Encore CS5 freezes opening project

I am running Production Premium CS4 and CS5 on Vista Business 32-bit.
I can't use the Dynamic Link in Encore CS5 as I don't have After Effect CS5 or Premiere Pro CS5 installed so I've created a new project in Encore CS4, imported footage from an After Effects project and saved the project. I then try to open the project in Encore CS5 and it freezes at 13% of the 'opening project' popup box every time.
Can anyone suggest how I might resolve this problem? Thanks.

Just did a search for this problem as my progam also started to hang all of a sudden - at 13% while opening.
I figured it might have been something to do with my clearing out the massive Adobe cache last night. (Useful to do if you suddenly find that you're missing hard drive space and it's not the shadow files. Look in hidden file AppData Adobe Common....)
Anyway, after reading this post, I opened the Premiere Pro file that was used to create the film file originally (even though I never exported this file directly to Encore. I used Media Encoder first.)
As soon as the file loaded in Premiere, the Encore problem resolved. (I had tried it several times before with no luck.)
I didn't need to go back into the Cache folder or rename anything.

Similar Messages

Encore CS5 freezes on "initiating transcoding" during startup

At the moment I am a very frustrated Encore CS5 user. Help.
I cannot get Encore to open. The program will start and when it gets to "initiating transcoding" it will become non responsive and the only way to stop it is to turn the power off on the computer.
I previously ran CS4 for at least a year on the same computer with no issues. I upgraded to CS5 in early september and was able to successfully burn at least 2 projects. All other CS5 components work fine EXCEPT Encore. This latest behavior seems to have started about two weeks ago.
I've done the following
1- an earlier post suggested upgrading a roxio driver. Did that - no change.
2-I've followed most of the simpler suggestions on the "Troubleshoot system errors and freezes | Adobe software on Windows (cpsid_82252) - including trying to wipe preferences (couldn't figure out how to do that on Encore - since it won't open!), creating a new administrative profile and updating every driver I could think of. I did not yet try the more involved strategies such as selective startup.
3-I completely uninstalled CS4, Reinstalled CS5 and updated. Encore opened once and will not open again.
Oh and I also called Adobe support - waited on hold for over an hour to speak to someone on a very lousy, almost inaudible connection only to be referred to the same document I'd already read on my own. I was told I could pay for support (which seems ludicrous given that the program won't even open and is brand new!) and was even willing to do that, but the support tech seemed to imply I should try uninstalling cs4 first.
So now I'm back at square one. Any suggestions would be greatly appreciated.
My computer is an HP
windows 7
pentium core i7 cpu 902 @ 2.67 2.67
9 gb ram
64 bit
with two 500gb drives and an external raid Terra.

You can try one more thing.
Just enable your drive
try with other software to burn a small file(nero or any other software)
if it works, Install the roxio drivers from
http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS=
Reboot your system and try to launch encore.
Thanks,
Pankaj Gauba

ENCORE CS5 'FREEZES' WHEN TRANSCODING

I have built a project (3.75 minutes) in PremierePpro CS5, consisting of AVCHD, stills, and audio tracks. It plays correctly in that application. I then use 'dynamic link' to send to Encore CS5 - that seems Ok. However, when building (for DVD) the project (and other similar) appear to get about 3/4 way through (according to the progress bar) then 'freeze'. On cancelling, I get the message 'encore not responsing', followed by 'premiere pro not responding'. Ive tried other methods of getting the project into Encore, but the results are the same.
Any ideas?
System W7 64; Processor: I7 980X Extreme 6 core 3.33hgz; 12MB DD3 ram; SSD 240 GB (4 in raid 0) - 50% of drive space available. Memory usage set to 'performance'.
Les

I'm getting a similar lock up of Encore CS5 when building a DVD.
The source has already been rendered in PP using the AME MPEG DVD settings that follow the source material (24p DV).
It locks up during the same process each time. The DVD spins up to speed as if it is writing but the progress bar stops about 10% and never moves. I can't cancel the process (it asks if I want to cancel but nothing happens). I can't eject the disk. It continues to spin even through a restart (but I can eject at this point). Windows continues to function fine throughout (for other things).
The resulting DVD has only about 10 seconds of the opening menu but then locks up (so nothing past that ever got written). Maybe there's a problem with the menu video or audio? I'm using the NTSC wedding monogram menu with a 16 bit 44.1khz wav file for audio.
Note: Building to an ISO file instead of direct to DVD works fine. I then use imgburn to make the DVD. I'd just prefer it worked without the extra step.
PC Specs:
- Gigabyte EX58UD5 Motherboard
- Intel Core i7 920 @ 2.66 GHz (not overclocked)
- 12 GB of RAM
- WIn7 Pro x64
- Sony Optiarc AD-7240S DVD burner

Encore CS5 freezes as I build a DVD

I'm attempting to burn a DVD on a Dell Optiplex 755 using Encore CS5 that was recently installed on a Windows 7 Enterprise 64-bit OS with 4 GB of RAM. The project will start to build the DVD but then freeze up and give me (Not Responding). I've checked the event viewer and was unable to find any events in there and there are no error messages displaying on the screen. Please HELP!!!

How to give more information for someone to help
http://forums.adobe.com/thread/416679
Some specific information that is needed...
Operating System version, such as Win7 64bit Pro... or whatevevr
-including your security settings, such as are YOU the Administrator
-and have you tried to RIGHT click the program Icon and then select
-the Run as Administrator option (for Windows, not sure about Mac)
Your Firewall settings and brand of anti-virus are you running
Brand/Model graphics card, sush as ATI "xxxx" or nVidia "xxxx"
-or the brand/model graphics chip if on the motherboard
-and the exact driver version for the above graphics card/chip
-and how much video memory you have on your graphics card
Brand/Model sound card, or sound "chip" name on Motherboard
-and the exact driver version for the above sound card/chip
Size(s) and configuration of your hard drive(s)... example below
-and how much FREE space is available on each drive (in Windows
-you RIGHT click the drive letter while using Windows Explorer
-and then select the Properties option to see used/free space)
While in Properties, be sure you have drive indexing set OFF
-for the drive, and for all directories, to improve performance
My 3 hard drives are configured as... (WD = Western Digital)
1 - 320G WD Win7 64bit Pro and all programs
2 - 320G WD Win7 swap file and video projects
3 - 1T WD all video files... read and write
Some/Much of the above are available by going to the Windows
Control Panel and then the Hardware option (Win7 option name)
OR Control Panel--System--Hardware Tab--Device Manager for WinXP
Plus Video-Specific Informationhttp://forums.adobe.com/thread/459220?tstart=0
And, finally, the EXACT type and size of file that is causing you problems
-for pictures, that includes the camera used and the pixel dimensions
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037?tstart=0
What is a CODEC... a Primer http://forums.adobe.com/thread/546811?tstart=0
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037?tstart=0
For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en
Read Bill Hunt on editing a VOB/MPG file http://forums.adobe.com/thread/464549?tstart=0
Edit Vob http://premierepro.wikia.com/wiki/FAQ:How_do_I_import_VOB_files_/_edit_a_DVD%3F
Read Hunt on Using MOD/TOD files http://forums.adobe.com/thread/699990?tstart=0
Also, This is aimed at Premiere Pro, but may help
Work through all of the steps (ideas) listed at http://forums.adobe.com/thread/459220?tstart=0
If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section at the troubleshooting link

Encore cs5 freezes

hi everybody i'm having encore probles since i formatted mi hard disc and made a clean install of adobe master cs5, everything runs ok except encore cs5
this is the error messaje
Problem signature:
Problem Event Name: AppHangB1
Application Name: Adobe Encore.exe
Application Version: 5.0.0.508
Application Timestamp: 4ba2cf79
Hang Signature: 8edd
Hang Type: 2048
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033
Additional Hang Signature 1: 5086d3851089553179a21ed8ddcaf2d6
Additional Hang Signature 2: 4587
Additional Hang Signature 3: cce022727395a50f8dcbd95482caabda
Additional Hang Signature 4: 8edd
Additional Hang Signature 5: 5086d3851089553179a21ed8ddcaf2d6
Additional Hang Signature 6: 4587
Additional Hang Signature 7: cce022727395a50f8dcbd95482caabda
please i need help resolving this issue, encore works like for a minute then frezes
thanks in advance

hi guys thanks for the response
i'm working in windows vista premium
12 gigs of memory i chech the memory everithin good
windows updates are up to date
video card as well
when installing everything perfect no errors
in device manager everything working good as well

Encore CS5 freezes when starting to Burn project

Hi,
My CS5 Encore works fine until I "Build" or "Burn" a project. It prepares the files successfully for burning but as soon as it physically starts to burn to disc, it only goes up to 7.82MB exactly everytime and then it never finishes the burning. The DVD continues to spin but nothing happens and then I have to restart my PC (Windows 7). I've tried to run Encore as Administrator but it doesn't work.
Any help will be GREATLY appreciated!
Jaco

Long File Names or odd characters cause problems
Read http://forums.adobe.com/thread/588273
And #4 http://forums.adobe.com/thread/666558?tstart=0
And This Message Thread http://forums.adobe.com/thread/665641?tstart=0
Encore "No Drive" Error http://forums.adobe.com/thread/569230?tstart=0
Things and Software to AVOID when authoring/burning a DVD
Start --> http://forums.adobe.com/thread/608660?tstart=0
#2 has WHY Explained http://forums.adobe.com/thread/607390
Plus http://forums.adobe.com/thread/562941?tstart=0
Create an ISO (Encore) or folder on your hard drive (Encore or Premiere Elements) and then use the FREE http://www.imgburn.com/index.php?act=download to write files or folders or ISO to disc (send the author a PayPal donation if you like his program)

After Effects CS5 freeze on project load with missing files

Mac with 10.6.4
Open a CS4 project file with missing assets. It opens and converts to a new untitled document. Save the document and close. Open it again and it the application freezes up when loading the last bit of project files. Spinning beach ball forever. No error. It looks to be hitting a few missing files in the project but instead of putting up a "X number of files are missing since you last saved this project" message it locks up.
I tried to open the older file again and find or delete all the missing file references but midway through that process I got the beach ball again. Now it freezes up just loading the older CS4 file.
Any ideas? Much thanks.

Files are on two different external drives, as is the project file itself. What I have done is copy the project file to my internal hard drive, disconnect all external drives, open the file and... it opens. At that point everything is missing, right. But I cleaned up the file, tossed out anything that wasn't totally necessary (this file is two years in the making). I saved it. Leaving it open I plugged the drives back in and started to reconnect the files to their references. I made sure there were no missing files. Closed, quit, and restarted and it worked. I lost a few things but nothing I couldn't rebuild pretty quickly. I suspect one of the reference files was corrupt? Maybe not, because the project file worked in CS4. Maybe a 32bit to 64bit conversion issue? Not sure but I'm back up and running.
Thank you for responding. Hopefully this info will benefit someone else. Twas frustrating. These boards are a great resource.

Encore CS5 freezes when building DVD

Hi!
Just spent lots of money on CS5 and got lots of problems. Cannot build DVD at all. Even 50 sec. HDV, DSLR or any kind. Encore becomes frozen after few min of transcoding.
dual xeon
Nvidia quadro 4800
12 gb ram
RAID 0 2 T plus multiple single drives.
Matrox mini, I have installed just the card but not the software since it is not working with CS5.
My previous versions of CS3 and CS4 worked fine. I would say that CS4 was much more stable.
Any comments?
Thank you in advance.
Michael

I may have had a breakthrough in that, after removing several media converter apps, I now seem to have dependable DVD production. I thrashed around and removed a few things before I checked again, but my suspicion is that ffmpeg might be the culprit, (but I don't have time to reinstall it to verify that notion now).
I'm happy if that fixes the problem, but still can't help but feel that it's a program flaw if its able to zone out so silently, without an error message, or even reporting that it's not responding, (but just perpetually idling). That was a frustrating and erie problem that I hope can a least be improved on to the point of crashing with some kind of diagnostic if not surmounting whatever the conflict is. So far, 4 DVDs without a hitch. Yea.

Encore CS5.1 - Black project after flash build

When I export my encore project to flash all my videos are black, can't see anything.
Everything works fine though in preview mode, I can see everything.
What could I be doing wrong?

I am playing locally. I read on another forum with someone who had grey project they had to rename their source files because it included characters that was messing with the xml file.
I don't really know how xml works but I tried doing the same thing since i recall having many hyphens, but that didn't do anything either.
I don't understand what could be causing this to happen.
Do you NEED time lines in Encore? I have Menu with 5 buttons, split to 5 additional menus (with buttons). Every menu I have has a background video (mp4) attached to it. They all loop/connect to each other. It's like a browse products type of thing.
Now preview works perfectly, but does not having a timeline have anything to do with my problem? I don't see why it would be a problem, but this is my first time using this program.

Encore CS5.5 New Install crashes when I assign a drive to the project - Win7

Encore CS5.5 open fine but when I have assigned a drive and named the project then enter, it crashes with this error:
"Microsoft C+++
Runtime error
Program: C:\Pr....
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information."
Then when I chose OK it says "the application has stopped running and Windows will search for a solution" of course it can't find one and so it closes the program.
This is a new install and the first time I've tried to run Encore on this new computer.
I've been editing in Premiere and exporting out thorugh AME just fine, but now I need to make a DVD and Encore won't stay open because of this error.
I've tried opening to another drive beside the raid but I get the same error.
I also have a Matrox MO2 aqttached but that doesn't seem to be a problem with Premiere either.
Can you help?
This is Win7 on an Asus P9X79 MB with Intell i73930 and 16 gigs of ram.

>This is a new install and the first time I've tried to run Encore
Have you checked to see if there are any updates for Encore?
All Adobe updates start here and select product, read to see if you need to install updates in number order, or if the updates are cumulative for the individual product http://www.adobe.com/downloads/updates/
Have you also made sure Win7 is updated?
And, some other things to check...
As well as the below, right click the Encore icon and select Run as Administrator, which is NOT the same thing as running the computer with the Administrator account, and which fixes several "odd" problems... To create a two layer DVD (or a BluRay?), you MUST have Encore set to use the Run as Administrator option
Run as Administrator http://forums.adobe.com/thread/771202
-Set to always "run as" via icon http://forums.adobe.com/thread/969395
Odd Errors http://forums.adobe.com/thread/670174
Long File Names or odd characters cause problems
Read http://forums.adobe.com/thread/588273
And #4 http://forums.adobe.com/thread/666558
And This Message Thread http://forums.adobe.com/thread/665641

Encore CS5 won't open after I downloaded and installed the content as directed. The top of the project opens at the bottom of the screen, freezes and is inaccessable.

Encore was launching and working fine but,as many others before me, I had no content in the Library panel and downloaded the content files from the link Adobe provides. When I relaunched Encore it froze at the bottom of my screen. I have restarted the application, the computer, and even deleted the preferences file but Encore still freezes. I am using a Mac, OSX ver. 10.6.8., 6 gigs of ram. Any help would be appreciated.

Are you sure you meant to write CS5?
My understanding is that CS5 had a "self contained" installer that installed everything, and it was CS6 that required extra downloads from Adobe

Encore CS5 has started freezing on "Preparing project for build..." in disk burn attempt

After routinely burning DVDs with Encore CS5, the program has started freezing after I choose my settings and click "BUILD" on a window that reads, "Preparing project for build..."
I checked for solutions online and read about problems with Quicktime versions after 7.5.5. So I uninstalled Quicktime and installed the 7.5.5 version. Still had problem.
I reinstalled Encore. Still had problem.
Further research suggested I install the Roxio patch
PX Engine 4.18.16a I installed the patch. Still had problem.
I reinstalled the latest version of Quicktime v 7.7.4 Still had problem
On my desktop computer, I'm running
Windows 7 ultimate 64 bit
Intel i7 CPU 930 @ 2.80Ghz 2.80Ghz
24 GB RAM
nvidia Quadro GX 4800
Raid config on my data drives
Luckily, I also have Encore loaded as a part of the CS5 suite on a laptop computer, so I transfered the project files to the laptop, which burned the program without a problem. This tells me the problem is with the program on my desktop and now with the project files.
LAPTOP:
Windows 7 Professional - 64 bit
Intel i7 CPU 2620M @ 2.70 Ghz 2.70 Ghz
4 GB RAM
nvidia NVS 4200M
I'd appreciate any suggestions about how to get my desktop to again burn DVDs in encore.
Message was edited by: Dan 101 Just realized that when I reinstalled Encore, I got a message that instructed me to shut down two processes. One was related to Encore, the other was something like dynamiclink.exe. I couldn't find any such process running when I checked the Task Manager, so I couldn't shut it down before I continued with the installation. Could this be related to the issue?

I am not using any quicktime files. I started with 1920 x 1080p avi files to build a number of Permiere projects (one for each chapter of a 50 minute DVD, then converted these segments into H.264 files, (with an .mp4 extension) and built a master Premiere project. I used H.264 files because it seemed the best option to keep the quality as high as possible before converting to m2v files. Then I converted the master Premiere project into m2v and wav files which are being used by Encore. Should I convert the individual projects into another format (rather than H.264) to build the master project? Does Encore look at the files converted to m2v from mp4 as Quicktime files? Could I avoid this by converting to Microsoft AVI or Uncompressed Microsoft AVI to buld my master project? I didn't built the entire project into one master premiere project from the start because I was concerned it would be too complex with all the elements and tracks.
Now I can work with Encore and burn files, but the Encore program routinely freezes after I burn a disk. The Quicktime thing is a puzzle, especially because I stopped getting the freeze when attempting to burn disks after I reinstalled Quicktime 7.6.5. I was trying a number of things and kept a log. Now I'm trying to figure out why the program freezes after a disk has burned. I turned off Windows DVD Maker, Windows Media Center, and Windows Media Player, rebooted and turned the features on again, but that didn't seem to have an impact. Also, when I attempt to make changes to a subtitle track, I see the changes in the subtitle track, but they don't appear in the burned disk -- unless I delete a subtitle and recreate it.
Does the Roxio PX engine have any bearing on this?

Encore CS5 won't open existing or new project

I had Encore CS5 on a mac crash while transcoding for a build, and now regardless of whether I choose the "open existing" or "create new" from the splash screen, the app crashes and gives the error [/Lassi/Main/Transcode/build/build/mac/../../../src/AMEPresetProber.cpp-265]. Are there any options other than re-installing from the original discs and doing all the updates?

I would try the preferences reset etc.
Troubleshoot system errors and freezes | Adobe software on Mac OS 10.x
http://kb2.adobe.com/cps/824/cpsid_82414.html

Encore CS5 project file will not open - any suggestions?

I have a recently created (and backed-up) project that I've been able to reopen and modify for my client a few times over the past couple of months but now refuses to open (even the backup copy). I get the following error upon opening the project:
"Cannot open project; The folder for this project cannot be found."
Nothing has moved from it's original location - everything still in the same folder as where I created it and have been working on it.
Does anybody know a workaround/solution for fixing this?
Many thanks - I really don't want to have to start all over on this project - nor will I trust Encore ever again with an important client project if this is typical behavior!!
Jeff Foster
PixelPainter.com

Just opened the old project I was going to work on a bit. Two things relevant here:
First, I had one of the issues I raised above. Source assets were no longer available, and Encore flags this and gives me a chance to locate them - just as we would like. I expected this, and can proceed without them - except I discovered that in two instances, the source file was transcoded before import, and Encore does not create a new version of this.
Second, I can create the error you got (project can't be opened; folder not found) by copying the whole directory (containing the .ncor file and folders), then changing the name of the ncor file without changing the encore project folder (that is at the same level as the project file). So if the project file is named "sample.ncor" encore has created a folder called "sample" (and inside the folder is "cache" and "sources" etc). Renaming sample.ncor to sample1.ncor with a project folder with it still named sample results in the error. Chaning that folder name to sample1 results in no error.
I'm not saying this is the only way this error occurs, but look at your .ncor file - what is the name? What is the name of the project folder?

Adobe Encore CS5 (Mac) crashes when I create a new project

Hey everyone,
I am running Mac OS X Lion (10.7.3) on a MacBook Pro (Spring 2011).
I just installed Encore CS5 fresh off my Master Collection CS5 DVD. When I open Encore and start a new project, once I have my settings configured, I click OK. It waits a few seconds, then Encore crashes. Adobe Application Manager sees no updates available (so no bug fixes, apparently?). What's the use if I can't even start a brand new project?
I know my details are vague, but if anyone needs additional information, let me know and we'll try to get this solved.
Any help would be appreciated, thank you!

Are you saying that you did not install the whole MC? Have you installed at least Premiere and Adobe Media Encoder?
I wnder if there is an install issue. Encore is only provided with Premiere, and I don't know what happens if it is installed without it.
If that is not it, look at this. It is not specific to Encore, but may be relevant.
Troubleshoot system errors and freezes | Adobe software on Mac OS 10.x
http://kb2.adobe.com/cps/824/cpsid_82414.html

Encore CS5 freezes opening project

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