ENCORE CS5 'FREEZES' WHEN TRANSCODING

I have built a project (3.75 minutes) in PremierePpro CS5, consisting of AVCHD, stills, and audio tracks. It plays correctly in that application. I then use 'dynamic link' to send to Encore CS5 - that seems Ok. However, when building (for DVD) the project (and other similar) appear to get about 3/4 way through (according to the progress bar) then 'freeze'. On cancelling, I get the message 'encore not responsing', followed by 'premiere pro not responding'. Ive tried other methods of getting the project into Encore, but the results are the same.
Any ideas?
System W7 64; Processor: I7 980X Extreme 6 core 3.33hgz; 12MB DD3 ram; SSD 240 GB (4 in raid 0) - 50% of drive space available. Memory usage set to 'performance'.
Les

I'm getting a similar lock up of Encore CS5 when building a DVD.
The source has already been rendered in PP using the AME MPEG DVD settings that follow the source material (24p DV).
It locks up during the same process each time. The DVD spins up to speed as if it is writing but the progress bar stops about 10% and never moves. I can't cancel the process (it asks if I want to cancel but nothing happens). I can't eject the disk. It continues to spin even through a restart (but I can eject at this point). Windows continues to function fine throughout (for other things).
The resulting DVD has only about 10 seconds of the opening menu but then locks up (so nothing past that ever got written). Maybe there's a problem with the menu video or audio? I'm using the NTSC wedding monogram menu with a 16 bit 44.1khz wav file for audio.
Note: Building to an ISO file instead of direct to DVD works fine. I then use imgburn to make the DVD. I'd just prefer it worked without the extra step.
PC Specs:
- Gigabyte EX58UD5 Motherboard
- Intel Core i7 920 @ 2.66 GHz (not overclocked)
- 12 GB of RAM
- WIn7 Pro x64
- Sony Optiarc AD-7240S DVD burner

Similar Messages

Encore CS3 Freezes when Transcoding

I opened an older DVD menu that was made in Encore CS2. I made some changes to it cleaned up orphan timeline and dead links and added audio to menu. When I tried to export it to DVD it freezes when transcoding and locks my work station. I've done this several times on CS2 but this is the first time I have done this in CS3 and I get this problem. I tried transcoding seperately and my PC still freezes. The encore preview menue is great. Does the program only transcode AVI or does it do AVI and MP3. I really dont understand fully what it does when transcoding because either it didn't do this in CS2 or it did but it was flawless so I paid it know attention. Any assistance would be great.
Charles Mosley
[email protected]

Problem Specification: Encore CS3 Freezes when Transcoding
1) I copy the txt of this guy coz my problem is more or less alike and he uses the proper technical words to explain the problem. But i'm glad you take time to read every mails.
2)I've got a Dual core 3.7GHz, 2G RAM Dual Channel, graphics card Nvidia6600TD 128VRAM & 250G HDD,
3)Problems...
- I edit a sequence duration 2Hr04min in Avid Express Pro HD 5.6.3 and Export it in Quicktime ref. I work wid Encore 2.0
- I use Procoder3 to creat both .m2p & .m2v authoring files. Here i got 2 files of aprox 4.5G each making it around 9G & 8G
- Using the .m2p files After creating the menue etc, i put it to burn but transcoding process freezes at 1/4 of the process. i try transcoding while file still in the project tab but it freezes at 1/4 again.
- Using the .m2v file the problem occur as with the .m2p files...
- I tried directly with the quicktime ref. Here it can't even trancode the Ref file!!! I tried transcoding it while still in the project but this option is DISABLED from the right-click menu.
- I created a new project an started anew for each of the 3 options but same problem.
What to do?
My RAM is perfectly ok, where lies the prob?
I've been trying to find out the prob since 10Days!! I should have submit this job monday last...
Plz Help...
Thx in advance Bill.

Encore CS3 Freezes when Transcoding at Import

HP Pavillion
AMD Athelon 64 X2 Dual Core
Windows Vista Home Premium
4GB Ram
The project has 4 menus and about 24 timelines. When open the project eats about 2 GB of RAM.
All video files are DV NTSC 720x480 29.976 fps 4:3 quick time .mov
When transcoding a timeline in Encore CS3 (automatic settings) I constantly experience a "freeze" as Encore attempts to import the video. It transcodes fine, conforms the audio fine and then as it switches to "importing" it freezes. Sometimes I get an "Out of memory" error.
I tried upgrading my video driver to no avail.

Sounds like a system-specific problem, as I've never seen it.
Have you tried exporting MPEG-2 from Premiere, and using that in Encore?

Encore CS5/Media Encoder CS5 freeze when transcoding

I'm trying to encode avi files for DVD. I have tried building my project in Encore & doing "build disc". Note: I am creating a Disc image, not actually burning any disc. It starts by transcoding; it gets through the video pass, and when it gets to the very end of the audio pass, it freezes. I have tried this 4-5 times with the same result. Oddly enough, I also had it work twice. Go figure.
Since I had 3-4 files to transcode for DVDs, I thought I might be able to save time (and try another approach) by using the Adobe Media Encoder. Same deal. It got about 99% done with the first file and FROZE.
What I've done:
1. Verified no DLA is running (at least, no Roxio or Nero software)
2. Verified the PhHlap64.dll is the latest (3.0.90.2 or whatever it's supposed to be)
3. Installed latest Windows 7 (64bit) and CS5 updates
4. tried different user accounts (both administrator accounts)
Here is what we do have installed on this machine:
Firefly
MediaShout 4.5
Quicktime 7.6.6
Symantec Endpoint Protection 11 (mr5)
Itunes
That's all I can really think of. I just ran the apple updater and see there is a new (7.6.8) verison of quicktime. I'll update that and see if it makes a difference. Any and all help is appreciated!
Computer Specs:
Q9300 Quad core
4GB Ram
1GB HD4670
320GB+1TB HDDs

Thomas Nord wrote:
Update: We have discovered an issue where you can get this behavior if the source is a Premeire Pro sequence whose sample rate doesn't match that of the clips in that sequence. The solution is to match the sample rate of your sequence to that of your clips. Please let me know if this does not resolve your issue.
Thanks,
Tom
I had some 96/16 audio from an H4n recorder. AME just sat there. Also had the same problem exporting directly from PPro without using AME. Just sat there, no error, just nothing.
Changed the final sequence samples to 96kHz sampling and problem solved. That's a real bummer, since Adobe definitely pushes the sort of "edit anything" mantra a lot, and having to tailor sequence settings to a recently added audio clip is a step in the wrong direction. Glad to know it CAN be fixed, since these renders need to happen, but need that one patched up.

Encore CS5 freezes when building DVD

Hi!
Just spent lots of money on CS5 and got lots of problems. Cannot build DVD at all. Even 50 sec. HDV, DSLR or any kind. Encore becomes frozen after few min of transcoding.
dual xeon
Nvidia quadro 4800
12 gb ram
RAID 0 2 T plus multiple single drives.
Matrox mini, I have installed just the card but not the software since it is not working with CS5.
My previous versions of CS3 and CS4 worked fine. I would say that CS4 was much more stable.
Any comments?
Thank you in advance.
Michael

I may have had a breakthrough in that, after removing several media converter apps, I now seem to have dependable DVD production. I thrashed around and removed a few things before I checked again, but my suspicion is that ffmpeg might be the culprit, (but I don't have time to reinstall it to verify that notion now).
I'm happy if that fixes the problem, but still can't help but feel that it's a program flaw if its able to zone out so silently, without an error message, or even reporting that it's not responding, (but just perpetually idling). That was a frustrating and erie problem that I hope can a least be improved on to the point of crashing with some kind of diagnostic if not surmounting whatever the conflict is. So far, 4 DVDs without a hitch. Yea.

Encore CS5 freezes when starting to Burn project

Hi,
My CS5 Encore works fine until I "Build" or "Burn" a project. It prepares the files successfully for burning but as soon as it physically starts to burn to disc, it only goes up to 7.82MB exactly everytime and then it never finishes the burning. The DVD continues to spin but nothing happens and then I have to restart my PC (Windows 7). I've tried to run Encore as Administrator but it doesn't work.
Any help will be GREATLY appreciated!
Jaco

Long File Names or odd characters cause problems
Read http://forums.adobe.com/thread/588273
And #4 http://forums.adobe.com/thread/666558?tstart=0
And This Message Thread http://forums.adobe.com/thread/665641?tstart=0
Encore "No Drive" Error http://forums.adobe.com/thread/569230?tstart=0
Things and Software to AVOID when authoring/burning a DVD
Start --> http://forums.adobe.com/thread/608660?tstart=0
#2 has WHY Explained http://forums.adobe.com/thread/607390
Plus http://forums.adobe.com/thread/562941?tstart=0
Create an ISO (Encore) or folder on your hard drive (Encore or Premiere Elements) and then use the FREE http://www.imgburn.com/index.php?act=download to write files or folders or ISO to disc (send the author a PayPal donation if you like his program)

Bridge CS5 freezes when using 'reveal in explorer'

Bridge CS5 freezes when you select a file and try to "reveal in explorer". The command does work, it does reveal the file in explorer but then the bridge window turns white and freezes. It usually doesn't happen in the first time you click 'reveal in explorer', but if you do it enough (3x or more) bridge will freeze eventually.
I'm going back to Bridge CS4.
*I'm using Bridge CS5 on windows 7 Professional 64 bit

This sounds like a memory thing. Check the spare space on the HD (it should never be more than 75% full), defrag the harddrive, clean out your trash bin,check to see if you paging file is installed, and your RAM is working properly.

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I am using OS 10.10.2
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Issue 1- Indesign CS5 freezes when I try to place a file / photo linked to the Dropbox.
Issue 2 - Illustrator quits when I try to save files to the Dropbox. Some have links and some don't but it's the same problem.
I am using OS 10.10.2
Can anyone explain why? Can anyone tell me how to fix this?
Thank you

Encore CS5 freezes on "initiating transcoding" during startup

At the moment I am a very frustrated Encore CS5 user. Help.
I cannot get Encore to open. The program will start and when it gets to "initiating transcoding" it will become non responsive and the only way to stop it is to turn the power off on the computer.
I previously ran CS4 for at least a year on the same computer with no issues. I upgraded to CS5 in early september and was able to successfully burn at least 2 projects. All other CS5 components work fine EXCEPT Encore. This latest behavior seems to have started about two weeks ago.
I've done the following
1- an earlier post suggested upgrading a roxio driver. Did that - no change.
2-I've followed most of the simpler suggestions on the "Troubleshoot system errors and freezes | Adobe software on Windows (cpsid_82252) - including trying to wipe preferences (couldn't figure out how to do that on Encore - since it won't open!), creating a new administrative profile and updating every driver I could think of. I did not yet try the more involved strategies such as selective startup.
3-I completely uninstalled CS4, Reinstalled CS5 and updated. Encore opened once and will not open again.
Oh and I also called Adobe support - waited on hold for over an hour to speak to someone on a very lousy, almost inaudible connection only to be referred to the same document I'd already read on my own. I was told I could pay for support (which seems ludicrous given that the program won't even open and is brand new!) and was even willing to do that, but the support tech seemed to imply I should try uninstalling cs4 first.
So now I'm back at square one. Any suggestions would be greatly appreciated.
My computer is an HP
windows 7
pentium core i7 cpu 902 @ 2.67 2.67
9 gb ram
64 bit
with two 500gb drives and an external raid Terra.

You can try one more thing.
Just enable your drive
try with other software to burn a small file(nero or any other software)
if it works, Install the roxio drivers from
http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS=
Reboot your system and try to launch encore.
Thanks,
Pankaj Gauba

Encore CS5 insists on transcoding .m4v

Kind of stuck here.
Trying to author a Blu-ray and I encoded a large video file out of Premiere CS5 with Media Encoder CS5 using H.264 Blu-ray.
I always do this and then bring the clips into Encore and it never tries to transcode them but for this particular project it insists on transcoding and the transcoded file packs in another 4GB or so.
Here are my encoding settings:
Format: H.264 Blu-ray
Codec: Main Concept H.264 Video
TV Standard: Automatic
Frame dimensions: 1440x1080
Frame rate: Automatic
Field Order: Automatic
Pixel Aspect Ratio: Automatic
Profile: Main
Level: 4.1
Bitrate Encoding: VBR, 2 Pass
Bitrate Level: Custom
Target: 25Mbps
Maximum: 30Mbps
I don't get why Encore won't build without transcoding first. The initial encode took 20 hours and I don't want to wait for Encore to transcode the video again nor do I want the extra 4GB.
Any ideas as to what happened with my encode or is it a problem with Encore?
Thanks.

Pyramid Pyro wrote:
Agreed. If this is pre-audio then my idea is not correct.
My guess is that there is still a bit rate issue even if the file settings are correct. A bitrate analyzer may help, but that sounds like a lot of trouble (determining if the large/master file somehow clips just of the 30 mark and your short sample does not).
I like Ann's idea best so far
Best of luck,
Erik
Yeah, even if I change the project settings to 40.0Mbps and reimport the clip Encore still wants to transcode.
At this point I'm thinking something went wrong with the encode and I should just re-encode and try again.
Unless someone has another idea, I'll post my results when the encode is complete.

Encore CS5 freezes opening project

I am running Production Premium CS4 and CS5 on Vista Business 32-bit.
I can't use the Dynamic Link in Encore CS5 as I don't have After Effect CS5 or Premiere Pro CS5 installed so I've created a new project in Encore CS4, imported footage from an After Effects project and saved the project. I then try to open the project in Encore CS5 and it freezes at 13% of the 'opening project' popup box every time.
Can anyone suggest how I might resolve this problem? Thanks.

Just did a search for this problem as my progam also started to hang all of a sudden - at 13% while opening.
I figured it might have been something to do with my clearing out the massive Adobe cache last night. (Useful to do if you suddenly find that you're missing hard drive space and it's not the shadow files. Look in hidden file AppData Adobe Common....)
Anyway, after reading this post, I opened the Premiere Pro file that was used to create the film file originally (even though I never exported this file directly to Encore. I used Media Encoder first.)
As soon as the file loaded in Premiere, the Encore problem resolved. (I had tried it several times before with no luck.)
I didn't need to go back into the Cache folder or rename anything.

Encore cs5 freezes

hi everybody i'm having encore probles since i formatted mi hard disc and made a clean install of adobe master cs5, everything runs ok except encore cs5
this is the error messaje
Problem signature:
Problem Event Name: AppHangB1
Application Name: Adobe Encore.exe
Application Version: 5.0.0.508
Application Timestamp: 4ba2cf79
Hang Signature: 8edd
Hang Type: 2048
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033
Additional Hang Signature 1: 5086d3851089553179a21ed8ddcaf2d6
Additional Hang Signature 2: 4587
Additional Hang Signature 3: cce022727395a50f8dcbd95482caabda
Additional Hang Signature 4: 8edd
Additional Hang Signature 5: 5086d3851089553179a21ed8ddcaf2d6
Additional Hang Signature 6: 4587
Additional Hang Signature 7: cce022727395a50f8dcbd95482caabda
please i need help resolving this issue, encore works like for a minute then frezes
thanks in advance

hi guys thanks for the response
i'm working in windows vista premium
12 gigs of memory i chech the memory everithin good
windows updates are up to date
video card as well
when installing everything perfect no errors
in device manager everything working good as well

Encore CS5 hangs when called by Premiere Pro CS5 using Dynamic Link

Need help from folks,
Have done so far:
1. unistall CS5 package , reinstall CS5 package Production Premium. Reinstall all updates. Still get the problem.
2. Problem seems to be pop-up screen do not accept any 'click' to input answer to Encore CS5
3. Premiere Pro CS5 working fine
Please help.
TT

Thanks again pointing out the Adobe CC Cleaner URL
When I said CCleaner previously, I was refering to a program that clean out garbages from PC (broken links, shortcuts, temp files, etcetera..)
But late on, I have found out Adobe CC Cleaner (for Creative Cloud and CS5, CS6...) for cleaning Adobe craps after un-install.
I just wish the hotline could mention it and not having me to swim to find out that tool does exists saving some precious time.
Here is the status and what I have done to fix the problem:
...yeah, I was shooting in the dark...
1. Uninstall completely Adobe Premiere Production CS5 (remove preferences)
2. Run Adobe CCleaner (choose "all")
3. Shutdown PC, reboot and Cleanup and Defragment C: drive
4. Re-install completely Adobe Premiere Production CS5 (all products)
5. Re-apply completely Adobe Premiere Production CS5 (all products)
       (note: for some reason, I need to do it three times to get the complete updates done, just retry and no changes between retry)
6. Result : PremierePro still working fine, still hangs on Encore
       (Encore dialog screen was frozen as before from the begining and I had to use "Window-Task-Manager" to "end-the-task" of Encore)
7.Conclusion: the problem is on the PC not AdobePremiereProduction
8. Decision: Restore previous checkpoint of Window-7 Professional components
9. Redone steps 1,2,3,4,5
10. The result is the same as mentioned in point 6 and the conclusion is the same as mentioned in point 7.
11. Ultimate Decision: Ground-zero style resfresh (see the follwoing steps)
12. Separate Data from Window-7 (Move out all data from PC and unplug all connected portable hard drives
13. Factory restore of Window-7 Professional using DVD-rescue (hard drive C: wiped out and reformatted)
14. Apply all Updates for Window-7 Professional (over 121 updates, over 700Mb and many shutdown-reboot)
15. Reconfigure Wireless for connecting to Internet
16. Re-Install McAfee Antivirus
17. Re-Install some usefull Softwares (Microsoft Office 2010 Professional, etcetera... Shareport for wireless USB Printer)
18. Lot of Canon and Sony Softwares not re-installed because not used and not needed for now
19. Clean install AdobePremiereProduction CS5 (no need to run Adobe CCleaner)
20. Apply all updates for AdobePremierProduction CS5 (result is intermittent and have to retry few times to get it completed)
21. Apply one by one updates for every single Adobe product to get it done\
22. Shutdown and cleanup C: drive and defragment C; drive
22. From now on, I am sure to have a FRESH an CLEAN PC with a CLEAN CS5
23. RESULT: AdobePremierePro-CS5 still working perfectly AS BEFORE
24. RESULT: AdobeEncore-CS5 standalone do not hang ANY MORE
      but get error on MICROSOFT VISUAL C++ ? (with no details and some question marks) new
24. Get message saying QUICKTIME not installed (with warning)
25. Okay, install QUICKTIME from Apple to please CS5
26. Shutdown PC, reboot PC just to be sure everything kick in properly
27. RESULT: same as in point 24 (get error on MICROSOFT VISUAL C++ ? (with no details and some question marks)
28. It's SHOOT in the DARK, ON MORE TIME, BABY
29. Focusing on MicroSoft Visual C++ component: Comparing Installed products between my OLD PC and the freshly factory restored one
30. The old PC has Microsoft Visual C++ 2005,2008 and 2010 (both x64 and x86)
31. the new PC only has Microsoft Visual C++ 2008,2010 (both x64 and x86)
32. Decision : Install Microsoft Visual C++ 2005 (both x64 and x86) (trying to have same softwares on both PC)
33. Reboot PC after install
34. AMAZING RESULT: Adobe-Encore-CS5 is functionning OKAY
35. Testing time: I created a very small project in AdobePremierePro-CS5 and I was able to DynamicLink to Encore-CS5 and I was able to create on disk a DVD
      and I was able to play that DVD
36. DID I DO ALL THOSE STEPS FOR NOTHING, WHY IT WAS SO COMPLICATED,
      I WILL TEST IT AGAIN WITH MY BIG PROJECT (76 Ggis and 1 hour 18 minutes Blu-Ray) sometimes this week
     I SPENT TOO MUCH TIME TROUBLESHOOTING AND I AM LOOSING MY CREATIVITY (....LOL...)
      BELIEVE ME, I AM EXHAUSTED AND NEED SOME REST.
37. The End

Encore CS5 freezes as I build a DVD

I'm attempting to burn a DVD on a Dell Optiplex 755 using Encore CS5 that was recently installed on a Windows 7 Enterprise 64-bit OS with 4 GB of RAM. The project will start to build the DVD but then freeze up and give me (Not Responding). I've checked the event viewer and was unable to find any events in there and there are no error messages displaying on the screen. Please HELP!!!

How to give more information for someone to help
http://forums.adobe.com/thread/416679
Some specific information that is needed...
Operating System version, such as Win7 64bit Pro... or whatevevr
-including your security settings, such as are YOU the Administrator
-and have you tried to RIGHT click the program Icon and then select
-the Run as Administrator option (for Windows, not sure about Mac)
Your Firewall settings and brand of anti-virus are you running
Brand/Model graphics card, sush as ATI "xxxx" or nVidia "xxxx"
-or the brand/model graphics chip if on the motherboard
-and the exact driver version for the above graphics card/chip
-and how much video memory you have on your graphics card
Brand/Model sound card, or sound "chip" name on Motherboard
-and the exact driver version for the above sound card/chip
Size(s) and configuration of your hard drive(s)... example below
-and how much FREE space is available on each drive (in Windows
-you RIGHT click the drive letter while using Windows Explorer
-and then select the Properties option to see used/free space)
While in Properties, be sure you have drive indexing set OFF
-for the drive, and for all directories, to improve performance
My 3 hard drives are configured as... (WD = Western Digital)
1 - 320G WD Win7 64bit Pro and all programs
2 - 320G WD Win7 swap file and video projects
3 - 1T WD all video files... read and write
Some/Much of the above are available by going to the Windows
Control Panel and then the Hardware option (Win7 option name)
OR Control Panel--System--Hardware Tab--Device Manager for WinXP
Plus Video-Specific Informationhttp://forums.adobe.com/thread/459220?tstart=0
And, finally, the EXACT type and size of file that is causing you problems
-for pictures, that includes the camera used and the pixel dimensions
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037?tstart=0
What is a CODEC... a Primer http://forums.adobe.com/thread/546811?tstart=0
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037?tstart=0
For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en
Read Bill Hunt on editing a VOB/MPG file http://forums.adobe.com/thread/464549?tstart=0
Edit Vob http://premierepro.wikia.com/wiki/FAQ:How_do_I_import_VOB_files_/_edit_a_DVD%3F
Read Hunt on Using MOD/TOD files http://forums.adobe.com/thread/699990?tstart=0
Also, This is aimed at Premiere Pro, but may help
Work through all of the steps (ideas) listed at http://forums.adobe.com/thread/459220?tstart=0
If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section at the troubleshooting link

Workaround? Encore CS5 crashes when I click "open file"

I'm running Encore CS5 on a Windows 7 machine. The project resides on an external hard disk, and was created using CS4 on a Windows XP machine.
When I first start it up, it opens my project file just fine. However, if I then click "Open project" to close the current project and open a different one, CS5 crashes and burns with the usual "shut down" error message.

Here again you are facing a menu related problem.
Again the same advise :
I would advise you not to uninstall Encore CS4. Both CS4 and CS5 can co-exist on the same system. This is because there might be some plug-ins that CS4 might be using and not CS5 which may cause some problem.
Other option could be to open your project and delete the menus in the project and re-import them again. But this is just a guess because most of the time I have seen menus causing problems from one version to other.
Good luck.
Ramesh.

ENCORE CS5 'FREEZES' WHEN TRANSCODING

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