Encore CS5/Media Encoder CS5 freeze when transcoding

I'm trying to encode avi files for DVD. I have tried building my project in Encore & doing "build disc". Note: I am creating a Disc image, not actually burning any disc. It starts by transcoding; it gets through the video pass, and when it gets to the very end of the audio pass, it freezes. I have tried this 4-5 times with the same result. Oddly enough, I also had it work twice. Go figure.
Since I had 3-4 files to transcode for DVDs, I thought I might be able to save time (and try another approach) by using the Adobe Media Encoder. Same deal. It got about 99% done with the first file and FROZE.
What I've done:
1. Verified no DLA is running (at least, no Roxio or Nero software)
2. Verified the PhHlap64.dll is the latest (3.0.90.2 or whatever it's supposed to be)
3. Installed latest Windows 7 (64bit) and CS5 updates
4. tried different user accounts (both administrator accounts)
Here is what we do have installed on this machine:
Firefly
MediaShout 4.5
Quicktime 7.6.6
Symantec Endpoint Protection 11 (mr5)
Itunes
That's all I can really think of. I just ran the apple updater and see there is a new (7.6.8) verison of quicktime. I'll update that and see if it makes a difference. Any and all help is appreciated!
Computer Specs:
Q9300 Quad core
4GB Ram
1GB HD4670
320GB+1TB HDDs

Thomas Nord wrote:
Update: We have discovered an issue where you can get this behavior if the source is a Premeire Pro sequence whose sample rate doesn't match that of the clips in that sequence. The solution is to match the sample rate of your sequence to that of your clips. Please let me know if this does not resolve your issue.
Thanks,
Tom
I had some 96/16 audio from an H4n recorder. AME just sat there. Also had the same problem exporting directly from PPro without using AME. Just sat there, no error, just nothing.
Changed the final sequence samples to 96kHz sampling and problem solved. That's a real bummer, since Adobe definitely pushes the sort of "edit anything" mantra a lot, and having to tailor sequence settings to a recently added audio clip is a step in the wrong direction. Glad to know it CAN be fixed, since these renders need to happen, but need that one patched up.

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ENCORE CS5 'FREEZES' WHEN TRANSCODING

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I'm getting a similar lock up of Encore CS5 when building a DVD.
The source has already been rendered in PP using the AME MPEG DVD settings that follow the source material (24p DV).
It locks up during the same process each time. The DVD spins up to speed as if it is writing but the progress bar stops about 10% and never moves. I can't cancel the process (it asks if I want to cancel but nothing happens). I can't eject the disk. It continues to spin even through a restart (but I can eject at this point). Windows continues to function fine throughout (for other things).
The resulting DVD has only about 10 seconds of the opening menu but then locks up (so nothing past that ever got written). Maybe there's a problem with the menu video or audio? I'm using the NTSC wedding monogram menu with a 16 bit 44.1khz wav file for audio.
Note: Building to an ISO file instead of direct to DVD works fine. I then use imgburn to make the DVD. I'd just prefer it worked without the extra step.
PC Specs:
- Gigabyte EX58UD5 Motherboard
- Intel Core i7 920 @ 2.66 GHz (not overclocked)
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Encore CS5 freezes when building DVD

Hi!
Just spent lots of money on CS5 and got lots of problems. Cannot build DVD at all. Even 50 sec. HDV, DSLR or any kind. Encore becomes frozen after few min of transcoding.
dual xeon
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My previous versions of CS3 and CS4 worked fine. I would say that CS4 was much more stable.
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Adobe Media Encoder CS4 freezes when trying to convert .m4v files to .mp4 files

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I meant the File->Save option should not be gray if you "make a change" anywhere in the document. I only have access to an OSX Server remotely to illustrate this point so SimpleText should help you understand what I mean by a grayed out menu item:
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You can get to the Save As dialog so clearly grayed out menu items wasn't the issue. Moving on..
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Your button is not grayed out.
Accurately describing your issue here will help quite a bit. The "save crash" issue has been so rampant it's the first suggestion I had so I offered it. Often repairing the FLA fixed the saving mechanism.
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Long File Names or odd characters cause problems
Read http://forums.adobe.com/thread/588273
And #4 http://forums.adobe.com/thread/666558?tstart=0
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Encore CS3 Freezes when Transcoding

I opened an older DVD menu that was made in Encore CS2. I made some changes to it cleaned up orphan timeline and dead links and added audio to menu. When I tried to export it to DVD it freezes when transcoding and locks my work station. I've done this several times on CS2 but this is the first time I have done this in CS3 and I get this problem. I tried transcoding seperately and my PC still freezes. The encore preview menue is great. Does the program only transcode AVI or does it do AVI and MP3. I really dont understand fully what it does when transcoding because either it didn't do this in CS2 or it did but it was flawless so I paid it know attention. Any assistance would be great.
Charles Mosley
[email protected]

Problem Specification: Encore CS3 Freezes when Transcoding
1) I copy the txt of this guy coz my problem is more or less alike and he uses the proper technical words to explain the problem. But i'm glad you take time to read every mails.
2)I've got a Dual core 3.7GHz, 2G RAM Dual Channel, graphics card Nvidia6600TD 128VRAM & 250G HDD,
3)Problems...
- I edit a sequence duration 2Hr04min in Avid Express Pro HD 5.6.3 and Export it in Quicktime ref. I work wid Encore 2.0
- I use Procoder3 to creat both .m2p & .m2v authoring files. Here i got 2 files of aprox 4.5G each making it around 9G & 8G
- Using the .m2p files After creating the menue etc, i put it to burn but transcoding process freezes at 1/4 of the process. i try transcoding while file still in the project tab but it freezes at 1/4 again.
- Using the .m2v file the problem occur as with the .m2p files...
- I tried directly with the quicktime ref. Here it can't even trancode the Ref file!!! I tried transcoding it while still in the project but this option is DISABLED from the right-click menu.
- I created a new project an started anew for each of the 3 options but same problem.
What to do?
My RAM is perfectly ok, where lies the prob?
I've been trying to find out the prob since 10Days!! I should have submit this job monday last...
Plz Help...
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Hi kmarten@LC,
We have launched CCP 1.3 which gives you option to create Package of Archived version of softwares too. Please ensure to select 64 bit while creating package and on the Application list page select Show archived versions at the top. Once selected please scroll down the list and you will find Premiere Pro CS6 with Encore and Media Encoder.
Please check the screenshot.
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Encore CS5 freezes on "initiating transcoding" during startup

At the moment I am a very frustrated Encore CS5 user. Help.
I cannot get Encore to open. The program will start and when it gets to "initiating transcoding" it will become non responsive and the only way to stop it is to turn the power off on the computer.
I previously ran CS4 for at least a year on the same computer with no issues. I upgraded to CS5 in early september and was able to successfully burn at least 2 projects. All other CS5 components work fine EXCEPT Encore. This latest behavior seems to have started about two weeks ago.
I've done the following
1- an earlier post suggested upgrading a roxio driver. Did that - no change.
2-I've followed most of the simpler suggestions on the "Troubleshoot system errors and freezes | Adobe software on Windows (cpsid_82252) - including trying to wipe preferences (couldn't figure out how to do that on Encore - since it won't open!), creating a new administrative profile and updating every driver I could think of. I did not yet try the more involved strategies such as selective startup.
3-I completely uninstalled CS4, Reinstalled CS5 and updated. Encore opened once and will not open again.
Oh and I also called Adobe support - waited on hold for over an hour to speak to someone on a very lousy, almost inaudible connection only to be referred to the same document I'd already read on my own. I was told I could pay for support (which seems ludicrous given that the program won't even open and is brand new!) and was even willing to do that, but the support tech seemed to imply I should try uninstalling cs4 first.
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My computer is an HP
windows 7
pentium core i7 cpu 902 @ 2.67 2.67
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You can try one more thing.
Just enable your drive
try with other software to burn a small file(nero or any other software)
if it works, Install the roxio drivers from
http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS=
Reboot your system and try to launch encore.
Thanks,
Pankaj Gauba

Encore CS5 insists on transcoding .m4v

Kind of stuck here.
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Format: H.264 Blu-ray
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Pyramid Pyro wrote:
Agreed. If this is pre-audio then my idea is not correct.
My guess is that there is still a bit rate issue even if the file settings are correct. A bitrate analyzer may help, but that sounds like a lot of trouble (determining if the large/master file somehow clips just of the 30 mark and your short sample does not).
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Yeah, even if I change the project settings to 40.0Mbps and reimport the clip Encore still wants to transcode.
At this point I'm thinking something went wrong with the encode and I should just re-encode and try again.
Unless someone has another idea, I'll post my results when the encode is complete.

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Just did a search for this problem as my progam also started to hang all of a sudden - at 13% while opening.
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Hi Jeff,
Thanks for the info.
I have a new problem concerning Disc Space.
I had all of my assets in Encore and everything was linked up and the menus were set. Encore said it was using 21.5 GB and about 3.5 was left over. (Obviously I am building a Blu-Ray Disc)
I thought that was good and I pressed Build and it started to make the Disc.
After a few hours of Building the disc, it stopped and a pop up dialog box came up and said "Code 25 - not enough Disc Space.". I was confused. I had a 25 GB Disc in there and, according to Encore, I was only using 21.5 GB.
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This is also why the "Code 25 - not enough Disc Space" dialog came up.
I recently found out, after I did all of this, that Encore has a bug in it that does not give the correct disc usage for a DVD or Blu-Ray.
So now, my only 2 choices are:
1) re-encode my main 2 and half hour time with a little less Target and Max Bit Rate (which will make it lower in file and GB size), knowing it will be a bigger file once I bring it into Encore and Burn it or make it an ISO file to burn in Toast 11.
or
2) Use a Dual Layer BD Disc. Of course, This is the easier and faster solution.
What are your thoughts on this?
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AE cs5 freezes when loading project

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I was exporting a file after small tweaks in the timeline to a PNG Quicktime , and all hell has broken lose. AE froze when i pressed render, and i had to force quit. From then on, i have not been able to open any project that has a dynamic link, premiere sequence or QT movie. It starts to open the project and then hangs like the dialog box in the preview window shows. Shutting down QT32 Server does not help. Shutting down Time Machine does not help. Making the QT movies offline does not help. starting a new project and then importing the old projects that are in question does not help. These files worked just minutes before, and now, they do not. Please help me.
At one time, i was so excited about dynamic link and the integration btw all these tools. It seemed so promising. But working on a mac with cs5 has been a nightmare. If you have any suggestions to what format i should convert any of my footage to in order to not use Quicktime File types, that would be nice. Otherwise, please find a way to get Quicktime to work well with CS5.

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Encore CS3 Freezes when Transcoding at Import

HP Pavillion
AMD Athelon 64 X2 Dual Core
Windows Vista Home Premium
4GB Ram
The project has 4 menus and about 24 timelines. When open the project eats about 2 GB of RAM.
All video files are DV NTSC 720x480 29.976 fps 4:3 quick time .mov
When transcoding a timeline in Encore CS3 (automatic settings) I constantly experience a "freeze" as Encore attempts to import the video. It transcodes fine, conforms the audio fine and then as it switches to "importing" it freezes. Sometimes I get an "Out of memory" error.
I tried upgrading my video driver to no avail.

Sounds like a system-specific problem, as I've never seen it.
Have you tried exporting MPEG-2 from Premiere, and using that in Encore?

Encore CS5/Media Encoder CS5 freeze when transcoding

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