Encypted CUCM Upgrade - HELP!!!

Hi all,
i'v a question about the upgrade process for a CUCM Cluster.
I Deployed a CUCM 7.1(5) with Encyption (Mixed Mode) and all works fine.
Now i need to upgrade the cluster, with an hardware replace, t the last CUCM 9.1(1a) relase.
I rebuild the entire cluster in my lab with the CUCM version 7.1(5), than I Import a valid Backup and i'll upgrade the cluster (To UCS Server) to 9.1.
What does i'vto do for the Encyption?
Should be work without any change or i need to reconfigure IT?
Plese Help Me!!
BR,
Luca.

Hi Glenn,
My understanding is that the COP file is used to regain used space within the VM in the sense that you do not have enough space to proceed with the upgrade to 10.5. The COP file essentially removes your inactive partition in order to gain that needed space. As long as there is enough free space to complete the upgrade I wouldn't modify the drive structure of the VM in question.
Hope this helps
Tony
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CUCM upgrade from 7.1.5 to 10.5.1.10000-7

Is it possible to do the migration from 7.1.5 to 10.5.1.10000-7 which we are doing for jump upgrade from 7.1.5 to 9.1.2.
The reason why I preferred because this jump upgrade we can achieve in isolated network.
In that case can anybody please help to get specific document for that. Kindly have a look on this case.
Regards,
Abi

You can use prime collaboration deployment. PCD will do your upgrade and migration without doing any jump upgrade or intermediate upgrade..
Please refer to the vide below.
https://www.youtube.com/watch?v=JzG4kz1_hL4
All upgrade documentation are available on cisco. Take some time and look at the CUCM 10.5 upgrade document
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/10_0_1/CUCM_BK_U4214F9D_00_upgrade-guide-cucm-100.html

CUCM upgrade 8.6 to 10.5 7500 user OVA

Hello,
I'm planning a CUCM upgrade from version 8.6 to 10.5 (both virtualized) This was deployed using the 7500 user OVA. In 10.5, the HDD requirement has changed from 2x80 to 1x110. According to the upgrade guide, I can resize my drives using disk expansion COP file. My question is, what should the end result be of my drive changes? Do I change both drives so I end up with 2x110 or do I only change one leaving me with 1x110 and 1x80?
I don't have enough CPU resources to create new VMs and migrate using PCD.
Thanks,
Glenn

Hi Glenn,
My understanding is that the COP file is used to regain used space within the VM in the sense that you do not have enough space to proceed with the upgrade to 10.5. The COP file essentially removes your inactive partition in order to gain that needed space. As long as there is enough free space to complete the upgrade I wouldn't modify the drive structure of the VM in question.
Hope this helps
Tony
Please rate helpful posts

CUCM Upgrade from 8.6(2a) / 8.6.2.20000-2 to 8.6.(2a)SU2 (8.6.2.22900-9)

I'm getting ready to upgrade a client's CUCM cluster from 8.6(2a) / 8.6.2.20000-2 to
8.6.(2a)SU2 (8.6.2.22900-9). They use extension mobilty with UCCX version 8.5.1.11003-32.
Does anyone know of any issues with ugprading this cluster vis a vis their UCCX version ?
The current CUCM Version 8.6(2a) / 8.6.2.20000-2 shows a JTAPI shows the following JTAPI version:
admin:show packages active cm-jtapi-
Active Side Package(s): for cm-jtapi- package(s)
cm-jtapi-plugin-8.6.2.10000-2
From the ReadMe For Cisco Unified Communications Manager Release 8.6(2a)SU2
http://www.cisco.com/web/software/282074295/93949/cucm-readme-862asu2.pdf
I see that it shows:
cm-jtapi-plugin-8.6.2.10000-10.i386.rpm
Once I have performed the CUCM upgrade - do I need to upgrade the JTAPI plugin on the UCCX Platform?
TIA

Mohamed,
I have not actually peformed the upgrade yet. If you have done so - please reply with any lessons learned that you have.
I would upload the file to all the servers in your cluster prior to your upgrade maintenance window. This should not be service impacting.
Then during your upgrade maintenance window -
Step 15 Once the Publisher and the subscribers have been upgraded, a version switch must be completed so the servers reboot to the new upgraded partition as follows;
Web Browse to the Publisher’s OS Administration GUI
To restart the system and activate the upgrade, choose Settings > Version; then, click Switch Version.
The system restarts and should be running the upgraded software. Once the Publisher is accessible, proceed with the subscribers.
Good Luck,
Amir

UCCX After CUCM Upgrade

Hi All
I am running UCCX 8.5.1.11004-25 and upgrading to CUCM 8.6.2.23900. I have completed several CUCM upgrades with various dependencies but never with UCCX as a dependency. I have checked the compatibility matrix and this all seems fine however i cant find any information on if anything needs to be done to UCCX once i switch versions on CUCM.
Im suspecting that i will need to run a JTAPI re-sync which will download a new JTAPI if it finds a different version ? Is this correct and also is there anything else i need to be watching out for ?
Thanks, Carl Ratcliffe

Thanks Tanner, quick reply and confirmed what i thought, just didnt want to get caught out at 2 in the morning with something i have missed.
Thanks, Carl

ELM shows insufficient licenses after CUCM upgrade from 9 to 10.0.1

Hi All,
I just finished upgrading cucm 9 to cucm 10.0.1. Upgrade completed successfully, but elm now shows insufficient license message.
This is a Vmware installation BTW, I doubt that it matters the CUCM 901 worked fine with its ELM.
The ELM is coresident with CUCM. I though that upgrading CUCM will upgrade ELM too, but the Dashboard says to upgrade to latest version of ELM.
When I ordered upgrade through UCSS and downloaded all the files that were included in this upgrade order, one of the files was CiscoPrimeLM_64bitLnx_10.0.1.10000-19.sgn.iso.
I tried to use CUCM OS administration with this file to upgrade ELM, but OS Administration doesn't recognize it as a valid file.
The file that I used for CUCM upgrade was: UCSInstall_UCOS_10.0.1.10000-24.sgn.iso
So at this point I'm not sure whether ELM needs to be upgraded or I need new licenses for CUCM version 10.
Thanks
Yury Brodsky
Telecommunications Specialist
AudioCodes
27 Worlds Fair Drive
Somerset, NJ 08873
Direct: 732-652-2162
Fax: 732-469-2298
Email: [email protected]

Upgrading co-res CUCM should have upgraded your ELM as well. It should now show as Prime License Manager when you log in. I'm guessing you just don't have any CUWL 10.x licenses installed. Can you attach a screenshot of the License Usage page in PLM?
You may need to email [email protected] to move your 9.x licensing to 10.x licenses.

CUCM upgrade in UCCE environment

We have a CUCM cluster(v6.1.2) for our UCCE environment (ICM v7.2.5). I need to upgrade the CUCM to version 6.1.3 (due to the DST bug). Can someone tell me which components in UCCE that I will need to upgrade and/or modify for this CUCM upgrade? Or at least point me to a document that outlines this?
thanks,
Brian

You would probably have compatibility without any UCCE change, but the recommended task is to download the updated JTAPI Client plugin from your upgraded CUCM and overwrite what is there on your PGs.
That is all.
Regards,
Geoff

HT4847 No where do I see a link to "cancel iCloud upgrade" HELP?

No where do I see a link to "cancel iCloud upgrade" HELP?

Yes, I'm familiar with the old RTFM rule, but I tried four different times to retrieve that manual form the Apple site. Each time got an error message that something was wrong, that they were working on it, and to please come back later. On the fifth try last night, I got through and successfully downloaded the user guide. Woo hoo!

HT2240 I have installed quicktime 7 on my max OS X machine, and I have bought QT 7 pro for OS X. I open Qt7 and enter the registration code I got from buying QT 7 pro, the icon changes to pro, but nothing happens and it doesn't appear to upgrade. help

I have installed quicktime 7 on my max OS X machine, and I have bought QT 7 pro for OS X. I open Qt7 and enter the registration code I got from buying QT 7 pro, the icon changes to pro, but nothing happens and it doesn't appear to upgrade. help

I have installed quicktime 7 on my max OS X machine, and I have bought QT 7 pro for OS X. I open Qt7 and enter the registration code I got from buying QT 7 pro, the icon changes to pro, but nothing happens and it doesn't appear to upgrade.
And just what sort of changes in "appearance" did you expect?
If you can access the editing, conversion, and/or properties options once a file is loaded then the QT 7 app has been upgreaded for "Pro" use.

CUCM Upgrade 7.1.5 to 10

Hi All,
We are planing to do a 4 server CUCM upgrade (physical to VM) from ver 7.1.5 to ver 10. Below is the plan
- Upgrade the CUCM on current MCS servers to ver 9 (bridge upgrade) and take a DRS backup
- Install CUCM ver 9 on VM and perform the backup restoration
- Then upgrade to CUCM ver 10
I have one question on this. After I have done the bridge-upgrade on current MCS servers is it still possible to switch-version the CUCM and get CUCM back to ver 7.1.5?
Thanks

When you initiate the upgrade, you can indicate to activate the partition with the new upgrade software or return to using the partition with the previous version of the software at upgrade completion. With the exception of HP 7825H3 and HP7828H3 hardware upgrades, the previous software remains in the inactive partition until the next upgrade. Your configuration information migrates automatically to the upgraded version in the active partition.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/9_1_1/CUCM_BK_UAEC4331_00_upgrade-guide-cucm-91/CUCM_BK_UAEC4331_00_upgrade-guide-cucm-91_chapter_01.html#CUCM_RF_S5
600AEB_00
HTH
Manish

Does an CUCM upgrade affect the device defaults?

Hello
we intend to do an CUCM upgrade from 9.1(2) to 9.2(2)SU2a.
However, our phones have the firmware 9-4-2-1S, different from the original firmware (9-3-1-SR2-1)
After the CUCM upgrade, will the device defaults get back to its original firmware version (9-3-1-SR2-1) or the current version will be kept?
Thank you
Marcos

Hi Marcos,
Yes, When you upgrade to a newer version of CUCM the phones will upgrade/downgrade to the Firmware version listed in the readme doc for the CUCM upgrade version as I have linked below. So in your case the the CUCM readme for 9.1(2)su2 is shown here;
http://www.cisco.com/web/software/282074295/116350/cucmreadme912su2a.pdf
In 9.1(2)su2 it looks like the Device defaults would be 9.3(1SR4.1) but it looks like the Device defaults in CUCM 9.1(2)su3 would be the same as what you are currently running so you would be good to go as they are 9.4(2.1) ;
http://www.cisco.com/web/software/282074295/122683/cucm-readme-912su3.pdf
You could also copy the current device defaults into something like notepad and re-enter them after the upgrade, but if it were me, I would go with the later CUCM version 9.1(2)su3.
Cheers!
Rob

** Ugrent --CUCM Upgrade 8.6 to 10.5 issue **

Hello all,
We have upgraded CUCM from 8.6 to 10.5 (direct upgrade).
After upgrade we cant make changes into CUCM Publisher. While adding phones or device profile we are facing following error:
Add failed. The Insert privilege is required for this operation.
Also, our Cisco Unified Attendant Console Enterprise Addition sync with CUCM is not successful.
CTI RoutePoint & CTI Ports are not registered gone into unknow state.
Attached are Attendant console enterprise CUCM sync reports screen shot.
DB Replication for whole cluster is good with value 2.
Need urgent help - our system is in production now & we dont have cisco support agreement at the moment.
Regards,

Here are the install logs:
admin:file view install system-history.log
=======================================
Product Name - Cisco Unified Communications Manager
Product Version - 10.5.1.10000-7
Kernel Image - 2.6.32-431.3.1.el6.x86_64
=======================================
09/12/2014 22:16:31 | root: Install 10.5.1.10000-7 Start
09/12/2014 15:45:21 | root: Boot 10.5.1.10000-7 Start
09/13/2014 02:17:53 | root: Install 10.5.1.10000-7 Success
09/13/2014 02:17:54 | root: Boot 10.5.1.10000-7 Start
09/13/2014 02:41:59 | root: DRS Restore UCMVersion:10.5.1.10000-7 Start
09/13/2014 02:55:15 | root: DRS Restore UCMVersion:10.5.1.10000-7 Error
09/13/2014 03:06:55 | root: Boot 10.5.1.10000-7 Start
09/13/2014 03:16:24 | root: DRS Restore UCMVersion:10.5.1.10000-7 Start
09/13/2014 03:55:07 | root: DRS Restore UCMVersion:10.5.1.10000-7 Success
09/13/2014 03:59:19 | root: Boot 10.5.1.10000-7 Start
09/13/2014 06:16:40 | root: DRS Restore UCMVersion:10.5.1.10000-7 Start
09/13/2014 06:21:33 | root: DRS Restore UCMVersion:10.5.1.10000-7 Error
09/13/2014 09:31:10 | root: DRS Backup UCMVersion:10.5.1.10000-7 Start
09/13/2014 10:09:25 | root: DRS Backup UCMVersion:10.5.1.10000-7 Success
09/14/2014 12:38:48 | root: Restart 10.5.1.10000-7 Start
options: q=quit, n=next, p=prev, b=begin, e=end (lines 1 - 20 of 21) :
admin:
admin:

CUCM upgrade 8.6 to 10

Hi
will update the version 8.5 to version 10
I have a question I hope you can help me.
I can directly upgrade from version 8.5 to 10
Upgrade to version 10 first I have to upgrade to version 9?
I need licensing for the upgrade? If yes, what kind of licensing need
if I have a CCX CUCM version 8.6 and version 10, can be operated simultaneously or me creates problems ??
it is necessary that all virtual machines (CUCM, IM, PRESENCE, CCX) run the same version is ccx CUCM 10 and 10.
are the procedure for good update.
Some documentation to recommend me.
I am at your service.
Greetings.

The upgrade guide and compatibility doc for 10.x cover upgrade paths
Your licenses will be migrated to PLM, you can reach [email protected] if you need further assistance
The UCCX compatibility matrix covers all the details about UCCX version and CUCM compatible releases, you need to review it.
CUCM and IM&P need to be in the same major release, at the X.Y level in most releases, except 10.5(2) which is only compatible with 10.5(2). As for UCCX, see above.
For the upgrade you need to review for every product:
A) RNs
B) Upgrade guide
C) Changed and new info doc, either as standalone or sometimes with the RNs
ALL the above information is available on cisco.com for you to review.

CUCM upgrade from 6.1(2) to 6.1(3b) - rollback problems...

Hi all,
I have upgraded our test lab CUCM server from 6.1(2) to 6.1(3b). Although we have a genuine MCS server bought from Cisco, we run only the demo licencing on the server (simply because we only have a few test phones and gateways running on the server). We have rebuilt this server a few times so we may have had more licences installed previously - the 'demo' licencing seems to allow me test all i need to.
The upgrade to 6.1(3b) seemed to go ok. My only concern was the time it took after the CUCM server restarted for the IP phones to 'register' - seemed to take 30 mins or more before they jumped into life and re-registered etc? Is that normal? (I suspect the CallManager Service took a while to start?)
However, I have had a few problems when trying to rollback the upgrade to the older partition. I followed the Cisco doco and all seemed to work ok, the CLI showed it selecting the old partition on the reboot, and then starting services for 6.1(2) [lots of green [OK] messages etc)
Upon the full restart of the server, i noticed that the CallManager Service and the Cisco Messaging Service were NOT running! I tried all i could think of to get these to restart:Went to Service Activation – stopped and restarted the CallManager service and the other one. Then went back to Feature Services. CallManager was ‘running’ then after i refresh the page it reverts to ‘Not Running’ ! IP Phones therefore do NOT register.
Tried a restart of the server (same partition) - Watching CLI during reboot – all green [OK] messages. No errors reported that i can see. IP phones still dont register when server restarts. The two services remain 'Not Running'
I then restarted using 'switch' and ran the upgraded CUCM version - this started fine, and all ran ok! Phones regsitered, all seems fine!
I have attached a few screenshots, not sure if they are relevant or of any use.
Has anyone seen this issue before after an upgrade? I am not overly comcerned becaue the 'upgrade' worked, but it would be nice to know i can rollback if i need to do incase of any issues.
Is there anywhere in CUCM i can check to see if the failed services are generating an error message or a reason for them not starting?
Thoughts appreciated
Rgds

Hey Andy,
Hope all is well buddy!
The problems you are seeing here are most likely "purely" License related due to the changes
that were implemented between 6.1(2) and 6.1(3). I don't see this being a problem with permanent
"production" Licenses. Have a look;
Cisco Unified Communications Manager Releases 7.1(2) and 6.1(3) introduce these licensing enhancements.
Description
Cisco Unified Communications Manager Releases 7.1(2) and 6.1(3) identify the state of a license; that is, if it is missing, if it is a demo license, or if it is an uploaded license. In addition, Cisco Unified Communications Manager Administration warns you whether Cisco Unified Communications Manager currently operates with demo licenses, with an insufficient number of licenses, or with an incorrect software feature license.
GUI Changes
The following windows display the state of licenses in Cisco Unified Communications Manager
Administration:
- Cisco Unified Communications Manager currently operates with demo licenses, so upload the appropriate license files.
- Cisco Unified Communications Manager currently operates with an insufficient number of licenses, so upload additional license files.
- Cisco Unified Communications Manager does not currently use the correct software feature license. In this case, the Cisco CallManager service stops and does not start until you upload
the appropriate software version license and restart the Cisco CallManager service.
License File Upload (System > Licensing > License File Upload)-This window displays a message
that uploading the license file removes the demo licenses for the feature.
http://www.aironet.info/en/US/docs/voice_ip_comm/cucm/rel_notes/6_1_3/cucm-rel_note-613a.html#wp472518
Now for the Cisco Messaging Service
This is only used in "Legacy" integrations which I'm guessing is not
the setup for your lab, so you should be good to go here.
Cisco Messaging Interface Service
The Cisco Messaging Interface allows you to connect a simplified message desk interface (SMDI)-compliant external **Third Party** voice-mail system with the Cisco CallManager. The CMI service provides the communication between the voice-mail system and Cisco CallManager. The SMDI defines a way for a phone system to provide a voice-mail system with the information needed to intelligently process incoming calls.
Hope this helps!
Rob
Please support CSC Helps Haiti
https://supportforums.cisco.com/docs/DOC-8895
https://supportforums.cisco.com/docs/DOC-8727

CUCM Upgradation - DMA Error

Hi all,
Am trying to upgrade from CUCM 4.3(2)SR1B to 7.1.3. For this i downloaded DMA for 7.1.3 and installed on the Publisher server.
After rebooting, i tried to export the data after completing the Pre-Export tasks. But its not getting successful and i again tried after uninstalling and installing the DMA again.
The error shown is,
[01:17:26 AM] Validating exported Cisco CallManager database and directory data.
[01:17:26 AM] [Warning] This can take a long time, depending on the size of the database and directory. Be patient.
[01:17:26 AM] Estimated time to complete data validation is about 59 minutes.
[01:17:26 AM] Accessing database...
[01:20:07 AM] [Error] modExportDatabase=Failure
[01:20:07 AM] [Error] Failed to complete database processing successfully.
[01:20:07 AM] [Error] License file (licupgrade.lic)is not generated as expected due to unsuccessful initialization or DMA validation.
[01:20:07 AM] [Error] Failed to validate Cisco CallManager database and directory exported data.
[01:20:07 AM] [Error] The exported data cannot be used for upgrade.
[01:20:07 AM] [Error] Correct the database and/or directory data and run DMA again.
[01:20:07 AM] [Error] Verification of DB in IDS failed. Retaining the TAR file as it is.
[01:20:07 AM] Building archive F:\DMABackup 04122010\DMAExportFailed12-04-10#1-15.tar.
[01:20:09 AM] [Warning] Archive built successfully.
[01:20:09 AM]
[01:20:09 AM] Appending DMAResult.txt to archive F:\DMABackup 04122010\DMAExportFailed12-04-10#1-15.tar.
If someone have faced the same issue, please help me out. The entire DMA logs are attached along the post.
Regards,
TT

Hi Christos,
Thanks for the reply. Actually i contacted TAC and they are also suggesting the same.
But here am facing a challenge because the customers IPCCX 4.1.1 is running on the same publisher. So we want to confirm if the OS patch update will have some adverse effect on the IPCCX. TAC is not confirming on this, because as per the documentations IPCCX 4.1.1 is not supported on OS patch 2003.1(4a)_SR16, so currently we are in dilemma on how to move ahead. Without this OS update we cant take a good DMA backup and if we are doing this OS update, we dont know how it will affect the IPCCX.
Please advice, also please someone please respond, if you have done 4.x to 7.x migration using BAT to export the configurations.
Waiting for valuable reply.
Regards
TT

Encypted CUCM Upgrade - HELP!!!

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