 4.1.0.23
Can this problem be related to and eliminated by updating my CS4 Production Suite and my Matrox Software.
I was wondering if anyone had experienced this same issue and what solution they came up with or if anyone knew if the updates would correct this important issue. I just filmed a lengthy play that I have to author through Encore CS4 and I cannot release any more of my productions until this problem is solved. This is a big dollar production and I need some assistance on this matter as soon as possible. Thanks Jimi White

Thanks for taking the time to help me out. I just purchased my non-linear with CS4 Production Suite and the Matrox RTX2. I have several projects that I am working on right now and I was advised by Adobe, Matrox, and my non-linear vendor, 1 Beyond, to finish those projects before performing updates.
I also found out that If I export using the MPEG2 8Mbps, it cleared up the video dramatically. We had to go through a number of export presets in order to find out what worked best in Encore. I am going to try to finish the project now and will advise on the results.
This is a basketball highlight DVD and that's when I noticed the problem. My other productions were photos to music, and non sporting events and I didn't notice any problems with those DVDs ( they actually looked decent. Worst part about it was, I finished the project once and burned 18 DVDs, and then reviewed one of them and found the problem. I have to start over and just eat the DVDs printed and all.
Thanks again, it was nice of you to get back to me.
Jimi

Encore CS6 Flash Export problem

Hey There!
I am having a problem with my encore CS6 flash exports.
The DVD menus are shown the right way in the browser but, when I select a video to be played, the flash player shows me the video controls but no video. The background stays grey. I've tried exporting FLV and F4V and the problem is the same.
It looks like the link in the XML is not good. The videos are in the folder exported by Encore and they play well in VLC. Do you have to edit the XML file to make this work? I guess not...
Maybe reinstalling everything? Because from my perspective, it looks like it is an easy procedure and it should work.
Any help would be appreciated!
My specs:
- Mac Pro late 2013 with Maveriks 10.9.4
- Safari 7.05
- Encore CS6

The Encore structure puts the flv in a "sources" subdirectory under the level with the index.html.
As long as the user has not modified anything, the path should be okay.
Nicolas, confirm that the directory with index.html file also has a subdirectory called "sources," and that that is where the flv/f4v is.
My suspicion for many users with a local, but not web problem, are having a local permissions issue.
One user reported fixing a similar problem by removing odd characters in the filenames. The theory was that the characters were breaking the xml linking.

Encore CS6 Flash Export problem, Grey screens

Hi everyone,
I am having a problem with my encore CS6 flash exports, they are not behaving as expected online (seems to be like a loading issue).
I've tried exporting FLV and F4V and the problem is the same. The same project exported from CS5.5 does not produce this undesirable
problem. It may be important to say that the project was started in CS5.5.
I have a button that links to another menu, and I am using videos as 'transitions'. The videos are dynamic after effects compositions.
When it's online, and you press the button it fills the canvas with a 'grey screen' before starting the video transition. This totally breaks
the experience and feels like an authoring error. It would be important to note, that this screens only appear the first time you see the flash.
Somehow the next time you press it doesnt show it.
I would happily go back to CS5.5 but I started using auto-activate buttons that are only available on CS6 flash exports.
Any ideas what has changed between this versions flash exports?
Any help would be appreciated..
Thanks in advance,
Cris

Encore CS6 6.0.2.004, IE9, Win7
Simple project, DVD NTSC, One menu with one button. One timeline. Menu first play, button linked to timeline.
Output flash with flv (and again with f4v - same results), No template, keep with flash swf rather than streaming.
Open index.html locally, must manually enable active content. Menu opens, movie plays. No grey screen.
Copy entire folder to USB, same result; USB plays on a different PC also.
Upload to web site; same result.
Am I doing soething differently from either of you? Are you using templates?
Factors related to flash security (for local and probably USB playback) can be problems. Various server settings can be problems for on line.

Encore cs4 - PCM encode problem

I have a problem with ENCORE CS4 related to PCM encoding. Settings in the project I set up the PCM. I also set up the export settings set to PCM. But when it has finished transcoding and when I look in the "MediaInfo" tells me that the audio in video is AC3 not the PCM. Someone knows how to solve this problem? The video i shoot is 1920x1080 25p, PCM audio,....
Thanks,
Sebastian

It was my fault. I made a preset, but i didnt it switched on, but now everything is fine!
Thx,
Sebastian

CS4 Flash publish problems

I bring over a fla file (created in CS3 Flash) to use with
CS4 Flash. I work on the file and then go to publish and get an
error message saying to be sure the destination file is not locked
(it isn't) or the file name is too long (gileade1a is the name of
the file)
I am running CS4

Check out if your stage size is less than the movie clip size.

Encore CS4 menu button problems

I just started using Encore CS4 and I made a menu for a video. The menu was taken from the library, but I added another button by typing text, then right clicking the text and selecting the choice to make the text into a button. When I burned it to DVD, the text button had no highlight, so I could not choose it when the DVD was played in my DVD player. When the DVD was played in my computer, I could choose the text button and it worked fine, it just didn’t work in my DVD player. So, my question is: how do I create a menu button in Encore (from scratch and not from the library) that has a highlight when selected on my DVD player?
Also, is there a good source for freeware buttons and menus that I could download and use in Encore?

I don't fully understand what I did, but it is now working. That is, I created a new button and the highlight works just fine. If I look at the layers tab, the new button and the old button have the same layers. I guess I could open them into Photoshop, but I have never used PS, so was hoping I could do this all in Encore. Guess now is a good time to learn PS.

Problems with Encore CS4 Flash Playback in webbrowsers

Here's my problem. I made a great DVD I was hoping to show online.
There are several options when I export.
You have export to flv or f4v. I'm not really sure what the difference is but I tried both. When I export to f4v I great great playback in firefox and new versions of IE...but older versions don't play.
When I export to flv I get choppy, unwatchable playback from all browsers. Even when I set the quality to low, the video is still crystal clear, almost like this option does nothing at all.
I was thinking maybe I could somehow compress the flv after it exports, or even hack the f4v to play in old versions of ie but I have no idea how to do either one!
These are both streamed btw. I know I saw that you can throw it up onto playstream and thats supposed to help playback, but my company doesn't want to pay for it.
Am I missing something? I'm under a really tight timeframe to have this stuff finished. Please help!
Erik

FLV and F4V use different codecs for Flash video. H.264 in case of F4V and On2 VP6 for FLV. There's a difference of bitrate between different quality presets. You can check the bitrates of files generated using some tool. Your video might be very static to feel the different be the two quality settings.
F4V is the new format and need a newer version of Flash Player. Please update your Flash player and try again to play the F4V files.
Playstream doesnt support F4V format. You can only export FLV files to Playstream.
It might also be an issue of low bandwidth while playing a streaming video. Are you playing is locally or from a web server.

CS5 Encore Animated Menu Rendering Problem

Anybody who could help! I am still experimenting but haven't find the solution (either very simple, or a serious bug ). Here is the problem: If I do any edit on the menu after setting the poster frames and/or inserting a motion (avi) or still (wav) background and re-render the menu, it plays the audio but shows the highlights only on a black background. Before rendering, all the (non-moving) background and/or the button pictures can be seen. For a simple experiment, I use the "NTSC Blank Menu" from the "General" Set in the Library panel with the "Drive-in Video Button". My only solution at this point is to start from the beginning with the Blank Menu and copy everything from the non-functioning menu, and insert the background and/or the button pictures (via the poster frame selection), but do not touch anything at this point, and render it, it works as it supposed to. I checked the layers in Photoshop and there is no difference between the functioning and non-functioning menu layer sets. (It points to the animation part as a possible culprit in Encore.) Also, I couldn't find any way to just remove/reinsert the background/button pictures and make it work. This might even be a quirk only with this menu? I would greatly appreciate any suggestion. - Laci.

Hi LaciG,
I just encountered the same problem tonight. So I knew exactly what you were refering to. I tried several approaches to work around this issue including erasing the motion menu background source file and re-importing in and starting the menu from scratch again and neither worked. Eventually I did find a work around here it goes: First I erased the buggy menu and motion menu source file (AVI). Next I copied the whole Encore project file and renamed it. Then I copied and renamed the avi file I used as the motion menu. After this I went in and used the template menu I originally used but renamed it in the asset list. Like you said when ever you mess with the menu like changing the chapter timeline poster or such, it messes up the render. So I made sure everything was the way it needed to be then added the AVI to the motion menu. I re-rendered and it worked. I know this is convoluted but it works, I guess this a good start but I may work on finding out what specific step it was in the process that did it. I had a similar problem in CS4 but could never figure out how to fix it and now that I have Windows 7 using CS4 Encore was a nightmare so I switched to CS5 and ran into the same bug as you. Well I hope this helps

Encore CS4 Flash versions of DVDs broken

FLV Flash builds of our DVDs look fine, but navigation is very inconsistent and mostly broken.
F4V output seems to crash the machine before anything gets output.
Everything else is fine, the DVDs work and play perfectly. Has anyone got any ideas about this? It sure would be cool to generate flash versions of our DVD projects for customer approval, feedback etc. But we've never been able to make a flash build actually work completely...
Any guidance would be appreciated.
Kenny

If your server doesn't like spaces in file names, it's likely due to HTML address rules. However, these files won't be linked via HTML, but through the AuthoredContent.xml file directly into the SWF playing in the Flash player, which doesn't have the same limitations as HTML.
If your server is kicking a fuss up about this, replace the single space character in the PNG filename with an underscore character (do this at file system level), then edit the AuthoredContent.xml file and replace the space character in the PNG filename with an underscore character. Save everything, and then upload the files in the same hierarchy that Encore exports.
That should do it.

Encore CS4 Flash output - server doesn't like file names

Apparently my ftp server for my web site does not like files with spaces in the names, but Encore seems to use spaces in some of the file names for the png files in the menus. Is there any way around this? Can I force it to replace spaces with underscores? Can I go in and manually change the links and the file names (there aren't too many). this is very annoying - how could this happen?
Thanks,
Scott

If your server doesn't like spaces in file names, it's likely due to HTML address rules. However, these files won't be linked via HTML, but through the AuthoredContent.xml file directly into the SWF playing in the Flash player, which doesn't have the same limitations as HTML.
If your server is kicking a fuss up about this, replace the single space character in the PNG filename with an underscore character (do this at file system level), then edit the AuthoredContent.xml file and replace the space character in the PNG filename with an underscore character. Save everything, and then upload the files in the same hierarchy that Encore exports.
That should do it.

Encore CS4 Root menu problem

Heya peeps,
On my main menu (the first one that appears when a dvd is inserted after a quick animation) if i click the button to start the movie and then press root menu the player takes me back to the main menu. However when i goto scene selection for the same movie (the scene selection menu is accessed via a button on the main menu) and choose a chapter then i press root menu it takes me back to the chapter menu. i want root menu to goto the main menu after choosing a chapter from the scene selection menu. please help

m1n1g33k wrote:
i assume then u cannot change the title link for the movie? as in set it to goto the chapter page it was played from
Sure you can.
Go to the Build tab, or go to the Flowchart tab and select the disc icon. The Properties panel for the disc will become available and you can set the Title remote function from there.
-Jeff

Transacoding Blue Ray project in Encore CS4 gives error!

I am transcading a high def (AVCHD) project fo a Blue Ray image on my hard disk.
The transcaoding runs for about 6 hours and when done it gives me the following error:
Blue-ray Error:"device not ready", Code:"3", Note: "File can not open.(G:\MyDojo\cruise to alaska-2010\AuthorScriptHDMVSessions\-sessionFile_Asf-session_1_video.m2v.ves) -
The path is a valid path and the file exists.
Every time I try to rebuild, not having exited Encore, results in same error within seconds. Exiting Encore and re-building, starts the whole loooong process over.
Any ideas? Please help.
NOTE: I used this method once before and it worked just fine.
Running CS4 on a Vista Ultimate w/8GB Ram, plenty of disk, DELL XPS720.

Some reading, and fixes if you have not updated
Encore CS4 Roxio component problem http://forums.adobe.com/thread/400484?tstart=0
More on Encore and Roxio http://forums.adobe.com/thread/528582?tstart=0 or direct to
http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS
Long File Names Cause Crashing http://forums.adobe.com/thread/588273
And #4 Here http://forums.adobe.com/thread/666558?tstart=0
And This Message Thread http://forums.adobe.com/thread/665641?tstart=0
Encore Tutorial http://www.precomposed.com/blog/2009/05/encore-tutorial/
Things and Software to AVOID when authoring/burning a DVD
Read all links/sub-links to create a "best" burned disc
Start --> http://forums.adobe.com/thread/608660?tstart=0
#2 has WHY Explained http://forums.adobe.com/thread/607390
Plus a Microsoft note http://support.microsoft.com/kb/314060
And another note http://support.microsoft.com/kb/982116
http://forums.adobe.com/community/encore/encore_faq

Encore CS4 freezing up on import and build

Using Encore CS4 and having problems in two different projects. In one, Encore freezes up when I attempt to import a large asset (it's a 1.4GB MP4 file). There is nothing else in the project - I'm trying to get started with it.
In a different project, everything goes well until I attempt to build the project, at which time Encore is once again freezing. In this project, I have two AVI files placed one after another and a single, very simple image as a menu - nothing fancy.
I'm running Vista with 2GB of RAM.
Thanks in advance.

robhuddles,
I'll assume that you are Exporting from PP CS4, as Encore CS4 is only bundled with it.
Try a "test":
Export as DV-AVI (Video only), and PCM/WAV 16/48 (Audio only). Import the DV-AVI as a Timeline and the WAV as an Asset. Place the WAV on the Timeline with the DV-AVI. Link your Menu to it. I'd alter the "test" Menu, so there is only one Button and it Links to the Timeline. Set End Action of Timeline to Return to Menu. Check for errors, then Burn this "test" to a DVD RW. Does this work?
Note: I would start a new clean Project. You can Import>As Menu, your existing Menu, but DO modify it for this "test," so there is ONLY one Button. You do not want un-linked Buttons in the "test."
Hunt

Encore CS4 Flash Rendering Problem

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