Encore Error/Premiere Trial asking for Serial Number

I was told to go here from the help chat.
I'm trying to build a DVD on Encore. I was using CS5.5 and kept getting errors when building.
This error shows up before getting the other error I keep getting on my Encore CS5.5
I kept getting error -47 on my Encore CS5.5 when trying to build a DVD. I tried looking up solutions but the only solution the forums posted and tried them but it didn't help (disabling spotlight).
Apparently error -47 is when the items being used in a different place, but mine wasn't being used. I even restarted the computer and only opened Encore to instantly build the DVD but the same error came up.
So I downloaded the Premiere family pack trial to get Encore CS6, which it downloaded. But when I try to open it, it asks for a serial number.
I don't know if I was supposed to get a serial number and didn't get one, or what.
I can't buy Encore alone, and I'm not going to buy the pack (I go to a college that has all the adobe products free to me, they are just currently closed today).
If I could get the first error fixed that would solve my problems; but since I can't find that solution so far I'm trying to see if CS6 will fix it.
I'm trying to figure out why it's asking for a serial number and if I have one where it is.
I've searched my products/services and it doesn't show up, I'm assuming because this is a free trial.
If I'm not able to access Encore because it's the free trial, then I don't understand why it downloaded it in the first place.
I'm using a Mac, if that helps. Also if there's information I left out (which there probably is) then let me know.

Okay thank you.
It just doesn't make sense why it automatically installs it during the trial if you can't use it.

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