Encore CS4 freezing with Windows 7

I have recently installed Production Premium CS4 on my new machine and have NO issues what so ever with any of the programmes accept for one... you guessed it Encore. I've had trouble over the year with all of my Encore versions but have always managed to get the running stable. My current version is installed and working on a Dell duel Xeon 3.2 machine running XP with no issues.
The Issue:
Fortunatly I can replicated it every time. Load Encore, open a Blu-Ray project and click on "Help" - "System Info..." bang computer locks up and a 7 sec reboot is required. System status = No other programmes running, Encore fully updated, Windows & fully update. It will also freeze if I import footage create a menu and click built project.
My System
I7 Intel 2.66
12Gb RAM
Windows 7
120Gb SSD Drive running C/ Windows and D/Apps.
Storage 3x 1TB drives
I have tried running installing it on a standard 7000rpm drive too but same issue.
Any ideas?

Hello, pgauba
1. Install the new pxhlp driver from http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&P ARAMS=
2. Turn off the sleep mode off in Windows 7.
Thank you for your reply.
I'm very happy that you are suggesting a solution for a computer freezing using Encore in Windows 7.
Could you please let me know how these actions will help?
Please note that, the issues are NOT related to the "disc burn" process.
I'm particularly afraid to install a Roxio driver without a good knowledge of what it's means, specially if the problems doesn't occur in the disc burning process or BD drive detection.
Also, related to Windows 7 "sleep mode", I don't see problems to deactivate it, but I would like to know how this is interfering with Encore.
Again, thank you very much for your kind help
Valter-Brazil

Similar Messages

Is CS4 compatible with Windows 8 Pro?

Is CS4 compatible with Windows 8? If yes, then what procedure should be followed upgrading from Vista (64-bit) to Windows 8 Pro? Pls advise and all help would be appreciated.

Regardless, do not do an in place upgrade. Back up data, deactivate software and do a clean install of Windows followed by installation of your applications.
Bob

DW CS4 compatible with Windows 8 or 8.1

I'm still using DW CS4 version 10, right now on Vista.
I need to know if this version will work on Windows 8 /8.1
Microsoft says it does, but a lot of users say it doesn't.
Problem is that I'm changing from laptop since the old one is used up. And I don't have the extra money to buy another version of DW.
Thanks to inform me.
Kind regards
Martine

There have been successes running CS4 on Windows 8 based on postings in this forum. If you search this forum using terms like "CS4 run with windows 8" you will likely find some helpful information to get your best shot at a successful installation.
According to the Microsoft Compatibility Center it has been deemed to be comopatible, but that appears to tbe the opinion of just one contribution. Check for yourself since it might be a handy thing for you to know how to use:
http://www.microsoft.com/en-us/windows/compatibility/CompatCenter/Home?Language=en-US

Is adobe premiere pro cs4 compatible with windows 7 or 8

is adobe premiere pro cs4 compatible with windows 7 or 8?

CS4 forum http://forums.adobe.com/community/premiere/premierepro_previous?view=discussions

Encore CS4 crashes under Windows 7

Jeff – I hope this email method of getting a forum message up does work, as currently it’s impossible to sign in to the forums (just get an endless loop of flashing screens about signing in to the forums – great)
Anyway, I’m still trying to get CS2 up and running, and all I’m seeing is silly attempts by support and no progress since July.
My original case on this (#211070010) had the following action: 6th Aug I was sent a copy of CS4, which is useless as it can’t open my CS2 projects, which I reported. Then about 15th August I was asked if the CS2 fix I’d been sent had worked. Since I hadn’t been sent anything I said ‘no’ and the case was then closed!
Then a new case (#184634426) was opened, and Support contacted me to ask what the problem was(!). They then took over my PC one night and proved to themselves that CS4 didn’t work. They then downloaded Creative Suite CS3 to try Encore CS3 – the theory being that if CS3 could open CS2 projects, it could maybe save them in a format CS4 could open. Great idea, but what they installed was useless as Encore CS3 is in Production Suite, not Creative Suite. When they found that out, they gave up and disappeared and I’ve never seen them since, despite telling them they were looking in the wrong install package.
Anyway, I downloaded the right package, thinking I could try Encore CS3 on a 30-day trial, and if their theory worked, then good. If not I’m back to square 1 again. BUT, even though I’ve said I want a 30-day trial, the stupid CS3 installer still wants a serial number, which I obviously don’t have.
So here we are again – 3 months down the track, a case open for over a month, nothing happening, and no end in sight.

Jeff,
Encore CS4 crashes when I try and open Encore 2.0 projects with a meaningless error message that doesn’t tell me why it is crashing or how to fix the project to make it open it. And nobody can explain what the error message means or why it happens, so I have no clues as to how to address the problem. I have used Encore CS4 to try and open all my old projects and basically if it’s a Premiere-only output file its happy, but if it’s an Encore-only built ‘slideshow’ project it will crash. Which means most of my projects won’t open.
I have also tried all the Adobe published tricks to fix ‘bad’ projects, which can change the error message to ‘Proxy stream does not support requested functionality’, which is also meaningless and no one can tell me what I should then do to address the underlying issue.
Encore CS3 may or may not work – I don’t know, as I can’t get it past asking for a serial number, even though I just want a 30-day test period to see if it can re-save the project to improve things for CS4
Encore DVD used to run fine before this stupid re-registering issue happened.
All this is on Windows 7 (yes, I know 2.0 isn’t ‘approved’ for Win7, but as I and many others have found, it runs fine).
I really don’t know why Adobe doesn’t just send us RegEdit instructions to turn on or off the bit that says ‘this program is registered’ and then we could all stop bothering you – it would be a much much simpler and cheaper fix for all of us, Adobe included, than all this farting around.
Don

Will CS4 work with windows 8?

I have just loaded the 2 discs onto a new PC with Windows 8. The upload seemed to be successful but I cannot access the working screen - the computer has all the folders for Bridge, Encore etc but now "applications"

Hi John
Even though my PC took in all the files, as you know I was concerned that the application icons were not available to activate the software. I’m not that technically minded so didn’t want to fiddle with EXE files so uninstalled and tried again. This time the icons appeared on the start menu page of Windows 8.1! Although I haven’t edited anything yet, I accessed the programme and everything seems to be working! Thanks for your time and getting back to me and at least this site can state that CS4 DOES work with Windows 8.1. An answer I couldn’t find anywhere on the web.

Encore CS4 freezing up on import and build

Using Encore CS4 and having problems in two different projects. In one, Encore freezes up when I attempt to import a large asset (it's a 1.4GB MP4 file). There is nothing else in the project - I'm trying to get started with it.
In a different project, everything goes well until I attempt to build the project, at which time Encore is once again freezing. In this project, I have two AVI files placed one after another and a single, very simple image as a menu - nothing fancy.
I'm running Vista with 2GB of RAM.
Thanks in advance.

robhuddles,
I'll assume that you are Exporting from PP CS4, as Encore CS4 is only bundled with it.
Try a "test":
Export as DV-AVI (Video only), and PCM/WAV 16/48 (Audio only). Import the DV-AVI as a Timeline and the WAV as an Asset. Place the WAV on the Timeline with the DV-AVI. Link your Menu to it. I'd alter the "test" Menu, so there is only one Button and it Links to the Timeline. Set End Action of Timeline to Return to Menu. Check for errors, then Burn this "test" to a DVD RW. Does this work?
Note: I would start a new clean Project. You can Import>As Menu, your existing Menu, but DO modify it for this "test," so there is ONLY one Button. You do not want un-linked Buttons in the "test."
Hunt

Does Photoshop CS4 work with Windows 8?

I tried to load the Photoshop software from my CS4 disk and I get an error message Startup is corrupt. Contact Adobe. It loaded perfectly in Vista previously. What do I do now?
Tom Cranmer

We have only tested Creative Suite 5.5 and 6 with Windows 8. Did you receive any error messages when installing Photoshop CS4 under Windows 8?

Is Photoshop CS4 compatible with Windows 8?

I am leaning towards finnally moving away from my XP unit and onto a Windows 8 unit. I want to confirm my CS4 is compatible with Windows 8 and what (if any) extra steps I may need to take to get drivers or such.
Please advise....THANK YOU!!
-jovil99

I run it successfully on Windows 8.1.
-Noel

Itunes Videos freezing with windows 7!

I just got a brand new dell studio last week; i installed itunes 9 with the 64bit and for the first few days it worked just fine and now I will be watching a movie on itunes and my computer will freeze and go black, requiring me to do a manual shut down because i can no longer move my cursor or click anything. I've heard other problems with windows 7 and itunes. When i insert a regular DVD into windows media it works just fine. So far my computer only freezes with my itunes videos but who knows next week it could be my music too!
HELP!

I had the same issue for windows 7. Right click on the iTunes setup file and run as administrator, it works.

Will PS CS4 run with Windows 8.1?

I was having issues loading PS CS4 on my Windows 8.1 computer, when I contacted ADOBE support via a chat session, I was told;
Adobe: Mark, It is not possible to activate Photoshop CS 4 on Windows 8.1
Mark: Even if the product key had no issues?
Adobe: Yes, It will not work.
Mark: So, if someone had CS4 running, then upgraded their computer to win 8.1, cs4 would not run?
Adobe: Yes, you are rignt.
This is pasted directly from my last chat session(I replaced the "expert's name with "Adobe"). The thing is, I loaded AI CS4 without issue.

It should run just fine on Win 8. Gets a little more hassel when you get down to Photoshop 7 and below.

Premiere CS4 freezing with ATI 4850

My system:
Intel Core i7-920 Bloomfield 2.66GHz
EVGA 141-BL-E757-TR LGA 1366 Intel X58 ATX X58 SLI
Corsair 750W PSU
6GB DDR3
and I've upgraded from a Geforce 7800GT to an ATI XFX Radeon HD 4850.
Adobe Premiere CS4 freezes after a minute or so of playback with my ATI HD 4850. The screen literally freezes and I have no choice but to force a reboot. On my Geforce 7800GT, the playback is laggy/unresponsive but it never froze.
I've sent it in to XFX for repair previously because it wouldn't play back any HD video files. But now everything plays fine except playback in Adobe Premiere. XFX even sent me a benchmark test for Devil May Cry and because my computer passed, they refuse to RMA the card again.
I've tried EVERYTHING!
- Several different versions of the drivers: 10.4,10.3,9.11, all with no luck.
- Enable ATI Overdrive: when I auto-tuned it, it immediately crashed my computer and would do so consistently upon start-up so I had to disable it.
Any advice/comments/feedback would be greatly appreciated.
This is my second ever ATI card and I must say I've been very disappointed. I have never been able to have one work 100% for even a full 24 hours!!!

I had issues with my Radeon 4670, similar but not quite the same as yours. In my case, rolling back drivers to 9.11 was the solution, but it sounds like you've already attempted that. If that hasn't solved the problem, and you're only seeing the issue after a minute or so of running PPro (my issue revealed itself immediately), I would look at a cooling/overheating problem. The newer GPUs (even though the 4000 series isn't that new) run hot even when they're not doing anything, and once you put them under any sort of load, the temperatures skyrocket. And since yours crashes during the auto-tuning, this lends more creedence to this theory; I was able to clock mine all the way up, but it's got a big honkin' aftermarket cooler on it.
I'm assuming you didn't send your whole PC in when you RMA'ed the card, so, 1) you don't know what kind of setup they tested the card in and 2) you don't know if they tested the card at all. For all practical purposes, this card should work "fine" with CS4, so the likelihood increases that there is some sort of physical defect with the card or cooling. Other folks here have a better grasp of the hardware and how to get the most from it (I'm more of a plug-it-in-and-hope-it-works kind of guy), so they might be able to tell you some ways to test the card and check its operating temperatures.

T61 Freezes with Windows 7 Ultimate

I have had my Lenovo T61 7662CT since May 2007. It used to run fine with Windows Vista Home Premium. Until I installed Windows 7 Ultimate. Generally it operates fine, but every now an then (about every 15-30 minutes) the OS just freezes, there cursor turns into the busy icon (rotating ring thingy) and everything becomes non responsive. The freeze lasts for about 45 secs - 1 minute and then it unfreezes and goes back to normal. It does not happen during any specific activity, I've seen it happen during video streaming, page scrolling, switching through browser tabs, going through my desktop based photo gallery. It's terribly annoying.
This is what I have tried and has not worked for me:
- I have tried re-installing Windows 7 more than two times but the problem persists.
- I updated almost all my drivers (incl. NVIDIA graphics driver) to the latest one from the lenovo t61 driver downloads but the problem would not go away.
- Halted all spyware and virus scanning services running in the background.
- Even after a fresh windows install (with no extra applications installed), I see this issue.
Btw. Windows Vista and Ubuntu run fine (and even Windows 7 Beta ran fine).
Hoping anyone else seen this issue with a Lenovo T61 7662CT and has found a solution. I love my laptop but this issue drives me nuts (and please don't make me go back to Vista)
Thanks
Solved!
Go to Solution.

Machine specs? Total memory? Video configuration? Hard to start without key information.
T520 4239-CTO
T61/p 6459-CTO (Gone but not forgotten)
A31/p XP Pro 1 gig memory
A30/p XP Pro 1 gig memory
TP600 Win 2K 288 mb memory
701C Win 98 Don't ask

Satelite L300 freezes with Windows Vista

I am using Satelite L300 Laptop with Windows Vista.
Once login its freezing, so I used to do Toshiba HDD recovery and formatted and installed with its Recovery tools.
Now its logging in with normal mode.
The problem is if I use multiple task or open a window or anything the laptop is hanging(freeze).
Again I have to forcely I need to start with safe mode and then normal mode and again I get same problem.
Can anyone tell me the solution?

> The problem is if I use multiple task or open a window or anything the laptop is hanging(freeze).
Maybe some of your applications cause this issue
I think you should check what particular software could cause this I mean its not impossible that an 3rd party applications which is running in the background would be the reason for your troubles
Of course it could be also related to a hardware malfunction. It looks a little bit like a RAM issue but that just a personal suggestion.

CS4.2 with Windows 7 playback stutters - any ideas?

My cs3 on xp pro on another computer plays back beautiful streaming video in automatic mode in the playback and timeline windows, but CS4 4.2 on my new core I7, 12 gig ram, 1 gig graphic card ati 4850 plays back a Draft quality in automatic mode with no stutter or slight shifts, but if I switch it to High Quality it looks nice, (Like automatic in CS3) but when there is any movement like turning a head or camera movement it looks like it's skipping frames here and there very subtlely. I've tried turning off and on aero by right clicking on the shortcut, but it does no good. I'd rally apprciate any ideas you may have. I'm only cutting DV files at 29.9. Thank you

First let me say that I have been fighting PrPro CS4 for about 4-5 days now, and only just started reading in here to figure out what i could do to "fix" my problem. I was having all sorts of fits with the playback inside of PrPro freezing and then "not responding." I came across all kinds of posts about computers, memory, drivers and settings, operating systems and all of that. It wasn't until some one that is also having struggles stated that they had a USB drive for unrelated storage did the light go on. So I disconnected my 2 USB drives (one a 250GB desktop Thermaltake drive and the other a 320GB WD My Passport) and loaded up a project that had all been rendered useless. VOLA, working like a charm now. Just like old times, I love my PrPro CS4, where about 2 hours ago I was ready to start working on my resume...lol
Bottom line, don't leave a USB drive hooked up.

Encore CS4 freezing with Windows 7

Similar Messages

Maybe you are looking for