Encore CS5 Menu Problems

Allow me to begin by saying thank you in advance for any and all help. Please know I am a marine biologist first and a video editor second so I'll apologize for my elementary questions.
2011 macbook pro, 8gb ram, all working files (connected assets) are on the hard drive, Panasonic BD burner connected firewire 800, Encore CS5
This is a blu-ray project.
I have created a movie that has only 2 menus. The main menu and a chapter selction menu.
The menus have a video file playing in the background with text generated from the video editor appearing 10 seconds in. This menu is very basic...video background with 3 buttons overlayed on top placed where the text appears. Of these buttons, one plays the main movie, another plays a behind the scenes, and the last directs the user to the chapter selection menu.
The video files for the menu background were transcoded in Media Manager to Blu-ray h.264 and imported assets as .m4v video and .ac3 audio.
The actual movie files are also imported in this same manner and are working fine.
Preview works fine except where indicated below in the form of the background video being in poor quality.
Problem:
When the disc is inserted into a blu-ray player, the main menu background video looks worse than standard def videos. At the loop point set for the buttons to "appear and activate" (10sec) the video freezes, screen turns black for just a split second (literally, split second) then re-appears normally with all buttons working fine, the video plays accordingly but is still in bad quality. The buttons work as supposed to and the movies they're connected to are brilliantly played in blu-ray quality without any problems.
On the chapter selection menu, the same applys to the background video where it plays in poor quality but the problem here is again at the loop point but has a different action. At the time of the loop point (again 10sec) the video stops, then jumps back to the beginning of the Chapter menu and starts over again. It does this over and over, never allowing me to get to the buttons for chapter selection. It just loops back to the beginning of the same menu. The only way to stop this is to press the main menu button on the remote to get back to the main menu.
So...2 things:
1) howcome the background videos in the menus are in bad quality? Do know in the preview, the background videos are in the good quality sometimes. In other words, when I press the preview, sometimes the videos are shown in good quality, and sometimes they're not. I onced "fixed" it when it previewed in poor quality by disconnecting the wip to the asset, then reconnecting it. It played fine in the preview once but then the next time I previewed it, it was in poor quality.
2) why are there 2 different glitches at the loop points on the menus. Both menus are identical in properties, not in asset connections. As a matter of fact, the chapter menu was created by copy/pasting the main menu, changing the assets, and using more buttons (these buttons were also copy/paste from the main menu buttons but have different links). Also know that in preview, the loop points work just fine and the buttons appear without a problem, but the video quality is diminished as with the main menu.
2 Burn processes tried and have identical problems:
I created discs using 2 methods and the problems are identical in both. I burned a blu-ray disc directly from Encore which exhibited these problems. I also made a folder and burned the BDMV file in Toast Titanium Pro 10 and also have these same identcal problems. I did make an .iso file also, but don't know how to test that on a blu-ray disc. I am using BD-RE discs so that I don't waste a lot of money.
Please help. I am in crunch time and have less than 2 weeks to complete this and get 100 discs burned.
Thank you again for reading this and for any and all help.
Charlie

Hi Charlie,
about loop point frezees (black video), no way out, sorry: this is an Encore CS5 bug and we all are waiting for the brand new CS5.5.
Jon Jeddes has tried to find a solution with other sws support but he met lot of difficulties.
About your low definition results, it could depend by many things.
Don't know Media Manager, but, usually, low definitions are related to low bitrates (check yours are at least 25 Mb per second).
Hope this will help.
Ciao
Giorgio

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