Encore First Play Error

Hi all- I have been searching on this site about a First Play issue I am
having. I have 2 timelines (INTRO 1 and MAIN) and several menus in my project. I have INTRO 1 set to "first play" and linked the end action to the first menu, which then goes to the main timeline, or more menus..... the whole works plays perfect when I preview. The first play, menu, everything.....it works great.....
However, when I build the project, I get an error that states "internal software error at 29:21 in INTRO 1" . INTRO 1 timeline consists of a 29:21 second MPEG2-DVD file that I rendered out of After Effects. I have tried deleting this timeline and replacing it (and re-linking it) as well deleting the MPEG asset from the project and re-inserting it. Still same error. Maybe I need to install the latest patch for Encore? Or am I missing something? I haven't tried to override anything.....maybe i should insert the sequence directly into the timeline rather than the rendered MPEG file???
If I can't get this to work, I plan on making 2 Main Menus. One will be set to first play and have the INTRO sequence and the rest of the Main menu on the front end, and then I'll just set a loop point where I want the menu to repeat. after going into the rest of the menus, I'll link all their back buttons to the second "main" menu (the one without intro on the front). that way, after the first time the DVD is loaded, and the user starts to navigate the menus, the user won't have to sit through the INTRO again if they want to go back to the main menu. It makes sense in my head, but does anyone see any problems?
I hope i have been clear on all this!!!
Thanks in advance!!!
Dan Mortensen

Thanks Guys--
Yes, there is something about PCG error.....butafter some research and tests, it seems to be a format uncompatability thing.....(I'm running CS4 by the way)
I did play around with it a bunch last night. It seems that the problem lies with the .m2v file that is rendered out of After Effects. It's not playing nice with Encore. I tried removing all the sound out of the menus....then the difference in length should not matter. I still got the same error. So i deleted the assets alltogether...then i tried rendering my files out as MPEG 2's instead of MPEG2 DVD's. This time I got an error that there was an aspect ratio mismatch. So then i removed both video and sound from the menus---- And the project worked great!!! Ok, so now I went back and tried to render the movie parts as AVI files. I rendered one of the menus as an AVI and brought it in as an asset- linked it to the video, and linked the sound to the old sound .wav file, and wouldn't you know ---the project worked---(well, that menu worked perfect, the others were still blank of course, but the buttons were still there).... . So I made all the menu parts into .avi, and linked them, but when i checked the project, it gave me an error that the disk is not big enough.....Of course my .avi's were all uncompressed (about 5 gigs).....Do i need to figure out how to render a smaller .avi? I haven't been able to get AE to do that yet. Uncompressed seems to be my only option. Isn't there a way to pick what size file to make?? I'll have to look into that as I have not been able to figure out how to change the quality of .avi's.....
Maybe there is another file format that would work better? high quality .wmv???
Dan

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CS5 Encore first play broken

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Three coasters and counting.

You have the end action of the main menu set to itself. Some users had problems similar to yours with this configuration, that ppeared to be resolved when the end action was changed to "stop."
Why all the overrides?
I thought there was a point to the introductory timeline, but its end action is to go to the man menu either way.
I would first change the menu end action, and see what I have. Then I'd remove all the overrides and see.

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Ok, so in Encore CS3 I have this timeline,it is set as first play and at the end it goes to a menu.
The video plays fine until near the end where it freezes on a frame for a few seconds and then continues fine. There are no other problems on the dvd. It occurs both on a physical disc and a disk image so it's not a player problem but it does not appear in Encore's previews.
I have tried re encoding the source file, deleting the timeline, re importing the footage.
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Johnathan,
Tell us more about your Assets on this Play First Timeline. What are the files, format, Duration, etc.? Is this file muxed, or elemental streams? The greater the detail, the better.
I have not seen the behavior that you observe, hence my questions.
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Menu-motion: Audio linked to an audio asset, duration about 2 minutes.
In Encore DVD 2.0 this was trivial and worked. Not in CS3!
Most of the time it loops the menu indefinitely. Sometimes it will loop twice, then start the chapter.
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Tell us more about your Assets on this Play First Timeline. What are the files, format, Duration, etc.? Is this file muxed, or elemental streams? The greater the detail, the better.
I have not seen the behavior that you observe, hence my questions.
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Long-time Adobe user with CS6 Master Collection. Not come across this one before, though.
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Set up so a 20 sec video plays automatically then drops into a static menu offering choice of two timelines.
All tests OK, previews in Encore OK, and builds OK.
HOWEVER, the resulting DVD skips the intro video and starts with the menu, despite the intro video being set as First Play and testing OK inside Encore.
I've built the project from scratch twice now with the same result.
Any hints as to cause and cure?

OK. I eventually tracked it down.
Before adding the intro element, I started with the menu. When I added the intro movie, all looked good on the flowchart and it played OK in Encore, but, as I explained initially, when burned to DVD playback started with the old menu, not the new first play.
I tried deleting Encores preferences (start with SHIFT+CONTROL) to no effect.
I tried adding STOP at the end of menus, to no effect.
I also tried a variety of other first play items, but the DVD always started with the non-first-play menu.
Eventually I looked at the project properties and found that the title button and main timeline were still pointing at the original first-play menu item, not the one currently selected. Changing the main timeline had no effect, but changing the Title Button to the new first-play timeline finally solved my problem.
It seems possible that there is an issue with updating all relevant items in Encore CS6 (Windows, fully updated) when changing first play. Or am I missing something that makes it my fault here?

First Play Menu doesn't work properly on DVD Recorders

I am an experienced PC Encore user. Just finished authoring a DVD with Encore CS3. Test results on Toshiba and Liteon DVD recorders yield a failed first play response (no menu appears). Test results on Sony set top players and computer DVD players, first play responds correctly (menu appears instantly).
I have created and tested DVDs on the same DVD recorders with earlier versions of encore and never had failed first play results.
Further, if I press the DVD Menu on the remote, the menu appears.
I discovered a work-around. I duplicated the DVD in a duplicator, tested the duplicate in the recorders and it worked properly. It must have stripped the header information from the master.
This is a problem with Encore CS3 and needs to be addressed. Many people use their DVD recorder as players, which is one of the reasons we use recorders to test.
Response . . .

AS opposed to lyonseye I am a plain novice on Encore - always dependent on templates. Now , I've just recently finished my first proper encore-project. Simple enough - one single menu linking to three timelines and wow my own pictures as static background! Checked and built (+R single layer) without any hickups in the error-report-department.
The disk plays perfect in various set top dvd's
but not on my own recorder(s)!!! ( 3 different machines tested with various players).
I won't go into machinery details (harm :-)) but would be happy if someone could explain to me if this is a common problem or eventually could point to the most usual reason for this unexpected behaviour.
Another question: the manual states that it is possible to apply motion background to the entire menu. I've tried this , linking video to buttons are easy enough as is linking sound to the menu. But pickwhipping ( did I spell that correct ,wonder) video to the background is a different animal.Short takes of approx 1 min duration was ment looping until buttons beeing pressed. Not working for me , maybe others could tell me the secret?
Again :

First Play "Not Permitted" on Apple DVD player

I have some duplicated DVD-Rs of a project, and the client ha reported a disutrbing error. I've been told that on several different Macs running OS 10.2 - 10.4, not only does the disc not auto launch DVD player and not auto-play the first play menu, but when the user presses play on the floating control, they get a "Not Permitted" message. The user reported that they were able to choose "open Video_TS" and navigate to the VIDEO_TS folder on the disc, at which point they were able to get the disc to play.
The disc include a significant amount of content on the ROM sector of the disc, including an autorun and an .exe file for windows users. However, I can't see how the presence of these ROM files could interfere with the operation of DVD Player and the VIDEO_TS folder on the disc.
Furthermore, the duplication master for this disc has been formatted directly from DVD studio as a standrd DVD volume - no Toast burn, hybrid volume formatting, anything like that.
Upon inspection I discovered that my authoring assistant had specified a pre-script on the first play menu. I try never to use pre-scripts for anything, as I have found the way DVD studio handles them to be unreliable. However, I suspect this pre-script on the first play menu as the culprit in this problematic behavior, and have removed it.
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My question is, has anyone else ever encountered issues with their first-play menu throwing up this "not permitted" condition in Apple DVD Player? Has anyone ever found a connection between this issue and pre-scripts, or between this issue and any ROM files?
I suspect that DVD studio's pre-scripts are "simulated" or translated through the abstratction layer of DVD studio in a way that allows them to be outside the DVD spec, or perhaps there are other ways DVD studio might be using the pre-command on a menu, such as when you specify a button selection for a menu, that use the menu pre-command, and override the pre-script you might have spcified for the menu.

I've seen it on replicated masters when a dvd-r master was used and not all regions were selected as ok to play. DSP doesn't 'check' region 7 by default... its best to use a region all project and .img files, not VIDEO_TS builds to the HD.
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Encore CS3 - Build error: "internal software error"

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I'm fairly new to Encore but I've spend a lot of time figuring out how it works to the point that I think I've got it (menus, links, etc). Here's my problem:
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"PGC "Master" has an error at 00;43;38:01. internal software error: %0, line Master - PGC Info: name = Master, ref = Fpgc, time = 00;43;38:01"
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In this case, the time (00;43;38:01) is the very last frame of video.
I've tried building both directly to a DVD burner and just creating a DVD image. Both give me the same error. I've also tried the process by 1) exporting from Premiere to Encore directly and also exporting from Premiere to an MPEG2 file saved on the desktop and then importing that into Encore. Same error, however, the time of the error is different (in one case, the time of the error was some time during the timeline, not the end or beginning).
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Oh, I'm running a 4 year old IBM T41 laptop w/ 2GB of memory. Although not the fastest, I haven't run into any h/w or s/w related issues...yet. I just doesn't scream.
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Greg
Redwood City, CA

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I believe that there are 3 variations, and they may have different implications: timelines (your issue), motion menus, and slideshows.
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The first rule is to use flawless workflow. (I don't find a link right off to Neil Wilkes' and Jeff Bellune's descriptions, but one example is never changing assets with Encore closed.) But I have instances in which I was perfect (ha, ha), and the error occurred.
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You report one version of the error in which the time location is in the middle of the asset and not a frame or two from the end. This is not common for the persistent version of this error, and raises the question as to whether there is an actual problem in your asset.

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Sometimes the end action will get locked into an asset if you build the project. Changing the end action of the menu after you have gone through the build process may not work. You might have to delete the menu from the project, re-import it, relink the assets and buttons, and it should work.
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Hi Gary
When I do so - right click on the tracks in viewer, it is indeed starting the simulator, but if later on, I try again, directly from the Simulate tab, it is not reading and I get the same error message again....
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I have one track set to first play with 10 chapter markers, all with specific names. The hope is to be able to insert the burned DVD into any player/computer and have it first play with the ability to proceed chapter to chapter with the correct text/title appearing. For example, instead of the title "Chapter 1" we would instead, like the client to see the title "Introduction".
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A couple of questions: how long is the first play
video? Is the audio the same length? Does the first
menu have any video or audio? Also, it doesn't happen
in Simulator, but does it happen if you play the
VIDEO_TS folder on your hard disk with DVD Player?
Just trying to determine if your set-top box is the
cause, or whether maybe the audio is repeating
because it's not the same length as the video.
That was it. Audio was longer than video. Thanks!

Encore First Play Error

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