Encore reports an error

hei!
i made a DVD with a menu and when i previewed it, everything was fine
than i wanted to build the DVD, encore didn't report of any problems in settings
bulding started and after a while the process stopped, encore reported an unknown error and stoped to make a dvd
and when i wanted afterwards to preview the same project, it again reports an error
could somebody explain this???
many thanks un advance
asnate

First thing to do is to tell Encore to create an ISO file on your hard drive, then use the free http://www.imgburn.com/ to burn the image to disc
If that works, it means that you have software installed that has "taken over" communication with the DVD drive, and Encore will never work
I don't have that problem, so I really don't remember what software does that... but I do know the work around is in my first line

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