Encore Remote Preview Buttons Not Working in Preview Mode

I have had this annoying problem on several ocassions and it's back again. I have never been able to figure out what causes it.
When in the prview mode to test the DVD compliation to see if the remote buttons will change between the menu buttons I created, I am unable to select any of the three buttons in the menu with the remote selector at the bottom of the preview window.  I am able to select them with a mouse click but not with the remote buttons meaning that when the DVD is built, a real reomte will not change the titles that are associated with each button.
What can be causing this to keep happening.  The compilation in Encore is a linked composition form Premier CS4--both Encore and Premier are CS4.
Please help please.
Thanks!!

I know this post is old, but I found it as I am having the same issue.  Encore CS5. I have a menu that I have 9 buttons layed out, near the bottom, and the previous/next and main menu buttons are near the top. The 9 on the bottom are each numbers 1-9. However when I preview it starts at 1 then pressing right arrow does not jump to number 2 but #11, the "next" arrow button on top of page. 
I will post a screen shot with buttons 1-9 hilighted, showing they are not touching, and the button routing turned on.
Any thoughts? 
I guess I will make a new menu and see if I just need to reuild it.

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