Encore project file DISAPPEARS

This happened to me twice today. The first time I thought I made a mistake but happening twice makes me think it's a software issue. Luckily I had the saved file from end of day yesterday and the changes I made today were minimal.
I made changes to a Blu Ray project in Encore. I burned the disk and everything seems fine. When I save and quit, the project file disappears. GONE! The only reference to it anywhere on the computer or external drive is the project is in the recent items list from the Apple menu (and my backup drive but that is from yesterday).
I'm running CS5 and the latest version of OSX.

Welcome to the forum.
The first thing that I would check, and in depth, would be your complete I/O sub-system, i.e. your HDD's and your controller. This should never happen, and Adobe programs are usually very careful to NOT directly affect any existing file on the system.
Any other anomalies with regards to files and folders?
You mention externals. Are any USB? Read/write errors are common, when working to/from those, though they function nicely for archiving - just not when working to/from.
Good luck,
Hunt

Similar Messages

  • Project Files Disappear

    Without any rhyme or reason, our Premiere Pro and some After Effects project files are disappearing.  We will save our project to our project folder on the NAS and an hour or two later the file will be gone. This has happened 5 or 6 project files already.  Why is this happening?  And how can I make it stop?  We've lost quite a bit of work even from going back to auto-save files.

    I think we have discovered the issue.  We have an SNS EVO shared storage system.  Part of it is setup as a SAN and part is setup as a NAS.  We store footage on the SAN and project files on the NAS.  It turns out, the clock on our EVO was getting out of sync.  It had to be set manually because our EVO server is not connected to the internet for security reasons. So it didn't have a clock or time server to get the date and time from.  So over time, the clock went out of sync from our edit machines.  Because of this, whenever we would save project files, the machines saving them knew the correct date and time but the NAS had a completely different time.  So when saving the file it would overwrite the currently saved file but then it wouldn't be able to save the new copy because of time issues.  So we had to setup one of our machine to serve the time directly to the NAS.  Now the clocks sync up and we haven't lost a project file in a few days.  I'm still monitoring it closely but it looks like the problem is resolved.
    I know I did a terrible job of describing that.  Basically... it looks like it wasn't a Premiere issue, but rather an issue with our NAS.

  • Project file disappeared

    My project file I just saved a few days ago is gone, and the only version left is older and it won't even open. It just says "could not open project file." It was on one of my external hard drives and should STILL be there. I'm sorry I can't give more info but its really baffling. does anyone have any suggestions?

    1. Do a search for the project name in case you accidentally saved it somewhere else.
    2. Try opening one of the more recent auto saves. (or is that what you meant by "the only version left"
    3. Exactly what error message do you get when trying to open the project version you do have (or one of the auto saves?)
    4. Did you do any software upgrades after last working on the project?
    rh

  • Project file disappeared while working!!!!

    Hello, l work on a double dual core 3ghz intel mac, 8 gig of ram and a load of disk space (2 tera). Good machine. I've been editing on a network drive (full of space and very quick, far enough for sp DV, wich is the format I'm on). Now everything is working fine, no problem of anykind, files where captured on a local drive so no problem with a 2 gig file limitation. So all cool... but then suddenly while working, I choose to save my project (save) and the system tells me "file error". Impossible to save on the original location on the network. When I browse to the folder where the project is, the file has disappeared... Now the funny part comes: if I look at the same folder on an other machine, either mac or
    PC, I can definitely see the file!! It's there (good to know it's the old version, before the save and error message, so it wasn't saved at all when the problem occured). It's there but on the machine from wich I had the problem it isn't!!!! It's the second time this arrises, first time I thought "that's odd", but now it seems to me as a major issue. Hopefully when the problem came, after the "file error" message I could still save the project in another location, so I didn't loose any work - if this happens to you.
    Did anyone experience this very annoying and worrying situation? Is there a solution?
    Many thanks!
    Raphaël Grana
    PS almost forgot: if I disconnect the network drive and then reconnect it, the file is available again...

    Hello
    I think I am in the middle of a similar problem and I am not on a network. This was also going aon a few months ago.
    I would save the project and it wouldn't show up in the finder (even though I was sitting there using and working the project) or I would try to save and I would get a warning such as Unknonw file or general error.. So I would save a new version which would be fine, then that wouldn't save, and so on.... And yes if I closed the finder window and reopened it the file I saved would sometimes appear. I really couldn't figure it out. It happened on a few projects but I couldn't see any rhyme or reason.
    Eventually I reloaded FCP and all the updates again. Everything was going fine. Until last night. First I couldn't save (got the unknown file message) and then.... (arround the same time) One of my Hard drives lost all but one locked (Indesign) file!!! 148GB of media (FCP,quciktime,renders, etc) files, no warning! poof! gone! The drive was still there and passed all verification and didn't need any repair (using disc utility), all the info was gone! And I never touched it! Interestingly, I don't believe the project I was working on at the time had much to do with the Drive that lost everything. But the project I opened up just after the save problem occured did. When it opened with all of it's media "offline" (which had definitely been there earlier in the day)I discovered the disc issue.
    OK, don't know if that helps, yes I've experienced similar but don't have the answer, yet.
    Good Luck!
    Len
    powermac, G5, dual 2.0 ghz, 2gig Ram   Mac OS X (10.4.9)   Pioneer dvr -107D

  • Project file disappears after iMovie crashes. Can I recover the file?

    Working on an iMovie 9.0.9 project when the SBOD starts up and then the program crashes. I reopen iMovie but when I attempt to open the file it  no longer shows up in the Project folder window. The file still appears in the iMovie Project folder on the external hard drive were it was stored, just not within the program. Attempts to recover the file from Time Capsule backup result in the file opening with no content. All attempts to open it from that folder result in nothing showing up. This is the second file I have lost  in the last week. I've been working on this project for several days and have been able to open the file each time until the crash. Never had this problem before I updated iMovie in mid-May.
    I'm running  an iMac Early 2008, with  2.8 GHz Intel Core 2 Duo Processor,  4 GB 800 MHz DDR2 SDRAM Memory, Graphics  ATI Radeon HD 2600 Pro 256 MB, Software  OS X 10.8.3. Using an Iomega USB 1.5 TB external HD for file storage and Seagate 3TB HD for Time Capsule.

    If you use Acrobat's Searchable Image (Exact) then the image is untouched and present.
    If you use Acrobat's Searchable Image the image is still present but has be "tweaked" by Acrobat so the image isn't the "original" (not "exact").
    If you use Acrobat's ClearScan the original image is gone. Recognized characters are replaced with an Acrobat internal font. Characters not recognized are left as a bit-mapped image.
    As the first two above still have the image you can use Acrobat XI to Save As Other and select a supported image file format.
    Be well...

  • Project Files disappear after emptying Aperture trash

    Here's an odd issue: I import raw/jpeg files from my Canon 5dMII into a created project in Aperture. I sift through the pix and delete what I don't want. I then check in Aperture's trash to see if the deleted files are there, then empty the trash. What happens then is Aperture also deletes the files that remain in the project from which I had just deleted files! I looked in my imac's regular trash and the the files from the project weren't there--poof--gone! After going through this a few times, I happened to notice some "mystery" projects appeared in my library: "Untitled Project (1)"; "Untitled Project (2)" and so on (four of them).
    In these "untitled projects": The mysteriously deleted files from MY project! HUH? Aperture moved the files from my created project into an "Untitled Project" after emptying the trash. Now THAT--is weird....Help!

    The files I deleted were masters (raw/jpeg) that I knew I didn't want/need in the project--no other versions were created from them--they were just looked at then deleted. So the files that remained in the project that Aperture moved into an "Untitled Folder" were unrelated to the deleted files. The fact I seem to be the only one with this issue is even stranger to me . Is Apple Feedback the best (only?) avenue to report this bug?

  • Project file will not open in iMovie

    My son started an Export and stopped it without allowing it to finish and his project file disappeared from iMovie. After using Finder, I'm able to find his project along with the my other projects. But when I do a "right click" and select "Open with iMovie", iMovie opens up with all my other projects except that one. If I do a "quick look" I can see the beginning of the video clip. Please help as he's spent weeks working on this video.

    I guess there's not a solution since nare a response since I posted this.

  • Multiple (different) DVD outputs from a single Encore project

    I have 5 DVD's to output. Each of them is based off the same menu template. (see attachment) What will be changing from one DVD to the next are the number of buttons and the "workshop" title. Is it possible or advisable to copy the menu that I have done already, modify it and output it as a new dvd all in the same encore project file? (Without altering the one I have completed already) I hope that made sense. Or do I need to have a new Encore project for each DVD?
    TIA
    Dean

    I agree with the others, and it's basically the way that I have done multi-disc Projects.
    I first set up a Project, and Import all Assets, that are common across all Projects, arranging them in appropriate Folders/Bins. Then, I Save that Project, to be used as a "template," for each disc in the set. I also make a Copy of that Project (complete), just in case I forget the next step. I Open my "template" Project, and do a Save_As, with the disc number in the new name. I Import all unique Assets, modify my Menus, and do any required linking. If OK, I then output. For the next disc, I Open that "template" Project, and repeat the process, incrementing the Project's file name to reflect the next disc, say_02, in lieu of the first one's _01. Repeat.
    I've used this workflow for Projects that were up to 18 discs, with no problems.
    Just plan your "template" Project out, so that you will only have to Import material, that is unique to that disc.
    Good luck,
    Hunt

  • No project files in Nav panel

    Hi All
    I've spent all afternoon now trying to figure out why all my
    project files
    disappeared from my Navigator panel. I have no idea what I
    did to make them
    disappear and I know that this is going to be an easy fix
    which is why I
    spent so much time trying to figure it out before asking. If
    I use the
    Import Existing projects into workspace I get an error saying
    that they
    already exist.
    I must say, this is very frustrating.
    Bill

    Welcome to the forum.
    The first thing I would do is create a new user name other
    than your email address, unless you like spam. Email addresses
    should never be visible on any forum.
    Are you saying that bookmarks are showing in your source
    files but not working in the output? They never did show in the
    output in any version, you wouldn't want users to see them. What
    you want is the links to show and go to the bookmark position. Or
    maybe you cannot see the bookmarks in Project Manager? If so click
    the funnel icon and see if Bookmarks is ticked.

  • Premiere creates garbage zero-byte file while saving, project file dissapears/corrupts

    Hi guys,
    I've been experiencing a strange intermittent technical problem with Premiere project saves (and sometimes After Effects project files).
    Case:
    - Editor opens a project.
    - After a moment, as editor hits 'save'.
    - A strangely named file appears in the save location with no extension (a long string of characters separated by hyphons).
    - Sometimes, this garbage file disappears and project is saved. Other times, this file remains and original project file disappears and the editor doesn't even know!
    - If editor hits save again, a message box appears saying the file has been modified since last save - hit cancel or OK.
    This issue has meant that we've lost project files, and have had to recover them from auto-save and/or Creative Cloud sync folder.
    Sometimes it saves ok!
    This is what the strange file looks like.
    I don't know if this issue is related to Adobe software, Mac os or Linux but we've only run into it while using Adobe software.
    Sometimes, After Effects throws an error related to this as well, forcing you to either 'save as', or incremental save.
    It's a networked editing environment - all clients are Mavericks macs, working from a Ubuntu Linux server via SMB via gigabit ethernet. All clients are authenticated to the server as the same Admin user. Directory and Create masks are 0755 in SMB settings. SMB.conf also has some tuning parameters: socket options = TCP_NODELAY IPTOS_LOWDELAY SO_RCVBUF=65536 SO_SNDBUF=65536
    Op-locks are disabled at server-side (I thought it could be to do with oplocks).
    Does anyone have any ideas?
    Or perhaps someone could explain to me the behind-the-scenes process that happens when Premiere executes a save?

    Glad to hear it's not me going crazy, but unglad that you're experiencing it!
    Recently we replaced SMB with NFS as the protocol for sharing our main raid volume and cache, and since then this issue no longer happens.
    This definitely points to the way Adobe apps with with SMB. I have a feeling it's something to do with oplocks or something behind the scenes that denies PP access to the project file for overwriting it.
    TBH, as a bonus NFS feels like a rocketship to planet editor-bliss. It's a proper beast. Unfortunately I'm not sure how good the Windows implementation is (I know certainly that only windows 7/8 enterprise clients are able to access NFS shares, which is a bummer for most).

  • Invalid Project File - after power loss

    Working a client DVD project, 30 disc's to burn. Encore project was finished and ready for builds. I had the project open, blank disc in drive, and my power blinked off and back on. After PC reboot the project wont open, Invalid Project File. It looks like the whole Encore project folder somehow got moved into the Premiere folder for the same project, it was not in that location before the power blink. All the Encore project folders look to be intact - Cache & Source items all there. I moved the whole Encore project file back to its previous location but still wont open, any ideas on how I can get it to open?
    Thanks,
    Donnie
    WIN7, CS5.

    Encore doesn't do autosaves. And won't do save as copy. Only Save-As.
    Wow; how unlucky can you get!
    Just curious; did you have a power backup on your system. I've had just enough issues (long ago now), that I won't work without one.
    Encore is very unforgiving when things get out of place. Also, projects, once corrupt, are hard to recover. The "do-over" is the only fix for many problems.
    What message do you get when you try to open it?
    I don't see how the whole folder structure could have been moved. We always have to allow for operator error, but also for those computer oddities that surprise and amaze us!
    The Encore project file itself is at the top of (outside) the Encore folder structure. Is that what you moved it to?
    But try this also:
    Troubleshoot damaged projects in Encore on Windows
    http://kb2.adobe.com/cps/406/kb406006.html

  • After editing a project, my imported files disappear.

    After editing a project, my imported files disappear.  White page with yellow triangle alert.  Instructions say I need to relink my files, but I can't find that option anywhere.  Version 10.0.  Using OS X 10.9.2

    Can I share and export from the 10.1.1 Trial?  My son downloaded the original for me under his apple id, I don't know what his password was so I can't upgrade.  He was killed a couple years ago so I don't have anyway to recover it.  But I'm working on a project that I need to get out right away.  Figured I'd try the new version before I buy it.  I clicked to upload to youtube, but can't tell if it's doing anything or not.

  • Dynamic Link (Adobe Premiere Pro to Encore) issues with burning a DVD from the project file

    Hello,
    I am running Adobe Suite CS 5.1 on my Mac:
    2.8 GHz Quad Core
    6GB Memory
    I've been having issues with a few projects; using Dynamic Link, directly from my project in Premier, to send them to Encore:
    When attempting to burn a DVD, Encore will 'hang up' and not burn; I rarely burn to DVD, usually I'm always encoding for web, and just always use the 'default settings' in Encore.
    A few things to note:
    *In my project I'm using MOV files, from a Canon 7D, and MP4 files, from a Sony EX-1. 
    *I am working off of 3 separate hard drives; very large projects with over 5TBs of media files.
    *I noticed that after inserting a DVD, it caused one of my hard drives to eject; this happened once, as far as I know.
    *This only happens when I use Dynamic Link to send to Encore, via my Premiere Pro project file.
    *My Project settings are always: XDCam HD-1080p/24p
    Please help.
    Thanks

    So you must downrez at some point in the workflow. Some users have problems and/or think they get better quality out of direct PR/AME exports than using DL for this purpose.
    I would test the workflow by creating three short test sequences - one with a clip from one camera, a second from the other, and a third with both in a sequence using the same settings you are using in your edit. I would use the "drag a clip" to the new item method for making each of the first two sequences. By short I mean 30 seconds to 2 minutes with a mixture of still and action.
    Export using whatever method you pick of those recommended, but use CBR 8 instead of VBR etc. Bring the resulting files into Encore. Yes, look at the files exported on the computer, and look at Encore preview, etc, but also burn to a disk and watch on multiple TVs. There are lots of issues in best quality.

  • Can't load project file in Encore CS6

    I can't seem to load my project file anymore.  I was working on a BluRay project and when I now try and open my project file it just hangs at about 13% open.  Is there any way to salvage my work?  I'd hate to have to start over.  It has mostly Dynamic links to Premiere Timelines and subtitles.  I didn't get to the navigation parts or sound.  Any ideas?

    Yes, Premiere is open, but it doesn't have any effect on opening my Encore project.  Any other ideas?

  • Disappearing Project files in Logic Pro 9.1.3

    Good afternoon,
    I started with Logic Express and have recently upgraded to Logic Studio. Every project I use - once in a while - the project file will disappear from the Project Folder. So, when I attempt to save my song, I get a message that says "The Location of the document <name> cannot be determined".
    I have several audio interfaces, so I may switch out items throughout the project - I'm not sure if that could be the problem, yet I cannot imagine that this would not be supported. For example, I'll use an Apogee One throughout, and then switch to a Yeti Microphone (made by Blue).
    This is rather frustrating as I have lost a lot of recordings. Thankfully there are recent Backups, but I still lose quite a bit at times. Any ideas?

    Nevermind - It appears that there are some open threads on this.
    http://discussions.apple.com/thread.jspa?threadID=2607575&start=15&tstart=0

Maybe you are looking for