Encore cs5 freezes

hi everybody i'm having encore probles since i formatted mi hard disc and made a clean install of adobe master cs5, everything runs ok except encore cs5
this is the error messaje
Problem signature:
Problem Event Name: AppHangB1
Application Name: Adobe Encore.exe
Application Version: 5.0.0.508
Application Timestamp: 4ba2cf79
Hang Signature: 8edd
Hang Type: 2048
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033
Additional Hang Signature 1: 5086d3851089553179a21ed8ddcaf2d6
Additional Hang Signature 2: 4587
Additional Hang Signature 3: cce022727395a50f8dcbd95482caabda
Additional Hang Signature 4: 8edd
Additional Hang Signature 5: 5086d3851089553179a21ed8ddcaf2d6
Additional Hang Signature 6: 4587
Additional Hang Signature 7: cce022727395a50f8dcbd95482caabda
please i need help resolving this issue, encore works like for a minute then frezes
thanks in advance

hi guys thanks for the response
i'm working in windows vista premium
12 gigs of memory i chech the memory everithin good
windows updates are up to date
video card as well
when installing everything perfect no errors
in device manager everything working good as well

Similar Messages

Encore CS5 freezes on "initiating transcoding" during startup

At the moment I am a very frustrated Encore CS5 user. Help.
I cannot get Encore to open. The program will start and when it gets to "initiating transcoding" it will become non responsive and the only way to stop it is to turn the power off on the computer.
I previously ran CS4 for at least a year on the same computer with no issues. I upgraded to CS5 in early september and was able to successfully burn at least 2 projects. All other CS5 components work fine EXCEPT Encore. This latest behavior seems to have started about two weeks ago.
I've done the following
1- an earlier post suggested upgrading a roxio driver. Did that - no change.
2-I've followed most of the simpler suggestions on the "Troubleshoot system errors and freezes | Adobe software on Windows (cpsid_82252) - including trying to wipe preferences (couldn't figure out how to do that on Encore - since it won't open!), creating a new administrative profile and updating every driver I could think of. I did not yet try the more involved strategies such as selective startup.
3-I completely uninstalled CS4, Reinstalled CS5 and updated. Encore opened once and will not open again.
Oh and I also called Adobe support - waited on hold for over an hour to speak to someone on a very lousy, almost inaudible connection only to be referred to the same document I'd already read on my own. I was told I could pay for support (which seems ludicrous given that the program won't even open and is brand new!) and was even willing to do that, but the support tech seemed to imply I should try uninstalling cs4 first.
So now I'm back at square one. Any suggestions would be greatly appreciated.
My computer is an HP
windows 7
pentium core i7 cpu 902 @ 2.67 2.67
9 gb ram
64 bit
with two 500gb drives and an external raid Terra.

You can try one more thing.
Just enable your drive
try with other software to burn a small file(nero or any other software)
if it works, Install the roxio drivers from
http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS=
Reboot your system and try to launch encore.
Thanks,
Pankaj Gauba

ENCORE CS5 'FREEZES' WHEN TRANSCODING

I have built a project (3.75 minutes) in PremierePpro CS5, consisting of AVCHD, stills, and audio tracks. It plays correctly in that application. I then use 'dynamic link' to send to Encore CS5 - that seems Ok. However, when building (for DVD) the project (and other similar) appear to get about 3/4 way through (according to the progress bar) then 'freeze'. On cancelling, I get the message 'encore not responsing', followed by 'premiere pro not responding'. Ive tried other methods of getting the project into Encore, but the results are the same.
Any ideas?
System W7 64; Processor: I7 980X Extreme 6 core 3.33hgz; 12MB DD3 ram; SSD 240 GB (4 in raid 0) - 50% of drive space available. Memory usage set to 'performance'.
Les

I'm getting a similar lock up of Encore CS5 when building a DVD.
The source has already been rendered in PP using the AME MPEG DVD settings that follow the source material (24p DV).
It locks up during the same process each time. The DVD spins up to speed as if it is writing but the progress bar stops about 10% and never moves. I can't cancel the process (it asks if I want to cancel but nothing happens). I can't eject the disk. It continues to spin even through a restart (but I can eject at this point). Windows continues to function fine throughout (for other things).
The resulting DVD has only about 10 seconds of the opening menu but then locks up (so nothing past that ever got written). Maybe there's a problem with the menu video or audio? I'm using the NTSC wedding monogram menu with a 16 bit 44.1khz wav file for audio.
Note: Building to an ISO file instead of direct to DVD works fine. I then use imgburn to make the DVD. I'd just prefer it worked without the extra step.
PC Specs:
- Gigabyte EX58UD5 Motherboard
- Intel Core i7 920 @ 2.66 GHz (not overclocked)
- 12 GB of RAM
- WIn7 Pro x64
- Sony Optiarc AD-7240S DVD burner

Encore CS5 freezes opening project

I am running Production Premium CS4 and CS5 on Vista Business 32-bit.
I can't use the Dynamic Link in Encore CS5 as I don't have After Effect CS5 or Premiere Pro CS5 installed so I've created a new project in Encore CS4, imported footage from an After Effects project and saved the project. I then try to open the project in Encore CS5 and it freezes at 13% of the 'opening project' popup box every time.
Can anyone suggest how I might resolve this problem? Thanks.

Just did a search for this problem as my progam also started to hang all of a sudden - at 13% while opening.
I figured it might have been something to do with my clearing out the massive Adobe cache last night. (Useful to do if you suddenly find that you're missing hard drive space and it's not the shadow files. Look in hidden file AppData Adobe Common....)
Anyway, after reading this post, I opened the Premiere Pro file that was used to create the film file originally (even though I never exported this file directly to Encore. I used Media Encoder first.)
As soon as the file loaded in Premiere, the Encore problem resolved. (I had tried it several times before with no luck.)
I didn't need to go back into the Cache folder or rename anything.

Encore CS5 freezes as I build a DVD

I'm attempting to burn a DVD on a Dell Optiplex 755 using Encore CS5 that was recently installed on a Windows 7 Enterprise 64-bit OS with 4 GB of RAM. The project will start to build the DVD but then freeze up and give me (Not Responding). I've checked the event viewer and was unable to find any events in there and there are no error messages displaying on the screen. Please HELP!!!

How to give more information for someone to help
http://forums.adobe.com/thread/416679
Some specific information that is needed...
Operating System version, such as Win7 64bit Pro... or whatevevr
-including your security settings, such as are YOU the Administrator
-and have you tried to RIGHT click the program Icon and then select
-the Run as Administrator option (for Windows, not sure about Mac)
Your Firewall settings and brand of anti-virus are you running
Brand/Model graphics card, sush as ATI "xxxx" or nVidia "xxxx"
-or the brand/model graphics chip if on the motherboard
-and the exact driver version for the above graphics card/chip
-and how much video memory you have on your graphics card
Brand/Model sound card, or sound "chip" name on Motherboard
-and the exact driver version for the above sound card/chip
Size(s) and configuration of your hard drive(s)... example below
-and how much FREE space is available on each drive (in Windows
-you RIGHT click the drive letter while using Windows Explorer
-and then select the Properties option to see used/free space)
While in Properties, be sure you have drive indexing set OFF
-for the drive, and for all directories, to improve performance
My 3 hard drives are configured as... (WD = Western Digital)
1 - 320G WD Win7 64bit Pro and all programs
2 - 320G WD Win7 swap file and video projects
3 - 1T WD all video files... read and write
Some/Much of the above are available by going to the Windows
Control Panel and then the Hardware option (Win7 option name)
OR Control Panel--System--Hardware Tab--Device Manager for WinXP
Plus Video-Specific Informationhttp://forums.adobe.com/thread/459220?tstart=0
And, finally, the EXACT type and size of file that is causing you problems
-for pictures, that includes the camera used and the pixel dimensions
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037?tstart=0
What is a CODEC... a Primer http://forums.adobe.com/thread/546811?tstart=0
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037?tstart=0
For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en
Read Bill Hunt on editing a VOB/MPG file http://forums.adobe.com/thread/464549?tstart=0
Edit Vob http://premierepro.wikia.com/wiki/FAQ:How_do_I_import_VOB_files_/_edit_a_DVD%3F
Read Hunt on Using MOD/TOD files http://forums.adobe.com/thread/699990?tstart=0
Also, This is aimed at Premiere Pro, but may help
Work through all of the steps (ideas) listed at http://forums.adobe.com/thread/459220?tstart=0
If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section at the troubleshooting link

Encore CS5 freezes when building DVD

Hi!
Just spent lots of money on CS5 and got lots of problems. Cannot build DVD at all. Even 50 sec. HDV, DSLR or any kind. Encore becomes frozen after few min of transcoding.
dual xeon
Nvidia quadro 4800
12 gb ram
RAID 0 2 T plus multiple single drives.
Matrox mini, I have installed just the card but not the software since it is not working with CS5.
My previous versions of CS3 and CS4 worked fine. I would say that CS4 was much more stable.
Any comments?
Thank you in advance.
Michael

I may have had a breakthrough in that, after removing several media converter apps, I now seem to have dependable DVD production. I thrashed around and removed a few things before I checked again, but my suspicion is that ffmpeg might be the culprit, (but I don't have time to reinstall it to verify that notion now).
I'm happy if that fixes the problem, but still can't help but feel that it's a program flaw if its able to zone out so silently, without an error message, or even reporting that it's not responding, (but just perpetually idling). That was a frustrating and erie problem that I hope can a least be improved on to the point of crashing with some kind of diagnostic if not surmounting whatever the conflict is. So far, 4 DVDs without a hitch. Yea.

Encore CS5 freezes when starting to Burn project

Hi,
My CS5 Encore works fine until I "Build" or "Burn" a project. It prepares the files successfully for burning but as soon as it physically starts to burn to disc, it only goes up to 7.82MB exactly everytime and then it never finishes the burning. The DVD continues to spin but nothing happens and then I have to restart my PC (Windows 7). I've tried to run Encore as Administrator but it doesn't work.
Any help will be GREATLY appreciated!
Jaco

Long File Names or odd characters cause problems
Read http://forums.adobe.com/thread/588273
And #4 http://forums.adobe.com/thread/666558?tstart=0
And This Message Thread http://forums.adobe.com/thread/665641?tstart=0
Encore "No Drive" Error http://forums.adobe.com/thread/569230?tstart=0
Things and Software to AVOID when authoring/burning a DVD
Start --> http://forums.adobe.com/thread/608660?tstart=0
#2 has WHY Explained http://forums.adobe.com/thread/607390
Plus http://forums.adobe.com/thread/562941?tstart=0
Create an ISO (Encore) or folder on your hard drive (Encore or Premiere Elements) and then use the FREE http://www.imgburn.com/index.php?act=download to write files or folders or ISO to disc (send the author a PayPal donation if you like his program)

Encore CS5 won't open after I downloaded and installed the content as directed. The top of the project opens at the bottom of the screen, freezes and is inaccessable.

Encore was launching and working fine but,as many others before me, I had no content in the Library panel and downloaded the content files from the link Adobe provides. When I relaunched Encore it froze at the bottom of my screen. I have restarted the application, the computer, and even deleted the preferences file but Encore still freezes. I am using a Mac, OSX ver. 10.6.8., 6 gigs of ram. Any help would be appreciated.

Are you sure you meant to write CS5?
My understanding is that CS5 had a "self contained" installer that installed everything, and it was CS6 that required extra downloads from Adobe

Encore CS5 has started freezing on "Preparing project for build..." in disk burn attempt

After routinely burning DVDs with Encore CS5, the program has started freezing after I choose my settings and click "BUILD" on a window that reads, "Preparing project for build..."
I checked for solutions online and read about problems with Quicktime versions after 7.5.5. So I uninstalled Quicktime and installed the 7.5.5 version. Still had problem.
I reinstalled Encore. Still had problem.
Further research suggested I install the Roxio patch
PX Engine 4.18.16a I installed the patch. Still had problem.
I reinstalled the latest version of Quicktime v 7.7.4 Still had problem
On my desktop computer, I'm running
Windows 7 ultimate 64 bit
Intel i7 CPU 930 @ 2.80Ghz 2.80Ghz
24 GB RAM
nvidia Quadro GX 4800
Raid config on my data drives
Luckily, I also have Encore loaded as a part of the CS5 suite on a laptop computer, so I transfered the project files to the laptop, which burned the program without a problem. This tells me the problem is with the program on my desktop and now with the project files.
LAPTOP:
Windows 7 Professional - 64 bit
Intel i7 CPU 2620M @ 2.70 Ghz 2.70 Ghz
4 GB RAM
nvidia NVS 4200M
I'd appreciate any suggestions about how to get my desktop to again burn DVDs in encore.
Message was edited by: Dan 101 Just realized that when I reinstalled Encore, I got a message that instructed me to shut down two processes. One was related to Encore, the other was something like dynamiclink.exe. I couldn't find any such process running when I checked the Task Manager, so I couldn't shut it down before I continued with the installation. Could this be related to the issue?

I am not using any quicktime files. I started with 1920 x 1080p avi files to build a number of Permiere projects (one for each chapter of a 50 minute DVD, then converted these segments into H.264 files, (with an .mp4 extension) and built a master Premiere project. I used H.264 files because it seemed the best option to keep the quality as high as possible before converting to m2v files. Then I converted the master Premiere project into m2v and wav files which are being used by Encore. Should I convert the individual projects into another format (rather than H.264) to build the master project? Does Encore look at the files converted to m2v from mp4 as Quicktime files? Could I avoid this by converting to Microsoft AVI or Uncompressed Microsoft AVI to buld my master project? I didn't built the entire project into one master premiere project from the start because I was concerned it would be too complex with all the elements and tracks.
Now I can work with Encore and burn files, but the Encore program routinely freezes after I burn a disk. The Quicktime thing is a puzzle, especially because I stopped getting the freeze when attempting to burn disks after I reinstalled Quicktime 7.6.5. I was trying a number of things and kept a log. Now I'm trying to figure out why the program freezes after a disk has burned. I turned off Windows DVD Maker, Windows Media Center, and Windows Media Player, rebooted and turned the features on again, but that didn't seem to have an impact. Also, when I attempt to make changes to a subtitle track, I see the changes in the subtitle track, but they don't appear in the burned disk -- unless I delete a subtitle and recreate it.
Does the Roxio PX engine have any bearing on this?

Encore CS5 fails/crashes/freezes...can anyone advise?

Hi,
I am having problems with Adobe Encore CS5, Master Collection. I am having this with both my hi-end PC and laptop of the following spec:
HP Z800 Workstation
Intel Xeon CPU X5650 @2.67 GHz (12 Core)
6.00GB RAM
Win 7 64-bit
HP Elitebook 8740w
Intel Core i7 CPU Q820 @1.73GHz
8.00GB RAM
Win 7 64-bit
Upon starting a new project, Encore fails pretty much every other time when you do one of the following actions:
when you import m2v files as assets
when you import a PSD file as a menu
when you click 'Save' (but it does save the project)
when you start to build a DVD
when it is approaching completion of building a DVD but still writing out the disc (upon trying the disc it does work)
when you start to build a DVD, Encore fails and you cannot eject the disc from the tray unless you hard re-boot the pc.
A very annoying and time consuming problem, that must be a software issue as I have just had my Z800 maintained and had CS5 suite re-installed. This project I am creating is not even an HD set-up, it's only 720x576. It is just me or does Encore CS5 appear to be very 'flakey' and unsupportive as it doesn't even have the library as part of the install.
Can anyone from Adobe please advise me? Or has anyone else had similar issues to the above?
Thanks

These problems are not normal, and I am not sure what you mean by it being a "software issue." Encore users do experience more problems with Encore than other apps in the Adobe suite, and often have to use workarounds, but you are experiencing a very high level of problems that reflect that someone more is wrong.
Some users need to run Encore "as administrator" (right click, "run as administrator").
Do all operations with no disk in the drive and build to a folder or image.
Any difference?
as it doesn't even have the library as part of the install.
That is not normal, although it happens.
For CS5 download:
http://kb2.adobe.com/cps/853/cpsid_85388.html
For CS4 (also includes install by disks):
http://kb2.adobe.com/cps/408/kb408826.html
I would first confirm that you do not have the "LIbrary" folder where Encore is installed. For me (win7, CS5) it is at c:\Program Files (x86)\Adobe\Adboe Encore CS5\Library.
If Library is there, is the content in it?
If every thing else in the Adobe suite seems okay, you can try a repair install. See the CS4 link above.
To check where Encore is pointed for library:
Edit -> Preferences -> Media and check Library Content Location:

Encore CS5 constantly locks up/freezes working with large H.264 file

This is driving me mad, I'm trying to author my first Blu Ray with this program, a single layer output with H.264/AVC video. I've encoded the video elsewhere and I have a 21GB .264 file. It's a BR legal file but as soon as I import it into Encore CS5 the fun and games begin. Firstly it takes a good five minutes to import and Encore appears to have crashed. Finally though it does import and looking at 'Blu Ray transcode' it says 'Don't transcode', so it's a legal file. However if I then try to do anything with the file in Encore, like add it to a timeline the whole program locks up again. 10 minutes later it's added as a timeline but trying to navigate that timeline to add chapters is impossible, the program locks up (Not responding) if I try and move the slider or pretty much do anything. It means making a BR with this file is pretty much impossible.
My PC spec is as follows:
Core i5 2500k 3.3Ghz
8GB DDR3 1600mhz RAM
120GB Crucial SSD boot drive with Encore installed on
500GB Hard Disk & 2TB Hard Disk
Windows 7 64-Bit Home Premium
Is there anything I can do to actually make Encore usable with this large file and finally finish authoring a disc? I've tried loading the file from all three drives and it's the same. The media cache is currently on my 2TB drive because I want to save space on my SSD and minimize writes to it.

Taking 5 minutes to import is normal. Encore has to index the entire file so it knows where the keyframes are. Don't try to do anything while that's happening.
Once in, however, Encore should respond normally. At this point, I'm drawing a blank as to why it isn't.

Encore CS5 crashes on importing _sessionFiles....ac3 for blu-ray.

Ok, for starters, I've been using cs3-4-5 for a while to create DVDs, no problem whatsoever. Even with ADL (Adobe Dynamic Link). I've been able to burn 1 perfect blu-ray project, it was on a fresh install of CS5. Since then Encore CS5 keeps freezing when re-importing the files right after the transcoding. It always freezes at the same place on many different projects;
The filename is: _sessionFiles_Asf_session_1_audio.ac3
I've tried many things: run as admin, holding ctrl/shift/alt on startup, cleaning cache. I even used the compressed files from the transcoded folders. My audio and video are of the same length. I just re-installed the suite today just to try it again on a clean install.
I've also tried the audio as pcm:
Here are my specs:
OS Name
Microsoft Windows 7 Ultimate
Version
6.1.7601 Service Pack 1 Build 7601
System Type
x64-based PC
Processor
Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date
American Megatrends Inc. 0501, 5/9/2011
SMBIOS Version
2.6
Installed Physical Memory (RAM)
8.00 GB
Total Physical Memory
7.98 GB
Available Physical Memory
3.58 GB
Total Virtual Memory
16.0 GB
Available Virtual Memory
9.76 GB
Page File Space
7.98 GB
Hard Drive space isn't a problem, I have more than 3tb of free space.
Any feedback would be really appreciated!

I was able to burn a blu-ray disc with my latest project but not without any hassles!!! I had to remove all audio from the menus except the main one. The software allows me for 1 menu with audio along with my main timeline. If I add audio to another menu, it crashes.
My project is a 4cam live show with 1 audio track.
The source format is from my HDV Camera. So it's a .m2t file.
The audio track is from the soundboard, a .wav file.
Edited in Premiere pro CS5
In Encore:
I'm using Dynamic Link ( I also tried with a rendered .mkv file of the project)
4 menus: Main, Setlist, Setlist2, Credits
1 popmenu
audio for menus are high quality mp3s
OS Name    Microsoft Windows 7 Ultimate
Version    6.1.7601 Service Pack 1 Build 7601
System Type    x64-based PC
Processor    Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date    American Megatrends Inc. 0501, 5/9/2011
SMBIOS Version    2.6
Installed Physical Memory (RAM)    8.00 GB
Total Physical Memory    7.98 GB
Available Physical Memory    2.01 GB
Total Virtual Memory    16.0 GB
Available Virtual Memory    7.86 GB
Page File Space    7.98 GB
files info:
General
ID                                       : 255 (0xFF)
Complete name                            : A:\Napalm Death.m2t
Format                                   : MPEG-TS
Commercial name                          : HDV 1080i
File size                                : 9.39 GiB
Duration                                 : 49mn 48s
Start time                               : UTC 2011-10-14 22:10:51
End time                                 : UTC 2011-10-14 23:00:29
Overall bit rate                         : 27.0 Mbps
Maximum Overall bit rate                 : 33.0 Mbps
Encoded date                             : UTC 2011-10-14 22:10:51
Video
ID                                       : 2064 (0x810)
Menu ID                                  : 100 (0x64)
Format                                   : MPEG Video
Commercial name                          : HDV 1080i
Format version                           : Version 2
Format profile                           : Main@High 1440
Format settings, BVOP                    : Yes
Format settings, Matrix                  : Custom
Format settings, GOP                     : M=3, N=15
Codec ID                                 : 2
Duration                                 : 49mn 48s
Bit rate                                 : 25.3 Mbps
Maximum bit rate                         : 25.0 Mbps
Width                                    : 1 440 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate                               : 29.970 fps
Standard                                 : Component
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Interlaced
Scan order                               : Top Field First
Compression mode                         : Lossy
Bits/(Pixel*Frame)                       : 0.542
Stream size                              : 8.79 GiB (94%)
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Audio
ID                                       : 2068 (0x814)
Menu ID                                  : 100 (0x64)
Format                                   : MPEG Audio
Format version                           : Version 1
Format profile                           : Layer 2
Codec ID                                 : 3
Duration                                 : 49mn 47s
Bit rate mode                            : Constant
Bit rate                                 : 384 Kbps
Channel(s)                               : 2 channels
Sampling rate                            : 48.0 KHz
Compression mode                         : Lossy
Delay relative to video                  : -63ms
Stream size                              : 137 MiB (1%)
General
Complete name                            : A:\Soundboard\Napalm Death fixed.wav
Format                                   : Wave
File size                                : 545 MiB
Duration                                 : 49mn 37s
Overall bit rate mode                    : Constant
Overall bit rate                         : 1 536 Kbps
Audio
ID                                       : 0
Format                                   : PCM
Format settings, Endianness              : Little
Codec ID                                 : 1
Duration                                 : 49mn 37s
Bit rate mode                            : Constant
Bit rate                                 : 1 536 Kbps
Channel(s)                               : 2 channels
Sampling rate                            : 48.0 KHz
Bit depth                                : 16 bits
Stream size                              : 545 MiB (100%)
I've done another project and have encountered the same problems. So what I do now is main menu with audio, rest of the menus no audio.
I like Encore coz I can do popmenu with it, other softwares don't offer it. With other softwares I can do a perfect blu-ray with audio on all menus but no popmenu. That's why I'm working so hard to try to resolve the errors with Encore, so I can have projects with popmenu!!! If other softwares would allow for popmenu I would drop Encore.

Encore CS5 Menu Problems

Allow me to begin by saying thank you in advance for any and all help. Please know I am a marine biologist first and a video editor second so I'll apologize for my elementary questions.
2011 macbook pro, 8gb ram, all working files (connected assets) are on the hard drive, Panasonic BD burner connected firewire 800, Encore CS5
This is a blu-ray project.
I have created a movie that has only 2 menus. The main menu and a chapter selction menu.
The menus have a video file playing in the background with text generated from the video editor appearing 10 seconds in. This menu is very basic...video background with 3 buttons overlayed on top placed where the text appears. Of these buttons, one plays the main movie, another plays a behind the scenes, and the last directs the user to the chapter selection menu.
The video files for the menu background were transcoded in Media Manager to Blu-ray h.264 and imported assets as .m4v video and .ac3 audio.
The actual movie files are also imported in this same manner and are working fine.
Preview works fine except where indicated below in the form of the background video being in poor quality.
Problem:
When the disc is inserted into a blu-ray player, the main menu background video looks worse than standard def videos. At the loop point set for the buttons to "appear and activate" (10sec) the video freezes, screen turns black for just a split second (literally, split second) then re-appears normally with all buttons working fine, the video plays accordingly but is still in bad quality. The buttons work as supposed to and the movies they're connected to are brilliantly played in blu-ray quality without any problems.
On the chapter selection menu, the same applys to the background video where it plays in poor quality but the problem here is again at the loop point but has a different action. At the time of the loop point (again 10sec) the video stops, then jumps back to the beginning of the Chapter menu and starts over again. It does this over and over, never allowing me to get to the buttons for chapter selection. It just loops back to the beginning of the same menu. The only way to stop this is to press the main menu button on the remote to get back to the main menu.
So...2 things:
1) howcome the background videos in the menus are in bad quality? Do know in the preview, the background videos are in the good quality sometimes. In other words, when I press the preview, sometimes the videos are shown in good quality, and sometimes they're not. I onced "fixed" it when it previewed in poor quality by disconnecting the wip to the asset, then reconnecting it. It played fine in the preview once but then the next time I previewed it, it was in poor quality.
2) why are there 2 different glitches at the loop points on the menus. Both menus are identical in properties, not in asset connections. As a matter of fact, the chapter menu was created by copy/pasting the main menu, changing the assets, and using more buttons (these buttons were also copy/paste from the main menu buttons but have different links). Also know that in preview, the loop points work just fine and the buttons appear without a problem, but the video quality is diminished as with the main menu.
2 Burn processes tried and have identical problems:
I created discs using 2 methods and the problems are identical in both. I burned a blu-ray disc directly from Encore which exhibited these problems. I also made a folder and burned the BDMV file in Toast Titanium Pro 10 and also have these same identcal problems. I did make an .iso file also, but don't know how to test that on a blu-ray disc. I am using BD-RE discs so that I don't waste a lot of money.
Please help. I am in crunch time and have less than 2 weeks to complete this and get 100 discs burned.
Thank you again for reading this and for any and all help.
Charlie

Hi Charlie,
about loop point frezees (black video), no way out, sorry: this is an Encore CS5 bug and we all are waiting for the brand new CS5.5.
Jon Jeddes has tried to find a solution with other sws support but he met lot of difficulties.
About your low definition results, it could depend by many things.
Don't know Media Manager, but, usually, low definitions are related to low bitrates (check yours are at least 25 Mb per second).
Hope this will help.
Ciao
Giorgio

Adobe Encore CS5 (Mac) crashes when I create a new project

Hey everyone,
I am running Mac OS X Lion (10.7.3) on a MacBook Pro (Spring 2011).
I just installed Encore CS5 fresh off my Master Collection CS5 DVD. When I open Encore and start a new project, once I have my settings configured, I click OK. It waits a few seconds, then Encore crashes. Adobe Application Manager sees no updates available (so no bug fixes, apparently?). What's the use if I can't even start a brand new project?
I know my details are vague, but if anyone needs additional information, let me know and we'll try to get this solved.
Any help would be appreciated, thank you!

Are you saying that you did not install the whole MC? Have you installed at least Premiere and Adobe Media Encoder?
I wnder if there is an install issue. Encore is only provided with Premiere, and I don't know what happens if it is installed without it.
If that is not it, look at this. It is not specific to Encore, but may be relevant.
Troubleshoot system errors and freezes | Adobe software on Mac OS 10.x
http://kb2.adobe.com/cps/824/cpsid_82414.html

Importing avi hangs up at one second in encore CS5.1-then it goes "not responding"

HELP!
Everytime I import a short file name AVI Encore hangs up at
1 Second left" and then if I touch anything it starts "not responding." I have shut down all I can in the background to make this work and for some videos it brings them right in, for others- most of them- it hangs at the 1 sec left mark and then freezes.
Why is it doing this and what do I do?
Encore CS5.1
Windows 7 updated
6 GB ram, 32 bit system
I have a 2 gb video card as well installed.
Any help would be appreciated.
Thank you,
jana

AVI is a wrapper... what is inside the wrapper?
Codec & Format information, with 2 links inside to read
-read both links in reply #1 http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/

Encore cs5 freezes

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