Encore CS5 fails/crashes/freezes...can anyone advise?
Hi,
I am having problems with Adobe Encore CS5, Master Collection. I am having this with both my hi-end PC and laptop of the following spec:
HP Z800 Workstation
Intel Xeon CPU X5650 @2.67 GHz (12 Core)
6.00GB RAM
Win 7 64-bit
HP Elitebook 8740w
Intel Core i7 CPU Q820 @1.73GHz
8.00GB RAM
Win 7 64-bit
Upon starting a new project, Encore fails pretty much every other time when you do one of the following actions:
when you import m2v files as assets
when you import a PSD file as a menu
when you click 'Save' (but it does save the project)
when you start to build a DVD
when it is approaching completion of building a DVD but still writing out the disc (upon trying the disc it does work)
when you start to build a DVD, Encore fails and you cannot eject the disc from the tray unless you hard re-boot the pc.
A very annoying and time consuming problem, that must be a software issue as I have just had my Z800 maintained and had CS5 suite re-installed. This project I am creating is not even an HD set-up, it's only 720x576. It is just me or does Encore CS5 appear to be very 'flakey' and unsupportive as it doesn't even have the library as part of the install.
Can anyone from Adobe please advise me? Or has anyone else had similar issues to the above?
Thanks
These problems are not normal, and I am not sure what you mean by it being a "software issue." Encore users do experience more problems with Encore than other apps in the Adobe suite, and often have to use workarounds, but you are experiencing a very high level of problems that reflect that someone more is wrong.
Some users need to run Encore "as administrator" (right click, "run as administrator").
Do all operations with no disk in the drive and build to a folder or image.
Any difference?
as it doesn't even have the library as part of the install.
That is not normal, although it happens.
For CS5 download:
http://kb2.adobe.com/cps/853/cpsid_85388.html
For CS4 (also includes install by disks):
http://kb2.adobe.com/cps/408/kb408826.html
I would first confirm that you do not have the "LIbrary" folder where Encore is installed. For me (win7, CS5) it is at c:\Program Files (x86)\Adobe\Adboe Encore CS5\Library.
If Library is there, is the content in it?
If every thing else in the Adobe suite seems okay, you can try a repair install. See the CS4 link above.
To check where Encore is pointed for library:
Edit -> Preferences -> Media and check Library Content Location:
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