Encore CS5 freezes when building DVD

Hi!
Just spent lots of money on CS5 and got lots of problems. Cannot build DVD at all. Even 50 sec. HDV, DSLR or any kind. Encore becomes frozen after few min of transcoding.
dual xeon
Nvidia quadro 4800
12 gb ram
RAID 0 2 T plus multiple single drives.
Matrox mini, I have installed just the card but not the software since it is not working with CS5.
My previous versions of CS3 and CS4 worked fine. I would say that CS4 was much more stable.
Any comments?
Thank you in advance.
Michael

I may have had a breakthrough in that, after removing several media converter apps, I now seem to have dependable DVD production. I thrashed around and removed a few things before I checked again, but my suspicion is that ffmpeg might be the culprit, (but I don't have time to reinstall it to verify that notion now).
I'm happy if that fixes the problem, but still can't help but feel that it's a program flaw if its able to zone out so silently, without an error message, or even reporting that it's not responding, (but just perpetually idling). That was a frustrating and erie problem that I hope can a least be improved on to the point of crashing with some kind of diagnostic if not surmounting whatever the conflict is. So far, 4 DVDs without a hitch. Yea.

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Encore freezes when building dvd

Hi
I've got a problem. When I click "build dvd" in adobe encore, the program should pop up a window where I can click to build to dvd, to folder etc.
Well the window pops up, but then the whole program freezes, en the mouse turns into a sand glass. I've tried to reinstall, but that didn't work.
can somebody help me?

After spending the last 48 hours trying to get through the same type of issues I am ready to throw CS3 out the window. I have had about 6 different scenarios with problems and error messages. None of the messages are on the adobe website, in the manuals and can't even be found on Google. I will try to form a "Good Forum question" when my patience has returned and my blood pressure drop. But Mr. Smith - you try dealing with lock ups and reboots to just put together a one hour video with your new $2000 software package and keep calm and collected enough to gracefully ask a proper forum question! I feel their pain!

ENCORE CS5 'FREEZES' WHEN TRANSCODING

I have built a project (3.75 minutes) in PremierePpro CS5, consisting of AVCHD, stills, and audio tracks. It plays correctly in that application. I then use 'dynamic link' to send to Encore CS5 - that seems Ok. However, when building (for DVD) the project (and other similar) appear to get about 3/4 way through (according to the progress bar) then 'freeze'. On cancelling, I get the message 'encore not responsing', followed by 'premiere pro not responding'. Ive tried other methods of getting the project into Encore, but the results are the same.
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I'm getting a similar lock up of Encore CS5 when building a DVD.
The source has already been rendered in PP using the AME MPEG DVD settings that follow the source material (24p DV).
It locks up during the same process each time. The DVD spins up to speed as if it is writing but the progress bar stops about 10% and never moves. I can't cancel the process (it asks if I want to cancel but nothing happens). I can't eject the disk. It continues to spin even through a restart (but I can eject at this point). Windows continues to function fine throughout (for other things).
The resulting DVD has only about 10 seconds of the opening menu but then locks up (so nothing past that ever got written). Maybe there's a problem with the menu video or audio? I'm using the NTSC wedding monogram menu with a 16 bit 44.1khz wav file for audio.
Note: Building to an ISO file instead of direct to DVD works fine. I then use imgburn to make the DVD. I'd just prefer it worked without the extra step.
PC Specs:
- Gigabyte EX58UD5 Motherboard
- Intel Core i7 920 @ 2.66 GHz (not overclocked)
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Encore CS5 freezes when starting to Burn project

Hi,
My CS5 Encore works fine until I "Build" or "Burn" a project. It prepares the files successfully for burning but as soon as it physically starts to burn to disc, it only goes up to 7.82MB exactly everytime and then it never finishes the burning. The DVD continues to spin but nothing happens and then I have to restart my PC (Windows 7). I've tried to run Encore as Administrator but it doesn't work.
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Long File Names or odd characters cause problems
Read http://forums.adobe.com/thread/588273
And #4 http://forums.adobe.com/thread/666558?tstart=0
And This Message Thread http://forums.adobe.com/thread/665641?tstart=0
Encore "No Drive" Error http://forums.adobe.com/thread/569230?tstart=0
Things and Software to AVOID when authoring/burning a DVD
Start --> http://forums.adobe.com/thread/608660?tstart=0
#2 has WHY Explained http://forums.adobe.com/thread/607390
Plus http://forums.adobe.com/thread/562941?tstart=0
Create an ISO (Encore) or folder on your hard drive (Encore or Premiere Elements) and then use the FREE http://www.imgburn.com/index.php?act=download to write files or folders or ISO to disc (send the author a PayPal donation if you like his program)

Encore CS3 Freezes when Transcoding

I opened an older DVD menu that was made in Encore CS2. I made some changes to it cleaned up orphan timeline and dead links and added audio to menu. When I tried to export it to DVD it freezes when transcoding and locks my work station. I've done this several times on CS2 but this is the first time I have done this in CS3 and I get this problem. I tried transcoding seperately and my PC still freezes. The encore preview menue is great. Does the program only transcode AVI or does it do AVI and MP3. I really dont understand fully what it does when transcoding because either it didn't do this in CS2 or it did but it was flawless so I paid it know attention. Any assistance would be great.
Charles Mosley
[email protected]

Problem Specification: Encore CS3 Freezes when Transcoding
1) I copy the txt of this guy coz my problem is more or less alike and he uses the proper technical words to explain the problem. But i'm glad you take time to read every mails.
2)I've got a Dual core 3.7GHz, 2G RAM Dual Channel, graphics card Nvidia6600TD 128VRAM & 250G HDD,
3)Problems...
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- Using the .m2p files After creating the menue etc, i put it to burn but transcoding process freezes at 1/4 of the process. i try transcoding while file still in the project tab but it freezes at 1/4 again.
- Using the .m2v file the problem occur as with the .m2p files...
- I tried directly with the quicktime ref. Here it can't even trancode the Ref file!!! I tried transcoding it while still in the project but this option is DISABLED from the right-click menu.
- I created a new project an started anew for each of the 3 options but same problem.
What to do?
My RAM is perfectly ok, where lies the prob?
I've been trying to find out the prob since 10Days!! I should have submit this job monday last...
Plz Help...
Thx in advance Bill.

Bridge CS5 freezes when using 'reveal in explorer'

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I'm going back to Bridge CS4.
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In design CS5 freezes when I try to place a file / photo linked to the Dropbox. I am using OS 10.10.2

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Issue 1- Indesign CS5 freezes when I try to place a file / photo linked to the Dropbox.
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I am using OS 10.10.2
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Encore CS5 freezes as I build a DVD

I'm attempting to burn a DVD on a Dell Optiplex 755 using Encore CS5 that was recently installed on a Windows 7 Enterprise 64-bit OS with 4 GB of RAM. The project will start to build the DVD but then freeze up and give me (Not Responding). I've checked the event viewer and was unable to find any events in there and there are no error messages displaying on the screen. Please HELP!!!

How to give more information for someone to help
http://forums.adobe.com/thread/416679
Some specific information that is needed...
Operating System version, such as Win7 64bit Pro... or whatevevr
-including your security settings, such as are YOU the Administrator
-and have you tried to RIGHT click the program Icon and then select
-the Run as Administrator option (for Windows, not sure about Mac)
Your Firewall settings and brand of anti-virus are you running
Brand/Model graphics card, sush as ATI "xxxx" or nVidia "xxxx"
-or the brand/model graphics chip if on the motherboard
-and the exact driver version for the above graphics card/chip
-and how much video memory you have on your graphics card
Brand/Model sound card, or sound "chip" name on Motherboard
-and the exact driver version for the above sound card/chip
Size(s) and configuration of your hard drive(s)... example below
-and how much FREE space is available on each drive (in Windows
-you RIGHT click the drive letter while using Windows Explorer
-and then select the Properties option to see used/free space)
While in Properties, be sure you have drive indexing set OFF
-for the drive, and for all directories, to improve performance
My 3 hard drives are configured as... (WD = Western Digital)
1 - 320G WD Win7 64bit Pro and all programs
2 - 320G WD Win7 swap file and video projects
3 - 1T WD all video files... read and write
Some/Much of the above are available by going to the Windows
Control Panel and then the Hardware option (Win7 option name)
OR Control Panel--System--Hardware Tab--Device Manager for WinXP
Plus Video-Specific Informationhttp://forums.adobe.com/thread/459220?tstart=0
And, finally, the EXACT type and size of file that is causing you problems
-for pictures, that includes the camera used and the pixel dimensions
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037?tstart=0
What is a CODEC... a Primer http://forums.adobe.com/thread/546811?tstart=0
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037?tstart=0
For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en
Read Bill Hunt on editing a VOB/MPG file http://forums.adobe.com/thread/464549?tstart=0
Edit Vob http://premierepro.wikia.com/wiki/FAQ:How_do_I_import_VOB_files_/_edit_a_DVD%3F
Read Hunt on Using MOD/TOD files http://forums.adobe.com/thread/699990?tstart=0
Also, This is aimed at Premiere Pro, but may help
Work through all of the steps (ideas) listed at http://forums.adobe.com/thread/459220?tstart=0
If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section at the troubleshooting link

CS4 freezes when building Blu-Ray

Trying to build an ISO for a Blu-Ray project in Encore CS4 and whenever it transcodes the large file (6GB) it freezes when less than 1/4 of the way in. I have two files both exactly the same codec (H.264 1920x1080) and the first one is way smaller and happily transcodes, but the second one doesn't, but the file doesn't appear corrupt in anyway, it plays through fully on my system.
I'm currently trying to transcode through the program before building it but it's just frozen again.
Please help, I need this blu-ray asap.
Running Windows 7 Ultimate 64-bit on a Core 2 Quad @ 3.00GHz with 4GB RAM.

Some reading... one or more of the links may help
Wav -vs- Ac3 in motion menu http://forums.adobe.com/thread/704886?tstart=0
Large Fonts Problems http://forums.adobe.com/thread/880358?tstart=0
NEVER use Overrides http://forums.adobe.com/thread/860691?tstart=0
For CS4 you must update the Roxio component http://forums.adobe.com/thread/400484?tstart=0
More on Encore and Roxio http://forums.adobe.com/thread/528582?tstart=0 or direct to
http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS
As well as the below, right click the Encore icon and select Run as Administrator, which is NOT the same thing as running the computer with the Administrator account, and which fixes several "odd" problems
To create a dual layer DVD (or BluRay?), you MUST have Encore set to use the Run as Administrator option
Run as Administrator http://forums.adobe.com/thread/771202?tstart=0
Odd Errors http://forums.adobe.com/thread/670174?tstart=0
Long File Names or odd characters cause problems
Read http://forums.adobe.com/thread/588273
And #4 http://forums.adobe.com/thread/666558?tstart=0
And This Message Thread http://forums.adobe.com/thread/665641?tstart=0
Things and Software to AVOID when authoring/burning a DVD
Start --> http://forums.adobe.com/thread/608660?tstart=0
#2 has WHY Explained http://forums.adobe.com/thread/607390
Plus http://forums.adobe.com/thread/562941?tstart=0

Encore CS5 loss in rendered DVD chroma/saturation

Hey,
I am trying to find out why when I bring in a video asset into Encore, why that asset losses about 10% of its chroma/saturation in the picture. Let me explain, I have rendered out a file from our editing system VT5 as an .avi uncompressed 422 file (SD 4:3 720X486 29.97). I then brought it into TMPGEnc (Tsunami MPG Encoder) and encoded the .avi uncompressed 422 file out in the setting DVD MPEG best settings. I adjusted the encoder to out put the .avi file as a .mpg file and it helped had the same aspects (chroma/saturation) as the .avi file. This is where I get lost I bring it into Encore CS5 and it does not need to be transcoded because it is a native file. I set the menu up in Encore so that it can play as a DVD and Build it out. The DVD, when played on any of the TV monitors, has lost 10% of its Chroma/saturation. I checked, thinking it was the TV monitors that were cutting down on the quality. But not so because the .avi or the .mpg file originals have not lost the same amount of Chroma/Saturation on the TV monitors, because I the TV hooked up to the TV monitor. Is there a setting in Adobe encore CS5, or any version that prevents this from happening. Either it be a setting I can change in Encore before I build, or is this just what happens to videos when put out onto a DVD using Encore. Any advise or suggestions would be great.
Sincerely,
Confused

Is this an NTSC, or PAL Project?
Are you viewing the output on a properly calibrated CRT monitor, either PAL, or NTSC, depending on your location?
In my NTSC Projects with EncoreDVD 2.0, I have never observed anything like this, when viewed on a calibrated NTSC monitor.
With other viewing situations, there is usually a total lack of calibration amongst consumer TV's. Only a very tiny portion have ever been properly calibrated, and the vast majority are just as they were set at the factory. Hence, they are totally useless for critical chroma/gamma judgement. There are many professional TV calibration discs available, and I strongly recommend using one to do a proper calibration of any TV, being used to critically judge quality.
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Hunt

All of a sudden only 4x and 8 x write speeds are available when building DVD

I have been using Encore successfully for several months to burn my indie film onto DVD for grant proposals . I found if I used a 1x write speed my DVDs played on most DVD players and computers.
As of yesterday all of a sudden and for no reason (I made no chances to my computer that day) the only write speeds available to choose from when building a DVD were 4x and 8X and when I burn a DVD at these speeds it does not play well enough to watch.
I rebooted my computer and even tried restored my computer to the states it was in a few days ago but nothing worked...in terms of getting back the broader choice of write speeds.
I called adobe Technical support and they said that I would need to pay for support to fix the problem...does any one know how I can fix this without having to pay adobe lots of money for tech support
Kathleen

a) The drive's lifecycle counter has kicked in. If so, it would prevent non-optimal software-controlled modes and only allow burning at its native speeds to extend life expectancy.
b) Some other tool that accessed the disc drive and reset its config data.
c) Windows itself has for some reason initiated a new hardware detection and reset driver config.
In any case, it would seem that you will have to re-initialize manually. Remove the drive from your device manager and have Windows scan for new hardware. Do so with admin privileges. Windows should automatically re-install the required drivers, but with default settings. Also check this: http://support.microsoft.com/kb/314060. even though Encore doesn't give any error, the case listed under 1) may apply - if the driver is not installed correctly, it would report incorrect burn speeds.
Mylenium

Encore CS5 freezes on "initiating transcoding" during startup

At the moment I am a very frustrated Encore CS5 user. Help.
I cannot get Encore to open. The program will start and when it gets to "initiating transcoding" it will become non responsive and the only way to stop it is to turn the power off on the computer.
I previously ran CS4 for at least a year on the same computer with no issues. I upgraded to CS5 in early september and was able to successfully burn at least 2 projects. All other CS5 components work fine EXCEPT Encore. This latest behavior seems to have started about two weeks ago.
I've done the following
1- an earlier post suggested upgrading a roxio driver. Did that - no change.
2-I've followed most of the simpler suggestions on the "Troubleshoot system errors and freezes | Adobe software on Windows (cpsid_82252) - including trying to wipe preferences (couldn't figure out how to do that on Encore - since it won't open!), creating a new administrative profile and updating every driver I could think of. I did not yet try the more involved strategies such as selective startup.
3-I completely uninstalled CS4, Reinstalled CS5 and updated. Encore opened once and will not open again.
Oh and I also called Adobe support - waited on hold for over an hour to speak to someone on a very lousy, almost inaudible connection only to be referred to the same document I'd already read on my own. I was told I could pay for support (which seems ludicrous given that the program won't even open and is brand new!) and was even willing to do that, but the support tech seemed to imply I should try uninstalling cs4 first.
So now I'm back at square one. Any suggestions would be greatly appreciated.
My computer is an HP
windows 7
pentium core i7 cpu 902 @ 2.67 2.67
9 gb ram
64 bit
with two 500gb drives and an external raid Terra.

You can try one more thing.
Just enable your drive
try with other software to burn a small file(nero or any other software)
if it works, Install the roxio drivers from
http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS=
Reboot your system and try to launch encore.
Thanks,
Pankaj Gauba

Encore CS5 hangs when called by Premiere Pro CS5 using Dynamic Link

Need help from folks,
Have done so far:
1. unistall CS5 package , reinstall CS5 package Production Premium. Reinstall all updates. Still get the problem.
2. Problem seems to be pop-up screen do not accept any 'click' to input answer to Encore CS5
3. Premiere Pro CS5 working fine
Please help.
TT

Thanks again pointing out the Adobe CC Cleaner URL
When I said CCleaner previously, I was refering to a program that clean out garbages from PC (broken links, shortcuts, temp files, etcetera..)
But late on, I have found out Adobe CC Cleaner (for Creative Cloud and CS5, CS6...) for cleaning Adobe craps after un-install.
I just wish the hotline could mention it and not having me to swim to find out that tool does exists saving some precious time.
Here is the status and what I have done to fix the problem:
...yeah, I was shooting in the dark...
1. Uninstall completely Adobe Premiere Production CS5 (remove preferences)
2. Run Adobe CCleaner (choose "all")
3. Shutdown PC, reboot and Cleanup and Defragment C: drive
4. Re-install completely Adobe Premiere Production CS5 (all products)
5. Re-apply completely Adobe Premiere Production CS5 (all products)
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6. Result : PremierePro still working fine, still hangs on Encore
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7.Conclusion: the problem is on the PC not AdobePremiereProduction
8. Decision: Restore previous checkpoint of Window-7 Professional components
9. Redone steps 1,2,3,4,5
10. The result is the same as mentioned in point 6 and the conclusion is the same as mentioned in point 7.
11. Ultimate Decision: Ground-zero style resfresh (see the follwoing steps)
12. Separate Data from Window-7 (Move out all data from PC and unplug all connected portable hard drives
13. Factory restore of Window-7 Professional using DVD-rescue (hard drive C: wiped out and reformatted)
14. Apply all Updates for Window-7 Professional (over 121 updates, over 700Mb and many shutdown-reboot)
15. Reconfigure Wireless for connecting to Internet
16. Re-Install McAfee Antivirus
17. Re-Install some usefull Softwares (Microsoft Office 2010 Professional, etcetera... Shareport for wireless USB Printer)
18. Lot of Canon and Sony Softwares not re-installed because not used and not needed for now
19. Clean install AdobePremiereProduction CS5 (no need to run Adobe CCleaner)
20. Apply all updates for AdobePremierProduction CS5 (result is intermittent and have to retry few times to get it completed)
21. Apply one by one updates for every single Adobe product to get it done\
22. Shutdown and cleanup C: drive and defragment C; drive
22. From now on, I am sure to have a FRESH an CLEAN PC with a CLEAN CS5
23. RESULT: AdobePremierePro-CS5 still working perfectly AS BEFORE
24. RESULT: AdobeEncore-CS5 standalone do not hang ANY MORE
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24. Get message saying QUICKTIME not installed (with warning)
25. Okay, install QUICKTIME from Apple to please CS5
26. Shutdown PC, reboot PC just to be sure everything kick in properly
27. RESULT: same as in point 24 (get error on MICROSOFT VISUAL C++ ? (with no details and some question marks)
28. It's SHOOT in the DARK, ON MORE TIME, BABY
29. Focusing on MicroSoft Visual C++ component: Comparing Installed products between my OLD PC and the freshly factory restored one
30. The old PC has Microsoft Visual C++ 2005,2008 and 2010 (both x64 and x86)
31. the new PC only has Microsoft Visual C++ 2008,2010 (both x64 and x86)
32. Decision : Install Microsoft Visual C++ 2005 (both x64 and x86) (trying to have same softwares on both PC)
33. Reboot PC after install
34. AMAZING RESULT: Adobe-Encore-CS5 is functionning OKAY
35. Testing time: I created a very small project in AdobePremierePro-CS5 and I was able to DynamicLink to Encore-CS5 and I was able to create on disk a DVD
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36. DID I DO ALL THOSE STEPS FOR NOTHING, WHY IT WAS SO COMPLICATED,
      I WILL TEST IT AGAIN WITH MY BIG PROJECT (76 Ggis and 1 hour 18 minutes Blu-Ray) sometimes this week
     I SPENT TOO MUCH TIME TROUBLESHOOTING AND I AM LOOSING MY CREATIVITY (....LOL...)
      BELIEVE ME, I AM EXHAUSTED AND NEED SOME REST.
37. The End

When building DVD menu error "was not found"

Hi,
whent I try to build DVD disc, folder or image I get error "was not found." What could it be? My project consist of one mpeg2 video file, one mpa audio file and two subtitles tracks. First Encore transcode audio, then give error and stop.
Thanks

Try replacing your mpa audio file with an uncompressed WAV or AIFF file - see if you still get the error.

Encore CS5 freezes opening project

I am running Production Premium CS4 and CS5 on Vista Business 32-bit.
I can't use the Dynamic Link in Encore CS5 as I don't have After Effect CS5 or Premiere Pro CS5 installed so I've created a new project in Encore CS4, imported footage from an After Effects project and saved the project. I then try to open the project in Encore CS5 and it freezes at 13% of the 'opening project' popup box every time.
Can anyone suggest how I might resolve this problem? Thanks.

Just did a search for this problem as my progam also started to hang all of a sudden - at 13% while opening.
I figured it might have been something to do with my clearing out the massive Adobe cache last night. (Useful to do if you suddenly find that you're missing hard drive space and it's not the shadow files. Look in hidden file AppData Adobe Common....)
Anyway, after reading this post, I opened the Premiere Pro file that was used to create the film file originally (even though I never exported this file directly to Encore. I used Media Encoder first.)
As soon as the file loaded in Premiere, the Encore problem resolved. (I had tried it several times before with no luck.)
I didn't need to go back into the Cache folder or rename anything.

Encore CS5 freezes when building DVD

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