Encore is giving me two codes and I have a project due! Help!

Question

Hello!
OK, here is a little back ground to my problem:
I started to burn a project for a client the other day and ran into some problems.  I burned 50 Verbatim discs and only 3 worked.  I thought that it was a faulty DVD spindle, so I bought another 50 pack and the first one off the top didn't work. 
My next thought was the burner.  I was using a external HP burner that was about 3 years old.  I borrowed a friends external burner that he had just gotten(never burnt a DVD before and only 3 CDs).  When I tried his burner, I was able to burn 4 copies sucesfully.  So, I returned his burner and ordered a Asus burner. 
When I plugged the new Asus burner in, it installed fine and Encore was able to recognize it.  When I burnt the first DVD, I used a Memorex RW to test it out.  It worked great!  So then I proceded to use my Verbatim -R discs.  However, the first one that I tried, it gave me a error message of 40801.  I tried 5 Verbatim discs and it would keep giving me either the 40801 code or a new code of 23A02.  My next thought was maybe the USB port went bad, so I tried a new USB port.  The first Memorex RW I tried burnt correctly, but then the next Memorex RW came up with a code.  I then tried a Memorex -R and a Verbatim -R but still, it gives me one of the two codes.
I don't know what is going on.  Why will Encore burn a DVD one second and then give me a error code on the next?
I am at my ropes end, and am hoping that someone here can give me some help.
Here is some stats of what I am using:
Adobe Production Premuim Suite CS5.5
Asus Burner
Windows 7
I would like to add, since I understand that Adobe looks at these posts, that I have tried to contact customer support and never got anyone.  I was on hold for a total of 4 hours.  I am not trying to make a big problem about it, but I do think that that isn't very good customer service.
Any help would be much appreciated!
Thanks!!
Jared
Message was edited by: JaredM94

Answer 1

Did you use the link I posted?
The main Imgburn page can be confusing, and people have reported that some of the 'advertising support' links are not really very friendly
I use Imgburn for ALL of my burning needs... ISO created by Encore, and general file/folder burning for backups
I have never had a problem with Imgburn... and many other people in this forum also use it with zero problems
If you don't want to use Imgburn, create a DVD folder on your hard drive instead of an ISO and use (I think it has one, but not really sure) the Windows burning process
To find out just what Windows has, search http://search.microsoft.com/search.aspx?mkt=en-US&setlang=en-US