Encryption Failed

Hi,
Having an issue remote controlling a workstation. When I try from the ZCC I get the error message:
"Initialization of encryption for the session failed. Unable to Proceed."
The 'zmd-messages.log' on the workstation does not show any errors....but the Remote Management Audit log shows the attempt with a Status of "Failed to set up encryption with viewer."
I've exhausted the Knowledgebase and was hoping someone here can help me out.
Thanks,
Jim.

Originally Posted by tentaal
I have the same issue (ZCM 10.3)
I use external cert but CA is installed on each Windows 7 Workstations.
These workstations were deployed with Sysprep but ZCM agent was installed after it.
Thanks in advance for your help.
Workaround from jweller13 does not work.
Ok, just deleted the policy and it is now working.

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