Encore CS4 refuses to see Blu-ray burner

Using Encore CS4, I had previously been able to burn HD video using my LG Blu-ray burner. Recently though i have been unable to build my projects and bun to Blu-ray. I get a "None Found" from the Recorder selection of the Build Project window even though the burner does display as an option when I select DVD as the recording format. I believe that one of two possibliites exist: 1. Some other software driver has broken my blu-ray driver and Encore can no longer see it, or 2. Some other software has captured the blu-ray burner device and Encore can no longer use it. I have already removed "Nero" because i have herad that it can cause Encore grief. Any suggestions would be appreciated.

Hi,
There were some issues with Encore CS4 for blu ray on windows 7.
Install latest pxhelp from -
http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS=
This may resolve this problem.
Thanks,
Pankaj Gauba

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Encore CS4 does not recognize Blue Ray External Driver

I just bought a LG blue ray external drive writer which comes with Cyberlinks SW. From Premiere, I opened Encore to burn (build) a sequence on the LG Blue-Ray burner, but it does not work: - In En Project setting, the “Player” is grayed-out and only “Adobe Player” is displayed. - In En Build tab, when I choose the Format as Blue Ray and Output as Blue Ray Disk, the Build button is grayed out and Recorder shows None Found. However when I change the Format to DVD, the Build settings automatically change and the Recorder LG Blue Ray is shown. How do I make En to recognize the LG Blue Ray and burn in Blue ray format? Thanks, Vlad.

There are many threads in the Encore forum regarding reasons that burners are not seen. Most of these problems can be traced back to specific software, and most of the rest have to do with how the hardware is set up. You can find most of these in the main forum, and the Burning DVD sub-forum, with a Search.
First thing that I'd check is that your OS sees your hardware. In Windows, Control Panel>System>Device Manager. Check here (or within your OS) to make sure that it's just not a bad installation.
Good luck,
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Encore CS4, Windows 7 (beta) + Blu-ray = blam!

Anyone else testing on Windows 7 (beta) seen this? On Win7, I've had no issues with Encore through 3 DVD projects, and rendering with After Effects to both MPEG-2 (DVD) and H-264 (Blu-ray 1280x720) has been fast (at least 3x faster than Encore on Vista), but the instant I choose "Blu-ray" from the Build menu, or import a H.264 asset, everything in Windows 7 freezes and I have to do a hard reboot. It's the only Windows 7 major issue I've had so far.
I've been able to reliable replicate this at least 4 times - start Windows 7 64-bit, open Encore CS4 (fully updated), create a brand new Blu-ray project, and (since the first screen I see says "Build DVD") change the Build drop-down to DVD and - oops, the mouse is frozen, the CPU's pretty much stopped... no, it IS stopped or in some loop or something, but Windows is frozen.
I'm not expecting Adobe support, but hopefully they can remedy this in the future and - a warning - close all your apps before you try this on your machine. If I switch over to Vista Ultimate 32-bit, I can do the whole blu-ray project through to burning with no errors (I still prefer to transcode in AE, Encore is a slug), but I can't get past that drop-down on Windows 7. Odd.
My specs: 8GB RAM, Q6600, oodles of HD space, CS4 Master Collection, all latest revs and patches.

You need to do following things to get it working -
1.     Install the new pxhlp driver from http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS=
2.      Turn off the sleep mode off in Windows 7.
          Steps to turn off the sleep mode -
1. Go to control panel
2. Click on system and security
3. click on power option
4. click on change plan settings for Power saver
5. Set the "Put the computer to sleep" value to "Never"

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Hi there,
I have a Blu-Ray concert video project consisting of 3-menus, 4-sequentially linked timelines (intro-1, intro-2, main concert timeline, and credits).
All audio assets consist of 96k/24-bit WAV files from the same professionally rendered mastered audio source.
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When importing my 96k/24-bit audio assets in Encore CS4, they all show as Blu-Ray compliant and maintain the 'Do not transcode' property in the assets menu.
However, after rendering the project to Blu-Ray I immediately noticed that the main concert timeline (2-hrs 10-min) had been transcoded down to 48k/16-bit while the other smaller intro/credits timelines had rendered correctly and were playing back at the desired 96k.24-bit rate.
In order to eliminate possible issues with the main timeline's audio file source, I created a smaller main timeline (35-min) using the exact same audio source files and lo & behold - the main timeline was not down-transcoded and is playing back at the desired 96k/24-bit rate.
I'm wondering if there is a non-documented limitation in rendering audio files over a certain size as my main timeline is made up of 2-total WAV files of 2.2Gb each.
I have the ability to import a single AIFF file at 4.4GB for the main timeline - but for some reason CS4 does not recognize AIFF files as Blu-Ray compliant and will show the transcode setting as 'Automatic'.
Imported AIFF files always showed as 'Do not transcode' in the Blu-Ray assets menu in Encore CS3 (even though there is a documented bug which prevents rendering AIFF audio to Blu-Ray and I would have to convert to WAV files and re-import anyway in CS3).
My next step is to try splitting the main timeline into shorter chunks, but this is not the direction I want to go in.
Any help would be greatly appreciated!
-Cheers

Ok, solved my own problem - solution below for those with similar issues.
1. My audio timelines exported from Final Cut Pro as AIFF are actually 'AIFC' which is technically not Blu-Ray compliant, thus Encore will need to transcode. Unfortunately - Encore has no quality preset settings for dealing with PCM audio transcodes higher than 48k/16-bit (why not?). Encore CS4 will happily pass 96k/24-bit through to a Blu-Ray build without transcoding if the supplied file is true AIFF (not-AIFC) and/or similarly compliant WAV files.
2. My main Encore timeline consisted of 2-WAV files at 2.2Gb each placed in a single Encore timeline due to the total audio being over 4GB thus requiring me to split the source audio files in half in order to stay under the 4GB limit for WAV files, and also because I had to export the FCP audio timeline using Compressor in order to generate Blu-Ray compliant audio files (non-AIFC). Also - (possible bug?) if Encore has 2-separate audio files in the same timeline it will transcode the audio to the current project's default audio settings (48k/16-bit in my case) - even though the assets are showing as 'Do not transcode' in the asset menu for Blu-Ray. It clearly states in the Encore CS4 manual that imported WAV files at 96k/24-bit will not be transcoded - but it appears in this case when 2-audio files are placed in the same timeline that it will transcode with no warning - bothersome to say the least.
I suppose the alternative is to work with a lossless audio format which supports files larger than 4GB - which would only require a single audio file for a single Encore timeline, but other than DTS Master Audio (not available on this project) I'm not sure what audio format would work in Encore to support 96k/24-bit audio files larger than 4GB.
If anyone knows - drop some knowledge!
-Cheers

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[topic moved to iOS subforum]

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hello,
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hello,
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DVD & Blu Ray Burner Drive Trays Do Not Stay Open When Media is in the Drive

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Matt

Hey Zagayer,
Thanks for using Apple Support Communities.
As you now have two optical drives in your Mac Pro, you need to be able to choose which drive to eject. That is built into the system. You just hold the Option key while tapping eject for the 2nd drive.
OS X Mountain Lion: Eject a disk
http://support.apple.com/kb/PH10613
If your computer has two optical drives, hold down Option-Media Eject or Option-F12 to eject a disc from the second drive.
Have a nice day,
Mario

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robertjeffrey
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Local Disk C
Users
Owner
AppData
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Adobe
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Encore CS4 refuses to see Blu-ray burner

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