End users are not able to save interactive pdf form created with designer

I am new to using LiveCycle Designer and have created a pdf form but my end users are not able to save edited form. Does this have something to do with whether the form is static or dynamic. If so, I am not exactly sure how to use the restorestate option to convert it back to static. I also tried to enable the "user rights access in adobe reader" under the advance menu and had no luck.
My end users have acrobat reader 9 - do I need them to download anything else, maybe professional.

Thanks Paul for your reponse
In my Adobe Pro I don't see the option Reader Extend rather I enabled "Enabled Usage Rights in Adobe Reader" amd I figured this was somewhat the same. So if I enabled this option in Adobe Pro already and they are still not able to edit the fillable text slots or save it what other option do I have in figuring this out.

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