Encore repeatedly shutting down while transcoding

i am trying to transcode a 2 hour avi to mpeg for DVD...
since it takes a while (3-4 hours??) i normally set it to transcode
and then come back later to check on it...
but every time i do this...i come back and the program is shut down
automatically (this has happened 7-8 times already)
i do not know why??
any help on this???

i captured video from a DV tape using plextor 100au into pinnacle stuido software. then imported the avi into Primiere, edited, used the default codec to render an edited avi...
i have used this method successfully about 3-5 times in the past
to build a dvd in encore...
for some reason, encore shuts down during the transcoding phase...
i have seen it trasncode to about 60% and then next time i check
the app is shut down.
i dont know why this would happen and why there is no error message
at least.
any advice on how to find out what wrong?
reinstall encore??

Similar Messages

Encore 1.5 shuts down when transcoding. Any ideas?

Hi,
When I build a DVD in Encore the program shuts down during transcoding. I get no warning messages, it simply disappears from my screen so that I am back to the desktop. Any ideas?

Essexmw wrote:
Hi Guys,
Sorry for the delay in getting this info to you but here goes.
OS: Windows XP SP2
Specs:
CPU: Intel Pentium 4E, 3000
RAM: 1024mb DDR SDRAM
GRAPHICS: Matrox Graphics Millennium G450 AGP, 3D Accelerator - Matrox G450
Software:
Premiere Pro 1.5
Encore 1.5
Audition 1.5
Photoshop CS2
Digi-rostrum
Power DVD
Nero
The pc is a dedicated editing suite
Please let me know if you need any more info.
Many thanks
Hello.
I have an installation of Encore 1.5 with a Matrox Parhelia card (not a 450) and can attest to the fact that this one works.
However, there are possible things that may be causing your troubles, so I would like to know a couple of things please.
1 - Has Encore ever transcoded properly for you?
2 - If yes, then when did this problem start happening? IE have you installed any new software at all or even installed any OS updates recently?
3 - If No to question One, (and this might sound silly, but bear with me) what mouse drivers do you use, and what graphics drivers do you use?
Also, do you ever get any green blobs & blocks in the preview window?
4 - Do you have any of the utilities listed at http://forums.adobe.com/thread/398769?tstart=0 installed?
5 - (finally) do you have any DivX or XviD codecs installed? These used to cause terrible trouble with Encore.
What I'm trying to work out here is how long this has been happening for, and what happened to trigger this behaviour if it is something new.
I can try to repro any project settings you have with a working 1.5 installation here.
The good news is that it really should be possible to sort this out. It just might take a little time.....

My iphoto keeps shutting down while I'm typing a caption. Is there some way to avoid this?

My iphoto keeps shutting down while I'm typing a caption. Is there a way to stop that?

As a Test:
Hold down the option (or alt) key and launch iPhoto. From the resulting menu select 'Create Library'
Import a few pics into this new, blank library. Is the Problem repeated there?
What version of iPhoto?
Regards
TD

Potential Args, Computer shutting down while playing a game

I've only had this mac for 5 months, but it keeps shutting down while I'm playing StarCraft II. It should be able to handle the game, but it keeps telling me to restart and I have no idea what the error says or means. I'm not sure what (4 potential args on stack) means. I'm not sure if it is a frame rate issue and how to fix it or change the frame rate if needed. Any help would be much appreciated. The error is below:
Interval Since Last Panic Report: 145971 sec
Panics Since Last Report: 2
Anonymous UUID: 1017C80F-D5F3-488B-91B6-01EB174E0122
Mon Apr 11 21:51:18 2011
panic(cpu 2 caller 0x2aab59): Kernel trap at 0x0097efb5, type 14=page fault, registers:
CR0: 0x80010033, CR2: 0x0000003c, CR3: 0x00100000, CR4: 0x00000660
EAX: 0x00000000, EBX: 0x00000000, ECX: 0x00000000, EDX: 0x5724a710
CR2: 0x0000003c, EBP: 0x5724a658, ESI: 0x5724a710, EDI: 0x00000000
EFL: 0x00010202, EIP: 0x0097efb5, CS: 0x00000008, DS: 0x00000010
Error code: 0x00000000
Backtrace (CPU 2), Frame : Return Address (4 potential args on stack)
0x5724a448 : 0x21b510 (0x5d9514 0x5724a47c 0x223978 0x0)
0x5724a498 : 0x2aab59 (0x59aeec 0x97efb5 0xe 0x59b0b6)
0x5724a578 : 0x2a09b8 (0x5724a590 0x0 0x5724a658 0x97efb5)
0x5724a588 : 0x97efb5 (0xe 0x48 0x10 0x10)
0x5724a658 : 0x98180d (0xaed6000 0x0 0x0 0x2)
0x5724a998 : 0x9825bd (0xaed6000 0x50d79590 0x7d0 0x2a9268)
0x5724a9b8 : 0x985c8c (0xaed6000 0x50d79590 0x19 0x99e9b3)
0x5724a9f8 : 0x985f04 (0xaed6000 0xaed6114 0xaed62c4 0x0)
0x5724aa58 : 0x9549fb (0xaed6000 0x141f3c00 0x8ffa86f9 0xc1)
0x5724ab08 : 0x951533 (0xaed6000 0x0 0x5724ab6c 0x5724ab68)
0x5724ab88 : 0x56a738 (0xaed6000 0x0 0x5724addc 0x5724ac14)
0x5724abd8 : 0x56afd7 (0xa4b880 0xaed6000 0x889bf88 0x1)
0x5724ac28 : 0x56b88b (0xaed6000 0x10 0x5724ac70 0x0)
0x5724ad48 : 0x285be0 (0xaed6000 0x10 0x889bf88 0x1)
0x5724bdf8 : 0x21d8be (0x889bf60 0xaedf5a0 0x20ca0 0x4807)
0x5724be38 : 0x210a3e (0x889bf00 0x0 0x9f91bd0 0x9f921f0)
0x5724be98 : 0x216ca1 (0x889bf00 0x0 0x0 0x0)
0x5724bf18 : 0x294e25 (0x5724bf44 0x0 0x0 0x0)
0x5724bfc8 : 0x2a1028 (0x9b91280 0x0 0x10 0x9b93d40)
Kernel Extensions in backtrace (with dependencies):
com.apple.ATIRadeonX3000(6.2.6)@0x948000->0xb54fff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x908000
dependency: com.apple.iokit.IONDRVSupport(2.2)@0x93b000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x919000
BSD process name corresponding to current thread: SC2
Mac OS version:
10J869
Kernel version:
Darwin Kernel Version 10.7.0: Sat Jan 29 15:17:16 PST 2011; root:xnu-1504.9.37~1/RELEASE_I386
System model name: iMac11,3 (Mac-F2238BAE)
System uptime in nanoseconds: 1303791505121
unloaded kexts:
com.apple.driver.AppleUSBUHCI 4.1.5 (addr 0x1148000, size 0x65536) - last unloaded 128377333974
loaded kexts:
com.razer.naga.driver 2.0.0
com.apple.driver.AGPM 100.12.19
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleUpstreamUserClient 3.5.4
com.apple.driver.AppleMCCSControl 1.0.17
com.apple.driver.AppleHDA 1.9.9f12
com.apple.kext.ATIFramebuffer 6.2.6
com.apple.driver.AppleMikeyDriver 1.9.9f12
com.apple.driver.AudioAUUC 1.54
com.apple.ATIRadeonX3000 6.2.6
com.apple.DontSteal_Mac_OSX 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.AirPort.Atheros21 424.14.5
com.apple.driver.ACPISMCPlatformPlugin 4.5.0d5
com.apple.driver.AppleLPC 1.4.12
com.apple.driver.AppleBacklight 170.0.34
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleIRController 303.8
com.apple.driver.AppleUSBCardReader 2.5.8
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.iokit.IOAHCIBlockStorage 1.6.3
com.apple.driver.AppleUSBHub 4.1.7
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.iokit.AppleBCM5701Ethernet 2.3.9b6
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleUSBEHCI 4.1.8
com.apple.driver.AppleAHCIPort 2.1.5
com.apple.driver.AppleACPIButtons 1.3.5
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.5
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 105.13.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.13.0
com.apple.driver.AppleBluetoothHIDKeyboard 141 - last loaded 37170530879
com.apple.driver.IOBluetoothHIDDriver 2.4.0f1
com.apple.driver.AppleHIDKeyboard 141
com.apple.driver.DspFuncLib 1.9.9f12
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.kext.ATI5000Controller 6.2.6
com.apple.kext.ATISupport 6.2.6
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.4.0f1
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.8.0fc1
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.9.9f12
com.apple.iokit.IOHDAFamily 1.9.9f12
com.apple.iokit.IO80211Family 314.1.1
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleSMC 3.1.0d3
com.apple.driver.IOPlatformPluginFamily 4.5.0d5
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.iokit.IONDRVSupport 2.2
com.apple.iokit.IOGraphicsFamily 2.2
com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.0f1
com.apple.driver.AppleUSBBluetoothHCIController 2.4.0f1
com.apple.iokit.IOBluetoothFamily 2.4.0f1
com.apple.iokit.IOUSBHIDDriver 4.1.5
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
com.apple.iokit.IOUSBMassStorageClass 2.6.5
com.apple.driver.AppleUSBMergeNub 4.1.8
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.iokit.IOUSBUserClient 4.1.5
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IONetworkingFamily 1.10
com.apple.iokit.IOUSBFamily 4.1.8
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.5
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.2
com.apple.driver.AppleACPIPlatform 1.3.5
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Model: iMac11,3, BootROM IM112.0057.B00, 2 processors, Intel Core i3, 3.2 GHz, 4 GB, SMC 1.59f2
Graphics: ATI Radeon HD 5670, ATI Radeon HD 5670, PCIe, 512 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x8F), Atheros 9280: 2.1.14.5
Bluetooth: Version 2.4.0f1, 2 service, 19 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: AirPort, AirPort, en1
Serial ATA Device: SAMSUNG HD103SJ, 931.51 GB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: Razer Naga, 0x1532, 0x0015, 0xfd130000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd110000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0xfa111000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa120000

You are only just beginning to feel the pain of Starcraft II on your Mac. Have you seen this List of problems?
Blizzard created the junk, and it's up to them to properly patch it. The list of other well known and respected programs it's incompatible with (LittleSnitch, AppCleaner, FileVault, and PeerGuardian to name a few) doesn't give me a warm and fuzzy.
The page also mentions that your CPU can overheat, for whatever reason, and that means total failure for a laptop or early component damage to a motherboard. Gee, that sounds like something that shouldn't be run on a regular basis.

Premiere Elements 11 shut down while starting; without error message

hello everybody,
pe11 worked well at my Laptop.
Since a week it always shut down while starting it.
No error message!
I already reinstalled it, tried to start with admin rights, but it doesn't work.
Thanks for your answers!
Win 7 64bit

Matze S
Premiere Elements 11 on Windows 7 64 bit.
Before a week ago, how long had you been working with Premiere Elements 11 on Windows 7 64 bit without problems?
Does the problem exist with and without the antivirus and firewall(s) disabled?
Is your video card/graphics card up to date according to the web site of the manufacturer of the card?
Do you have the latest version of QuickTime installed on that computer with Premiere Elements 11?
Any new programs, 3rd party plug-ins and codecs, installed?
Where are the Scratch Disks directed and how much free space is at those designated locations? Any pile ups
of preview files in the Adobe Premiere Elements Preview Files Folder or conformed audio files in the Media Cache
Files Folder.
Let us get the classic deletion of the Adobe Premiere Elements Prefs file out of the way.
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
11.0
and in the 11.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 11.0 Folder
in which it exists. Be sure to be working with Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
Depending on how things are going, you might also include right clicking the desktop icon for the program, selecting and applying Run As
Administrator.
Let us work through the above and then, based on your results, we can decide what next if necessary.
Thank you.
ATR

Mac book pro trys to shut down while downloading?

my mac book pro trys to shut down while im downloading for some reason..

Hi Monroeeugene,
I'm not sure if you mean shutting down or going to sleep ... but this article will explain how to change your sleep settings so your downloads don't get interrupted.
Mac Basics: Set your preferences
http://support.apple.com/kb/ht2490
Change your Mac's sleep settings
To conserve energy, all Macs have the ability to sleep. When you haven't used your Mac for a set amount of time, it enters a low-power mode until you wake it by pressing the keyboard, trackpad, or moving the mouse. Sleep doesn't turn off your computer; it merely puts it into an inactive state that consumes less power.
Open System Preferences
Choose View > Energy Saver.
Choose the Power Adapter or Battery tab. If you're using a desktop Mac (a Mac mini, iMac, or Mac Pro), the Power Adapter and Battery tabs do not appear.
Move the sliders for both the computer and display to change the times in which they go to sleep.
Select any other options you want, such as sleep and wake.
Hope this helps ...
- Judy

Repeated shutting-down after PMU reset

Hello-
Very suddenly I am having problems with my 8/2005 g4 iBook. It has started shutting down while in the sleep mode, so I came here to troubleshoot and found instructions to reset the PMU. I did so, but it continues to shut down. Any suggestions before I bring it to an Apple Care site? I also notice that the power cord shows a green light even if I remove the battery during this time (I tried removing the battery & turning on before I tried resetting the PMU). Otherwise, the computer seems to be fine, albeit a little slower than it was a year ago.
Thank you much!

That's an odd set of symptoms; and I wonder if the cause was something
else before the PMU reset sequence. You did the PMU with computer off,
as per AppleSupport document #14449 instructions - and it shuts down.
Not sure if something like the PRAM/NVRAM (one or both) could be
corrupted. The resets for these require different procedures. A variety
of things could be the cause of a sudden shutdown, to include some
hardware items in addition to the non-volitile ram, and parameter random
access memory. A sudden shutdown in some different models involved
other factors not reported alot in the iBookG4. The Intel® MacBook uses
a different technology so its sudden shutdown on a few models was CPU
heat buildup in some known examples; when proven to not be lesser causes.
Sudden shutdown symptoms can mimic more common causes of system
failure (bad RAM, improperly seated RAM, improperly seated hard drive,
bad software install, bad battery, bad AC adapter, corrupted PRAM,
corrupted NVRAM) which ALL must be ruled out. Since you have Apple
Care, any hardware component failures would be covered. Did you try
running the Apple Hardware Test from the boot/install DVD? It may not
catch this kind of problem, but you could tell the technician you ran it.
I have not run mine, but hear you boot from the install disc #1 and hold
the Opt key down and then after awhile you'd get a choice of startup items.
Did you upgrade the RAM lately? Some poorer RAM may cause issues;
but usually kernel panic activity is seen with bad RAM in the user slot.
If the strange behavor occurred after a step update from 10.4.7 to 4.8,
some users would try the Combo large update file installed over it all;
being sure to repair disk permissions before & after all software updates.
But the symptoms don't necessarily point that way.
You should try to archive your personal stuff on to some media outside
of the computer's hard drive; in case some tech has to wipe the drive or
do something else to the machine while it is away for repairs. If you have
an external FireWire enclosed drive, you may try making a clone of it all.
One level of troubleshooting may include using Disk Utility's tools on the
boot installer disc and totally wiping/zeroing data/reformatting the HDD.
This is where a bootable clone of your whole hard drive would be handy;
to make a full restoration back to the computer's drive afterward.
Hopefully someone with less drastic (and less wordy) ideas will offer them!

I have an iMac that I purchased back in 2010 and over the past 9 month or less my computer just started shutting down while someone was in the process or working on it. What could this come from? Is there a simple solutions to this problem?

I have an iMac that I purchased back in 2010 and over the past 9 month or less my computer just started shutting down while someone was in the process or working on it. What could this come from? Is there a simple solutions to this problem?

Which model iMac do you have? http://support.apple.com/kb/HT1758 How to identify iMac models
Which OS is currently installed?
Check out KB Articles: http://support.apple.com/kb/HT3964 Intel-based Macs: Resetting the System Management Controller (SMC) and http://support.apple.com/kb/HT1379 Resetting your Mac's PRAM and NVRAM
If not of the above works and you have AC, call them. Let them deal w/it. Otherwise, take your iMac down to your local AS or an AASP. Diagnostic testing is FREE!
You can also research for a solution on YouTube's "How To" website and iFixit.

Photoshop shut down while I drew a picture, now the file is broken and I can´t fix it, photshop won´t open the file and I have tried repearing it with different programs. What should I do?

Photoshop shut down while I drew a picture, now the file is broken and I can´t fix it, photshop won´t open the file and I have tried repearing it with different programs. What should I do? I spent 6 hours on the pic and I dont even have a screenshot or anything.

You don't even say what platform you are on, or any other details that may help others assist you.
If you are on a Mac, try opening your file in GraphicConverter (they have a demo version) if that doesn't open it, nothing will, in my experience.
I assume you have tried Adobe Illustrator already to recover.
You may also have a JPEG of your complete file (flattened) in Bridge Cache.
On the Mac you'd find it in your User ~Library (NOT the Root Library ):
Users > yourname > Library > Caches > Adobe > Bridge CS6 > Cache > 1024 > jpg(fileID)number Filename.psd.jpg
The user ~Library is hidden, but you can make it visible for an moment or two. Ask Apple if you don't know how.
I don't do Windows.

Premiere Pro and Encore CS6 shutting down.

I recently switched my graphics card from a GTX680 to a GTX780. Everything worked fine until I did that. First I found that I had to add the card to the "approved cards" file for premier and after effects. I did that by simply adding it to the existing list and hitting save. That brought back the CUDA capabilities in those applications.
Premiere was running well but exporting the video ran into some problems. I exported a clip through Media Encoder and it was running great (and fast) until about halfway through and it just shut down Media Encoder with no warning. I tried the same thing exporting straight through Premiere and got the same thing then Premeir shut down. I tried different clips and different formats but got the same results.
When those programs shut down, the rest of the computer runs fine.
Are there steps I missed installing the new card? or do I need to change something in the Bios?
I am running a PC with:
Core i7 3770K (not overclocked)
Asus GeForce GTX780
G-Skill Ram at 32GB running at 1600
The BIOS was just updated in an effort to write that off as a problem.
Any help would be greatly appreciated

Thanks for your response Jim.
Here is the latest. The computer itself started shutting down while working in premiere so I went back into the BIOS and changed the RAM from 1866MHZ to 1600MHZ and that seems to have fixed the problem. I was able to render that file and the computer seems solid again.
I won't be excited until it goes the rest of the day today and tomorrow and renders a 60 minute file again. Not sure what the ram speed was set to before updating the BIOS so I am guessing that was it.

Premiere Pro CS4 crashes and system shuts down while rendering

Hi All,
Good morning everyone, my system shuts down while rendering using Adobe media encoder from premiere pro. I have tried the following:
1.Completely removing CS4 and reinstalling.
2. Updating all the video drivers.
3. Re installing the Operating System (XP and Vista)
But the issue persists, i have attached the crash report and any thoughts are highly appreciated.
Regards,
Vincent

A number of problems pop out of your DXDIAG:
Both your video driver and your audio driver are more than 3 years old.
Your F drive is slow, because of the fill rate of 90%. You lack other hard disks.
You have Matrox, BlackMagic, Nero, Sony, DivX and other stuff installed. It has been a long time ago that I have seen such a long list of DirectShow filters installed.
Suggestions: Update your drivers, clean up your F drive and add another disk, remove all that Matrox stuff, possibly include BlackMagic and Sony.
What export/encoding settings do you use from what sequence settings?

MacBook randomly shuts down while watching streaming video

I've been having a problem lately with my MacBook randomly shutting down. I initially thought it was due to overheating which was logical considering I was using my MacBook in bed and the computer was very hot when it would shut off, but I've recently started using a TV-Table top for it to sit on when I'm using it in bed. My MacBook continues to shut down and the computer isn't nearly as hot as it was prior to using the TV-Table top, it is just warm. It's definitely not a battery issue because this happens when I'm using the power source as well. *I think I've noticed that this only happens when I'm in Firefox watching online streaming video on sites such as YouTube.* I never use Safari so I'm not sure if the problem would occur in Safari or not. I tried installing the MacBook SMC Firmware Update v1.1 but it said my computer didn't need it.

I have the same problem, every once in a not-so-blue moon my macbook pro shuts down while streaming video. It only happens when streaming video. Just watched some of the new south park episode, and it shut down on me! It really ticks me off!!!!!

MAC AIR SHUTS DOWN WHILE STREAMING

My MacBook Air shuts down while streaming video. I am using safari and it works for a while but then shuts down and will not restart for quite some time. When it restarts I have to immediately close the video window or it will shut down again. I have the latest version of flashplayer.

This sounds like an overheating issue. Flash requires a surprisingly high level of resources. Do you hear your fans running at all while you are playing the videos?
Download the free iStat Pro widget directly from Apple:
http://www.apple.com/downloads/dashboard/status/istatpro.html
It will show you both your fan speeds and temperature. Start playing a video and let it play for a short while (sometime before it typically shuts off... but long enough to let things warm up). Then check the temp and fan speed. Do this while the video is still playing as things can cool off pretty fast after you stop playing the video. Post the numbers back here.

MacBook Pro Repeatedly Shuts Down Unexpectedly

My MacBook Pro has been repeatedly shutting down for about the past week or so. It happens very randomly when no particular application is open it seems. Here is the latest System Report that I received after it shut down. It is hooked up to a Thunderbolt Display quite often, but also shuts down when it isn't hooked up. I attempted to install a firmware update for a Thunderbolt Display fix (1.2 I believe) but I got weird error messages about it not installing properly even after I restarted my computer. Any help before taking it into the Genius Bar would be helpful (I am covered under Apple Care). MacBook Pro 9,2 running OS X 10.9.5
Anonymous UUID:       8E6D0B46-407E-420A-F4CD-3426BA24DEFB
Sun Nov 23 14:39:37 2014
panic(cpu 0 caller 0xffffff80088dc43e): Kernel trap at 0xffffff7f88f2371f, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x000000040020d4f3, CR3: 0x0000000048f7406c, CR4: 0x00000000001606e0
RAX: 0x000000040020d4df, RBX: 0xffffff7f88f45430, RCX: 0xffffff7f88f236e2, RDX: 0x0000000000000002
RSP: 0xffffff8114443950, RBP: 0xffffff8114443970, RSI: 0x0000000000000005, RDI: 0xffffff8008e02008
R8: 0xffffff8008ed2b40, R9: 0x0000000000000000, R10: 0xffffff81144436c0, R11: 0xffffff8008e89c00
R12: 0xffffff802e738698, R13: 0xffffff7f88f45430, R14: 0xffffff80dab38000, R15: 0xffffff801b378f80
RFL: 0x0000000000010246, RIP: 0xffffff7f88f2371f, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x000000040020d4f3, Error code: 0x0000000000000002, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff81144435e0 : 0xffffff8008822f79
0xffffff8114443660 : 0xffffff80088dc43e
0xffffff8114443830 : 0xffffff80088f3976
0xffffff8114443850 : 0xffffff7f88f2371f
0xffffff8114443970 : 0xffffff7f88f24d4b
0xffffff81144439a0 : 0xffffff7f88f2fad2
0xffffff81144439e0 : 0xffffff7f88f0fbf0
0xffffff8114443a10 : 0xffffff7f88f0c96c
0xffffff8114443a40 : 0xffffff8008cb1453
0xffffff8114443aa0 : 0xffffff7f88f0b9c1
0xffffff8114443ae0 : 0xffffff7f88f27f9c
0xffffff8114443b00 : 0xffffff8008cb1453
0xffffff8114443b60 : 0xffffff7f88f25f2d
0xffffff8114443b90 : 0xffffff8008cd05fd
0xffffff8114443bf0 : 0xffffff8008cce1af
0xffffff8114443d40 : 0xffffff80088b6998
0xffffff8114443e50 : 0xffffff8008826bc1
0xffffff8114443e80 : 0xffffff80088139c5
0xffffff8114443ef0 : 0xffffff800881e013
0xffffff8114443f70 : 0xffffff80088c9b9d
0xffffff8114443fb0 : 0xffffff80088f4196
      Kernel Extensions in backtrace:
         com.apple.iokit.IOUSBFamily(686.4.1)[815E4F64-F2D5-3847-931A-BE755698D993]@0xff ffff7f88f00000->0xffffff7f88f60fff
            dependency: com.apple.iokit.IOPCIFamily(2.9)[2852ACFE-FD28-3C37-9B39-885201BB8D25]@0xffffff 7f88ebf000
BSD process name corresponding to current thread: HP Scanner 3
Mac OS version:
13F34
Kernel version:
Darwin Kernel Version 13.4.0: Sun Aug 17 19:50:11 PDT 2014; root:xnu-2422.115.4~1/RELEASE_X86_64
Kernel UUID: 9477416E-7BCA-3679-AF97-E1EAAD3DD5A0
Kernel slide:     0x0000000008600000
Kernel text base: 0xffffff8008800000
System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)
System uptime in nanoseconds: 4624330746750
last loaded kext at 266801098871: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8a773000, size 65536)
last unloaded kext at 327802833152: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8a773000, size 57344)
loaded kexts:
com.apple.filesystems.smbfs 2.0.3
com.apple.driver.AGPM 100.14.34
com.apple.driver.X86PlatformShim 1.0.0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.iokit.IOBluetoothSerialManager 4.2.7f3
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.6.3f4
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleMikeyDriver 2.6.3f4
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleIntelHD4000Graphics 8.2.8
com.apple.driver.AppleIntelFramebufferCapri 8.2.8
com.apple.driver.AppleBacklight 170.4.11
com.apple.driver.AppleMCCSControl 1.2.5
com.apple.driver.AppleUSBDisplays 360.8.14
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.7f3
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleIRController 325.7
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.6.7
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.0
com.apple.driver.AppleUSBHub 683.4.0
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AppleSDXC 1.5.2
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleFWOHCI 5.0.2
com.apple.driver.AppleAHCIPort 3.0.5
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleUSBXHCI 683.4.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 217.92.1
com.apple.driver.AppleBluetoothHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.kext.triggers 1.0
com.apple.driver.IOBluetoothHIDDriver 4.2.7f3
com.apple.driver.AppleMultitouchDriver 245.13.1
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.6.3f4
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOBluetoothFamily 4.2.7f3
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleHDAController 2.6.3f4
com.apple.iokit.IOHDAFamily 2.6.3f4
com.apple.iokit.IOSurface 91.1
com.apple.iokit.IOAcceleratorFamily2 98.23
com.apple.AppleGraphicsDeviceControl 3.6.22
com.apple.driver.AppleSMBusController 1.0.12d1
com.apple.driver.AppleUSBAudio 2.9.5f8
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.driver.IOPlatformPluginFamily 5.7.1d6
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.7f3
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleUSBMultitouch 240.10
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIUpAdapter 1.4.5
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.7
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.7
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.3.1
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IO80211Family 640.36
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 686.4.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0

I can't tell you exactly what the problem is, but I can suggest you fully update your drivers. Also, make sure the temperature of your machine is never, ever above 160F at any time. Of course, back up regularly.
Whenever I see words like "Macbook Pro 15", "overheats." and "shutdowns," the first thing that comes to mind is "logic/graphics board." Visit your local Apple Store/Genius Bar and have them look into this.
Also, leave a message how things turned out.

MacBook Pro (Mid-2009) shuts down while running on battery

Hi,
Five months ago, my MacBook Pro 15'' (2.53Ghz) started showing me the message 'Service Battery'. I took it to an Apple Store and I was told that everything is still fine. Nevertheless, for the past 2 months my laptop shuts down while running on battery (with 20% and 40% levels of charge) periodically. This does not happen every time.
Does anyone know if AppleCare covers this failure?
Is there any other way to fix this?
Thank you,
George

Mine does the same thing. May i suggest downloading istat pro to look at the health of your battery.
http://www.apple.com/downloads/dashboard/status/istatpro.html
Also do you calibrate your battery?
http://support.apple.com/kb/HT1490
I had never done that but after 15 months and 450+ cycles I was experiencing the same problem. I am a heavy user of my mbp 15" (2.4Ghz). After calibrating my health in istat which was going between 30-53 % Is holding steady around 65-mid 70% health wise. I have also noticed that my battery icon has gone from service battery to replace now to holding at replace soon for the time being.
I am not sure how many cycles you can get out of one battery but as far as i know 700ish is good. While i wish i was closer to an apple store (3ish hrs or more) i do hope i have helped you.

Encore repeatedly shutting down while transcoding

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