Encore CS4 menu render error

Has anybody come across this error:
Adobe Encore has encountered an error.
[..\..\Src\VideoFrameManipulators.cpp-478]
I'm getting it when rendering menus. If i completely remove the video backgrounds from a project it builds fine. The video file in question is just a typical AVI DV file. I created an entire new project only loading in the menus. Render the menus and error pops up again. I've tried converting the avi to quicktime (for the heck of it) and still get the same problem. Very frustrating. I have since done another project with video bgs and had no issues.
I'm using Vista 64bit. Q6600 processor, 8GB memory, plenty of hdd space.
thanks
Ryan

Ryan,
Tell us about your DV-AVI file. Does it have muxed Audio? If so, what format/CODEC for the Audio? What is its Duration? If it's not muxed, does the Duration of any Audio match perfectly (or very slightly shorter - not longer - than) the Video portion?
Per Jim's comment, I have used WMV, DV-AVI, MPEG-2 and .MOV AV files, and have not encountered any problems with any of these.
Last thought, do you have any Button Transition AV files? If so, you need to make sure that the Audio portions for the Motion Menu and the Button Transitions matches.
Good luck,
Hunt

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<?xml version="1.0"?>
<!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd">
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<time year="2009" month="8" day="3" hour="2" minute="39" second="10"/>
<user guid="REMOVED FOR POSTING"/>
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<register name="EAX" value="0x0000000b"/>
<register name="EBX" value="0x00000000"/>
<register name="ECX" value="0x0fc80058"/>
<register name="EDX" value="0x00000000"/>
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Finally I have found a workaround. I set all the motion menu's to no animation and build the projetc. Afterward, I put the animation on one menu and I render it. It is very long but it works. now my problem is elsewhere. On my output BD, some menu's only have a few second of animation before they loop. in some cases i dont even have a second. I have rebuilt my project and I have the same effetc but Encore seams to have put loop points at random.

Adobe Encore CS4 crashes during Render Progress

After creating entire menu without any problems ( there is occasional encore system crash...) I go to File and then Render Project. Rendering process start with rendering of my audio file and then it goes to "Rendering menu" and crashes every time! I called technical support but after couple of hours i was told to give it a rest and try call them next day... I have bought CS4 back in June 09 and it was running kinda good, I had a system crash from time to time but never a problem with rendering. Now it will not even render my old projects that I have successfully burnt in the past. I get the same error every time; " Adobe Encore has encounter an error. [..\Port\PhotoshopObject.cpp-568] " and after clicking on "continue" button Encore disappears... I have formatted my "C" drive reinstalled windows vista64, reinstalled all software downloaded "new" file from adobe and reinstalled Encore again but the problem is still there. I also read some post about encore crashes and i even deleted my nvidia dll driver but Encore crashed as usual... Does anybody have any idea how to solve this?
Thanks

Well,
it seems you have run Encore in the past succesfully (more or less) and this is the first "big stop".
I'd suggest few tips:
-have you recently update firmware, drivers of your video card or something else? If yes, I'd try the previous one, though I had to say that I'm working great with the newest beta 196.34 and my GTX 295.
- It's just a menu render matter? or everything can't be rendered? (you probably know you can render every menus/assets one by one).
Let's know
Ciao
Giorgio
P.S.; sorry for delays in answering but I have connection problem (provider), router keeps net connection but loose internet several times (has been "infected" by Bill's one?)

General Error when I try to out put DVD in Encore CS4

I have been trying to output a dvd from and encore project and am continually getting errors. I have imported mpg movie assets. I am working on Encore CS4 Windows XP. I get "General Error" message.
I have also tried other file formats like AVI and still got "Transcoding Failed"errors with the transcoding process, not one of the settings in Transcoding was working, that was when I went to mpg files, those are already dvd ready assets no transcoding necessary.
Any Help would be greatly appreciated.
Thank you

Thank you for responding.
I am on system Windows XP
Service Pack 3
I7 Processor
2.8 GHz, 3 GB Ram
HDD
Using 103 GB
Free Space 828 GB
Encore Project:
Simple Menu with 2 navigation buttons linked to two assets on seperate timelines.
The Assets:
mpg file Duration 0:36:40 File size 1.6 GB
mpg file Duration 0:38:47 File Size 1.8 GB
I just imported the assets as timelines, there are no chapter markers for navigation nor no editing on the timelines, I just want to output to DVD and I'm getting "General Error" When I start to build.
file fits on 4.7 DVD
DVD Transcode Settings are at "Don't Transcode"
DVD Transcode Status are at "Don't Transcode"
Hope that covers it, thank you so much for your help

Encore CS4 crash on render motion menus

When I first installed Encore CS4 (Windows 64-bit computer), it crashed every time I rendered my motion menus. I found a thread on this forum from 2009 that discussed this issue, and installed the Roxio patch (or whatever it was called)--that was the recommended solution. After that, render motion menus worked fine so I thought the problem was fixed.
But over the past few weeks, it has started happening again--intermittently at first. But today, every time I go to render a motion menu--with different PSD and MPEG-2 files--it crashes every single time. I am beyond frustrated.
What should I do? Since Encore has rendered motion menus fine for the past few months for me, I'm doubting that it's the Roxio issue. I read somewhere that profiles can get corrupted and can be reset. But I have no idea how to do that. So before I start screwing around with stuff, I figured I would come here and see if anyone has any ideas for me.
Thanks for your help.

Here's what I might try.
Start new project (probably after restarting my machine for good measure).
Open a library menu with motion.
Render. Does that work?
If so, I'd look a bit harder at the motion assets. Try an old project that worked, and bring those assets into a new project for motion.
I'd try reinstallng the roxio patch, if it fixed this before. (I don't think was what it was intended to fix, but I wouldn't argue.)
If none of that works, I'd consider a repair install. See number 1 here:
http://kb2.adobe.com/cps/408/kb408826.html

Encore CS4 bluray error: fatal error, code "6" Internal error m_ptsOfNextGOPis empty

I am using Encore CS4 4.0.1 (the latest version from what I can see) on Mac OSX 10.6.3
I am on a Mac Pro 1,1 with 2 2GHz Xeon Dual Core Processors
I have 5 GB of Ram
The Mac has the standard Nvidia 7300GT.
I have successfully created several BD and DVDs and nothing has changed.
I have a 1080 50i BD h.264 project with 2 hour 37 minute timeline and I am looking to create an h.264 BD 25 image. The project has two menus: a main menu with two buttons and a chapter selection menu with 7 buttons. Check project reveals no issues with anything.
I have searched the forum and tried the various solutions I found such as disc name, etc. The name is all in capitals with no spaces.
I googled and found msxml problems/solutions and other such things related to windows that do not apply to me as I am on Mac.
I get the following error at the very end of the build process:
Encore CS4 bluray error: fatal error, code "6" Internal error m_ptsOfNextGOPis empty
Any ideas? Hope I gave enough information. Thanks in advance

I do not know exactly what the problem was with the menu. I am assuming the menu was the problem because when I created a new encore project with the same video, audio and photo assets but with new menus there was no problem. I think that at the time I read there some people were having a problem with the template I originally used for my menus so I simply built a new menu from scratch in PS CS3. I think the original menu was party menu hd.
Sorry if that is vague but it worked so I did not look any further into the problem and I have not had any recurrence.

Encore CS4 menu render error

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