Encore CS5 freezes on "initiating transcoding" during startup

At the moment I am a very frustrated Encore CS5 user.  Help.
I cannot get Encore to open.  The program will start and when it gets to "initiating transcoding" it will become non responsive and the only way to stop it is to turn the power off on the computer. 
I previously ran CS4 for at least a year on the same computer with no issues.  I upgraded to CS5 in early september and was able to successfully burn at least 2 projects. All other CS5 components work fine EXCEPT Encore.   This latest behavior seems to have started about two weeks ago.
I've done the following
1- an earlier post suggested upgrading a roxio driver.  Did that - no change.
2-I've followed most of the simpler suggestions on the "Troubleshoot system errors and freezes | Adobe software on Windows (cpsid_82252) - including trying to wipe preferences (couldn't figure out how to do that on Encore - since it won't open!), creating a new administrative profile and updating every driver I could think of.  I did not yet try the more involved strategies such as selective startup.
3-I completely uninstalled CS4, Reinstalled CS5 and updated.  Encore opened once and will not open again.
Oh and I also called Adobe support - waited on hold for over an hour to speak to someone on a very lousy, almost inaudible connection only to be referred to the same document I'd already read on my own. I was told I could pay for support (which seems ludicrous given that the program won't even open and is brand new!) and was even willing to do that, but the support tech seemed to imply I should try uninstalling cs4 first.
So now I'm back at square one.  Any suggestions would be greatly appreciated.
My  computer is an HP
windows 7
pentium core i7 cpu 902 @ 2.67  2.67
9 gb ram
64 bit
with two 500gb drives and an external raid Terra.

You can try one more thing.
Just enable your drive
try with other software to burn a small file(nero or any other software)
if it works, Install the roxio drivers from
http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS=
Reboot your system and try to launch encore.
Thanks,
Pankaj Gauba

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