Encore keeps crashing on startup on macbook pro. I have all the latest cc and osx updates
encore keeps crashing on startup on macbook pro. I have all the latest cc and osx updates
What specific OS and Encore versions? Since you say "latest OS updates," I assume Mavericks, and is this the relatively new 10.9.1 version?
Where in the startup does it crash? Is there an error message?
Mavericks causes a variety of issues, and we don't have enough data to really pin them down. At least with the original Mavericks, some users appeared to get CS6 to run with some serious but workable problems.
Make sure you have handled any permissions issues.
This describes such issues:
Troubleshoot system errors and freezes | Adobe software on Mac OS 10.x
http://kb2.adobe.com/cps/824/cpsid_82414.html
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My new MacBook Pro is acquiring all the Apps, current and recently purchased from my iMac
We just purchased a new MacBook Pro 15" Retina Display. We have a family iMac and iphones and ipads in the house. I'm trying to figure out why the Apps from my iMac as well as newly purchsed Apps , are showing up on my new MacBook Pro? I checked and Homesharing is not turned on. Music, Books, etc on my imac are not showing up on the new MacBook. Can anyone help me?
Open iTunes>Preferences>Store you probably have automatic downloads on.
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After a year of no use and a resulting fully discharged battery, the MacBook Pro refuses to recognize the administrator name and password (both). It has system OS X 10.6 which can not be upgraded without the information. How can I reset or reistall the administrator name and password?
Thanks to all who responded. You are all absolutely correct. However, this Ipad was a gift to my wife who was dying of cancer in the hospital and wanted some entertainment. So I started it out with her Apple ID. After she passed away I moved from Sacramento to Austin and eventually proceeded to get the Apple ID changed from my wife's to mine. Meanwhile when she was in the hospital I opened an Itunes account in my name to buy movies for her. That was the first mistake.
Then during the move to Austin I lost track of the IPAD and later found it and tried to use support but could not remember the proper ID. Later the folks at the Apple store helped me create a new and novel Apple ID that was unfortunately unlike any other.
The botom line is that I am stuck with three Apple IDs and three passwords. I am told by Apple there is nothing they can do about this as IDs cannot be changed or destroyed. I can quit using them or start a new account but when I try to do that the system keeps remembering too many things from the past and resists.
Even if I sold this Ipad and bought a new one, the system memory is still there.
I think the real problem is that destop and laptop computers are totally owned by an individual and that individual can control logins and passwords to his liking. IPADs and similar Apple products are different in that the corporation has built in their own intrusion detection schemes because of the relation to Itunes.
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Thanks for your comments.
RAZ -
My iSight is not working on my Macbook Pro. What are the possible problems and solutions?
Hello Douglas,
Thank you for the details of the issue you are experiencing with the built-in iSight camera on your MacBook Pro. I recommend the following steps for this issue:
Important: Follow these instructions in order. Test the camera between steps to see if the issue is resolved.
Built-in iSight cameras
These steps are for iSight cameras that are built into a computer, such as the iMac G5 (iSight) or later, the MacBook, or MacBook Pro.
See if the issue is application-specific.
Try another application (iSight works with applications like iChat, PhotoBooth, and iMovie HD 6) to see if the iSight camera exhibits the same behavior in all applications. If it only happens in one application, try reinstalling that application.
See if the issue is user-specific.
Test your iSight camera in another user account. If the issue only occurs in one user, the issue would be isolated to user settings.
Find out if the computer recognizes the iSight
Check System Profiler (in the Utilities folder, inside the Applications folder). Under the USB header, check to see if the iSight camera is detected.
Reset SMC or PMU
Reset your computer's SMC or PMU, and then check System Profiler again. (SMC reset instructions for iMac G5 (iSight), Intel-based iMacs; PMU reset instructions for MacBook and MacBook Pro.)
If your built-in iSight camera is still not behaving correctly after trying all these steps, you may need to contact Apple or an Apple-Authorized Service Provider for service.
You can find the full article here:
How to Troubleshoot iSight
http://support.apple.com/kb/ht2090
Thank you for using Apple Support Communities.
Best,
Sheila M. -
After installing the windows 7 on the Macbook pro, i accidentally disabled the Macintosh hd and Recovery Hd and now now cant see them on start up
I need to boot to macintosh but i cant see the drive nor to restore to the fastory settings through recovery HD, What can i dohold down the option key during boot it give you the option of what parition you wish to boot into
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After installing the latest security and Safari updates (18 Sept 2013), Safari crashes and Chrome won't launch at all. Can I revert to a software state before this latest install?
The problems are caused by third party input managers/enhancers that have not yet been updated by their developers to comply with the standards used by Safari 3.2.1. and/or Safari 4.
In your case these are:
x7e3000 - 0x7e3fff com.aladdinsys.mmenabler 7.1.0 (99) /Library/InputManagers/MagicMenuEnabler/MagicMenuEnabler.bundle/Contents/MacOS/ MagicMenuEnabler
0x7e7000 - 0x7e7fff com.yazsoft.SDEnhancer ??? (1.0) /Users/peterdignam/Library/InputManagers/SpeedDownload Enhancer/SpeedDownloadEnhancer.bundle/Contents/MacOS/SpeedDownloadEnhancer
0x254a000 - 0x254dfff com.yazsoft.SDSafariBundle ??? (1.0) /Users/peterdignam/Library/InputManagers/SpeedDownload Enhancer/SpeedDownloadEnhancer.bundle/Contents/Resources/SDSafariBundle.bundle/ Contents/MacOS/SDSafariBundle
You fill find them in one or either of these folders:
Home/Library/Input Managers
Hard Disk/library/Input Managers
Hard Disk/Library/Application Support
although the exact location is indicated in your crash report as quoted above - look under 'Binary Images'.
Close Safari and delete them, then restart Safari and it should be working normally.
Check with the developers of the plug-ins in question for updates that are Safari 4 compliant. -
I have no sound on macbook air. This is the latest version (purchased July 2013) and just recently sound will not work at all, even with headphones. Help?
did you put your Air to sleep with headphones attached, or closed the monitor with phones attached?
Do not sleep your Air (close the monitor with headphones attached) with headphones attached, this is known to affect some Air under Mavericks.
* this occurrence is being looked into.
Much testing on my own and others as well show that, in some instances, this occurs in Mavericks.
If you choose you may contact Apple for an appt and diagnostics.
However as said, refrain from having phones attached when you close the monitor to prevent this until it is resolved
Test this and re-verify
peace -
HELP! Applications keep crashing in Mavericks on Macbook Pro 2010
Can anyone who speaks Apple Computers please translate to me the error reports below?
For the past couple of months I have been experiencing a lot of problems with my Macbook Pro 13" (Mid 2010). It seems the problems started occurring once I updated my computer to Mavericks (now operating on 10.9.2 )
Several times a day while browsing the web or working in an applicaiton the entire computer will crash and restart - sometimes if I'm lucky just the application will crash, but most of the time the entire computer will shut off and restart.
What can possibly be the problem??
Process:
Mail [176]
Path: /Applications/Mail.app/Contents/MacOS/Mail
Identifier: com.apple.mail
Version: 7.2 (1874)
Build Info: Mail-1874000000000000~1
Code Type: X86-64 (Native)
Parent Process: launchd [159]
Responsible: Mail [176]
User ID: 501
Date/Time: 2014-04-23 10:46:14.530 -0700
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: B00B22E1-328F-54FD-C5F8-1C985BBDC4E4
Sleep/Wake UUID: 8EE4BE02-3AB9-4DD9-B843-B961EDE4D35F
Crashed Thread: 8 Dispatch queue: NSOperationQueue Serial Queue
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000200000001
VM Regions Near 0x200000001:
CG shared images 00000001c3f67000-00000001c3f6f000 [ 32K] r--/r-- SM=SHM
-->
JS JIT generated code 0000383679200000-0000383679201000 [ 4K] ---/rwx SM=NUL
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x000000010a1a4a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x000000010a1a3d18 mach_msg + 64
2 com.apple.CoreFoundation 0x0000000107da8155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x0000000107da7779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x0000000107da70b5 CFRunLoopRunSpecific + 309
5 com.apple.HIToolbox 0x000000010cc82a0d RunCurrentEventLoopInMode + 226
6 com.apple.HIToolbox 0x000000010cc827b7 ReceiveNextEventCommon + 479
7 com.apple.HIToolbox 0x000000010cc825bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
8 com.apple.AppKit 0x0000000108c3b3de _DPSNextEvent + 1434
9 com.apple.AppKit 0x0000000108c3aa2b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
10 com.apple.AppKit 0x0000000108c2eb2c -[NSApplication run] + 553
11 com.apple.AppKit 0x0000000108c19913 NSApplicationMain + 940
12 libdyld.dylib 0x000000010a0045fd start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x000000010a1a9662 kevent64 + 10
1 libdispatch.dylib 0x0000000109fcd43d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x0000000109fcd152 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x000000010a1a4a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x000000010a1a3d18 mach_msg + 64
2 com.apple.CoreFoundation 0x0000000107da8155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x0000000107da7779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x0000000107da70b5 CFRunLoopRunSpecific + 309
5 com.apple.AppKit 0x0000000108ddb16e _NSEventThread + 144
6 libsystem_pthread.dylib 0x000000010a2b5899 _pthread_body + 138
7 libsystem_pthread.dylib 0x000000010a2b572a _pthread_start + 137
8 libsystem_pthread.dylib 0x000000010a2b9fc9 thread_start + 13
Thread 3:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x000000010a1a4a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x000000010a1a3d18 mach_msg + 64
2 com.apple.CoreFoundation 0x0000000107da8155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x0000000107da7779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x0000000107da70b5 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x000000010728e967 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation 0x000000010728e76b __NSThread__main__ + 1318
7 libsystem_pthread.dylib 0x000000010a2b5899 _pthread_body + 138
8 libsystem_pthread.dylib 0x000000010a2b572a _pthread_start + 137
9 libsystem_pthread.dylib 0x000000010a2b9fc9 thread_start + 13
Thread 4:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x000000010a1a89aa __select + 10
1 com.apple.CoreFoundation 0x0000000107df3b83 __CFSocketManager + 867
2 libsystem_pthread.dylib 0x000000010a2b5899 _pthread_body + 138
3 libsystem_pthread.dylib 0x000000010a2b572a _pthread_start + 137
4 libsystem_pthread.dylib 0x000000010a2b9fc9 thread_start + 13
Thread 5:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x000000010a1a8716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x000000010a2b7c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x000000010fa999c5 JSC::BlockAllocator::blockFreeingThreadMain() + 261
3 com.apple.JavaScriptCore 0x000000010fa8ec5f ***::wtfThreadEntryPoint(void*) + 15
4 libsystem_pthread.dylib 0x000000010a2b5899 _pthread_body + 138
5 libsystem_pthread.dylib 0x000000010a2b572a _pthread_start + 137
6 libsystem_pthread.dylib 0x000000010a2b9fc9 thread_start + 13
Thread 6:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x000000010a1a8716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x000000010a2b7c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x000000010fa9a437 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x000000010fa9a2c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x000000010fa8ec5f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x000000010a2b5899 _pthread_body + 138
6 libsystem_pthread.dylib 0x000000010a2b572a _pthread_start + 137
7 libsystem_pthread.dylib 0x000000010a2b9fc9 thread_start + 13
Thread 7:: -[MFAosImapAccount fetchSynchronouslyIsAuto:] Dispatch queue: NSOperationQueue 0x608000221000
0 libsystem_kernel.dylib 0x000000010a1a8746 __psynch_mutexwait + 10
1 libsystem_pthread.dylib 0x000000010a2b8779 _pthread_mutex_lock + 372
2 com.apple.IMAP 0x00000001058faef8 -[IMAPMailboxSyncEngine _copyDataSource] + 32
3 com.apple.IMAP 0x0000000105900ac8 -[IMAPMailboxSyncEngine _goWithMessages:] + 45
4 com.apple.Mail.framework 0x0000000105b97052 -[MFLibraryIMAPStore _retrieveNewMessagesForCheckingNewMail:] + 286
5 com.apple.Mail.framework 0x0000000105b8dcf2 -[MFLibraryIMAPStore _fetchForCheckingNewMail:] + 243
6 com.apple.Mail.framework 0x0000000105b42d7e -[MFIMAPAccount fetchSynchronouslyIsAuto:] + 259
7 com.apple.CoreFoundation 0x0000000107d70bec __invoking___ + 140
8 com.apple.CoreFoundation 0x0000000107d70a54 -[NSInvocation invoke] + 308
9 com.apple.MailCore 0x0000000105e8ab44 -[MCMonitoredInvocation invoke] + 211
10 com.apple.MailCore 0x0000000105ead7e8 -[MCThrowingInvocationOperation main] + 40
11 com.apple.MailCore 0x0000000105e51ed8 -[_MCInvocationOperation main] + 332
12 com.apple.Foundation 0x000000010722f8a1 -[__NSOperationInternal _start:] + 631
13 com.apple.Foundation 0x000000010722f54b __NSOQSchedule_f + 64
14 libdispatch.dylib 0x0000000109fcb2ad _dispatch_client_callout + 8
15 libdispatch.dylib 0x0000000109fcf7ff _dispatch_async_redirect_invoke + 154
16 libdispatch.dylib 0x0000000109fcb2ad _dispatch_client_callout + 8
17 libdispatch.dylib 0x0000000109fcd09e _dispatch_root_queue_drain + 326
18 libdispatch.dylib 0x0000000109fce193 _dispatch_worker_thread2 + 40
19 libsystem_pthread.dylib 0x000000010a2b6ef8 _pthread_wqthread + 314
20 libsystem_pthread.dylib 0x000000010a2b9fb9 start_wqthread + 13
Thread 8 Crashed:: Dispatch queue: NSOperationQueue Serial Queue
0 libobjc.A.dylib 0x000000010776c0ee objc_release + 30
1 libobjc.A.dylib 0x000000010776b65a (anonymous namespace)::AutoreleasePoolPage::pop(void*) + 502
2 com.apple.Mail.framework 0x0000000105b6eec1 +[MFLibrary sendMessagesMatchingQuery:to:options:] + 350
3 com.apple.Mail.framework 0x0000000105b6fe92 +[MFLibrary messagesMatchingQuery:options:] + 89
4 com.apple.Mail.framework 0x0000000105b9e0d3 -[MFLibraryStore copyOfAllMessagesWithOptions:] + 320
5 com.apple.IMAP 0x0000000105904d46 -[IMAPMailboxSyncEngine _syncWithDataSourceWithMonitor:messagesFromOpen:] + 2738
6 com.apple.IMAP 0x0000000105900f7d -[IMAPMailboxSyncEngine _goWithMessages:] + 1250
7 com.apple.CoreFoundation 0x0000000107d70bec __invoking___ + 140
8 com.apple.CoreFoundation 0x0000000107d70a54 -[NSInvocation invoke] + 308
9 com.apple.MailCore 0x0000000105e8ab44 -[MCMonitoredInvocation invoke] + 211
10 com.apple.MailCore 0x0000000105ead7e8 -[MCThrowingInvocationOperation main] + 40
11 com.apple.MailCore 0x0000000105e51ed8 -[_MCInvocationOperation main] + 332
12 com.apple.Foundation 0x000000010722f8a1 -[__NSOperationInternal _start:] + 631
13 com.apple.Foundation 0x000000010722f54b __NSOQSchedule_f + 64
14 libdispatch.dylib 0x0000000109fcb2ad _dispatch_client_callout + 8
15 libdispatch.dylib 0x0000000109fcd68f _dispatch_queue_drain + 451
16 libdispatch.dylib 0x0000000109fce9dd _dispatch_queue_invoke + 110
17 libdispatch.dylib 0x0000000109fccfa3 _dispatch_root_queue_drain + 75
18 libdispatch.dylib 0x0000000109fce193 _dispatch_worker_thread2 + 40
19 libsystem_pthread.dylib 0x000000010a2b6ef8 _pthread_wqthread + 314
20 libsystem_pthread.dylib 0x000000010a2b9fb9 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x000000010a1a8e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x000000010a2b6f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x000000010a2b9fb9 start_wqthread + 13
Thread 10:
0 libsystem_kernel.dylib 0x000000010a1a8e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x000000010a2b6f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x000000010a2b9fb9 start_wqthread + 13
Thread 11:: -[MFLibraryThread _runThread] Dispatch queue: NSOperationQueue 0x608000221000
0 libsystem_kernel.dylib 0x000000010a1a9962 pread + 10
1 libsqlite3.dylib 0x000000010b16c1d4 unixRead + 100
2 libsqlite3.dylib 0x000000010b1925ee readDbPage + 478
3 libsqlite3.dylib 0x000000010b19118d sqlite3PagerAcquire + 349
4 libsqlite3.dylib 0x000000010b1c68f7 sqlite3BtreeMovetoUnpacked + 1143
5 libsqlite3.dylib 0x000000010b1d2a4a btreeMoveto + 170
6 libsqlite3.dylib 0x000000010b1d2268 sqlite3BtreeInsert + 200
7 libsqlite3.dylib 0x000000010b1abdf0 sqlite3VdbeExec + 2464
8 libsqlite3.dylib 0x000000010b1aa40a sqlite3_step + 666
9 com.apple.Mail.framework 0x0000000105b67e5a __215+[MFLibrary insertOrUpdateMessages:withMailbox:fetchBodies:isInitialImport:oldMessagesByNew Message:remoteIDs:newDocumentIDs:setFlags:clearFlags:messageFlagsForMessages:cop yFiles:progressDelegate:updateRowIDs:error:]_block_invoke1010 + 9248
10 com.apple.Mail.framework 0x0000000105b86525 +[MFLibrary executeBlock:isWriter:useTransaction:isPrivileged:] + 1328
11 com.apple.Mail.framework 0x0000000105b64f20 +[MFLibrary insertOrUpdateMessages:withMailbox:fetchBodies:isInitialImport:oldMessagesByNew Message:remoteIDs:newDocumentIDs:setFlags:clearFlags:messageFlagsForMessages:cop yFiles:progressDelegate:updateRowIDs:error:] + 4493
12 com.apple.Mail.framework 0x0000000105b6c64f +[MFLibrary addMessages:withMailbox:fetchBodies:isInitialImport:oldMessagesByNewMessage:rem oteIDs:setFlags:clearFlags:messageFlagsForMessages:copyFiles:error:] + 116
13 com.apple.Mail.framework 0x0000000105b6c6ae +[MFLibrary addMessages:withMailbox:fetchBodies:isInitialImport:oldMessagesByNewMessage:err or:] + 82
14 com.apple.Mail.framework 0x0000000105b6c6d9 +[MFLibrary addMessages:withMailbox:fetchBodies:oldMessagesByNewMessage:error:] + 37
15 com.apple.Mail.framework 0x0000000105c3e0e6 -[MFRemoteStore addMessages:withMailbox:fetchBodies:oldMessagesByNewMessage:] + 36
16 com.apple.Mail.framework 0x0000000105ba4576 -[MFLibraryThread _runThread] + 1919
17 com.apple.CoreFoundation 0x0000000107d70bec __invoking___ + 140
18 com.apple.CoreFoundation 0x0000000107d70a54 -[NSInvocation invoke] + 308
19 com.apple.MailCore 0x0000000105e8ab44 -[MCMonitoredInvocation invoke] + 211
20 com.apple.MailCore 0x0000000105ead7e8 -[MCThrowingInvocationOperation main] + 40
21 com.apple.MailCore 0x0000000105e51ed8 -[_MCInvocationOperation main] + 332
22 com.apple.Foundation 0x000000010722f8a1 -[__NSOperationInternal _start:] + 631
23 com.apple.Foundation 0x000000010722f54b __NSOQSchedule_f + 64
24 libdispatch.dylib 0x0000000109fcb2ad _dispatch_client_callout + 8
25 libdispatch.dylib 0x0000000109fcf7ff _dispatch_async_redirect_invoke + 154
26 libdispatch.dylib 0x0000000109fcb2ad _dispatch_client_callout + 8
27 libdispatch.dylib 0x0000000109fcd09e _dispatch_root_queue_drain + 326
28 libdispatch.dylib 0x0000000109fce193 _dispatch_worker_thread2 + 40
29 libsystem_pthread.dylib 0x000000010a2b6ef8 _pthread_wqthread + 314
30 libsystem_pthread.dylib 0x000000010a2b9fb9 start_wqthread + 13
Thread 12:
0 libsystem_kernel.dylib 0x000000010a1a8e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x000000010a2b6f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x000000010a2b9fb9 start_wqthread + 13
Thread 13:
0 libsystem_kernel.dylib 0x000000010a1a8e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x000000010a2b6f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x000000010a2b9fb9 start_wqthread + 13
Thread 14:
0 libsystem_kernel.dylib 0x000000010a1a8e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x000000010a2b6f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x000000010a2b9fb9 start_wqthread + 13
Thread 15:
0 libsystem_kernel.dylib 0x000000010a1a8e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x000000010a2b6f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x000000010a2b9fb9 start_wqthread + 13
Thread 8 crashed with X86 Thread State (64-bit):
rax: 0x0000000200000000 rbx: 0x0000600001f915e0 rcx: 0x00007f97eb6f3c60 rdx: 0x00000000a1a1a1a1
rdi: 0x0000600001f915e0 rsi: 0x00007f97eb6f3010 rbp: 0x00000001189ea310 rsp: 0x00000001189ea300
r8: 0x0000000000003fff r9: 0xffff9ffff9272a4f r10: 0x000000011e04d460 r11: 0x0000000107f34301
r12: 0x0000608000207b70 r13: 0x0000000107769080 r14: 0x00007f97ebc5b398 r15: 0x00007f97ebc5b000
rip: 0x000000010776c0ee rfl: 0x0000000000010206 cr2: 0x0000000200000001
Logical CPU: 1
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x104ac3000 - 0x104db4fff com.apple.mail (7.2 - 1874) <9F450371-5F9B-3F84-A38F-BB4CAFC5AA23> /Applications/Mail.app/Contents/MacOS/Mail
0x104ebb000 - 0x104ebcff7 libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib
0x104ec2000 - 0x105108fff com.apple.AddressBook.framework (8.0 - 1369) <3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x105374000 - 0x105438ff7 com.apple.backup.framework (1.5.2 - 1.5.2) <A3C552F0-670B-388F-93FA-D917F96ACE1B> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x1054c5000 - 0x1054e0ff7 com.apple.CalendarStore (7.0 - 1366) <27072D7F-8281-3958-A66C-3A3F862F3458> /System/Library/Frameworks/CalendarStore.framework/Versions/A/CalendarStore
0x1054fb000 - 0x1054fbfff com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x1054fe000 - 0x105508ff7 com.apple.corerecents (1.0 - 1) <0F44FFB3-8C65-3565-9262-CF6FA0AE0C8A> /System/Library/PrivateFrameworks/CoreRecents.framework/Versions/A/CoreRecents
0x10551b000 - 0x1055fffff com.apple.coreui (2.1 - 231) <432DB40C-6B7E-39C8-9FB5-B95917930056> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x1056c2000 - 0x1056ccff7 com.apple.CrashReporterSupport (10.9 - 538) <B487466B-3AA1-3854-A808-A61F049FA794> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x1056df000 - 0x105714ffb com.apple.datadetectors (5.0 - 246.0) <1C4C33FE-F364-3DBA-A1BC-4A53E594CFD3> /System/Library/PrivateFrameworks/DataDetectors.framework/Versions/A/DataDetect ors
0x10573a000 - 0x10573cfff apop.so (170.1) <97DD24EE-D5F4-34EB-B521-D7BA883D2606> /usr/lib/sasl2/apop.so
0x105740000 - 0x105745ff7 com.apple.EmailAddressing (7.2 - 1874) <F889E9E5-A143-38F1-91E3-61CF2344A917> /System/Library/PrivateFrameworks/EmailAddressing.framework/Versions/A/EmailAdd ressing
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0x10b723000 - 0x10b79afff com.apple.CoreServices.OSServices (600.4 - 600.4) <36B2B009-C35E-3F21-824E-E0D00E7808C7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x10b83e000 - 0x10b8abfff com.apple.SearchKit (1.4.0 - 1.4.0) <B9B8D510-A27E-36B0-93E9-17146D9E9045> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x10b8f2000 - 0x10b94dffb com.apple.AE (665.5 - 665.5) <BBA230F9-144C-3CAB-A77A-0621719244CD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x10b97d000 - 0x10ba46fff com.apple.LaunchServices (572.26 - 572.26) <EF8A4A15-0861-35C5-9744-5E1BC5C26DD9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x10babe000 - 0x10bae7fff com.apple.DictionaryServices (1.2 - 208) <A539A058-BA57-35EE-AA08-D0B0E835127D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x10bb0f000 - 0x10bb14fff com.apple.DiskArbitration (2.6 - 2.6) <A4165553-770E-3D27-B217-01FC1F852B87> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x10bb20000 - 0x10bb2bfff libkxld.dylib (2422.90.20) <EF476345-7A69-3AC0-95ED-0196FB8910CB> /usr/lib/system/libkxld.dylib
0x10bb30000 - 0x10bb31ff4 +cl_kernels (???) <D533B153-B372-4712-9226-B1F2709E50CC> cl_kernels
0x10bb34000 - 0x10bb3fff7 com.apple.NetAuth (5.0 - 5.0) <C811E662-9EC3-3B74-808A-A75D624F326B> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x10bb51000 - 0x10bb68ff7 com.apple.CFOpenDirectory (10.9 - 173.90.1) <38A25261-C622-3F11-BFD3-7AFFC44D57B8> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x10bb87000 - 0x10bb91ff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <2D27B498-BB9C-3D88-B05A-76908A8A26F3> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
0x10bb9e000 - 0x10bbc6ffb libxslt.1.dylib (13) <C9794936-633C-3F0C-9E71-30190B9B41C1> /usr/lib/libxslt.1.dylib
0x10bbd3000 - 0x10bc00ff2 com.apple.frameworks.CoreDaemon (1.3 - 1.3) <43A137C4-3E72-37DC-945F-92569C12AAD4> /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon
0x10bc15000 - 0x10bc1dff7 com.apple.AppleSRP (5.0 - 1) <ABC7F088-1FD5-3768-B9F3-847F355E90B3> /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP
0x10bc2b000 - 0x10bd0afff libcrypto.0.9.8.dylib (50) <B95B9DBA-39D3-3EEF-AF43-44608B28894E> /usr/lib/libcrypto.0.9.8.dylib
0x10bd79000 - 0x10bd7afff com.apple.TrustEvaluationAgent (2.0 - 25) <334A82F4-4AE4-3719-A511-86D0B0723E2B> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x10bd7f000 - 0x10bd82ffc com.apple.IOSurface (91 - 91) <07CA8A59-1E32-3FB6-B506-18DAF58A8CE0> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x10bd92000 - 0x10bd92fff com.apple.Accelerate (1.9 - Accelerate 1.9) <509BB27A-AE62-366D-86D8-0B06D217CF56> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x10bd98000 - 0x10c06cfc7 com.apple.vImage (7.0 - 7.0) <D241DBFA-AC49-31E2-893D-EAAC31890C90> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x10c0b1000 - 0x10c0b1fff com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <F8D0CC77-98AC-3B58-9FE6-0C25421827B6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x10c0b6000 - 0x10c181fff libvDSP.dylib (423.32) <3BF732BE-DDE0-38EB-8C54-E4E3C64F77A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
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0x10c24d000 - 0x10c62effe libLAPACK.dylib (1094.5) <7E7A9B8D-1638-3914-BAE0-663B69865986> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x10c695000 - 0x10c803ff7 libBLAS.dylib (1094.5) <DE93A590-5FA5-32A2-A16C-5D7D7361769F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x10c830000 - 0x10c868ff7 com.apple.RemoteViewServices (2.0 - 94) <3F34D630-3DDB-3411-BC28-A56A9B55EBDA> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x10c8a3000 - 0x10c9f6ff7 com.apple.audio.toolbox.AudioToolbox (1.10 - 1.10) <3511ABFE-22E1-3B91-B86A-5E3A78CE33FD> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x10ca93000 - 0x10ca93ffd com.apple.audio.units.AudioUnit (1.10 - 1.10) <486A97CD-C1F7-324D-87BC-B07F7A415B68> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x10ca9e000 - 0x10cbceff7 com.apple.desktopservices (1.8.2 - 1.8.2) <76D6ED93-9D5A-3941-8B88-A1773290AE74> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x10cc4e000 - 0x10cc4fff0 ATSHI.dylib (363.3) <236B636F-A8E9-37A9-BEF0-7FE68BC58436> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib
0x10cc54000 - 0x10cefeff5 com.apple.HIToolbox (2.1 - 697.4) <DF5635DD-C255-3A8E-8B49-F6D2FB61FF95> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x10d05d000 - 0x10d065ff7 com.apple.speech.recognition.framework (4.2.4 - 4.2.4) <98BBB3E4-6239-3EF1-90B2-84EA0D3B8D61> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x10d070000 - 0x10d0c1ff3 com.apple.audio.CoreAudio (4.2.0 - 4.2.0) <BF4C2FE3-8BC8-30D1-8347-2A7221268794> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x10d0ee000 - 0x10d100ff7 com.apple.MultitouchSupport.framework (245.13 - 245.13) <D5E7416D-45AB-3690-86C6-CC4B5FCEA2D2> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x10d111000 - 0x10d129ff7 com.apple.GenerationalStorage (2.0 - 160.2) <79629AC7-896F-3302-8AC1-4939020F08C3> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x10d13f000 - 0x10d14cfff com.apple.Sharing (132.2 - 132.2) <F983394A-226D-3244-B511-FA51FDB6ADDA> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x10d164000 - 0x10d1f0ff7 com.apple.ink.framework (10.9 - 207) <8A50B893-AD03-3826-8555-A54FEAF08F47> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x10d223000 - 0x10d292ff1 com.apple.ApplicationServices.ATS (360 - 363.3) <546E89D9-2AE7-3111-B2B8-2366650D22F0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x10d2c2000 - 0x10d34bfff com.apple.ColorSync (4.9.0 - 4.9.0) <B756B908-9AD1-3F5D-83F9-7A0B068387D2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x10d392000 - 0x10d3d7ffe com.apple.HIServices (1.22 - 467.2) <B7FCF008-C241-3862-BC63-E6EF4006A6E4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x10d40e000 - 0x10d41dff8 com.apple.LangAnalysis (1.7.0 - 1.7.0) <8FE131B6-1180-3892-98F5-C9C9B79072D4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x10d42e000 - 0x10d47bff2 com.apple.print.framework.PrintCore (9.0 - 428) <8D8253E3-302F-3DB2-9C5C-572CB974E8B3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x10d4ab000 - 0x10d4e4ff7 com.apple.QD (3.50 - 298) <C1F20764-DEF0-34CF-B3AB-AB5480D64E66> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x10d503000 - 0x10d50cfff com.apple.speech.synthesis.framework (4.7.1 - 4.7.1) <383FB557-E88E-3239-82B8-15F9F885B702> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x10d521000 - 0x10d610fff libFontParser.dylib (111.1) <835A8253-6AB9-3AAB-9CBF-171440DEC486> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x10d68c000 - 0x10d6d3fff libFontRegistry.dylib (127) <A77A0480-AA5D-3CC8-8B68-69985CD546DC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x10d6fd000 - 0x10d721ff7 libJPEG.dylib (1042) <33648F26-A1DA-3C30-B15B-E9FFD41DB25C> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x10d72d000 - 0x10d786fff libTIFF.dylib (1042) <51D02EEC-0D0C-34C1-91C8-D316473A3FEA> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x10d796000 - 0x10d7b1ff7 libPng.dylib (1042) <36FF1DDA-9804-33C5-802E-3FCA9879F0E6> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x10d7ba000 - 0x10d7beff7 libGIF.dylib (1042) <C57840F6-1C11-3273-B4FC-956950B94034> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x10d7c8000 - 0x10d8b6fff libJP2.dylib (1042) <01D988D4-E36F-3120-8BA4-EF6282ECB010> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x10d8e0000 - 0x10d8e2fff libRadiance.dylib (1042) <B91D4B97-7BF3-3285-BCB7-4948BAAC23EE> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x10d8e6000 - 0x10d92dff7 libcups.2.dylib (372.2) <37802F24-BCC2-3721-8E12-82B29B61B2AA> /usr/lib/libcups.2.dylib
0x10d946000 - 0x10d95fff7 com.apple.Kerberos (3.0 - 1) <F108AFEB-198A-3BAF-BCA5-9DFCE55EFF92> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x10d979000 - 0x10d9a8ff5 com.apple.GSS (4.0 - 2.0) <62046C17-5D09-346C-B08E-A664DBC18411> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x10d9cc000 - 0x10d9e8fff libresolv.9.dylib (54) <11C2C826-F1C6-39C6-B4E8-6E0C41D4FA95> /usr/lib/libresolv.9.dylib
0x10d9f3000 - 0x10dae4ff9 libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib
0x10dafa000 - 0x10db5fff5 com.apple.Heimdal (4.0 - 2.0) <523EC6C4-BD9B-3840-9376-E617BA627F59> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x10db91000 - 0x10db95ff7 libheimdal-asn1.dylib (323.15) <B8BF2B7D-E913-3544-AA6D-CAC119F81C7C> /usr/lib/libheimdal-asn1.dylib
0x10db9b000 - 0x10dba4ffb com.apple.CommonAuth (4.0 - 2.0) <70FDDA03-7B44-37EC-B78E-3EC3C8505C76> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x10dbaf000 - 0x10dbeafff com.apple.bom (14.0 - 193.1) <EF24A562-6D3C-379E-8B9B-FAE0E4A0EF7C> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x10dc03000 - 0x10dc28ff7 com.apple.CoreVideo (1.8 - 117.2) <4674339E-26D0-35FA-9958-422832B39B12> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x10dc45000 - 0x10df15ffc com.apple.CoreImage (9.2.7) <BF88A02E-994E-3970-AC62-04248CA8DC46> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x10e011000 - 0x10e064fff com.apple.ScalableUserInterface (1.0 - 1) <CF745298-7373-38D2-B3B1-727D5A569E48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x10e08d000 - 0x10e0ccfff libGLU.dylib (9.6) <EE4907CA-219C-34BD-A84E-B85695F64C05> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x10e0e1000 - 0x10e0e9ffc libGFXShared.dylib (9.6) <E276D384-3616-3511-B5F2-92621D6372D6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x10e0f6000 - 0x10e101fff libGL.dylib (9.6) <A2EF4E15-EA08-396D-A1D4-29E1CED6876A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x10e11b000 - 0x10e159ff7 libGLImage.dylib (9.6) <DCF2E131-A65E-33B2-B32D-28FF01605AB1> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x10e161000 - 0x10e163fff libCVMSPluginSupport.dylib (9.6) <FFDA2811-060E-3591-A280-4A726AA82436> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x10e16c000 - 0x10e16ffff libCoreVMClient.dylib (58.1) <EBC36C69-C896-3C3D-8589-3E9023E7E56F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x10e17a000 - 0x10e5adffb com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x10e7c7000 - 0x10e815fff com.apple.opencl (2.3.59 - 2.3.59) <8C2ACCC6-B0BA-3FE7-98A1-5C67284DEA4E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x10e82f000 - 0x10e83bff3 com.apple.AppleFSCompression (56 - 1.0) <5652B0D0-EB08-381F-B23A-6DCF96991FB5> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x10e84a000 - 0x10e863ff7 com.apple.Ubiquity (1.3 - 289) <C7F1B734-CE81-334D-BE41-8B20D95A1F9B> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x10e87c000 - 0x10e8acfff com.apple.IconServices (25 - 25.17) <4751127E-FBD5-3ED5-8510-08D4E4166EFE> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
0x10e8d9000 - 0x10e8feff7 com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x10e90b000 - 0x10e98bfff com.apple.CoreSymbolication (3.0 - 141) <B018335C-698B-3F87-AF1C-6115C4FA8954> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x10e9ab000 - 0x10ea03ff7 com.apple.Symbolication (1.4 - 129) <16D42516-7B5E-357C-898A-FAA9EE7642B3> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x10ea4c000 - 0x10ea7bfff com.apple.DebugSymbols (106 - 106) <E1BDED08-523A-36F4-B2DA-9D5C712F0AC7> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbolLaurenReneL,
our model MacBook Pro can support up to 16 GB (two 8 GB modules) of RAM, but MacBook Pros behave best when there are two modules of the same type installed. A physical defect in the particular memory module that you currently have installed does not mean that your MacBook Pro cannot support 8 GB of RAM.
The exception type (SIGSEGV, which stands for “segmentation violation signal”) and exception code (KERN_INVALID_ADDRESS, which stands for “invalid kernel address”) in your report above is strongly suggestive that the problem is due to either badly coded software or faulty RAM. Since the problem is happening in the Mail app, which comes as part of OS X, there’s nothing that you can do about that except to wait for Apple to make improvements to it in future software updates (or to switch to a different e-mail app). Thus, the simplest thing that you can try right away is to act on the presumption that the problem is due to faulty RAM, and see if RAM substitution solves the problem. -
I cannot open Firefox anymore on my MacBook Pro. When I try to open Firefox, the start page appears during 7 seconds and then Firefox closes and opens a crash report. During these 7 seconds I can't use any button in Firefox. I deleted everything From firefox and Mozilla in my library and in my cache. After I did a reinstall from Firefox. But the problem keeps on existing.
Can you start Firefox in Safe Mode by holding down the Shift/Options key?
Can you open Firefox with the about:blank page?
*https://developer.mozilla.org/Command_Line_Options
*/Applications/Firefox.app/Contents/MacOS/firefox-bin about:blank
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page.
*You can open the <b>about:crashes</b> page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter
If you can't open Firefox, see:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
*http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports
*https://developer.mozilla.org/How_to_get_a_stacktrace_for_a_bug_report -
My Macbook Pro started freezing all the time & going to sleep on its own for no reason
I've been having trouble for a few weeks with my computer freezing way too often for seemingly no reason - I'm using it exactly the same way I always have with no problems, and even actively trying to have less applications open (which seems to have no effect). I can't always load simple webpages without it freezing and giving me the color wheel and it's just MUCH slower in general. It is seriously making it difficult to use my computer for work or for fun...
It has also started going to sleep on its own - the screen will just go black (or sometimes BLUE) and the keyboard lights turn off, and the only way to get it to wake back up is to close the computer, wait, open it again and click or press a key. It doesn't respond to any keys/clicks until it has been closed and reopened.
It seems to overheat really easily lately as well - but it does not always overheat when it freezes.
SMC reset did not seem to have an effect. Activity Monitor doesn't show anything crazy, everything is pretty much 0% except Firefox around 7-12% as I'm typing this. 246 GB available on my hard drive so that doesn't seem to be the problem either. Right after restarting my computer it seems better but the problems quickly resurface...
I googled for help before posting this and someone had suggested running the command
syslog -k Sender kernel -k Message CReq 'Channel t|GPU D|I/O|find tok|n Cause: -' | tail | open -ef
in Terminal, which they said "Normally the command will produce no output, and the window will be empty." But mine gave this:
Tue Apr 15 21:04:24 My-MacBook-Pro kernel[0] <Debug>: disk0s2: I/O error.
Tue Apr 15 21:04:42 My-MacBook-Pro kernel[0] <Debug>: disk0s2: I/O error.
Tue Apr 15 21:35:04 My-MacBook-Pro kernel[0] <Debug>: disk0s2: I/O error.
Tue Apr 15 21:35:20 My-MacBook-Pro kernel[0] <Debug>: disk0s2: I/O error.
Wed Apr 16 10:56:46 My-MacBook-Pro kernel[0] <Debug>: disk0s2: I/O error.
Wed Apr 16 10:57:03 My-MacBook-Pro kernel[0] <Debug>: disk0s2: I/O error.
Wed Apr 16 12:11:17 My-MacBook-Pro kernel[0] <Debug>: disk0s2: I/O error.
Wed Apr 16 12:11:35 My-MacBook-Pro kernel[0] <Debug>: disk0s2: I/O error.
Wed Apr 16 12:11:52 My-MacBook-Pro kernel[0] <Debug>: disk0s2: I/O error.
Wed Apr 16 12:23:01 My-MacBook-Pro kernel[0] <Debug>: disk0s2: I/O error.
I don't know what that means or if that is useful info to help solve my problem? I just want to know what I can do to make my mac go back to normal!
I ran Etrecheck:
Hardware Information:
MacBook Pro (15-inch, Early 2011)
MacBook Pro - model: MacBookPro8,2
1 2 GHz Intel Core i7 CPU: 4 cores
4 GB RAM
Video Information:
AMD Radeon HD 6490M - VRAM: 256 MB
Intel HD Graphics 3000 - VRAM: 384 MB
System Software:
Mac OS X 10.6.8 (10K549) - Uptime: 0 days 0:24:42
Disk Information:
Hitachi HTS725050A9A362 disk0 : (465.76 GB)
(null) (disk0s1) <not mounted>: 200 MB
Macintosh HD (disk0s2) / [Startup]: 465.44 GB (229.26 GB free)
MATSHITADVD-R UJ-898
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Apple, Inc. MacBook Pro
Kernel Extensions:
com.digidesign.iokit.DigiDal (8.0.3f1)
com.paceap.kext.pacesupport.snowleopard (5.7.2)
Startup Items:
DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader
M-AudioFastTrack: Path: /Library/StartupItems/M-AudioFastTrack
PACESupport: Path: /Library/StartupItems/PACESupport
Problem System Launch Daemons:
[System] org.samba.winbindd.plist 3rd-Party support link
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.google.keystone.daemon.plist 3rd-Party support link
[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
[System] org.eyebeam.SelfControl.plist 3rd-Party support link
[System] PACESupport.plist 3rd-Party support link
Launch Agents:
[System] com.google.keystone.agent.plist 3rd-Party support link
[System] com.hp.help.tocgenerator.plist 3rd-Party support link
[System] com.m-audio.mobilepremkii.helper.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[not loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link
[not loaded] com.spotify.webhelper.plist 3rd-Party support link
User Login Items:
Flux
iTunesHelper
RescueTime
Internet Plug-ins:
o1dbrowserplugin: Version: 5.2.4.18058 3rd-Party support link
nplastpass: Version: 2.5.5 3rd-Party support link
Unity Web Player: Version: UnityPlayer version 3.5.2f2 - SDK 10.6 3rd-Party support link
RealPlayer Plugin: Version: Unknown
Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link
FlashPlayer-10.6: Version: 13.0.0.201 - SDK 10.6 3rd-Party support link
QuickTime Plugin: Version: 7.6.6
Flash Player: Version: 13.0.0.201 - SDK 10.6 3rd-Party support link
googletalkbrowserplugin: Version: 5.2.4.18058 3rd-Party support link
SharePointBrowserPlugin: Version: 14.4.1 - SDK 10.6 3rd-Party support link
AdobePDFViewer: Version: 10.1.1 3rd-Party support link
iPhotoPhotocast: Version: 7.0 - SDK 10.7
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Outdated! Update
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.2
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Growl 3rd-Party support link
M-AudioFastTrack 3rd-Party support link
M-Audio MobilePre 3rd-Party support link
Old Applications:
None
Time Machine:
Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU:
5% firefox
3% EtreCheck
2% WindowServer
2% hidd
1% mds
Top Processes by Memory:
545 MB firefox
74 MB mds
57 MB WindowServer
41 MB Mail
41 MB Finder
Virtual Memory Information:
1.88 GB Free RAM
818 MB Active RAM
458 MB Inactive RAM
880 MB Wired RAM
190 MB Page-ins
0 B Page-outsEric - I dont understand how I'd use caffeinate. I am not running any code or particular script. My system goes to sleep if surfing the web, or running Word or Excel, etc.
Or.. Are you saying I should go through and type 'caffeinate X' for all of my applications? -
My month-old MacBook Pro 13in freezes all the time
I don't know what the deal is, every time I watch videos on websites other than YouTube, such as Hulu, or download I guess what could be considered relatively hearty software i.e. Photoshop, or end a Skype call, my computer freezes. Like entirely. I can't move the cursor, no sound, and I have to manually reboot the system with the on/off button so that I can use it again. It started doing this maybe the third day I had it, but I didn't take it up with Apple initially because I didn't realize that the problem would become chronic. I've taken it to the Genius Bar twice and they have yet to shed much light other than offer the theory that Flash Player may be outdated or in need of being reinstalled, and I've done that; no luck. I had Apple keep the computer for a few days to run diagnostics but they told me nothing in regards to anyhting being wrong with it. This is beyond frustrating. Any ideas? I'll be back at Apple tomorrow to give it yet another go.
If you have more than one user account, these instructions must be carried out as an administrator.
If you have an optical drive, make sure there is no disc in it.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the page that opens.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Post the messages logged during the time something abnormal was happening. That time might be before or after the boot.
For example, if the problem is a slow startup taking three minutes, post the messages timestamped within three minutes after the boot time, not before. If the problem is a system crash or shutdown failure, post the messages from before the boot time, when the system was about to crash or was failing to shut down. In either case, please include the BOOT_TIME message at the beginning or the end of the log extract.
Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.
Step 2
Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful. -
Why does macbook pro heats up around the left side and CD spines wildly?
I am experience heat from under the body of the computer on the left side. And also when the CD is in the drive, it runs really fast and loud. Does anyone have any reasoning for these concerns of mine? Mainly I am concerned about the over heating of the computer near the left side.
Hi,
I set my MBP up by transferring everything from my iMac (also an Intel Core Duo model). One piece of shareware, Net Monitor, didn't like something (partly, perhaps, the fact that it detected a single license key shared by two computers on the same network) and though it told me about this (duplicate license key) and allowed me to go on using it in demo mode, it ended up soaking up CPU. I didn't notice this right away, but I had the MacBook on my lap (and was wearing shorts) and after a while, the bottom got very hot. Then I noticed the CPU was pegged. Using the Apple "Activity Monitor" I was able to see which process was the culprit and kill it.
Anyway, a single run-away process like this can use up a lot of CPU and hence a lot of battery power. Use the Activity Monitor to check for such a process. There's a nice feature in Activity monitor, a floating CPU utilization bar. I keep it showing down in the lower right corner so I can notice if something like this happens again.
Randall Schulz
iMac 20" Core Duo; MacBook Pro Mac OS X (10.4.5) -
My 2011 macbook pro shuts off all the time!
My 2011 macbook pro started shutting off with increasing frequency. It was very frustrating. I installed mavericks and now it seems to shut off about every 5 minutes! Only if I'm working, if it's streaming it seems fine. I think it would be impossible to actually get work done. I've read many others are having the same problem and taking theirs in for costly ineffective repairs. I can't afford to pay Apple to "chase it's tail".I may just go PC. Has anyone found out what the issue really is and how to fix it?
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
This procedure is a diagnostic test. It makes no changes to your data.
Please triple-click anywhere in the line below on this page to select it:
syslog -k Sender kernel -k Message CSeq 'n Cause: -' | tail | awk '/:/{$4=""; print}' | pbcopy
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window by pressing the key combination command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
Wait for a new line ending in a dollar sign ($) to appear below what you entered.
The output of the command will be automatically copied to the Clipboard. If the command produced no output, the Clipboard will be empty. Paste into a reply to this message.
The Terminal window doesn't show the output. Please don't copy anything from there. -
My MacBook Pro can't find the display brand and resolution
Hello everybody,
I have a MacBook Pro "Core i7" 2.7 13" Early 2011.
I use and external display Philips 220C1SW
Recently my mac won't recognize the Philips brand anymore and use instead a generic display resolution, which is wrong.
Does anybody had the same issue?
Looking forward your answers
MatHello le-mat
Check out the article below for resolving issues when connecting to an external display. I would start with resetting the NVRAM and SMC as they will resolve most display resolution and power issues.
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/HT1573
Regards,
-Norm G. -
my cursor jumps around when i'm typing. it randomly lands in a previous part of the text. i do not use a mouse. i am decinitely NOT accudentally hitting the trackpad. it happens enough that i am starting to hate my fairly new macbook pro. i tried turning off bluetooth but it still happens. the strangest part is i cant find other complaints of this happening, at least recently. anyone have ideas?
If you have a fairly new Mac...
You are still under warranty. Call Apple Care. Make sure you get a case number as all repairs have an additional 90 days of warranty.
#1 - You have 14 days from the date of purchase to return your computer with no questions asked.
#2 - You have 90 days of FREE phone tech support.
#3 - You have the standard one year Apple warranty.
#4 - If you've purchased an AppleCare Protection Plan, your warranty last for 3 years. You can obtain AppleCare anytime up to the first year of the purchase of your computer.
Take FULL advantage of your warranty. Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired.
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