Encore CS5 Hangs/Crashes on Import

I'm using a desktop
(dual Xeon quad core processors) with 12 gigs of ram and Windows7.  I have a Radeon video card and use a Matrox RTX2 for capture.  Regardless what or how I import, I get the import and preparing transcode settings windows alternately flashing.  The import as timeline finishes, while the preparing transcode settings remains at 0% and the system locks up.  It ultimately give me the "Encore has stopped working window".
Any assistance will be greatly appreciated!

One step at a time...  Ha, ha!
I tried creating a new encore file,without importing any video.
To do that, you had to have Encore open and created a new project.  Encore opens the project and does not crash, right?  To do that, it goes through the "loading transcode settings," apparently successfully.
I then imorted one of Encore's menus - it crashed!
When you say imported a menu, you loaded a menu from the Encore library panel?  By double clicking?
Have you tried running Encore as administrator?

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