End of my SMB tether!

Right
scenario is probably familiar to most.
I have an iTunes Library on a NAS that only does SMB.
I can only mount the drive with smb://user:pass@server/share
I want to automount the drive using login items
Possible?
please help
rgds
timaceuk

I've been doing similar with a share on a Windows 2003 server. I just made an alias to the share, then put the alias in Login Items.

Similar Messages

Will this configuration work? 10.5.3, OD, SMB

I've been playing with this for 5 days, and have come up with nothing but frustration, I will be greatly appreciative of everyone that can help me pin down a solid way to make this work.
Environment:
New xserv 3x1TB drives-RAID5. DNS and DHCP is handled by another box, working properly. 30 Windows XP Pro sp2/sp3 machines. 10 MacBooks running 10.4.11/10.5.3
1. Install OS X 10.5.0 fresh
Two HDD volumes. xserv HDD(30gb), and Data(1.8TB)
Admin Account During Setup: tech
Hostname: server.sub.example.com
Advanced Mode.
2. Install 10.5.3 Combo Update.
Install any other Software updates.
3. Check service box to Enable OpenDirectory and SMB in ServerAdmin (I'll worry about AFP later, let's just get the XP clients working)
4. Change OD from standalone to OD Master in ServerAdmin
Leave all the default values.
Directory Administrator - diradmin
5. Promote SMB from standalone to PDC in ServerAdmin
Use the diradmin account when prompted.
Set domain name to sub.example.com
Leave all the default values.
6. Using Workgroup Manager, create groups in the LDAP/127.0.0.1 domain.
Also, assign groups as member of groups, as indicated by tabs.
Domain Users---- -default group-
--Administration
----Vice President
----Director of Operations
----Director of Admissions
----Director of Finance
----Registrar
----Director of Press
----Public Relations
----Director of Off-campus Studies
----Seminar Registrations
----Receptionist
----Office Assistant
----Assistant to Admissions
----Assistant to Finance
----Assistant to Registrar
----Director of Events
----T.R.E.
----C.E.O.
--Faculty
----President
----Provost
----Assistant Provost
----Mentor
--Development
----Development Officer
----Director of Development
7. Create Users in Workgroup manager.
Primary group is 20, OD Users.
Add to respective groups.
8. Setup Home directories on the Data volume.
Delete default shares, public, groups, users.
9. Copy files to Data volume
4 Directories, with complex subtrees, that need to become sharepoints.
These are copied from a linux file server via smb.
10. Disable roaming profiles
Add "logon path =" to the end of /etc/smb.conf
11. Join each XP Pro client to the sub.example.com domain
Authenticate with the diradmin user/pass.
This creates a computer account ending with $ in OD.
12. Login to XP clients with OD U/P.
I want the following at this point:
Only members of the Domain Users group to be able to login to a workstation.
Home directories mounted as H: for each user.
Ok, this is what I have so far, and a list of questions:
-How do I properly create a sharepoint for Home Directories on the Data Volume? ( these should of course be secure to each user.
-(How can I change the default template/skel? as I'm not using these for mac users at this point and don't need that structure...))
-How do I set that up in workgroup manager?
-I want to start out with the 4 sharepoints I'm copying over being R/W/Full Control by all users in the Domain Users Group, I'll restrict access later. What POSIX permissions, umask's, or ACL's do I need to set how for it to work properly with SMB continually?
-How do I allow my XP clients to be able to see the groups that I setup in WGM? (ie, to add to local groups on the machine, or permissions to print etc.)
-If I add a user to the Domain Admin group in WGM, will he have local administrator rights on the XP workstation? How do I get that to work?

-How do I properly create a sharepoint for Home Directories on the Data Volume? ( these should of course be secure to each user.
Just on that one point heres what I did, I have almost the same setup as you and wanted to get homes off the system drive. It works perfectly.:-
1) configure network automounts
Log in to Server Admin using local admin account.
Click 'File Sharing', then 'Share Points'
Select the destination folder (something like /Volumes/Data/Users )
Click enable automount
confirm AFP as the protocol
Select 'User home folders'
Click OK
Click Save
Authenticate as diradmin if asked during these steps
2) Configure users to use network homes
Run WGM
Click accounts and make sure you are using OD
Click Users and select all the required users
Click the home tab and select the users share point you just created
Click save.
Angus

ACL to handle admin & user vlans (permit/deny rdp, icmp, smb, etc.)

Hi guys,
I have a a simple setup:
VLAN 20 = basic users (192.168.20.0/24)
VLAN 30 = admin vlan (192.168.30.0/24)
I want to use ACLs to grant/deny access to the different vlans. Basically admins are allowed to access all services in the client network, i.e. RDP, file share access (smb), ping to basic users. Vice versa basic users are not allowed to access the admin network except echo-replies and smb.
My first approach was to deny everything and just open the specific protocols & ports.
So, for the admin vlan the ACL is quite simple: permit ip any
For VLAN 20 clients I tried:
permit icmp 192.168.20.0 0.0.0.255 any echo-reply
permit tcp 192.168.20.0 0.0.0.255 192.168.30.0 0.0.0.255 eq 445
permit udp 192.168.20.0 0.0.0.255 192.168.30.0 0.0.0.255 range netbios-ns netbios-ss
deny ip 192.168.20.0 0.0.0.255 any
That didn't work. I only got the ICMP-replies.
My second approach was to grant everything and deny the specific ports & protocols.
permit icmp 192.168.20.0 0.0.0.255 any echo-reply
deny icmp 192.168.20.0 0.0.0.255 any echo
deny tcp 192.168.20.0 0.0.0.255 192.168.30.0 0.0.0.255 eq 3389
permit ip 192.168.20.0 0.0.0.255 any
With the second approach there is everything open except the explicitly denied ports which is no really my preferred solution.
So, I'd be happy if you guys could help me out with my first approach.
cheers

I give you the whole config, just deleted some crypto stuff and unused interfaces.
Admin-PC is connected to Gi1/0/2, vlan 30
Client-PC is connected to Gi1/0/4, vlan 20
Current configuration : 7474 bytes
! Last configuration change at 09:37:32 UTC Mon Nov 10 2014
version 15.0
no service pad
service timestamps debug datetime msec
service timestamps log datetime msec
service password-encryption
service compress-config
hostname nucl3us
boot-start-marker
boot-end-marker
vrf definition Mgmt-vrf
address-family ipv4
exit-address-family
address-family ipv6
exit-address-family
enable secret 5 xyz
username xyz password 7 xyz
no aaa new-model
switch 1 provision ws-c3850-48p
ip routing
ip device tracking
qos wireless-default-untrust
diagnostic bootup level minimal
identity policy webauth-global-inactive
inactivity-timer 3600
spanning-tree mode pvst
spanning-tree extend system-id
redundancy
mode sso
class-map match-any non-client-nrt-class
match non-client-nrt
policy-map port_child_policy
class non-client-nrt-class
bandwidth remaining ratio 10
interface GigabitEthernet0/0
vrf forwarding Mgmt-vrf
no ip address
negotiation auto
interface GigabitEthernet1/0/2
description admin-pc
switchport access vlan 30
switchport mode access
interface GigabitEthernet1/0/4
description VoIP
switchport access vlan 20
switchport mode access
ip access-group 120 in
interface Vlan1
no ip address
shutdown
interface Vlan20
description clients
ip address 192.168.20.1 255.255.255.0
interface Vlan30
description management
ip address 192.168.30.1 255.255.255.0
no ip http server
ip http authentication local
ip http secure-server
ip access-list standard admin
permit any
ip access-list extended deny_admin_rdp
deny tcp any 192.168.30.0 0.0.0.255 eq 3389
permit ip any 192.168.30.0 0.0.0.255
ip access-list extended vlan20
permit icmp 192.168.20.0 0.0.0.255 any echo-reply
permit tcp 192.168.20.0 0.0.0.255 192.168.30.0 0.0.0.255 eq 445
permit udp 192.168.20.0 0.0.0.255 192.168.30.0 0.0.0.255 range netbios-ns netbios-ss
deny ip 192.168.20.0 0.0.0.255 any
line con 0
stopbits 1
line aux 0
stopbits 1
line vty 0 4
login
line vty 5 15
login
wsma agent exec
profile httplistener
profile httpslistener
wsma agent config
profile httplistener
profile httpslistener
wsma agent filesys
profile httplistener
profile httpslistener
wsma agent notify
profile httplistener
profile httpslistener
wsma profile listener httplistener
transport http
wsma profile listener httpslistener
transport https
ap group default-group
end
client -> admin: smb works, ping and rdp denied -> this is ok
admin -> client: ping works, but no smb or rdp -> this is not ok :-)
I would like the admin network access everything in the client network
cheers

Looking for specific cable

I just looked in the store and Apple doesn't seem to sell this, but I am looking for a female/male connector cable. Essentially, I need a cable that replicates an iPhone dock at one end (male) and then plugs into the dock with the female end so I can tether my iphone to my dock. The reason is I can't fit the phone in the dock with the protective cover and it's a pain to remove every morning, as well as the fact that it eventually stretches the plastic cover out taking it off and on repetitively.
If you've seen one of these somewhere, please let me know.
Thanks

EllsbirdAgain,
There is two ends, one that goes into the dock, one that goes into your computer. The end currently connected to your dock is a dock connector. The other end is a USB connector that goes into your computer.
The one that goes into the dock can also connect directly to your iPhone.
Essentially I am recommending bypassing the dock if your case gets in the way of using the dock.
This is page on the Apple Store online shows what both ends look like:
http://store.apple.com/us/product/MA591G/A (Note: That is the replacement cable for what came with your iPhone)
Hope this helps,
Nathan C.

PLEASE fix the answer call swipe gesture!

I have no trouble with any other gestures on the phone - they are beautifully responsive - and yet I am constantly missing calls while my finger is on the phone swiping at a circle graphic which gets halfway to the left and then flings back to centre as though it has reached the end of some bungee tether!
It doesn't matter whether my fingers aren't cold or too dry or too wet (or the many other logical reasons that prompt every other phone manufacturer to offer a hardware key assignment option) - even in optimum circumstance this happens.
Why is that the slightest accidental slide to the right rejects a call but to accept a call it has to get all the way to the left before it will accept it - seemingly further to the left than the screen is sensitive? If you can't fix the reliability of the gesture could you not just fix the sensitivity so that any gesture to the left answers the call?
It just needs to work as well as every other gesture on the otherwise magnificent phone. What is the problem?

Hey Veeravalli,
Dummy Fact is just created in physical layer with "select 1 as dummy from dual"....
and even the RPD is not showing any warning , error or best practise in consistancy check.
it's only when i pull the Dummy Column from Dummy Fact and any Fact column from regular fact , the error msg is showing in result.
Let me know if you need any further details..

Samba Howto: OSX10.5.8, Linux, WinXB, Win7 shares

*Samba Howto: OSX10.5.8, Linux, WinXB, Win7 share*
After several day of research and trial and error i found a solution, so that the Finder of OSX 10.5.8 shows all samba3 shares (irrespective of the operating system) in the left sidebar below the category SHARES.
My local home network consists of an iMac 6.1 (OSX10.5.8), a MacBook 3.1 (OSX10.5.8), a Synology DSXXX (Linux), a VMWare Win7 (testing environment), a VMWare WinXP (testing environment) and Linksys WRT54GL (firmware Tomato 1,27).
On both Mac and the DS209 I don't use the built-in Samba systems!! Instead I use Samba 3.2.15 from macports on both Macs and on my Synology DSXXX I use Samba 3.2.15 from ipkg. On Windows 7 and Windows XP I use the built-in systems.
_Install macports Samba3_
DO NOT ACTIVATE THE BUILT-IN SAMBA!!!
*Important note*: The portfile of samba3 has a bug. Therefore you have to open the portfile (in a text editor) and add tow lines of code (see below). You will find the macport-samba3-portfile under
/opt/local/var/macports/sources/rsync.macports.org/release/ports/net/samba3/Port file
Change the original portfile from
system "installnametool ${changeline} ${destroot}${prefix}/bin/tdbtool"
system "installnametool ${changeline} ${destroot}${prefix}/bin/testparm"
livecheck.type regex
to
system "installnametool ${changeline} ${destroot}${prefix}/bin/tdbtool"
system "installnametool ${changeline} ${destroot}${prefix}/bin/testparm"
+system "installnametool ${changeline} ${destroot}${prefix}/sbin/smbd"+
+system "installnametool ${changeline} ${destroot}${prefix}/sbin/nmbd"+
livecheck.type regex
Afterwards you can install samba3 using the normal macport commands (or Porticus).
_Create a smb.conf_
After the installation create a smb.conf file under /opt/local/etc/samba3. (I will present only the \[global\] section of my smb.conf.)
Note: replace <specification> with specifications of your computer system
--begin smb.conf
\[global\]
workgroup = WORKGROUP
netbios name = <computername, see system-preferences->Filesharing>
server string = <computername, see system-preferences->Filesharing>
hosts allow = 192.XXX.X. localhost
socket options = TCP_NODELAY
\# use my synology ds209 as wins server
wins server = 192.XXX.XXX.XXX
name resolve order = wins lmhosts hosts bcast
\# my imac/macbook never gets local master browser
domain master = no
local master = no
preferred master = no
os level = 0
winbind enum users = yes
winbind enum groups = yes
idmap uid = 10000-110000
idmap gid = 96000-196000
max smbd processes = 10
security = user
map to guest = Bad User
encrypt passwords = yes
passdb backend = smbpasswd
smb passwd file = /opt/local/var/db/smb/smbpasswd
log file = /opt/local/var/log/smb/log.%m
log level = 0
max log size = 50
--end \[global\] sector smb.conf
_Test your samba installation_
Now you can test your samba server running as daemon using the commandline:
/opt/local/sbin/smbd -D
/opt/local/sbin/nmbd -D
Check if your samba server configuration works:
ps -ax | grep smbd
ps -ax | grep nmbd
If the samba server runs well, stop it:
/opt/local/bin/smbcontrol smbd shutdown
/opt/local/bin/smbcontrol nmbd shutdown
_Create LaunchDaemon files_
Build a wrapper file and a LaunchDaemon file in order to start the samba sever automatically at boot time. (I modified the wrapper and plist files from a official macports mysql installation.)
--beginn wrapper script
#!/bin/sh
\# MacPorts generated daemondo support script
\# Init
prefix=/opt/local
\# Start
Start()
/opt/local/sbin/smbd -D
/opt/local/sbin/nmbd -D
\# Stop
Stop()
/opt/local/bin/smbcontrol nmbd shutdown
/opt/local/bin/smbcontrol smbd shutdown
\# Restart
Restart()
Stop
Start
\# Run
Run()
case $1 in
start ) Start ;;
stop ) Stop ;;
restart) Restart ;;
* ) echo "$0: unknown argument: $1";;
esac
\# Run a phase based on the selector
Run $1
--end wrapper script
--beginn LaunchDaemon script
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Debug</key>
<false/>
<key>Label</key>
<string>org.macports.samba3</string>
<key>OnDemand</key>
<false/>
<key>ProgramArguments</key>
<array>
<string>/opt/local/bin/daemondo</string>
<string>--label=samba3</string>
<string>--start-cmd</string>
<string>/opt/local/etc/LaunchDaemons/org.macports.samba3/samba3.wrapper</string >
<string>start</string>
<string>;</string>
<string>--stop-cmd</string>
<string>/opt/local/etc/LaunchDaemons/org.macports.samba3/samba3.wrapper</string >
<string>stop</string>
<string>;</string>
<string>--restart-cmd</string>
<string>/opt/local/etc/LaunchDaemons/org.macports.samba3/samba3.wrapper</string >
<string>restart</string>
<string>;</string>
<string>--pid=none</string>
</array>
<key>RunAtLoad</key>
<false/>
</dict>
</plist>
--end LaunchDaemon script
_Install the wrapper and the plist files_
Create a directory using the commandline:
mkdir -p /opt/local/etc/LaunchDaemons/org.macports.samba3/
Save both files in the new created directory.
Call the wrapper script samba3.wrapper.
Call the plist script org.macports.samba3.plist.
Change to the following directory:
cd /Library/LaunchDaemons/
Create a symlink to the samba3 plist script:
ln -s /opt/local/etc/LaunchDaemons/org.macports.samba3/org.macports.samba3.plist
Load the plist file using launchctl on the commandline:
launchctl -w load /Library/LaunchDaemons/org.macports.samba3.plist
Now smbd and nmbd should start at boot time.
_Create a samba WINS server_
*Important note*: ONLY ON SYSTEM IN A LOCAL NETWORK SHOULD BE A WINS SERVER!!
If you don't have a Synology DSXXX try to run one of the OSX10.5.8 system as a WINS server or use a Linux box.
Chance therefore the smb.conf file from above in the following way:
replace <specification> with specification of your computer-system
--begin snb.conf
\[global\]
workgroup = WORKGROUP
netbios name = <computername, see system-preferencies->Filesharing>
server string = <computername, see system-preferencies->Filesharing>
hosts allow = 192.XXX.XXX. localhost
socket options = TCP_NODELAY
local master = no
\# my synology ds209 works as wins server
wins support = yes
name resolve order = wins lmhosts hosts bcast
dns proxy = yes
\# my synology ds209 works as local master browser
domain master = no
local master = yes
preferred master = yes
os level = 65
winbind enum users = yes
winbind enum groups = yes
idmap uid = 10000-110000
idmap gid = 96000-196000
max smbd processes = 10
security = user
map to guest = Bad User
encrypt passwords = yes
passdb backend = smbpasswd
smb passwd file = /opt/etc/samba/smbpasswd
log file = /opt/var/samba/log.%m
log level = 0
max log size = 50
--end \[global\] sector smb.conf
If you have a Synology DSXXX install samba 3.2.15 using ipkg. I won't here explain how you can install ipkg on a DSXXX. You will find a lot of information about this topic in different synology support, wiki and forums sites.
*Important note*: DO NOT ACTIVATE THE BUILT-IN SAMA SYSTEM!!
After you have installed the ipkg samba 3.2.15 on your DSXXX use the smb.conf file above in order
to create a WINS Server on your DSXXX. (Hint: You will find the netbios name and the server string using the Webinterface Disk Station Manager 2.X -> Network -> Servername.)
*Addtional Note 1*: I really think that you can run every linux box as a WINS Server, because the Synology operating system is linux (as far as I know).
*Addtional Note 2*: On my Linksys WRT54GL I use static DHCP for all components of my local network.
*Addtional Note 3*: I Have filled in Router Name (MyRouter), Hostname (MyRouter) and Domain Name (myzone.com) under Router Identification in Tomato 1.27. (Without this I couln't find my Linksys WRT54GL via full qualified domain name.)
Kind regards, maninfo

in laptop pc with arch i have installed somewhat in gnome under System-->administration called "shared folder". Maybe this sort of software override manual configuration in /etc/samba/smb.conf?
Something like that is probably standing in ubuntu as well i suppose..
Last edited by jacopastorius82 (2010-11-03 22:13:53)

Account issues - at the end of my tether with BT

I've been a customer of BT for 16 years (that's loyalty!) but over the last 3 months I'm now at the end of my tether.
I upgraded my broadband & phone package in October 2013. BT closed my old account and set up a new one.
First of all the new broadband is rubbish (but that's another post!) but my main issue is with billing.
I received a link to set up MyBT which didn't work. I kept trying to use my btinternet mail account, it's says this is already registered with an account (that'll be the one that I was told was closed)...
I can still log in to my old account on MyBT but it says last payment was September (correct) but can't do anything else with it.
I now keep getting phone calls to pay my bills. The old account was (again) apparently closed so the direct debits have been cancelled. The details on the old account were meant to have transferred over to the new one, but this hasn't happened.
I have called umpteen times & used live chat, as nice as they are the issue never gets sorted.
They won't give me my account number over the phone or chat, so I can't set up a direct debit with my bank, in the meantime it looks like I'm a poor payer.
I am totally demented with this. How hard can it be???
I just want details of my new account so that I can pay it & check it online. And I want the old one closed!
Sorry if this seems like a rant but I am totally demented with it.

Hi drunner,
Thanks for posting!
I'm sorry for all the problems you're having. I'm happy to give you a hand from here and get you sorted.
Click on my username and under the "about me" section you'll see the link to get in touch with us. Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

At the end of my tether...

I am getting no joy at all out of the call centre staff in India, who for all their efforts seem unable to help me with my problem or in fact take the issue very seriously.
I originally ordered home phone and infinity broadband back on the 9th October, I was informed that BT did not need my MAC code as the line was showing de-tagged and was given a phone activation date of the 26th October and an Infinity engineer visit the same date - this was order number AGTAA912844
When the paperwork for this order arrived I noticed that the phone number that was on the order was incorrect - I phoned to ammend this information and was told that the only way to gaurantee that the phone number would be ported was to cancel the original order and place a new one. Reluctantly I did this and was given an order number of VOL011-56716064899 this came with an activation date of 4th Nov and an Infinity engineer date of the 5th Nov. (BT also offered a £36 credit as a gesture of good will for the delay with the order)
On friday 21st October I recieved a voicemail from someone with a Dundee phone number telling me that the date of the 5th had been cancelled, On Monday 24th October I tried to call back on the number provided and the line was either engaged all day or the one time it was answered it seemed the line was left open while a group of women shot the breeze about how awful their monday morning had been.
I complained through the online chat service and was directed to an Infinity Options team, who after a number of escalatons managed to get me a call back from a Manager by the name of Chris - he told me that the order had been flagged as a duplicate due to the previous cancelled order and that he would rebook the installation for the 5th. He called me back later that evening to confirm that he had booked this again.
I have now had ANOTHER voicemail from the same guy in Dundee telling me that AGAIN they have cancelled my installation date on the 5th November - today I have tried 3 or 4 times to get through to 'Chris' to see if he can work his magic again and all I ever get is someone in India who will not escallate my call without first having to go through the steps that they can do and having to repeat myself over and over again!
I am at the end of my teher with BT already and I am not even a customer yet - if this issue is not resolved ASAP then I will be cancelling my order and staying with my current provider - for all the potential benefits of Infinity this is just the most painful order process I have ever experienced.
Regards
Alex

BWEP
New member
Sent to      [email protected]
This is my current situation and like your self I am at the end of my tether
From the date of installation 20/10/11 I have had problems
Because the system requires a 24 hour verification the Engineer can only check that the system is installed from the installation disk NOT that it is working as implied by Page 3 Para 3 " What will happen on the day"
On verification and opening the system by   dedication icon you are invited to upgrade to the new Mail box. Which I did
A further pop up invites you to install a dedicated BT Yahoo Explorer 9
At no stage was I been able to use the email system on this dedicated BT Yahoo installation
I installed Chrome and was able to use my email .
This was confirmed by the Eninginee and on Firefox which he installed via on a remote link
This is a copy of his comments
The Engineer stated Quote " Failure of the update like all upgrade were subject to failure but would downgrade to the original mail box " Unquote
The resolution of the system was reduced in an attampt to complete the downgrade but Problem was NOT resolved
His conclusion was
UPGRADING to the new mail box from the system installed by the Installation Engineer corrupted the dedicated Yahoo Internet Explorer and attempts made to Downgrade to the original version failed.
SOLUTION Contact system suppliers and have Internet Explorer unistalled and reinstalle
As you will see fron the Addendum this  was  followed through but did not solve the problem
I am waiting for reply to my request to cancal my contract and on the Engineer's adnitttance is dammiing enough alone on the grounds for my request for a cancelletion to be accepted
Emails were sent to BTHelp but only acknowledged not replied to
A letter and copies of these were sent to
Mr Warren Bucklley Managing Director Customer Services ( signatory of letter of confrmation  dated 13/10/11 On VOLO11-56420******
I teleponed Bt london Office and I was told this was NOT possible !! I asked for his PA. NOT
possible
I was then twice put onto the auto number system . Impossible to comperhend !!
Prior to tlelphoning I had used the auto sytem and an over 60 minute wait the put throught to >India redirected to Glasgow back to India
This is a copy Transcript sent
SENT VIA INTERNAL HELP CONTACT RE NO 111028-00****
Original subject matter NOT ABLE TO READ 16 UNREAD EMAILS
I am advising you of my concern at NOT being able to use my Bt Yahoo
It was installed on the 20 th Oct and after experiencing difficulties with Reactivation it was activated on the 21 st
The Agreement states that the Installation Engineer would install the programme on one computer, which presumably means a in usable condition
How is this possible if the system cannot be reactivated for 24 hrs ?
If he had been able to check the system he would have found the Shortcut icon did not open a useable system. ( downloaded by him from the installation disk provided.)
Will NOT send emails
Shows x number of emails in My Inbox . This is inaccurate
No emails go to the My Inbox but are all saved as Drafts
The Speed Test does NOT respond
An Internal Popup suggested downloading a dedicated BT Yahoo Internet Explorer 9 http://home.bt.yahoo.com/
This has NOT improved the situation as is exactly as when opened from the Shortcut icon
Bt Yahoo open from CHROME does provide an intermittent service eg send emails but is NOT RELIABLE
The Speed Test has been completed once but others attempts the system has
NOT RESPONDED
I have sent emails to Tech Services which have NOT been acknowledged
I have had to contact Tech services by phone which is a mammoth task in itself
On ONE occasion I had to wait 60 min's for my call to be answered.
Another occasion I was put through to the wrong Service .I gave them my telephone number prior to being transferred and in the process I was cut off but my call was NOT reconnected
I have received assistance via a remote link and two lengthy session one some 100 min's plus.
The session was escalated and transferred to Bt Yahoo [email protected]
the problem was NOT resolved
Return call from Tech Services have been arranged but NOT returned. I have spent two wasted days writing in for a 10-00 hr call which did not materialize
A problem which should be addressed is the proficiency of the diction of the personnel of out sourced Service Facilities . I am sorry but in many cases the lack of clarity makes the problem more difficult and frustrating for the caller.
As a last resort I contacted Bt London Office and twice was put into the auto system with more frustrating waits
I rang off and reconnected and insisted I spoke to a " VOICE " NOT the auto system and was eventually connected to Accounts Management. SOME SANITY. I was given a number to ring which was faulty so I was NOT able to take advantage of this . !!
I was with my previous ISP for ten years but with numerous problems after being taken over by another ISP. I received a cold call from an Infinity Call centre and was promised an excellent service and that I would NOT experience these problems with BT
In all honesty the problems I had with my previous ISP palls INTO INSIGNIFICANCE the problems that I have experienced with BT through 20 th to today the 28 th .
I note from reading the Forum that I am NOT alone and I am considering to copying this to the Forum depending on the out come of your reply.
Since I have NOT had a written/email replies from previous emails it is my intention to mail recorded delivery copies of this to the Chief Executiveof ,BT Open Reach and Managing Directors , as copy list
I have sent copies of previous emails regarding these problem to Mr Warren Buckley, BT Customer Services Manager but not had the courtesy of reply. this was by first class post hence my intended use of recorded delivery
Need I say more
Barrie Peaple
ps By my count NOT is repeated 13 time !!
ADDENCDUM 29-10-11
BT Tech Services called at 0900-hrs today having been requested on the intermail system
Click here: BT.com Help from to call between 12-15,00hrs
The system was operated by him via remote link
The Engineer stated Quote " Failure of the update like all upgrade were subject to failure but would downgrade to the original mail box " Unquote
The resolution of the system was reduced in an attampt to complete the downgrade but Problem was NOT resolved
His conclusion was
UPGRADING to the new mail box from the system installed by the Installation Engineer corrupted the dedicated Yahoo Internet Explorer
and attempts made to Downgrade to the original version failed.
SOLUTION Contact system suppliers and have Internet Explorer unistalled and reinstal
1400 hrs
Making a final attempt to use Bt Yahoo as prescribed by Bt on their dedicated choice of Browser
Attempt (1) Control Panel>>>> Programmes and feature >>> Turn windows on and off >>> shutdown and restarted after both steps >.> Bt Yahoo was opened via the IE icon >>>system did NOT reconfigure after restart
>>. Problem was NOT resolved
Attempt (2 ) was repeated by turning off >>> shutdown and restareted >>> Internet Explorer was download from Firefox and reinstalled >> shutdown and restart >> System reconfigured >>> Bt Yahoo was opened via the IE icon >>> Problem was NOT resolved
Attempt (3) As (1) Bt Yahoo was opened via the IE icon >>> Problem was NOT resolved
About to Make a final Attempt (4) repeating Attempt (1) system did NOT reconfigure after restart >>> Problem was NOT resolved
15-10 hrs
MY FINAL CONCLUSION Windows Explorer has been fatality corrupted by the Mail Box Upgrade and on this premise it is my intention to request a cancellation of my contract in that the corruption caused BT Yahoo was unusable on the recommended dedicated   Windows Explorer server
I wi!! keep the forum posted
BWEP

Hich I didn't understand. I'm at the end of my tether. My OS is windows 8.

hich I didn't understand. I'm at the end of my tether. My OS is windows 8.

Nobody from Apple answers any questions here other than those that go longer than 24 hours without a response and all that those Apple people do is to direct users to kb articles that might help in given situations. It pretty much ends there. So don't expect "Apple" to hear your pleas.
if you want help from Apple, make an appointment at an Apple store and see if they can diagnose the problem for you. The only other thing that I could suggest is to connect your iPad to another computer running iTunes. If iTunes sees the iPad, then the issue is on your computer somewhere. If you try this, you want to turn off auto sync on the other computer. Launch iTunes and go to Edit>Preferences>Devices>Prevent iPods, iPhones and iPads from syncing automatically.

End of my Tether with Broadband fault at the excha...

Evening All,
I've reached the end of the line it seems with BT technical support and Im now heading for a deadlock situation. Heres a bit of background from the past 7 weeks or so to try and outline the problem I've got, whether it inspires any suggestions from the community as to how to proceed or potentially makes others aware of the tragic failings of this massive organisation in the semi rural areas across the country.
Had a new line installed as part of home move order which was placed 3 weeks in advance of our move. The engineer attended on the 31st July 2013 to install our phone line. We had a new line from the telegraph pole in the street wired directly to a newly installed socket in our living room. This is the only socket in the house. Unfortunately, the phone line did not work for calls, and I had to raise a fault with BT immediately. By the 5th August we had a working phoneline after finding several faults on what was a newly installed and tested line. Good work engineer #1. I then phoned BT back to say I wanted the broadband component of the homemove order fulfilling. I was told that I would need to phone again to get this once the phone line was installed as they couldnt raise the broadband order against a line which didnt yet exist. I found this slightly frustrating but liveable as I was told it would only be 48 hours from placing the order to having the service activated.
I phoned BT again on the 9th because my broadband had still not been activated. I was told the order had an error and had not been placed. My order was then expedited and filled on the 10th to activate my services. By this point I thought “great” as it seemed the ordeal was over.
Once the connection was enabled, I noticed the speed was very slow to use. My homehub indicated a sync speed to the exchange of 8mbit downstream and 0.45mbit upstream. After the first 3 days had passed and the line training should have been complete I ran the BT wholesale speed test to reveal my line had a 2mbit profile assigned to it. I phoned BT again who informed me of the problem and offered to reset the IP profile which would then lead up to the full line potential within another few days. For a period of 3-4 days this produced results at a maximum of about 6.5mbit, even though my sync speed to the exchange still showed 8mbit downstream. At this point it seemed to be resolved as much as it would so I considered closing the fault out. The same evening I noticed the speeds started degrading, to the point where the connection was completely unusable (a few kbit). I could not even ping a basic site.
I phoned BT again and they offered to send an engineer once I had convinced them of my competence to plug a router, microfilter and phone into the only socket in the house. The engineer turned up, completed the checks within the property and found the line to be fine in terms of noise/gain/etc etc. He surmised that the problem was within the exchange and bounced the issue back to wholesale. I was not informed of the results and BT helpfully offered to close out the fault because no fault was found. This is even though my connection was still fully useless.
I then phoned BT several more times going through the same infuriating conversations. Another engineer was produced. He did the same again.
We then repeat this same process a few more times. Sometimes the connection worked between engineer visits, sometimes it did not. However the same fault emerges over the course of a couple of days and we start the loop again.
I am now in the lap of the UK based resolutions team in Newcastle. However, they are not getting anywhere with BT wholesale who are still not recognising and resolving the exchange based fault. The really frustrating thing is that this is not just affecting myself. There are at least 7 other customers in the same exchange complaining of the same fault. BT have not recognised these may all be related and have been sending engineers out the tackle the individual problems of us incompetent customers setting up our routers incorrectly. However this is now turning out not to be the problem, and it is in fact the exchange. But BT broadband aren't getting anywhere with wholesale who seem to be refusing/unwilling/incapable to accept that the fault is within the network.
I am 7 weeks into this fault and hence heading for the stage where I will be requesting a deadlock letter from BT to take to the ombudsman. I have no ADSL alternatives at the exchange, being in a semi-rural area and BT is the only supplier in the area. Basically, I can either stick with BT on a connection which works intermittently and occasionally, or look at a more expensive laggy satellite system. However, this seems a tad unfair as I have plenty of neighbours enjoying the 8mbit max speeds in the area. Also, the exchange is under consideration for fibre upgrade so others in the area will be enjoying even more modern age tech, the unlucky few will still be getting ignored by BT as it suppose its difficult to fix all of the problems so if a few customers are left out, who cares?
I have requested multiple times that someone pick up this issue and own it to resolution because we, the BT customers, are paying for the incompetence of the whole organisation to resolve faults in a fair and reasonable time scale in a number of engineer visits befitting the problem. This seems to be falling in deaf ears. I have requested multiple times that the issue be escalated to avoid going round the same loop. That seems to fall of deaf ears also. The same team of BT resolution personnel are bouncing the same issue round and round to try and stop the issue escalating. One person told me the issue would be passed onto the tier 2 manager but that was a week ago and I've since heard nothing more.
I've guestimated that I've had at least 7 engineer visits to either the property or exchange on behalf of my fault. I know of 7 other people in the same boat (I know this because our local post office has a list of known broadband “problem” customers) who will have arguable had a similar number of engineer visits over the course of their faults or complaints. So I would round up to 50 visits to the one fault which hasn't fixed it. Thats at least £5000 wasted, going on BT's charge to customers for a wasted engineer visit at £99.
I feel its a very sad situation that the small percentage of “difficult” problems such as mine are being kept under wraps in order to conceal the multiple failings of this thoroughly salami sliced organisation which Im sure presented plenty of opportunities for statistics to become lost. Not to mention glorious overheads of multiple engineer visits.
So there it is, I have 7 days before the 8 weeks are up and I involve the ombudsman. I have got no where with BT on any front and my fault is still being thoroughly contained by the faults team as they are completely unwilling to raise a serious complaint about the handling of the case while the faults is still existing. A very clever trick which I presume waits for the satisfied customer to develop before receiving feedback on their wonderful experience.
So if anyone reading this happens to be a BT employee/share holder/director feel free to offer up suggestions on how to progress this anywhere. And anyone else reading this – if there is any alternative provider for services in your area, I would use them. BT will not help.
Apologies for the increasing sarcastic tone but reliving the situation in word form is even more laughable as a state in the year 2013. I had broadband 10 years ago that was faster and more stable.
Kind regards
Matt
Kirkby-in-Furness
PS - had to connect to an adjacent neighbours bt hotspot as a guest to post this! Took more than 1 hours to load the community.bt.com page

I have asked a moderator to provide assistance, they will post an invite on this thread.
Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

At end of tether, dial up was more reliable!

On Jan 4th my broadband completely died. I reported it and was told that "hopefully the problem would be fixed by Monday 9th.
On Sunday 8th an engineer arrived and spent the whole day sorting out my line................
end result was that he replaced about 20ft of cable from a junction box in my garage to the main socket and told me all was well.
After engineer had left I tried but could not get onto net, my hub (HOMEHUB 2) kept dropping out and was really slow, so much so that I was having to wait 10/15 seconds for a low res Youtube clip to buffer, bearing in mind that prior to Jan 4th we were watching BBC iplayer in HD with no problems.
Yesterday, Monday, I called to report slow speed and was told that it would take a while for the signal to get through due to the new cable.
This morning I carried out a speed test and my result was even slower that on Sunday afternoon.
I called again and was told more works were being carried out and would be completed shortly. An engineer (someone I know,) called within 40 minutes to say that ALL works were now complete and my landline should now be perfect as he had fixed a problem at the exchange.
Carried out speed test........... no change!
Phoned again and was told to hang up so that a line check could be carried out........ an engineer called within 10 minutes and told me that line was nigh on perfect. Carried out speedcheck........... no change!
Called again.
This time I was told that scheduled works were being carried out at exchange, I tried to explain that I'd spoken to an engineer not 20 minutes before who had told me my line was good only to be told that the works were onging and would be completed by midnight. I was told to unplug my hub and not reconnect until after midnight.
It's now after midnight, I've reconnected my hub and carried out a speedcheck, guess what.................. no change!
As of now I have spent over 4 hours either on hold or speaking to someone who thinks I'm an idiot. I have changed filters, I have disconnected and reconnected many times and no change so I've had a gutfull!
This evening I asked my next door neighbour (a good mate,) to carry out a speedcheck on his broadband, here's his result..........
Tonight I carried out a speedtest, here's my result..............
Here's the details from my hub. Please bear in mind that my connection time is so low because the helpteam told me to completely unplug my hub.
We are both with BT, we are both on Option 3 20Mb broadband, we are both fed from the same box on the same telegraph pole, and presumably the same exchange so why is he receiving 4 times the download speed that I'm getting, but more to the point why oh why am I being fobbed off each time I speak to the BT Broadband helpline?
I really am getting annoyed, someone please help.

Just caried out the quiet line test on a cordless phone (it's all I've got,) and complete silence, good sign?
Over the last few days BT have told me that they have found myriad problems with my line however as of yesterday I was assured that ALL line problems were now solved, and to be honest my phone is now crystal whereas before there was a slight crackle heard during phone calls.
I fully understand that things can, and often do, go wrong but I just hate it when you know that the person on the the other end of the line is feeding you b******t and hasn't got a clue what they're going on about!
This is my 3rd year on option 3 with the 20mb and up until it went daft I was getting between 5 and 6mb download which was fine, although I'mstill puzzled as to how next door can get 12mb???
By the way I've carried out my tests on both master (I only have one socket,) and test sockets with no difference in speed.
As for "bell wire on terminal 3," sorry you've lost me, I am but a simple plumber (relying heavily on my internet to update site, receive emails etc.)
I have 4 copper wires coming into my socket, orange and white are connected the other 2 are cut short and not conected.

At the end of my tether with the poor service from...

I have been having constant dropping of my so called super fast fibre optic broadband over the past few months. It has been so slow its painful. I have contacted BT on numerous occasions and I am now sick and tired with having to phone and explain and perform the same thing over and over and over again just to be told it is nothing to do with their end. If there is not a problem with your equipment then why, if I turn the HUB off does the speed go back up for about an hour or two. I am having to do this up to 10 times a day.
And just when I think it can't get any worse I asked if I could end my contract because I was not receiving the service I am paying for and was told I would have to pay. What a joke! Who pays for a service they are not receiving?
I then phoned up to find out when my contract runs out and was asked if I wanted to renew the contract. When I explained to the lady the troubles I've been having she went away and told me she would see what she could do. I felt a big relief fall from my shoulders. I thought at last someone is going to help me sort out my problem. Well how wrong was I? The lady asked me if I had been sent a new HUB to which I said no, so she offered to send a new one but I would have to renew my contract for a year. Another joke.
When I first changed to fibre optic it was great but now i wish i had never changed to it. All I would like now is to get the problem sorted or get rid of it at no further cost to myself.

Just a few lines to assure you you are not alone regarding speed delivery. By no means.
I'm on Infinity 2 with HH5 - was virtually guaranteed 63 d/l and told possibly even up to 78. My actual speeds are nearer 15 (yes 15!) to 28 d/l if I am lucky. I've played all the obligatory games of checking and posting and reviewing my HH stats - and of course wasting my time with India "help" customer services who are instructed to read from a script of inane generalities which are usually completely irrelevant and have no connection whatsoever with a user's Specific problem.
It more often than not turns out that the automated monitoring system imposes a software called DLM = Digital Line Management = which (with the endless excuse of improving line stability) increases noise margins and drastically reduces speed. This can kick in pretty rapidly and can take at least 3 to 4 days to modify itself - if indeed at all!!! Usually an Openreach engineer visit is then needed - who will re-set the Profile to what it is you are supposed to be paying for ..... then of course it is totally possible that DLM will re-emerge and the same old cycle of troubles will have to be endured.
We pay in good faith at the outset on the back of so many promises - only to be cynically let down and dismissed once signed up. It is quite wrong we have to continually argue our case to (try) to get anywhere and are always reminded that we are tied into contracts with expensive escape clauses - or that an engineer's visit is only free IF it is proved the fault is not inside your house - which it very rarely is! This is often more an Ordeal than a subscribed service. Superfast reliable Broadband in the UK ? Ha!

At the end of my tether have had 6 engineer visits...

Hi - wondering if anyone here can help me or suggest who I can talk to to get some help.
I have a recurring problem which happens a few times daily - my broadband will cut out and, at the same time, there will be crackling and hissing on the phone line. I've had 6 BT engineer visits so far, most of whom claim to have done 'something', but nothing has improved the problem at all. For most of the time I've been running out of the test socket so my internal wiring doesn't have an effect:
1. The first guy (broadband engineer) did something 'at the cabinet' and claimed it should be OK - it wasn't. He also installed one of those sockets that separates the phone from the broadband at the master socket, just in case it helped.
2. The second guy (broadband engineer) said 'loads of things are wrong at the exchange', fixed them and the problem remained.
3. The third guy (phone engineer) said he changed which pair was being used on a cable going through some trees - this made no difference.
4. The fourth guy (phone engineer) looked at the box on the telegraph pole at the end of our drive, said it was full of water and corroded, and fixed that. No difference.
5. The fifth guy (phone engineer)  said there was nothing wrong with the line, but noticed some noise, and said it seemed to stop when the router was unplugged. He plugged my internal wiring back in and said it wasn't making any difference. Still the problem occurred. He mentioned something called a 'special field investigation' as being what would be needed if the problem continued.
6. The sixth guy (broadband engineer) today said the problem was my internal wiring (despite my protestations that the problem occurred when using the test socket), and disconnected it altogether. Did tests at my house and the exchange and said it was all fine now. An hour later my line goes down and the phone noise is back (despite the excellent and calm weather).
I tried have tried two different routers (my BT Home Hub 3 and also an older Belkin router) - the problem's there on both. What seems to happen (particularly on the Home Hub 3) is that the noise margin just drops lower and lower over the course of a few hours until the connection fails, the phone gets noisy and (usually) the router needs to be reset.
I have another guy visiting on Thursday. I am starting to get frustrated calling up the call centre each time and going through the same old process of having them tell me they'll reset my line, that not working, getting an engineer out, them turning up while the intermittant fault isn't occuring, trying to find something to fix and either fixing that or just telling me everything seems to be OK, and that, unless the fault is happening while they're there, there's nothing I can do. Whenever I ask the call centre for a 'special field investigation' they don't seem to know what that is.
Question - what can I do in this situation? I'm feeling that BT is charging me for a service it's unable to provide, and they don't seem willing or able to make the broadband work properly. Presumably what is needed is for whatever equipment they use (or people) to find these faults to spend sufficient time monitoring the line (which might be a whole day) so that they can find what is causing the problem.
I have a suspicion that the fact that my line goes overhead through a lot of trees could be a part of the problem, but I guess it could be anything.
Is there another department that I can talk to that can prioritise getting this resolved? It's costing me a huge amount of time and, since I rely on the internet connection for work, money.
My current router stats are as below, although not sure they'll be of much use:
Data Rate(Kbps)
         6676
         444
Noise margin (dB)
         6.7
         23.1
Output power (dBm)
         13.1
         0.0
Attenuation (dB)
         48.5
         26.9
If someone from BT sees this and can help, please do!
Thanks in advance

So the engineer came and, of course, everything was working ok. He did fit some kind of RF filter on my main socket, and 'changed the pair' on one of the outside cables. Since then, I've only had a noisy line once, and seem to have been connected for 3 days solid, which is a record!
I've switched back to my BT Home hub 3, which guavas me more stats. The line has previously given me up to 6mb/s, now only getting 1.6.
Do you think, now the line seems more stable, with the stats below I should be able to maintain a higher speed now?
Thanks
Line state: Connected
Connection time: 3 days, 02:19:39
Downstream: 1.601 Mbps
Upstream: 444.9 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.3 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 17.7 dB / 22.6 dB
Line attenuation (Down/Up): 44.8 dB / 27.0 dB
Output power (Down/Up): 18.6 dBm / 12.6 dBm
FEC Events (Down/Up): 3144673 / 0
CRC Events (Down/Up): 14434 / 38
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 111873 / 10
Error Seconds (Local/Remote): 1011 / 4

At end of tether! Reading in variables from a text file

Hi all
My stress factor has gone through the roof because I am trying to read in from a text file (you may have seen some earlir questions about ArrayLists) it's just not working!
The code is below. The result is that it's reading in all of the car data, none of the motorbike and only the first line for the services. It's odd and it's driving me insane!
Here's an example of the data it's reading. There are about 7-10 sets of data per type
<car><reg>AB04CDE</reg><make>Ford</make><model>Fiesta</model><colour>blue</colour><passenger_no>4</passenger_no></car>
<service><service_no>13570</service_no><reg>J605PLE</reg><date>15:07:2006</date><miles>20000</miles><part_replaced>brake_pads</part_replaced><part_replaced>front_tyres</part_replaced></service>
<motorbike><reg>TT05EKJ</reg><make>Triumph</make><model>Speedmaster</model><colour>black</colour><load>20.50</load></motorbike>
Here's the code
while (moreToRead) {
        String line;
        try {
          line = fileReader.getNextStructure();
// collect the data from the file
          if (line.indexOf("<car>")> -1){
            // Select/Extract the registration element
            int nStart = line.indexOf("<reg>");
            int nEnd = line.indexOf("</reg>");
            String reg = line.substring(nStart+5,nEnd);
            // Select/Extract the make element
            nStart = line.indexOf("<make>");
            nEnd = line.indexOf("</make>");
            String make = line.substring(nStart+6,nEnd);
            // Select/Extract the model element
            nStart = line.indexOf("<model>");
            nEnd = line.indexOf("</model>");
            String model = line.substring(nStart+7,nEnd);
            // Select/Extract the colour element
            nStart = line.indexOf("<colour>");
            nEnd = line.indexOf("</colour>");
            String colour = line.substring(nStart+8,nEnd);
            // Select/Extract the passenger_no element
            nStart = line.indexOf("<passenger_no>");
            nEnd = line.indexOf("</passenger_no>");
            String passenger_no = line.substring(nStart+14,nEnd);
            //convert string to int
            int passengerInt = Integer.parseInt(passenger_no);
            // declare new object car and assign the variables then add it to the array.
            Car c = new Car (reg, make, model, colour, passengerInt);
            carList.add(c);
} else if (line.indexOf("<bike>")> -1) {
         // Select/Extract the registration element
         int nStart = line.indexOf("<reg>");
         int nEnd = line.indexOf("</reg>");
         String reg = line.substring(nStart+5,nEnd);
         // Select/Extract the make element
         nStart = line.indexOf("<make>");
         nEnd = line.indexOf("</make>");
         String make = line.substring(nStart+6,nEnd);
         // Select/Extract the model element
         nStart = line.indexOf("<model>");
         nEnd = line.indexOf("</model>");
         String model = line.substring(nStart+7,nEnd);
         // Select/Extract the colour element
         nStart = line.indexOf("<colour>");
         nEnd = line.indexOf("</colour>");
         String colour = line.substring(nStart+8,nEnd);
         // Select/Extract the load element
         nStart = line.indexOf("<load>");
         nEnd = line.indexOf("</load>");
         String load = line.substring(nStart+6,nEnd);
         //convert load string to double
         double bikeLoad = Double.parseDouble(load);
         // declare new object motorbike and assign the variables then add it to the array.
         Motorbike m = new Motorbike (reg, make, model, colour, bikeLoad);
         bikeList.add(m);
} else {
    // Select/Extract the service_number element
    int nStart = line.indexOf("<service_no>");
    int nEnd = line.indexOf("</service_no>");
    String service_no = line.substring(nStart+12,nEnd);
    console.println("service = " + service_no);
    nStart = line.indexOf("<reg>");
    nEnd = line.indexOf("</reg>");
    String reg = line.substring(nStart+5,nEnd);
    console.println("service = " + reg);
    nStart = line.indexOf("<date>");
    nEnd = line.indexOf("</date>");
    String date = line.substring(nStart+6,nEnd);
    console.println("service = " + date);
    nStart = line.indexOf("<miles>");
    nEnd = line.indexOf("</miles>");
    String miles = line.substring(nStart+7,nEnd);
    console.println("service = " + miles);
    nStart = line.indexOf("<part_replaced>");
    nEnd = line.indexOf("</part_replaced>");
    String part_replaced = line.substring(nStart+15,nEnd);
    console.println("service = " + part_replaced);
    //convert string to int
    int dateOfService = Integer.parseInt(date);
    //convert string to double
    double milesAtService = Double.parseDouble(miles);
    //convert service no to unique int
    int serviceNo = Integer.parseInt(service_no);
    // declare new object service and assign the variables then add it to the array.
    Service s = new Service (reg, part_replaced, serviceNo, dateOfService, milesAtService);
      serviceList.add(s);
      catch (Exception e) {
        // Run out of data
        moreToRead = false;
} If anyone can spy anything that could be causing this I love your advice. I simply can't see it.
Jo

hi jos,
we have been asked not to use a parser for this assignment. evil
tutor i think! lolYour example seems to imply that all the <tag> ... </tag> pairs have
to occur on a single line; if that is so, you can do some cheap
programming like this:String getText(String line, String tag) {
   int start= line.indexOf("<"+tag+">");
   int end= line.indexOf("</"+tag+">", start);
   if (start < 0 || end < 0) return null; // no <tag> ... </tag> pair found
   // return the text in between the <tag> ... </tag> tags
   return line.substring(start+tag.length()+2, end);
}kind regards,
Jos

Totally at the end of my tether with bill and pric...

New to this but totally at my wits end over it. I rang BT end of Dec and asked to be put on the anytime price plan as they were going to charge me £32 a month from £24.50 a month as I was making daytime calls.
I simply asked if I could clear my account and then be put on an anytime plan from Jan. I was told I owed £7.75, queried this but they insisted it was correct. I wrote a cheque for £7.75. Got letters after sayin I would be paying £17.50 anytime plan which was a £2 reduction for being with BT for a while. Then got a letter they would take £20 a month from me. I rang and then got told it would be £17.50 as we had agreed. They had received my cheque.
Now my latest bill says I am £50.45 in debit and from April will be charged £31.50 a month. yet other parts of the bill says I will be paying £19.50 from Feb to May with a £2 reduction.
I need a degree to understand the bill. Numerous phone calls and I still cannot understand it all HELP, its taking over my life trying to sort it. How fantastic it would be if you could help me.

You're right - the bills can be terribly difficult to fathom.
First things first, the £17.50 basic charge is correct (line rental £14.60 + Anytime calls £4.90 - £2 discount). But your monthly payment ought to be a bit more to cover chargeable calls, unless you're absolutely sure not to make any.
Your bill should be in 4 sections:
1. Your starting credit, hopefully a minus figure. This is the payments you have made since the previous bill, adjusted by any credit or debit brought forward.
2. Your basic charges. This is in advance and should be 3 x £17.50 = £52.50, but there may be items brought forward.
3. Additional charges. Obviously, this is what you used above your basic charges.
4. The bottom line.
If you paid £17.50 a month and there were no other factors, your bill would show payments of £52.50 in section 1, charges of £52.50 in section 2, and zero in sections 3 & 4.
But, as you rightly surmised, to get a bill like that you would need to start with a zero balance, and that clearly has not happened. I'm guessing that the £50.45 debt is the bottom line on your latest bill, in which case it will not relate to advance charges as suggested by oldie68. It is a debit; if it is correct your future monthly payments would have to cover it, and an extra £14 a month against a debit of £50 is not unreasonable.
If you can post details of your latest bill (with any personal information deleted) we could try to unpick it for you to see if it is correct.
You can click the white star next to this message if you think it was helpful.

End of my SMB tether!

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