Encounter Installation problem with trial Adobe Production Premium CS5

When installing the trial version of Adobe production premium CS5 it fails to Install Adobe premiere CS5 and AE. The remaining applications in the suite are all installed.
I have followed all the suggestions from Adobe's site, and finally contacted their Tech Support, who could not resolve the issue sofar.
I have run their AdobeSupportAdvisor and it displays:cpsid_83570: Conflicting processes running while installing - Creative Suite 5
I am running MAC OS 10.6.6 64 bit .
Hope someone can assist me with this.
Thanks.

I really appreciate your suggestions.
It took several attempts by the Adobe Technical support on an escalating level, including once a 6 hour telephone connection to have it resolved.
The last tech that finally resolved it took only two hours.
I already had Lightroom (ver 3.0, 64 bit) and Photoshop CS5(64 bit) individually installed with a legitimate license.
We had to clean out anything related to "Adobe", i.e. delete, uninstall, etc. Create another administrative account, then install the Production Suite(trial version) in Safe Mode.
The frustrating part was that every time I called back on the case, I had to answer the same questions regarding my operating system, like if I called in for the first time! I even had a slight argument with one Tech, who questioned the Graphics card. I purchased the IMAC just before Christmas (Snowleopard, 64 bit, 8 gigs of RAM, etc).
The developers at Adobe should make a better effort to make installations smoother. It was like a nightmare trying to install the software. I wanted to make sure that the software installed properly before I actually paid for it, and I nearly gave up on it after dealing with their tech support for a little over a week.
Hope that no one else has to go through the ordeal I went through.
Frank.
As a final note, when I initially installed the software,  all components of the Suite would install properly, except for Adobe After Effects, and Adobe Premiere Pro.For some reason, Adobe After Effects and Adobe Premiere Pro refused to be installed.
The last technician who resolved the installation issue(after cleaning anything related to Adobe), initially choose to install the Adobe Premiere Pro component of the suite by itself. Once Adobe Premiere Pro installed, the remaining components installed with no issues.

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